TEDGlobal 2011
Rebecca MacKinnon: Let's take back the Internet!
丽贝卡·麦金农：让我们收回互联网！
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这是个TEDGlobal上的有力演讲，丽贝卡·麦金农描绘了虚拟网络世界中正在蔓延的自由与控制的争斗，她问到：我们如何以责任性和自由作为核心设计下一时期的互联网，而不是以控制为核心？她相信当全世界的公民要求他们的政府保护言论自由和他们联网的权力时，互联网正走向一个“大宪章”时代。
Rebecca MacKinnon - Internet freedom activist
Rebecca MacKinnon looks at issues of free expression, governance and democracy (or lack of) in the digital networks, platforms and services on which we are all more and more dependent. Full bio
Rebecca MacKinnon looks at issues of free expression, governance and democracy (or lack of) in the digital networks, platforms and services on which we are all more and more dependent. Full bio
Double-click the English transcript below to play the video.
00:15
So I begin with an advertisement
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我以一段广告作为开始
00:18
inspired by George Orwell
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其灵感来自乔治·奥威尔。
00:20
that Apple ran in 1984.
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苹果公司于1984年推出的广告。
00:32
(Video) Big Brother: We are one people
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（视频）老大哥：我们是一个人
00:34
with one will, one resolve,
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有着同一个意识，同一个决心，
00:37
one cause.
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同一个理想。
00:39
Our enemies shall talk themselves to death,
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我们的敌人将自取灭亡，
00:42
and we will fight them with their own confusion.
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我们将用他们的混乱把他们埋葬。
00:47
We shall prevail.
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我们必胜。
00:52
Narrator: On January 24th,
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旁白：在一月二十四日，
00:54
Apple Computer will introduce Macintosh.
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苹果电脑将推出麦金塔电脑（Macintosh）。
00:57
And you'll see why 1984
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你们将看到为什么1984
01:00
won't be like "1984."
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不再是像乔治所描述的“1984”。
01:02
Rebecca MacKinnon: So the underlying message of this video
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丽贝卡·麦金农：这一视频中的潜在讯息
01:05
remains very powerful even today.
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在今天仍然非常有力。
01:08
Technology created by innovative companies
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由创新的公司创造出的科技
01:11
will set us all free.
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将解放我们所有人。
01:14
Fast-forward more than two decades:
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时间快进到二十年多年之后。
01:17
Apple launches the iPhone in China
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现苹果公司在中国推出了iPhone
01:20
and censors the Dalai Lama out
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在中国政府的要求下
01:22
along with several other politically sensitive applications
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在中国的应用程序商店中
01:25
at the request of the Chinese government
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屏蔽了达赖喇嘛应用
01:27
for its Chinese app store.
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以及一些其他政治敏感的应用。
01:29
The American political cartoonist
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美国政治漫画家
01:31
Mark Fiore
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马克·菲奥雷
01:33
also had his satire application
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的讽刺应用程序
01:35
censored in the United States
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也在美国受到审查，
01:37
because some of Apple's staff
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因为苹果公司中有人
01:39
were concerned it would be offensive to some groups.
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认为该程序可能会冒犯某些群体。
01:42
His app wasn't reinstated
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他的应用直到他获得了
01:44
until he won the Pulitzer Prize.
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普利策奖之后才得以恢复。
01:47
The German magazine Stern, a news magazine,
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德国明星周刊，一个新闻杂志，
01:50
had its app censored
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的应用也被屏蔽了
01:52
because the Apple nannies deemed it
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因为苹果的审查员认为它
01:54
to be a little bit too racy for their users,
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对于用户来说有点太不雅观了，
01:57
and despite the fact that this magazine
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尽管事实上这一杂志
01:59
is perfectly legal for sale
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可以在整个德国的报摊上
02:01
on newsstands throughout Germany.
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完全合法地销售。
02:04
And more controversially, recently,
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最近更具争议的是，
02:06
Apple censored a Palestinian protest app
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苹果审查了巴基斯坦的抗议应用
02:09
after the Israeli government voiced concerns
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因为以色列政府声称这一应用
02:12
that it might be used to organize violent attacks.
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可能被用于组织暴力袭击。
02:15
So here's the thing.
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事情是这样的，
02:17
We have a situation where private companies
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情况是私营公司在应用审查标准
02:19
are applying censorship standards
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这些标准
02:22
that are often quite arbitrary
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通常是非常武断的
02:25
and generally more narrow
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一般比应用于民主国家的
02:27
than the free speech constitutional standards
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言论自由宪章标准
02:29
that we have in democracies.
