Jon Bowers: We should aim for perfection -- and stop fearing failure
Jon Bowers: Aspirem a la perfecció -- i deixem de témer el fracàs.
UPS's Jon Bowers oversees driver and delivery training at one of the company's next-generation training facilities. Full bio
Double-click the English transcript below to play the video.
on les companyies com Google
is where companies like Google
that are commonly miskeyed,
es solen escriure erròniament,
and rake in millions
algun lloc com gmale.com
visiting something like gmale.com
aparentment petit.
on Amazon's supercode
en el supercodi d'Amazon
over 160 million dollars
més de 160 milions de dòlars
del New England Compound,
at the New England Compound,
where these types of typos,
on aquests tipus d'errada,
or just good enough was acceptable?
o del mínim esforç són acceptables?
valuing perfection,
d'apreciar la perfecció,
the type of results that we get.
de resultats que n'obtenim.
should all seek perfection,
hauríem d'aspirar a la perfecció,
de repartidors professionals,
of professional delivery drivers,
del cost del fracàs,
of the cost of failure,
of professional driving,
means somebody dies.
pot suposar la mort d'algú.
of four commercial airliners
to pay perfect attention behind the wheel.
de prestar atenció al volant.
el valor de la perfecció.
programa de conducció defensiva
una coma de menys, suposa suspendre.
one missing comma, it's a failed test.
són blanques o marrons,
negre o marró
amb la roba arrugada us engegaré.
wrinkled and expect me to let you stay.
als meus conductors puntualitat.
that my drivers are on time.
not to break, not to lunch.
to be somewhere, be there.
so that my students understand
els meus alumnes entenguin
to drive a car and I say,
a conduir un cotxe i dic,
every traffic signal, every cross street,
a cada senyal de tràfic, cada travessia
every dirt road, every crosswalk,
cada carreró, pas de peatons,
strict, or uniform,
són tan difícils, estrictes, o uniformes,
developed in the small things
desenvolupada en les petites coses
get the little things right,
of an American football field
the same amount of time
to check a text message.
als conductors distreure's,
executin a la perfecció.
than perfection out of them.
accepti el 99% com a suficient.
accepting 99 percent as good enough.
has real consequences, doesn't it?
té conseqüències, no?
només fossin un 99,9% efectius,
were only 99.9 percent effective,
de targetes en circulació
in circulation today
on the magnetic strip on the back.
a la banda magnètica.
was only 99.9 percent accurate,
només fos un 99,9% acurat,
un 99,9% de les vegades,
only 99.9 percent correct,
medecines mal receptades,
would be written incorrectly,
to the wrong parents every day
a pares equivocats cada dia
va perdre un avió d'1,4 bilions de dòlars
crashed a 1.4-billion-dollar aircraft
only did 99 percent of their job.
només feren el 99% de la feina.
that 16 people are now dead,
produced and distributed a product
produir i distribuir un producte
you know, good enough.
of death in America.
feia la seva feina prou bé
they were doing their job good enough
to believe anything these days
del que les notícies diuen
of what news pundits say
to give you a minute on that,
no podem ser perfectes,
perfection is impossible for humans,
destroçarà la teva autoestima
will not only ruin your self-esteem
por a la paraula fracàs,
of that word failure,
towards perfection,
per aconseguir la perfecció,
so afraid of that idea of failure
com que tenim tanta por al fracàs
happen to our egos when we fall short.
passar-li als nostre egos si fallàvem.
that failure's going to ruin you?
que el fracàs t'arruïnarà?
that gets us slow websites,
ens suposa webs lentes,
i carreteres perilloses?
perfection the bad guy in all this?
el dolent de la pel·lícula?
són bàsicament el mateix.
are basically the same thing.
és per tot arreu.
exists all around us.
too difficult or too painful,
perquè era massa difícil o dolorós,
our natural ability to deal with failure
natural per afrontar el fracàs
a lower acceptance level.
or good-enough attitude
o actitud del mínim esforç
els de manteniment, l'enginyer,
the maintenance crew, the engineer,
no és suficient?"
and isn't that good enough?"
i menys en aquests exemples.
and especially not in these examples.
to be perfect is so stressful, right?
és molt estressant, no?
universities study it,
les universitats ho estudien,
even warned you about it.
de l'institut t'avisà.
massa estressant
perfection is too stressful
is too exhausting.
you've got to endure the pain.
has de lidiar amb el dolor,
seeking perfection is too stressful
la perfecció massa estressant
dollar-a-year self-help industry
de gairebé 10 bilions de dòlars anuals
against the idea of perfection
not trying to be perfect
no intentar ser perfecte
and protect your ego.
i protegirà el teu ego.
has a higher recidivism rate
té una major tassa de reincidència
how to accept being a failure
en ensenyar-te a ser un fracassat
pushing you to be perfect.
therapists and self-help gurus
i gurús de l'autoajuda
and not the illness.
i no en la malaltia.
is our unwillingness to confront failure.
és que no volem afrontar el fracàs.
resting on our efforts
of a graduating class valedictorian.
es graduen amb honors.
uns resultats uniformes
offering up an equal outcome
o el mal estudiant.
the loser or the underachiever.
everybody advances,
despite results,
is left to wonder,
a dins es demana,
to cultivate this culture,
or nobody is told that they will fail,
li diuen que fallarà,
their potential, either.
assolirà el seu potencial.
necessaris per a l'èxit.
are necessary for success.
el principal perill que ens trobarem
that the greatest danger for most of us
is too high and we miss it,
excuse to give up.
as a destructive intolerance for failure,
una destructiva intolerància al fracàs,
giving it a new definition?
as a willingness to do what is difficult
com el voler fer el que és difícil
in our quest for perfection,
sense por a fracassar,
without fear of failure,
de la NBA Steph Curry:
a nine-and-a-half inch ball
una pilota de 23 cm
that's suspended 10 feet in the air
a una alçada de 3 metres
of near-flawless code
amb un codi quasi impecable
four million pounds of rocket fuel
d'uns 2 milions de litres de combustible
spaceship into orbit.
una nau espacial de 120 tones.
in Kansas City, Missouri,
a Kansas City, Missouri,
genome coding in just 26 hours.
del genoma humà en 26 hores.
to diagnose genetic diseases
enfermetats genètiques
començar el tractament abans
to start treatments earlier
quan busquem la perfecció.
when we seek perfection.
més com un atleta professional,
more like the professional athlete,
that tireless programmer,
ple de les conseqüències
filled with the consequences
ABOUT THE SPEAKER
Jon Bowers - Perfection enthusiastUPS's Jon Bowers oversees driver and delivery training at one of the company's next-generation training facilities.
Why you should listen
Through a combination of 3D computer simulations, hands-on learning and traditional classroom teaching, Jon Bowers helps ensure that the millions of miles UPSers drive every year are driven safely. His 15 years of UPS logistics operations experience and a lifetime of lessons have led him to believe in the power of perusing perfection and the dangers of accepting failure. Bowers's role at UPS has convinced him of the value of quality training and high expectations.
Jon Bowers | Speaker | TED.com