ABOUT THE SPEAKER
Adam Grant - Organizational psychologist
After years of studying the dynamics of success and productivity in the workplace, Adam Grant discovered a powerful and often overlooked motivator: helping others.

Why you should listen

In his groundbreaking book Give and Take, top-rated Wharton professor Adam Grant upended decades of conventional motivational thinking with the thesis that giving unselfishly to colleagues or clients can lead to one’s own long-term success. Grant’s research has led hundreds of advice seekers (and HR departments) to his doorstep, and it’s changing the way leaders view their workforces.

Grant's book Originals: How Non-Conformists Move the World examines how unconventional thinkers overturn the status quo and champion game-changing ideas.

Grant is the host of the TED original podcast WorkLife, taking us inside unconventional workplaces to explore the ideas we can all use to make work more meaningful and creative.

More profile about the speaker
Adam Grant | Speaker | TED.com
TED@IBM

Adam Grant: Are you a giver or a taker?

Adam Grant: Je, wewe ni mtoaji au mpokeaji?

Filmed:
7,250,021 views

Katika kila mahali pa kazi, kuna aina tatu za msingi za watu: watoaji, wapokeaji na walipizaji. Mwanasaikoloji Adam Grant anazifafanua hizi nafsi tatu na anatoa mikakati ya kukuza utamaduni wa ukarimu na jinsi ya kuwaepuka wafanyakazi wabinafsi kuchukua zaidi kuliko sehemu yao.
- Organizational psychologist
After years of studying the dynamics of success and productivity in the workplace, Adam Grant discovered a powerful and often overlooked motivator: helping others. Full bio

Double-click the English transcript below to play the video.