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要狭隘。
02:31
Or they're responding to censorship requests
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或者他们响应
02:34
by authoritarian regimes
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权威体制的审查要求
02:36
that do not reflect consent of the governed.
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而没有考虑到其人民的意愿。
02:38
Or they're responding to requests and concerns
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或他们响应来自没有司法权的
02:41
by governments that have no jurisdiction
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政府的要求和关切
02:45
over many, or most, of the users and viewers
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而忽略了许多，或多数，
02:48
who are interacting with the content in question.
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在与我们所谈到的那些内容相关的使用者和浏览者。
02:51
So here's the situation.
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情况就是这样。
02:53
In a pre-Internet world,
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在前互联网世界，
02:55
sovereignty over our physical freedoms,
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主权胜过我们物质自由，
02:58
or lack thereof,
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或者说缺乏物质自由，
03:00
was controlled almost entirely
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几乎完全
03:02
by nation-states.
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由国家掌控。
03:04
But now we have this new layer
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但现在在虚拟网络世界中
03:06
of private sovereignty
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我们有了私人主权的
03:08
in cyberspace.
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新篇章。
03:10
And their decisions about software coding,
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他们关于软件编码、
03:12
engineering, design, terms of service
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工程、设计、服务条款的决定
03:15
all act as a kind of law
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都成为某种法律
03:17
that shapes what we can and cannot do with our digital lives.
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在我们的数字生活中约束我们哪些能做哪些不能做。
03:21
And their sovereignties,
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他们交叉的
03:23
cross-cutting, globally interlinked,
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全球化互联的主权
03:25
can in some ways
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能以某些方式
03:27
challenge the sovereignties of nation-states
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挑战国家主权，
03:29
in very exciting ways,
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以非常令人激动的方式，
03:31
but sometimes also act
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但有时也采取行动
03:33
to project and extend it
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设计并扩展这种主权，
03:35
at a time when control
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当每次控制人们
03:37
over what people can and cannot do
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用这些信息能做什么
03:39
with information
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不能做什么时，
03:41
has more effect than ever
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比我们物质世界中
03:43
on the exercise of power
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权力的执行
03:45
in our physical world.
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有更多的影响。
03:48
After all, even the leader of the free world
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毕竟，即使是自由世界的领导者
03:50
needs a little help from the sultan of Facebookistan
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如果想要在下一年连任，
03:53
if he wants to get reelected next year.
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也需要些来自Facebook王国强人的支持。
03:56
And these platforms
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这些平台
03:58
were certainly very helpful
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在今年春天和这之后的时间里
04:00
to activists in Tunisia and Egypt
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对突尼斯和埃及的活动家们
04:03
this past spring and beyond.
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当然非常有帮助。
04:05
As Wael Ghonim,
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如瓦埃勒·古奈德，
04:08
the Google-Egyptian-executive by day,
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白天是Google谷歌埃及行政主管，
04:11
secret-Facebook-activist by night,
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晚上是秘密的Facebook脸谱政治活动家，
04:13
famously said to CNN
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在穆巴拉克下台后
04:15
after Mubarak stepped down,
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他对CNN说了句名言，
04:17
"If you want to liberate a society,
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“如果想要解放一个社会，
04:19
just give them the Internet."
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就给他们互联网。”
04:21
But overthrowing a government is one thing
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但推翻一个政府是一回事
04:23
and building a stable democracy
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建立一个稳定的民主国家
04:25
is a bit more complicated.
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则要更加复杂。
04:27
On the left there's a photo taken by an Egyptian activist
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左边的照片是一名埃及活动家拍摄的，
04:30
who was part of the storming
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他参与了三月
04:32
of the Egyptian state security offices in March.
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埃及国家安全局的暴动。
04:35
And many of the agents
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许多探员
04:37
shredded as many of the documents as they could
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尽可能多地用碎纸机切碎文档
04:39
and left them behind in piles.
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然后把它们成堆地留在那里。
04:41
But some of the files were left behind intact,
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但有些文件被原封不动的留下来了，
04:44
and activists, some of them,
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一些活动家
04:46
found their own surveillance dossiers
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找到了监控他们的记录
04:49
full of transcripts of their email exchanges,
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他们邮件往来的副本，
04:52
their cellphone text message exchanges,
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他们手机短信的内容，
04:54
even Skype conversations.