00:12
I want you to look
around the roomchumba for a minutedakika
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Kila mtu achukue dakika kuangalia watu humu ndani,
jaribu kumtafuta mwenye wasiwasi kuliko wote
00:15
and try to find the mostwengi
paranoidUNMAS personmtu here --
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00:17
(LaughterKicheko)
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(Vicheko)
00:18
And then I want you to pointuhakika
at that personmtu for me.
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Sasa nionyeshe huyo mtu kwa kidole
00:21
(LaughterKicheko)
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(Vicheko)
00:22
OK, don't actuallykwa kweli do it.
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Acha, natania, usinioneshe
00:23
(LaughterKicheko)
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(Vicheko)
00:25
But, as an organizationalshirika psychologistmwanasaikolojia,
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Kama mwanasaikolojia,
00:26
I spendtumia a lot of time in workplacessehemu za kazi,
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Nimetumia muda mwingi katika mahali pa kazi,
00:28
and I find paranoiawazimu everywherekila mahali.
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na ninaiona hio paranoia kila mahali.
Paranoia inasababishwa na watu nawaita "wapokeaji."
00:31
ParanoiaWazimu is causedunasababishwa by people
that I call "takerswanaochukua."
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Wapokeaji ni wabinafsi katika mahusiano.
00:33
TakersWanaochukua are self-servinginajifanyia
in theirwao interactionsushirikiano.
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00:36
It's all about what can you do for me.
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Wanajali sana: utawahudumiaje wao.
Kinyume chao ni "watoaji"
00:38
The oppositekinyume is a giverMtoaji.
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00:40
It's somebodymtu who approachesmbinu
mostwengi interactionsushirikiano by askingkuuliza,
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Hawa ni watu ambao katika mahusiano yao, huuliza,
00:43
"What can I do for you?"
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"Ni namna ipi naweza kukuhudumia?"
Ntawapa nafasi ya kutafakari tabia zenu.
00:45
I wanted to give you a chancenafasi
to think about your ownmwenyewe stylemtindo.
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00:48
We all have momentswakati of givingkutoa and takingkuchukua.
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Sote tumekuwa watoaji na wapokeaji katika nyakati mbalimbali.
00:50
Your stylemtindo is how you treatkutibu
mostwengi of the people mostwengi of the time,
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Tabia yako ni namna unavyohusiana na watu mara nyingi,
00:53
your defaultChaguo-msingi.
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bila ya kujifikiria
00:54
I have a shortmfupi testmtihani you can take
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Nina jaribio fupi la kuwasaidia
00:55
to figuretakwimu out if you're more
of a giverMtoaji or a takertaker,
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kutambua kama wewe ni mtoaji au mpokeaji;
00:58
and you can take it right now.
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na mnaweza kulifanya sasa hivi.
00:59
[The NarcissistNarcissist TestMtihani]
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[Tambua kama unajihusudu)
01:01
[StepHatua 1: Take a momentwakati
to think about yourselfwewe mwenyewe.]
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[Hatua ya 1: Chukua muda kujifikiria.]
01:03
(LaughterKicheko)
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(Vicheko)
01:04
[StepHatua 2: If you madealifanya it to StepHatua 2,
you are not a narcissistnarcissist.]
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[Hatua ya 2: Kama umeshaifikia hatua ya pili, haujihusudu.]
01:07
(LaughterKicheko)
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(Vicheko)
01:10
This is the only thing I will say todayleo
that has no datadata behindnyuma it,
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Hilo pekee nitasema leo bila ya data za kuthibitisha.
01:13
but I am convincedwanaaminika the longertena it takes
for you to laughCheka at this cartooncartoon,
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Ninaamani kama imekuchukua muda kuicheka hii katuni
01:17
the more worriedwasiwasi we should be
that you're a takertaker.
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tuwe na shaka kwamba wewe ni mpokeaji
01:19
(LaughterKicheko)
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(Vicheko)
01:20
Of coursebila shaka, not all takerswanaochukua are narcissistsnarcissists.
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Hakika wapokeaji wote sio wabinafsi
01:22
Some are just giverskutoa who got burnedkuchomwa moto
one too manywengi timesnyakati.
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Baadhi ni watoaji waliotumika sana na kuchoka.
01:25
Then there's anothermwingine kindaina of takertaker
that we won'thaitakuwa be addressingkushughulikia todayleo,
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Pia kuna wapokeaji ambao hatutaongelea leo,
01:29
and that's calledaitwaye a psychopathpsychopath.
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wale wagonjwa wa akili.
01:31
(LaughterKicheko)
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(Vicheko)
01:32
I was curiouscurious, thoughingawa, about how
commonkawaida these extremesextremes are,
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Nilitaka kuthibitisha uhalali wa pande hizi mbili,
01:35
and so I surveyedutafiti over 30,000
people acrosskote industriesviwanda
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hivyo nikatafiti zaidi ya watu 30,000 kwenye sekta
01:38
around the world'sulimwengu culturestamaduni.
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na tamaduni mbalimbali.
01:39
And I foundkupatikana that mostwengi people
are right in the middlekatikati
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Nikakuta kwamba wengi
wako katikati -
01:42
betweenkati givingkutoa and takingkuchukua.
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kati ya kutoa na kupokea.
01:43
They choosechagua this thirdtatu stylemtindo
calledaitwaye "matchingvinavyolingana."
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Hawa huchagua mtindo wa tatu "kulipiza."
01:46
If you're a matchermatcher, you try to keep
an even balanceusawa of give and take:
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Walipizaji huweka
usawa kati kutoa na kupokea:
01:49
quidni nini propro quosasa -- I'll do something
for you if you do something for me.
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nipe nikupe --nitakusaidia ukinisaidia.
01:52
And that seemsinaonekana like a safesalama way
to livekuishi your life.
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Inaonekana kama namna salama ya kuishi.
01:55
But is it the mostwengi effectiveufanisi
and productiveuzalishaji way to livekuishi your life?
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Ila, je, ni njia fanisi ya kuishi?
01:58
The answerjibu to that questionswali
is a very definitiveslutgiltig ...
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Jibu la hakika kwa swali hilo, ni
02:00
maybe.
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labda.
02:02
(LaughterKicheko)
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(Vicheko)
02:03
I studiedalisoma dozenskadhaa of organizationsmashirika,
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Nimechunguza mashirika kadhaa,
02:05
thousandsmaelfu of people.
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maelfu ya watu.
02:06
I had engineerswahandisi measuringkupima
theirwao productivityuzalishaji.
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Nmepima tija miongoni wahandisi.
02:10
(LaughterKicheko)
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(Vicheko)
02:12
I lookedilionekana at medicalmatibabu students'wanafunzi ' gradesmadarasa ya --
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Nimeangalia maksi ya wanafunzi wa udaktari
02:15
even salespeople'swa salespeople revenuemapato.
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na hata mapato ya watu wa mauzo
02:17
(LaughterKicheko)
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(Vicheko)
02:19
And, unexpectedlybila kutarajia,
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Cha kushtua, ni
02:20
the worstmbaya zaidi performerswasanii in eachkila mmoja
of these jobskazi were the giverskutoa.
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watoaji wanafanya vibaya kuliko wote, katika kila fani.
02:24
The engineerswahandisi who got the leastangalau work donekufanyika
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Wahandisi wanaofanya vibaya kazini
02:26
were the oneswale who did more favorsupendeleo maalumu
than they got back.
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ndio wanaotoa fadhila kuliko wanapokea.
02:29
They were so busybusy doing
other people'swatu jobskazi,
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Wako makini kufanya kazi za watu wengine,
02:31
they literallyhalisi ranmbio out of time and energynishati
to get theirwao ownmwenyewe work completedkukamilika.
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hata hawana muda au nguvu ya
kufanya kazi zao.
02:35
In medicalmatibabu schoolshule, the lowestchini kabisa gradesmadarasa ya
belongni to the studentswanafunzi
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Katika udaktari, maksi za chini ni za
02:37
who agreekubali mostwengi stronglykwa nguvu
with statementstaarifa like,
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wanafunzi wanaokubaliana na kauli kama,
02:40
"I love helpingkusaidia otherswengine,"
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"Ninapenda kuwasaidia wengine,"
02:43
whichambayo suggestsinashauri the doctordaktari
you oughtlazima to trusttumaini
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ambacho inapendekeza umuamini zaidi daktari
02:45
is the one who camealikuja to medMed schoolshule
with no desirehamu to help anybodymtu yeyote.
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ambaye hana lengo la kusaidia mtu yeyote.
02:48
(LaughterKicheko)
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(Vicheko)
02:49
And then in salesmauzo, too,
the lowestchini kabisa revenuemapato accruedyatokanayo
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Katika mauzo, mapato ya chini yanaokeana
02:51
in the mostwengi generousukarimu salespeoplesalespeople.
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miongoni mwa wauzaji wakarimu.
02:53
I actuallykwa kweli reachedilifikia out
to one of those salespeoplesalespeople
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Niliongea na mmoja kati ya
02:56
who had a very highjuu giverMtoaji scorealama.
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wauzaji ambao ni watoaji.
02:57
And I askedaliuliza him, "Why do
you suckSuck at your jobkazi --"
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Nikamuuliza, "Kwa nini
unafanya vibaya hivyo --"
03:00
I didn't askkuuliza it that way, but --
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Sikuuliza namna hiyo, lakini -
03:01
(LaughterKicheko)
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(Vicheko)
03:02
"What's the costgharama of generosityukarimu in salesmauzo?"
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"Nini gharama ya ukarimu katika mauzo?"
03:05
And he said, "Well, I just carehuduma
so deeplykwa undani about my customerswateja
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Akasema, "Naam, ninawajali wateja wangu
03:08
that I would never sellkuuza them
one of our crappycrappy productsbidhaa."
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kwamba kamwe siwezi kuwauzia bidhaa zetu ovyo. "
03:11
(LaughterKicheko)
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(Vicheko)
03:12
So just out of curiosityudadisi,
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Hivyo, kwa faida yangu,
03:14
how manywengi of you self-identifybinafsi kutambua more
as giverskutoa than takerswanaochukua or matchersmatchers?
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wangapi mnajitambua zaidi kama watoaji
kuliko wapokeaji au wanaolipizaji?
Inua mkono.
03:17
RaiseKuongeza your handsmikono.
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03:18
OK, it would have been more
before we talkedaliongea about these datadata.
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OK, ingekuwa zaidi kabla kuongelea hizi takwimu.
03:22
But actuallykwa kweli, it turnsinageuka out
there's a twisttwist here,
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Lakini, kuna cha kushangaza
zaidi hapa,
03:26
because giverskutoa are oftenmara nyingi
sacrificingkujitolea themselveswenyewe,
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kwa sababu watoaji mara nyingi
hujitoa wenyewe,
03:29
but they make theirwao organizationsmashirika better.
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huyaboresha mashirika yao zaidi.
03:32
We have a hugekubwa bodymwili of evidenceushahidi --
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Tuna ushahidi mwingi --
03:35
manywengi, manywengi studiestafiti looking
at the frequencymzunguko of givingkutoa behaviortabia
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tafiti nyingi kuhusu tabia za watoaji
03:38
that existsipo in a teamtimu
or an organizationshirika --
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katika timu au shirika --
03:41
and the more oftenmara nyingi people are helpingkusaidia
and sharingkugawana theirwao knowledgeujuzi
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na zaidi watu wanavyosaidiana, kufundisha
03:44
and providingkutoa mentoringushauri,
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wengine na kushauriana,
03:45
the better organizationsmashirika do
on everykila metricmetric we can measurekupima:
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ndivyo huboresha mashirika katika kila kipimo:
03:48
higherjuu profitsfaida, customerwateja satisfactionkuridhika,
employeemfanyakazi retentionUhifadhi --