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甚至是Skype通话。
04:56
And one activist actually found
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一名活动家还发现了
04:58
a contract from a Western company
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一份来自西方公司
05:01
for the sale of surveillance technology
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销售监控技术
05:03
to the Egyptian security forces.
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给埃及安全部队的合同。
05:05
And Egyptian activists are assuming
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埃及活动家们认为
05:07
that these technologies for surveillance
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这些用于监控的技术
05:09
are still being used
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仍然在被
05:11
by the transitional authorities running the networks there.
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过渡当局在网络上使用着。
05:15
And in Tunisia, censorship actually began to return in May --
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在突尼斯，今年五月份审查制度又开始恢复 --
05:18
not nearly as extensively
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不像本·阿里总统时期
05:20
as under President Ben Ali.
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那么广泛。
05:23
But you'll see here a blocked page
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但在你试图访问
05:25
of what happens when you try to reach
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特定Facebook页面和
05:27
certain Facebook pages and some other websites
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一些其它过渡当局认为
05:29
that the transitional authorities
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煽动暴力的网站时，
05:31
have determined might incite violence.
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它们都会被屏蔽。
05:34
In protest over this,
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对此为了表示抗议，
05:36
blogger Slim Amamou,
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博客作者Slim Amamou，
05:38
who had been jailed under Ben Ali
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他曾在本·阿里时期被监禁
05:40
and then became part of the transitional government
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而后成为了革命之后
05:42
after the revolution,
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过渡政府的成员，
05:44
he resigned in protest from the cabinet.
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为了表示抗议他从内阁辞职。
05:47
But there's been a lot of debate in Tunisia
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但在突尼斯关于如何处理
05:49
about how to handle this kind of problem.
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这类问题还有众多争议。
05:51
In fact, on Twitter,
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实际上，在Twitter推特上，
05:53
there were a number of people who were supportive of the revolution
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有许多支持革命的人
05:55
who said, "Well actually,
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说道，“嗯，实际上，
05:57
we do want democracy and free expression,
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我们确实希望民主和言论自由，
05:59
but there is some kinds of speech that need to be off-bounds
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但有些言论需要限制，
06:02
because it's too violent and it might be destabilizing for our democracy.
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因为它太过暴力且可能动摇我们的民主。”
06:05
But the problem is,
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但问题是，
06:07
how do you decide who is in power to make these decisions
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如何决定谁有权力做出这些决定
06:10
and how do you make sure
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如何确保他们不会
06:12
that they do not abuse their power?
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滥用他们的权力？
06:14
As Riadh Guerfali,
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Riadh Guerfali是名
06:16
the veteran digital activist from Tunisia,
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突尼斯的经验丰富的数码活动家，
06:18
remarked over this incident,
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对这一事件评论道，
06:20
"Before, things were simple:
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“以前事情很简单：
06:22
you had the good guys on one side and the bad guys on the other.
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好人在一边，坏人在另一边。
06:25
Today, things are a lot more subtle."
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今天，事情则难以捉摸的多。”
06:28
Welcome to democracy, our Tunisian and Egyptian friends.
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欢迎来到民主世界，突尼斯和埃及的朋友们。
06:31
The reality is
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事实是，
06:33
that even in democratic societies today,
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即使在今天的民主社会中，
06:36
we do not have good answers
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对于在数字网络中
06:38
for how you balance the need
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如何平衡一方面的
06:40
for security and law enforcement on one hand
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安全和法律执行和
06:43
and protection of civil liberties
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另一方面的保护
06:45
and free speech on the other
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公民自由和言论自由，
06:47
in our digital networks.
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我们仍然没有好的办法。
06:49
In fact, in the United States,
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实际上，在美国，
06:51
whatever you may think of Julian Assange,
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不论你怎么看待朱利安·阿桑奇Julian Assange（维基解密创办人），
06:54
even people who are not necessarily big fans of his
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即使不是他的拥护者
06:57
are very concerned about the way
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也十分关注
06:59
in which the United States government and some companies have handled Wikileaks.
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美国政府和一些公司处理维基解密的方式。
07:02
Amazon webhosting dropped Wikileaks as a customer
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在收到来自美国参议员乔·利伯曼的投诉后，
07:05
after receiving a complaint from U.S. Senator Joe Lieberman,
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亚马逊网站托管停止为维基解密服务，
07:09
despite the fact
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尽管事实上
07:11
that Wikileaks had not been charged,
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维基解密没有被起诉，
07:13
let alone convicted,
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甚至更没有被判
07:15
of any crime.