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faida, kuridhisha wateja, kuvutia
wafanyakazi -
03:50
even lowerchini operatinguendeshaji expensesgharama za.
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hata hupunguza gharama za uendeshaji.
03:53
So giverskutoa spendtumia a lot of time
tryingkujaribu to help other people
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Hivyo watoaji hutumia muda mwingi
kusaidia wengine
03:56
and improvekuboresha the teamtimu,
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na kuboresha timu,
03:57
and then, unfortunatelykwa bahati mbaya,
they sufferkuteseka alongkando the way.
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kwa bahati mbaya, wanajikuta kwenye hasara.
04:00
I want to talk about what it takes
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Nataka kuzungumzia namna ya
04:01
to buildjenga culturestamaduni where giverskutoa
actuallykwa kweli get to succeedkufanikiwa.
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kujenga utamaduni ambapo watoaji wanafanikiwa.
04:05
So I wonderedalijiuliza, then, if giverskutoa
are the worstmbaya zaidi performerswasanii,
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Hivyo nilijiuliza kama watoaji sio
watekelezaji bora,
04:08
who are the bestbora performerswasanii?
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wapi ni watekelezaji bora?
04:11
Let me startkuanza with the good newshabari:
it's not the takerswanaochukua.
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Nitanza na habari njema:
siyo wapokeaji.
04:14
TakersWanaochukua tendtamaa to risekupanda quicklyharaka
but alsopia fallkuanguka quicklyharaka in mostwengi jobskazi.
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Wapokeaji hupanda haraka
lakini pia huanguka upesi maofisini.
04:17
And they fallkuanguka at the handsmikono of matchersmatchers.
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Na huanguka katika mikono ya walipizaji.
04:19
If you're a matchermatcher, you believe
in "An eyejicho for an eyejicho" -- a just worldulimwengu.
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Kama mlipizaji,
unafuata sheria ya "jicho kwa jicho" - ndiyo haki.
04:23
And so when you meetkukutana a takertaker,
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Hivyo unapokutana na mpokeaji,
04:24
you feel like it's your missionujumbe in life
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unalifanya jukumu lako
04:26
to just punishadhabu the hellJahannamu
out of that personmtu.
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kumuadhibu mpokeaji, kumtia adabu.
04:28
(LaughterKicheko)
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(Vicheko)
04:29
And that way justicehaki getshupata servedaliwahi.
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Na hivyo haki hutolewa.
04:32
Well, mostwengi people are matchersmatchers.
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Naam, watu wengi ni walipizaji.
04:34
And that meansina maana if you're a takertaker,
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Ina maana, kama wewe ni mpokeaji,
04:35
it tendshuelekea to catchcatch up with you eventuallyhatimaye;
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hatimaye, balaa hukupata;
04:37
what goeshuenda around will come around.
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Kwendako mema, hurudi mema.
04:39
And so the logicalmantiki conclusionhitimisho is:
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Hivyo hitimisho lenye mantiki ni:
04:41
it mustlazima be the matchersmatchers
who are the bestbora performerswasanii.
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walipizaji ndio wafanyakazi bora.
04:43
But they're not.
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Lakini, hapana, siyo.
04:45
In everykila jobkazi, in everykila organizationshirika
I've ever studiedalisoma,
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Katika kila fani, kila shirika, nimechunguza,
04:48
the bestbora resultsmatokeo belongni
to the giverskutoa again.
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watoaji, tena, ndio wenye matokeo bora.
04:51
Take a look at some datadata I gatheredwalikusanyika
from hundredsmamia of salespeoplesalespeople,
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Tuangalie baadhi ya takwimu nimekusanya, za mapato
04:54
trackingkufuatilia theirwao revenuemapato.
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ya watu wa mauzo.
04:56
What you can see is that the giverskutoa
go to bothwote wawili extremesextremes.
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Unachoona ni kwamba watoaji wako katika vikomo vyote.
04:58
They make up the majoritywengi of people
who bringkuleta in the lowestchini kabisa revenuemapato,
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Wengi wao huleta mapato ya chini,
05:01
but alsopia the highestjuu revenuemapato.
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lakini pia mapato ya juu.
05:03
The samesawa patternschati were truekweli
for engineers'wahandisi productivityuzalishaji
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Mwelekeo huo ni kweli pia kwenye tija za wahandisi
05:06
and medicalmatibabu students'wanafunzi ' gradesmadarasa ya.
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na maksi za wanafunzi wa udaktari.
05:07
GiversKutoa are overrepresentedoverrepresented
at the bottomchini and at the topjuu
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Watoaji wana uwakilishi mkubwa
chini na juu
05:10
of everykila successmafanikio metricmetric that I can trackkufuatilia.
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katika kila kipimo cha mafanikio.
05:12
WhichAmbayo raiseshuwafufua the questionswali:
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Hivyo swali ni:
05:13
How do we createkuunda a worldulimwengu
where more of these giverskutoa get to excelbora zaidi?
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Jinsi gani tunaweza kujenga dunia
ambapo watoaji hufanikiwa?
05:16
I want to talk about how to do that,
not just in businessesbiashara,
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Nitazungumzi jinsi ya kufanya hivyo, sio tu katika biashara,
05:19
but alsopia in nonprofitsnonprofits, schoolsshule --
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ila katika taasisi mbalimbali
05:21
even governmentsserikali.
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na hata serikalini.
05:22
Are you readytayari?
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Mko tiyari?
05:24
(CheersAkishangiliwa)
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(Makofi)
05:25
I was going to do it anywayhata hivyo,
but I appreciatekufahamu the enthusiasmshauku.
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Ningewaambia hata hivyo, ila asante kwa shauku.
05:28
(LaughterKicheko)
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(Vicheko)
05:29
The first thing that's really criticalmuhimu
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Kitu cha kwanza muhimu
05:31
is to recognizekutambua that giverskutoa
are your mostwengi valuablethamani people,
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ni kutambua kwamba watoaji ni watu muhimu,
05:34
but if they're not carefulmakini, they burnchoma out.
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ila tusipoangalia, tutawakatisha tamaa.
05:36
So you have to protectkulinda
the giverskutoa in your midstkatikati.
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Hivyo, tunabidi kuwalinda watoaji miongoni mwetu
05:39
And I learnedkujifunza a great lessonsomo about this
from Fortune'sYa bahati bestbora networkernetworker.
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Nimejifunza mengi kutoka kwa mwanamitandao bora wa Fortune.
05:44
It's the guy, not the catpaka.
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Ni huyo mtu, sio paka
05:46
(LaughterKicheko)
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(Vicheko)
05:47
His namejina is AdamAdamu RifkinRifkin.
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Anaitwa Adamu Rifkin.
05:49
He's a very successfulimefanikiwa serialserial entrepreneurmjasiriamali
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Yeye ni mwekezaji mahiri.
05:51
who spendsinatumia a hugekubwa amountkiasi
of his time helpingkusaidia other people.
147
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Hutumia muda mwingi akisaidia wengine.
05:54
And his secretsiri weaponsilaha
is the five-minutedakika tano favorneema.
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Siri yake ya mafanikio ni kutoa dakika tano za fadhila.
05:57
AdamAdamu said, "You don't have to be
MotherMama TeresaTeresa or GandhiGandhi
149
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Adamu alisema, "Huhitaji kuwa Mama Teresa or Gandhi
05:59
to be a giverMtoaji.
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kuwa mtoaji.
06:01
You just have to find smallndogo waysnjia
to addongeza largekubwa valuethamani
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Unabidi utafute njia ndogondogo tu
06:03
to other people'swatu livesanaishi."
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za kushika maisha ya watu."
06:05
That could be as simplerahisi
as makingkufanya an introductionkuanzishwa
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2343
Kama kuwatambulisha watu wawili
06:07
betweenkati two people who could
benefitfaida from knowingkujua eachkila mmoja other.
154
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wanaoweza kufaidika kwa kujuana.
Inaweza kuwa kutoa maarifa yako
au kutoa maoni.
06:10
It could be sharingkugawana your knowledgeujuzi
or givingkutoa a little bitkidogo of feedbackmaoni.
155
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3337
Au hata kusema kitu kama,
06:13
Or It mightnguvu be even something
as basicmsingi as sayingkusema,
156
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2312
06:16
"You know,
157
364078
1229
"Unajua,
06:17
I'm going to try and figuretakwimu out
158
365331
1500
nitajaribu kumtambua mtu
06:18
if I can recognizekutambua somebodymtu
whoseambaye work has gonewamekwenda unnoticedbila kujulikana."
159
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3029
ambaye kazi yake hakujatambuliwa. "
Hizo dakika tano za fadhila ni muhimu
06:22
And those five-minutedakika tano favorsupendeleo maalumu
are really criticalmuhimu
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370462
2294
kusaidia watoaji kujiwekea mipaka
06:24
to helpingkusaidia giverskutoa setkuweka boundariesmipaka
and protectkulinda themselveswenyewe.
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na kujihami.
06:27
The secondpili thing that mattersmambo
162
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Jambo la pili la msingi
06:29
if you want to buildjenga a cultureutamaduni
where giverskutoa succeedkufanikiwa,
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2468
katika kujenga utamaduni ambapo watoaji wanafanikiwa,
06:31
is you actuallykwa kweli need a cultureutamaduni
where help-seekingkutafuta msaada is the normkawaida;
164
379923
2925
ni kuhamasisha utamaduni wa kutafuta msaada;
06:34
where people askkuuliza a lot.
165
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ambapo watu huuliza na huomba kusaidiwa.
06:36
This mayinaweza hithit a little too closekaribu
to home for some of you.
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Hii inaweza kuwaogopesha baadhi yenu.
06:39
[So in all your relationshipsmahusiano,
you always have to be the giverMtoaji?]
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[katika mahusiano yako, ni lazima uwe mtoaji daima?]
06:42
(LaughterKicheko)
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(Vicheko)
06:43
What you see with successfulimefanikiwa giverskutoa
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Utakachogundua katika watoaji waliofanikiwa
06:45
is they recognizekutambua that it's OK
to be a receivermpokeaji, too.
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ni wanatambua kwamba ni sawa
kuwa mpokeaji pia.
06:48
If you runkukimbia an organizationshirika,
we can actuallykwa kweli make this easierrahisi.
171
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Kama unamiliki shirika,
tunaweza kukurahisishia.
06:51
We can make it easierrahisi
for people to askkuuliza for help.
172
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Tunaweza kurahishia watu kuomba msaada.
06:53
A couplewanandoa colleagueswenzake and I
studiedalisoma hospitalshospitali.
173
401962
2072
Mimi na wenzangu tulifanya utafiti katika mahospitali.
06:56
We foundkupatikana that on certainfulani floorssakafu,
nurseswauguzi did a lot of help-seekingkutafuta msaada,
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Tuligundua wauguzi katika baadhi za wadi
06:59
and on other floorssakafu,
they did very little of it.
175
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2251
waliomba kusaidiwa, kuliko wadi nyingine.
07:01
The factorsababu that stoodalisimama out on the floorssakafu
where help-seekingkutafuta msaada was commonkawaida,
176
409559
3346
Kilichozitofautisha wadi ambazo
07:04
where it was the normkawaida,
177
412929
1151
kuomba msaada ilikuwa kawaida, ni kulikuwa
07:06
was there was just one nursemuuguzi
whoseambaye solepekee jobkazi it was
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2375
na muuguzi mmoja ambaye kazi yake
07:08
to help other nurseswauguzi on the unitkitengo.
179
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2031
ni kuwasaidia wengine katika kitengo.
07:10
When that rolejukumu was availableinapatikana,
180
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1381
Msaada ulipohitajika, wauguzi walisema,
07:11
nurseswauguzi said, "It's not embarrassingaibu,
it's not vulnerablehatari to askkuuliza for help --
181
419963
3657
"Sio aibu kuomba msaada -
07:15
it's actuallykwa kweli encouragedmoyo."
182
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1380
bali tabia inayohamasishwa."
07:18
Help-seekingKutafuta msaada isn't importantmuhimu
just for protectingkulinda the successmafanikio
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Kutafuta msaada ni muhimu
katika kuwalinda,
07:21
and the well-beingustawi of giverskutoa.
184
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1399
pia kwa ajili ya ustawi wa watoaji.
07:22