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任何罪名。
07:18
So we assume
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因此我们认为
07:20
that the Internet is a border-busting technology.
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互联网是打破疆界的技术。
07:23
This is a map of social networks worldwide,
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这是张世界社交网络的地图，
07:26
and certainly Facebook has conquered much of the world --
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当然Facebook脸谱已经占领了世界版图中的多数 --
07:29
which is either a good or a bad thing,
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这是好事也是坏事，
07:31
depending on how you like
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取决于你觉得Facebook
07:33
the way Facebook manages its service.
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管理它的服务的方式怎么样。
07:35
But borders do persist
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但在虚拟网络世界的某些地方
07:37
in some parts of cyberspace.
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仍存在着疆界。
07:39
In Brazil and Japan,
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在巴西和日本，
07:41
it's for unique cultural and linguistic reasons.
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是由于独特的文化和语言的原因。
07:44
But if you look at China, Vietnam
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但如果看看中国、越南
07:46
and a number of the former Soviet states,
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和一些前苏联国家，
07:49
what's happening there is more troubling.
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那儿正在发生的事更让人不安。
07:51
You have a situation
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有这样一种情况
07:53
where the relationship between government
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政府和本地社交网络公司
07:55
and local social networking companies
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之间的关系
07:58
is creating a situation
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正在形成这样一种局面，
08:00
where, effectively,
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由于公司和政府间的
08:02
the empowering potential of these platforms
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这种关系，有效地使
08:05
is being constrained
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这些平台的
08:07
because of these relationships
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授权潜力
08:09
between companies and government.
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受到限制.
08:11
Now in China,
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现在在中国，
08:13
you have the "great firewall," as it's well-known,
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有众所周知的“伟大的防火墙”，
08:15
that blocks Facebook
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这墙屏蔽了Facebook
08:17
and Twitter and now Google+
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Twitter和现在的Google+
08:20
and many of the other overseas websites.
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还有许多其他的海外网站。
08:23
And that's done in part with the help from Western technology.
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其中有些是依靠西方技术的帮助完成的。
08:26
But that's only half of the story.
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但这只是故事的一部分。
08:29
The other part of the story
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故事的另一半是
08:31
are requirements that the Chinese government places
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中国政府强加于所有使用
08:34
on all companies operating on the Chinese Internet,
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中国互联网的公司的要求，
08:37
known as a system of self-discipline.
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一个被称为自我审查的系统。
08:39
In plain English, that means censorship and surveillance
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说白了，这意味着审查和监视
08:42
of their users.
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他们的用户。
08:44
And this is a ceremony I actually attended in 2009
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这是个我在2009年参加的典礼，
08:47
where the Internet Society of China presented awards
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其中中国互联网协会因为
08:50
to the top 20 Chinese companies
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自我审查上的良好表现
08:53
that are best at exercising self-discipline --
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奖励了前20名中国公司 --
08:56
i.e. policing their content.
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例如，举报他们网站用户的内容。
08:58
And Robin Li, CEO of Baidu,
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李彦宏，百度的首席执行官--
09:01
China's dominant search engine,
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中国占主导地位的搜索引擎，
09:03
was one of the recipients.
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是领奖者之一。
09:06
In Russia, they do not generally block the Internet
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在俄罗斯，一般不屏蔽互联网
09:10
and directly censor websites.
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而是直接审查网站。
09:12
But this is a website called Rospil
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这是个名为Rospil的网站
09:14
that's an anti-corruption site.
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它是个反腐败的网站。
09:16
And earlier this year,
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在今年早些时候，
09:18
there was a troubling incident
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发生了件麻烦事
09:20
where people who had made donations to Rospil
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那些通过一个名为Yandex Money的
09:23
through a payments processing system
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支付处理软件系统为Rospil捐款的人们
09:25
called Yandex Money
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突然收到了
09:27
suddenly received threatening phone calls
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自称是民族主义党党员的人
09:29
from members of a nationalist party
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的威胁电话，
09:32
who had obtained details
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他们通过
09:34
about donors to Rospil
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用某种方式获取了Yandex Money
09:37
through members of the security services
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用户信息的安全服务成员
09:39
who had somehow obtained this information
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掌握了Rospil捐助人的
09:42
from people at Yandex Money.
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详细信息。
09:45
This has a chilling effect
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这是寒蝉效应，
09:47
on people's ability to use the Internet
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影响着人们用互联网
09:49
to hold government accountable.