It's alsopia criticalmuhimu to gettingkupata
more people to acttenda like giverskutoa,
185
430536
2932
Na kuhamisisha tabia za watoaji,
07:25
because the datadata say
186
433492
1189
kwa sababu takwimu zinaonyesha kwamba
07:26
that somewheremahali fulani betweenkati 75 and 90 percentasilimia
of all givingkutoa in organizationsmashirika
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asilimia 75 hadi 90 ya utoaji
07:30
startskuanza with a requestombi la.
188
438129
1278
huanzia na ombi.
Lakini watu wengi hawaulizi.
07:31
But a lot of people don't askkuuliza.
189
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1448
Wanahofia kuonekana hawajui,
07:33
They don't want to look incompetentwasio na uwezo,
190
441468
1748
07:35
they don't know where to turnkugeuka,
they don't want to burdenmzigo otherswengine.
191
443240
3027
hawajui wageukia wapi, wanaogopa kuwasumbua wenzao.
Ikiwa kamwe hakuna anayeomba msaada,
07:38
YetBado if nobodyhakuna ever asksanauliza for help,
192
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1709
07:40
you have a lot of frustratedwalifadhaika giverskutoa
in your organizationshirika
193
448024
2675
utakuwa na watoaji wengi waliokatishwa tamaa,
07:42
who would love to stephatua up and contributekuchangia,
194
450723
1983
ambao wangependa kuchangia kwa kusaidia,
07:44
if they only knewalijua
who could benefitfaida and how.
195
452730
2166
laiti wangejua nani anahitaji msaada na kwa namna gani.
07:47
But I think the mostwengi importantmuhimu thing,
196
455413
1798
Lakini jambo muhimu zaidi kama
07:49
if you want to buildjenga a cultureutamaduni
of successfulimefanikiwa giverskutoa,
197
457235
2476
unataka kujenga utamaduni
ambapo watoaji wanafanikiwa,
07:51
is to be thoughtfulkuzingatia about who
you let ontokuingia your teamtimu.
198
459735
2802
ni kuwa mwangalifu kuhusu nani
unaweka kwenye timu yako.
07:54
I figuredimeonekana, you want a cultureutamaduni
of productiveuzalishaji generosityukarimu,
199
462561
3016
Kama unataka utamaduni
wa ukarimu na uzalishaji,
07:57
you should hirekukodisha a bunchkikundi of giverskutoa.
200
465601
1972
unapaswa kuajiri watoaji.
07:59
But I was surprisedkushangaa to discovergundua, actuallykwa kweli,
that that was not right --
201
467597
3670
Lakini nilishangaa kugundua kwamba hiyo haikuwa sahihi --
08:03
that the negativehasi impactathari
of a takertaker on a cultureutamaduni
202
471715
2475
mapungufu ya mpokeaji
08:06
is usuallykwa kawaida doublemara mbili to triplemara tatu
the positivechanya impactathari of a giverMtoaji.
203
474214
2869
ni mara mbili au mara tatu
zaidi kuliko manufaa ya mtoaji.
08:09
Think about it this way:
204
477530
1150
Ifiikirie hivi:
08:10
one badmbaya appleapple can spoilnyara a barrelpipa,
205
478704
1664
tunda moja baya linaweza kuharibu kikapu chote,
08:12
but one good eggyai
just does not make a dozenkadhaa.
206
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2826
lakini yai moja nzuri haliwezi kuboresha dazeni nzima.
08:15
I don't know what that meansina maana --
207
483942
1552
Sijui hii ina maana gani--
08:17
(LaughterKicheko)
208
485518
1119
(Vicheko)
08:18
But I hopetumaini you do.
209
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Lakini natumaini mnaelewa.
08:20
No -- let even one takertaker into a teamtimu,
210
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Yani-- weka hata mpokeaji mmoja kwenye timu,
08:23
and you will see that the giverskutoa
will stop helpingkusaidia.
211
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na utaona kwamba watoaji
wataacha kusaidia.
08:26
They'llWao itabidi say, "I'm surroundedamezungukwa
by a bunchkikundi of snakesnyoka and sharksPapa.
212
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2930
Watasema, "Nimezungukwa
na rundo la nyoka na papa.
08:29
Why should I contributekuchangia?"
213
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Kwa nini mimi nichangie? "
08:30
WhereasAmbapo if you let one giverMtoaji into a teamtimu,
214
498992
1976
Wakati, ukiweka mtoaji mmoja kwenye timu,
08:32
you don't get an explosionmlipuko of generosityukarimu.
215
500992
2122
huwezi kupata mlipuko wa ukarimu.
08:35
More oftenmara nyingi, people are like,
216
503138
1421
Mara nyingi zaidi, watu hufikiri,
08:36
"Great! That personmtu can do all our work."
217
504583
2138
"Afadhali! Huyo anaweza kufanya kazi yetu yote."
08:39
So, effectiveufanisi hiringkuajiri and screeninguchunguzi
and teamtimu buildingkujenga
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507077
2746
Hivyo, ufanisi katika kuajiri na kujenga timu
08:41
is not about bringingkuleta in the giverskutoa;
219
509847
2136
haihusishi kuleta pamoja watoaji tu;
08:44
it's about weedingkupalilia out the takerswanaochukua.
220
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2214
ila pia kuwatoa wapokeaji nje ya shirika.
08:47
If you can do that well,
221
515036
1151
Ukifanikiwa,
08:48
you'llutasikia be left with giverskutoa and matchersmatchers.
222
516211
1942
utabakiza watoaji na walipizaji.
08:50
The giverskutoa will be generousukarimu
223
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1365
Watoaji watakuwa wakarimu
08:51
because they don't have to worrywasiwasi
about the consequencesmatokeo.
224
519566
2634
kwa sababu hawana wasiwasi
kuhusu kupokea fadhila.
08:54
And the beautyuzuri of the matchersmatchers
is that they followFuata the normkawaida.
225
522224
3113
Na uzuri wa walipizaji ni kwamba wanafuata musuada uliopo.
08:57
So how do you catchcatch a takertaker
before it's too latekuchelewa?
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525361
2768
Hivyo ni jinsi gani utamtambua mpokeaji, mapema?
09:00
We're actuallykwa kweli prettynzuri badmbaya
at figuringkuzingatia out who'snani a takertaker,
227
528745
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Sio rahisi kumtambua mpokeaji
09:03
especiallyhasa on first impressionsmaoni.
228
531656
1826
hasa kufuata tu hisia zetu za mwanzo.
09:05
There's a personalityutu traitbainishi
that throwshutupa us off.
229
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2308
Kuna tabia ambayo hutupotosha .
09:07
It's calledaitwaye agreeablenessagreeableness,
230
535838
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Inaitwa wito upendezi,
09:09
one the majorkubwa dimensionsvipimo
of personalityutu acrosskote culturestamaduni.
231
537167
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kati ya vipimo vikuu vya hulka
miongoni mwa tamaduni mbalimbali.
09:11
AgreeableKulingana people are warmjoto and friendlykirafiki,
they're nicenzuri, they're politeheshima.
232
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Watu wapendezi ni wakarimu, wema, wanyenyekevu.
09:15
You find a lot of them in CanadaKanada --
233
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Utawakuta wengi wao Kanada --
09:17
(LaughterKicheko)
234
545136
1603
(Vicheko)
09:18
Where there was actuallykwa kweli
a nationalkitaifa contestmashindano
235
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Ambapo kulikuwa na shindano la kitaifa
09:22
to come up with a newmpya CanadianKanada slogankauli mbiu
and fillkujaza in the blanktupu,
236
550284
3030
la kutafuta kauli mbiu mpya ya Kanada