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监督政府的能力。
09:52
So we have a situation in the world today
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因此今天世界上有这样一个情形，
09:54
where in more and more countries
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越来越多的国家中
09:56
the relationship between citizens and governments
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公民与政府的关系
09:59
is mediated through the Internet,
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间接地通过互联网建立，
10:02
which is comprised primarily
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这主要是由
10:04
of privately owned and operated services.
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私人拥有和运营的服务。
10:08
So the important question, I think,
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因此我认为重要的问题
10:10
is not this debate over whether the Internet
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不是争论是否互联网
10:12
is going to help the good guys more than the bad guys.
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应帮助好人而不是坏人。
10:15
Of course, it's going to empower
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当然，这将使
10:17
whoever is most skilled at using the technology
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那些最善用技术
10:20
and best understands the Internet
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和对互联网理解最好的人
10:22
in comparison with whoever their adversary is.
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胜过任何对手。
10:25
The most urgent question we need to be asking today
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今天我们需要问的最迫切的问题是
10:28
is how do we make sure
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我们如何确保
10:30
that the Internet evolves
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互联网是按
10:32
in a citizen-centric manner.
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以民为本的方式发展。
10:35
Because I think all of you will agree
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因为我想各位都会同意
10:37
that the only legitimate purpose of government
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政府唯一合法的目的
10:40
is to serve citizens,
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就是服务于民众。
10:42
and I would argue
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我要说
10:44
that the only legitimate purpose of technology
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技术唯一合法的目的
10:46
is to improve our lives,
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是改善我们的生活，
10:48
not to manipulate or enslave us.
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而不是操纵或奴役我们。
10:53
So the question is,
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因此问题是，
10:55
we know how to hold government accountable.
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我们知道如何问责政府。
10:57
We don't necessarily always do it very well,
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我们不一定总能做的很好，
10:59
but we have a sense of what the models are,
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但我们对这模式是什么样有感觉，
11:02
politically and institutionally, to do that.
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在政治上和制度上怎么做。
11:04
How do you hold the sovereigns of cyberspace
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如何保障虚拟网络空间的主权
11:06
accountable to the public interest
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对公共利益负责，
11:08
when most CEO's argue
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当多数CEO认为
11:10
that their main obligation
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他们的主要目标是
11:12
is to maximize shareholder profit?
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股东利润最大化时？
11:14
And government regulation
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通常政府监管
11:16
often isn't helping all that much.
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并不能帮上太大忙。
11:18
You have situations, for instance, in France
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有种情况，例如，在法国
11:20
where president Sarkozy
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萨科齐总统
11:22
tells the CEO's of Internet companies,
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对互联网公司的CEO们说，
11:24
"We're the only legitimate representatives
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“我们是公共利益的
11:26
of the public interest."
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唯一合法代表。”
11:28
But then he goes and champions laws
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但接着他又去拥护那些
11:30
like the infamous "three-strikes" law
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声名狼藉的三振出局法，
11:32
that would disconnect citizens from the Internet
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该法案会阻止文件分享
11:34
for file sharing,
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从而断开公民的网络连接，
11:36
which has been condemned by the U.N. Special Rapporteur
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这一法律已经在言论自由方面
11:39
on Freedom of Expression
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被联合国特别调查员所责难，
11:41
as being a disproportionate violation
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它不合理地妨碍了
11:44
of citizens' right to communications,
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公民交流的权利
11:46
and has raised questions amongst civil society groups
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并且民间社会团体也提出质询，
11:49
about whether
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是否
11:51
some political representatives
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一些政治代表
11:53
are more interested in preserving
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对保护娱乐行业
11:55
the interests of the entertainment industry
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利益的兴趣比
11:58
than they are in defending the rights of their citizens.
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保护公民的权利的兴趣更高。
12:00
And here in the United Kingdom
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在英国，
12:02
there's also concern over
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也在关注
12:04
a law called the Digital Economy Act
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一个名为数字经济法案的法律
12:06
that's placing more onus
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其中给予私营中介机构
12:08
on private intermediaries
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以更多的责任
12:10
to police citizen behavior.
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去监视公民行为。
12:14
So what we need to recognize
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因此我们需要认识到的是
12:16
is that if we want to have
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如果我们想要在未来拥有
12:18
a citizen-centric Internet in the future,
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一个以民为本的互联网，
12:21
we need a broader and more sustained
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我们需要一个更广泛更持续的
12:23
Internet freedom movement.