kwa kujaza tashbihi,
09:25
"As CanadianKanada as ..."
237
553338
1575
"Mkanada kama ..."
09:26
I thought the winningkushinda entrykuingia
was going to be,
238
554937
2084
Nilidhani kauli mbiu itakayoshinda ingekuwa,
09:29
"As CanadianKanada as maplemaple syrupsyrup,"
or, "... icebarafu hockeyHockey."
239
557045
2471
"Mkanada kama maple syrup,"
au, "... Hoki ya barafuni ."
09:31
But no, CanadiansWacanada votedwalipiga kura
for theirwao newmpya nationalkitaifa slogankauli mbiu to be --
240
559540
2985
Lakini, hapana. Kura zilichagua kauli mbiu mpya kuwa -
09:34
I kidmtoto you not --
241
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1161
na siwatanii --
09:35
"As CanadianKanada as possibleinawezekana
underchini the circumstanceshali."
242
563734
2431
"Mkanada kama iwezekanavyo,
katika mazingira haya. "
09:38
(LaughterKicheko)
243
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3213
(Vicheko)
09:42
Now for those of you
who are highlysana agreeablekulingana,
244
570020
2371
Sasa kwa wale ambao ni wapendezi,
09:44
or maybe slightlykidogo CanadianKanada,
245
572415
1393
au labda ni wakanada kidogo
09:45
you get this right away.
246
573832
1373
mtaielewa upesi.
09:47
How could I ever say I'm any one thing
247
575229
1817
Ninawezaje kusema kuwa mimi ni aina moja pekee
09:49
when I'm constantlydaima adaptingkurekebisha
to try to please other people?
248
577070
2826
wakati daima ninajibadilisha kuridhisha wengine?
09:52
DisagreeableAtasafisha people do lesschini of it.
249
580400
1823
Watu nongwa hujaribu mara chache zaidi.
09:54
They're more criticalmuhimu,
skepticalwasiwasi, challengingchangamoto,
250
582247
2937
Hawa, wana mashaka, ni wakasoaji, ni changamoto
09:57
and farmbali more likelyuwezekano than theirwao peersrika
to go to lawsheria schoolshule.
251
585208
3054
na ndio wenye kwenda kusoma sheria.
10:00
(LaughterKicheko)
252
588286
1143
(Vicheko)
10:01
That's not a jokeutani,
that's actuallykwa kweli an empiricalkitaalamu factukweli.
253
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2655
Hiyo sio utani; ni kweli kama kanuni.
10:04
(LaughterKicheko)
254
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1059
(Vicheko)
10:05
So I always assumedkudhani
that agreeablekulingana people were giverskutoa
255
593215
2549
daima nildhani watu wapendezi ni watoaji
10:07
and disagreeableatasafisha people were takerswanaochukua.
256
595788
1947
na watu nongwa ni wapokeaji.
10:09
But then I gatheredwalikusanyika the datadata,
257
597759
1430
Nilipofanya utafiti,
10:11
and I was stunnedalishtushwa to find
no correlationuwiano betweenkati those traitssifa,
258
599213
3113
nilistaajabu kukuta hakuna uhusiano katika sifa hizo,
10:14
because it turnsinageuka out
that agreeableness-disagreeablenessagreeableness-disagreeableness
259
602350
2659
kwa sababu tabia ya upendezi au nongwa
10:17
is your outernje veneerveneer:
260
605033
1163
ni gamba la nje tu:
10:18
How pleasantmazuri is it to interactkuingiliana with you?
261
606220
1941
Je, watu wanajisikiaje baada ya kuzungumza na wewe?
10:20
WhereasAmbapo givingkutoa and takingkuchukua
are more of your innerndani motivesnia:
262
608185
2692
Wakati kutoa na kupokea inategemea nia yako:
10:22
What are your valuesmaadili?
What are your intentionsnia towardkuelekea otherswengine?
263
610901
2892
Je, maadili yako ni yapi?
Je, nia yako kwa wengine ni ipi?
10:25
If you really want to judgehakimu
people accuratelykwa usahihi,
264
613817
2192
Kama unataka kusoma watu kwa usahihi,
10:28
you have to get to the momentwakati everykila
consultantmshauri in the roomchumba is waitingkusubiri for,
265
616033
3517
utataka kuwepo katika chumba wakati kila mshauri anasubiri,
10:31
and drawkuteka a two-by-twombili na mbili.
266
619574
1165
kupata picha halisi.
10:32
(LaughterKicheko)
267
620763
2098
(Vicheko)
Ni rahisi kuwatambua watoaji wapendezi:
10:37
The agreeablekulingana giverskutoa are easyrahisi to spotdoa:
268
625648
2007
10:39
they say yes to everything.
269
627679
2634
wao husema ndiyo kwa kila kitu.
10:43
The disagreeableatasafisha takerswanaochukua
are alsopia recognizedkutambuliwa quicklyharaka,
270
631740
2873
Wapokeaji nongwa wanatambulika kirahisi pia,
10:46
althoughingawa you mightnguvu call them
by a slightlykidogo differenttofauti namejina.
271
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3907
ingawa unaweza kuwaita
kwa jina tofauti kidogo.
10:50
(LaughterKicheko)
272
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1864
(Vicheko)
10:53
We forgetkusahau about the other
two combinationsmchanganyiko.
273
641828
2072
Tunasahau makundi mengine mbili.
10:55
There are disagreeableatasafisha giverskutoa
in our organizationsmashirika.
274
643924
3335
Kuna watoaji nongwa
katika mashirika.
10:59
There are people who are gruffsauti gruff
and toughngumu on the surfaceuso
275
647283
2641
Hawa wanaonekana wagumu kwa nje
11:01
but underneathchini have
others'wengine bestbora interestsmaslahi at heartmoyo.
276
649948
2538
lakini hujali sana maslahi ya wengine.
11:05
Or as an engineermhandisi put it,
277
653089
1363
Au kama mhandisi anavyoiweka,
11:06
"Oh, disagreeableatasafisha giverskutoa --
278
654476
1606
"Ah, watoaji nongwa ni -
kama mtu mwenye kiolesura kibaya cha mtumiaji
11:08
like somebodymtu with a badmbaya usermtumiaji interfaceinterface
but a great operatinguendeshaji systemmfumo."
279
656106
3876
lakini mfumo mzuri."
11:12
(LaughterKicheko)
280
660006
1286
(Vicheko)
11:13
If that helpshusaidia you.
281
661316
1371
Kama inawasaidia.
11:14
(LaughterKicheko)
282
662711
1150
(Vicheko)
11:16
DisagreeableAtasafisha giverskutoa are the mostwengi
undervaluedundervalued people in our organizationsmashirika,
283
664424
3503
Watoaji nongwa hawathaminiwi katika mashirika yetu,
11:19
because they're the oneswale
who give the criticalmuhimu feedbackmaoni
284
667951
2592
kwa sababu huotoa changamoto
11:22
that no one wants to hearkusikia
but everyonekila mtu needsmahitaji to hearkusikia.
285
670567
2606
ambazo watu hawataki kusikia
hata kama tunahizitaji.
11:25
We need to do a much better jobkazi
valuingkuthamini these people
286
673197
2488
Tunahitaji kuwathamini zaidi
watu hawa
11:27
as opposedkinyume to writingkuandika them off earlymapema,
287
675709
1788
badala ya kuwapuuza,
11:29
and sayingkusema, "EhEh, kindaina of pricklyprickly,
288
677521
1744
na kusema, "Eh, wanakera,
11:31
mustlazima be a selfishubinafsi takertaker."
289
679289
1497
lazima awe mpokeaji nongwa."
11:33
The other combinationmchanganyiko we forgetkusahau about
is the deadlymauti one --
290
681849
2759
Kundi jingine hatari tunasahau ni-
11:36
the agreeablekulingana takertaker,
alsopia knowninayojulikana as the fakerfaker.
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mpokeaji mpendezi, pia anajulikana kama muigizaji.
11:40
This is the personmtu
who'snani nicenzuri to your faceuso,
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Huyu ni mtu mwema akiwa mbele yako,
11:42
and then will stabstab you right in the back.
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na ukigeuka hukuchoma.
11:44
(LaughterKicheko)
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(Vicheko)
11:46
And my favoritefavorite way to catchcatch
these people in the interviewmahojiano processmchakato
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Napenda kuwakamata
hawa watu katika usahili
11:49
is to askkuuliza the questionswali,
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kwa kuuliza swali,
11:51
"Can you give me the namesmajina of fournne people
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"Je, unaweza kunipa majina ya watu wanne
11:53
whoseambaye careerskazi you have
fundamentallykimsingi improvedkuboreshwa?"
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ambao umewasaidia kimsingi kazini?"
11:56
The takerswanaochukua will give you fournne namesmajina,
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Wapokeaji watakupa hayo majina manne,
11:58
and they will all be more
influentialushawishi mkubwa than them,
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na wote watakuwa na mafinikio zaidi kuliko wao,
12:01
because takerswanaochukua are great at kissingkumbusu up
and then kickingmateke down.
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kwa sababu wapokeaji ni wastadi katika kunyenyekea
wakuu wao na kudharau walio chini.
12:04
GiversKutoa are more likelyuwezekano to namejina people
who are belowchini them in a hierarchyuongozi,
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Watoaji wanajua zaidi majina ya watu chini ya uongozi wao,
12:08
who don't have as much powernguvu,
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ambao hawana mamlaka mingi,
12:09
who can do them no good.
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ambao hawana mchango muhimu kwao.
12:11
And let's faceuso it, you all know
you can learnkujifunza a lot about charactertabia
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Hakika, tunafahamu kuwa tunajifunza mengi kuhusu tabia ya mtu
12:14
by watchingkuangalia how someonemtu
treatschipsi theirwao restaurantmgahawa serverseva
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kwa kumuangalia anavyohusiana na mhudumu
12:17
or theirwao UberKukusanya kama dhahabu driverdereva.
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au dereva wa Uber.
12:19
So if we do all this well,
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Hivyo tukifanya yote vizuri,
12:20
if we can weedmagugu takerswanaochukua
out of organizationsmashirika,
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kama tutatoa wapokeaji katika mashirika,
12:22
if we can make it safesalama to askkuuliza for help,
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kama tutaweza kuwahakikishia usalama wanaoomba msaada,
12:24
if we can protectkulinda giverskutoa from burnouthuduma ya waliyo choka
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kama tutaweza kuwalinda watoaji wasichoke
12:26
and make it OK for them to be ambitiouskabambe
in pursuingkutafuta theirwao ownmwenyewe goalsmalengo
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na kuwawezesha kutimiza malengo yao
12:29
as well as tryingkujaribu to help other people,
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na pia kusaidia watu wengine,
12:32
we can actuallykwa kweli changemabadiliko the way
that people definekufafanua successmafanikio.
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tunaweza kubadilisha mtizamo wa watu
wanavyotizama mafanikio.
12:35
InsteadBadala yake of sayingkusema it's all about
winningkushinda a competitionushindani,
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Badala ya kuona ni mashindano,
12:38
people will realizekutambua successmafanikio
is really more about contributionmchango.
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watu watatambua mafanikio kama mchango kijumuiya zaidi.
12:42
I believe that the mostwengi
meaningfulmaana way to succeedkufanikiwa
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Naamini kuwa njia kuu ya kufanikiwa
12:45
is to help other people succeedkufanikiwa.
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ni kuwasaidia watu wengine wafanikiwe.
12:47
And if we can spreadkuenea that beliefimani,
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Na kama tunaweza kusambaza imani hio,
12:48
we can actuallykwa kweli turnkugeuka paranoiawazimu upsideupande down.
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tunaweza kweli kuigeuza paranoia.
12:51
There's a namejina for that.
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Kuna jina kwa ajili hiyo
12:52
It's calledaitwaye "pronoiapronoia."
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inaitwa "pronoia."
12:55
PronoiaPronoia is the delusionaldelusional beliefimani
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Pronoia ni imani kwamba
12:56
that other people
are plottingwanapanga your well-beingustawi.
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wengine wanapanga mema kwa ajili yako.
12:59
(LaughterKicheko)
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(Vicheko)
13:02
That they're going around behindnyuma your back
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Kwamba wanakuzunguka
13:05
and sayingkusema exceptionallykipekee
glowinginang'aa things about you.
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na kuimba sifa zako.
13:09
The great thing about a cultureutamaduni of giverskutoa
is that's not a delusionudanganyifu --
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Uzuri wa utamaduni wa watoaji
ni kwamba hio sio njozi,
13:13
it's realityukweli.
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huo ndio uhalisia.
13:15
I want to livekuishi in a worldulimwengu
where giverskutoa succeedkufanikiwa,
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Ningependa kuishi kwenye dunia ambayo watoaji wanafanikiwa.
13:18
and I hopetumaini you will help me
createkuunda that worldulimwengu.
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Natumaini nyote mtanisaidia kujenga ulimwengu huo.
13:20
Thank you.
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Asanteni.
13:21
(ApplauseMakofi)
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(Makofi)
Translated by Sophy Mwema
Reviewed by Joachim Mangilima

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ABOUT THE SPEAKER
Adam Grant - Organizational psychologist
After years of studying the dynamics of success and productivity in the workplace, Adam Grant discovered a powerful and often overlooked motivator: helping others.

Why you should listen

In his groundbreaking book Give and Take, top-rated Wharton professor Adam Grant upended decades of conventional motivational thinking with the thesis that giving unselfishly to colleagues or clients can lead to one’s own long-term success. Grant’s research has led hundreds of advice seekers (and HR departments) to his doorstep, and it’s changing the way leaders view their workforces.

Grant's book Originals: How Non-Conformists Move the World examines how unconventional thinkers overturn the status quo and champion game-changing ideas.

Grant is the host of the TED original podcast WorkLife, taking us inside unconventional workplaces to explore the ideas we can all use to make work more meaningful and creative.

More profile about the speaker
Adam Grant | Speaker | TED.com