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互联网自由运动。
12:25
After all, companies didn't stop polluting groundwater
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毕竟，公司不会理所当然地
12:28
as a matter of course,
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停止污染地下水，
12:31
or employing 10-year-olds as a matter of course,
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或是雇佣10岁的孩童，
12:33
just because executives woke up one day
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仅仅因为行政主管们某天睡醒了
12:35
and decided it was the right thing to do.
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决定这是应做之事。
12:38
It was the result of decades of sustained activism,
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这是数十年来持续运动的结果，
12:40
shareholder advocacy
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维护股东利益
12:42
and consumer advocacy.
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和消费者权益。
12:44
Similarly, governments don't enact
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同样地，政府不会仅仅
12:48
intelligent environmental and labor laws
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因为政治家某天醒来就去颁布
12:51
just because politicians wake up one day.
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颇具智慧的环境和劳动法。
12:54
It's the result of very sustained and prolonged
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这是持续的长期的
12:56
political activism
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寻求合理法规和
12:58
that you get the right regulations,
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适当的企业行为的
13:00
and that you get the right corporate behavior.
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政治运动的结果。
13:02
We need to make the same approach
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我们需要在互联网领域
13:04
with the Internet.
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采用同样的方法。
13:06
We also are going to need
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我们也需要
13:08
political innovation.
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政治创新。
13:10
Eight hundred years ago, approximately,
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大约800年前，
13:13
the barons of England decided
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英国贵族们决定
13:15
that the Divine Right of Kings
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君权神授
13:17
was no longer working for them so well,
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不再适合他们，
13:20
and they forced King John
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他们强迫约翰王
13:22
to sign the Magna Carta,
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签署了大宪章，
13:25
which recognized
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其中承认
13:27
that even the king
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即使是
13:29
who claimed to have divine rule
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宣称拥有神权的国王
13:32
still had to abide by a basic set of rules.
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也要遵守一些基本的守则。
13:35
This set off a cycle
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这掀起了一个
13:38
of what we can call political innovation,
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我们称之为政治创新的循环，
13:40
which led eventually to the idea of consent of the governed --
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这最终导致“人民之意愿”的概念 --
13:43
which was implemented for the first time
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这是由一洋之隔的
13:46
by that radical revolutionary government
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美国的激进革命政府
13:49
in America across the pond.
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首次实现。
13:52
So now we need to figure out
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因此现在我们需要解决的是，
13:55
how to build consent of the networked.
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如何构建“网络互联者的意愿”的创新。
13:57
And what does that look like?
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这应该是什么样的？
13:59
At the moment, we still don't know.
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目前我们还不知道。
14:02
But it's going to require innovation
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但这将需要创新
14:06
that's not only going to need
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不仅需要
14:09
to focus on politics,
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关注政治，
14:11
on geopolitics,
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地缘政治，
14:13
but it's also going to need
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还需要
14:15
to deal with questions
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处理
14:18
of business management, investor behavior,
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商业管理、投资者行为、
14:21
consumer choice
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消费者选择
14:23
and even software design and engineering.
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甚至是软件设计和软件工程的问题。
14:27
Each and every one of us has a vital part to play
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我们中的每个人都至关重要
14:30
in building the kind of world
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参与构建这样的世界
14:33
in which government and technology
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其中政府和技术
14:36
serve the world's people and not the other way around.
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是为世界人民服务而非相反。
14:39
Thank you very much.
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非常感谢。
14:41
(Applause)
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（掌声）
ABOUT THE SPEAKER
Rebecca MacKinnon - Internet freedom activistRebecca MacKinnon looks at issues of free expression, governance and democracy (or lack of) in the digital networks, platforms and services on which we are all more and more dependent.
Why you should listen
Rebecca MacKinnon is the director of the Ranking Digital Rights project at New America, which recently released its inaugural Corporate Accountability Index, ranking 16 Internet and telecommunications companies on their commitments, policies and practices affecting users’ freedom of expression and privacy. (An expanded Index will be released in 2017.) She is the author of Consent of the Networked, a book investigating the future of liberty in the Internet age, and has been engaging in the debate about how to fight global terrorism while keeping a free and open Internet. A former head of CNN's Beijing and Tokyo bureaus, MacKinnon is an expert on Chinese Internet censorship and is one of the founders (with Ethan Zuckerman) of the Global Voices Online blog network.
Rebecca MacKinnon | Speaker | TED.com