The Way We Work
Michael C. Bush: This is what makes employees happy at work
Michael C. Bush: Hal yang membuat karyawan bahagia di tempat kerja
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Ada 3 miliar pekerja di dunia ini, dan hanya 40% dari mereka merasa bahagia di tempat kerja. Michael C. Bush membagikan pendapatnya tentang hal yang membuat pekerja tidak bahagia -- dan cara perusahaan menghitung untung rugi lewat tingkat kepuasan karyawannya.
Michael C. Bush - Equity visionary
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all. Full bio
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all. Full bio
Double-click the English transcript below to play the video.
00:00
We survey CEOs, police officers,
truck drivers, cooks, engineers.
truck drivers, cooks, engineers.
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Kami melakukan survei kepada CEO, polisi,
supir truk, koki, insinyur.
supir truk, koki, insinyur.
00:04
If people are working,
we've surveyed them.
we've surveyed them.
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Ketika mereka bekerja
kami melakukan survei
kami melakukan survei
00:06
And what we know,
in terms of their happiness:
in terms of their happiness:
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Berbicara tentang kebahagian,
kami melihat:
kami melihat:
00:08
workers all want the same things.
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keinginan semua karyawan sama.
00:10
[The Way We Work]
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[Cara Kerja Kami]
00:15
There's three billion
working people in the world.
working people in the world.
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Ada 3 miliar orang yang bekerja
di dunia ini.
di dunia ini.
00:17
And about 40 percent of them would say
they're happy at work.
they're happy at work.
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40% karyawan menyatakan
mereka bahagia saat bekerja.
mereka bahagia saat bekerja.
00:20
That means about 1.8 billion,
or almost two billion people,
or almost two billion people,
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Itu artinya sekitar 1,8 milyar
atau hampir 2 miliar orang,
atau hampir 2 miliar orang,
00:24
are not happy at work.
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tidak bahagia saat bekerja.
00:25
What does that do,
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Apa pengaruh hal ini
00:27
both to those people
and the organizations that they work in?
and the organizations that they work in?
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terhadap karyawan dan perusahaan
tempat mereka bekerja?
tempat mereka bekerja?
00:30
Well, let's talk about money.
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Mari kita bicara tentang uang.
00:31
Organizations that have
a lot of happy employees
a lot of happy employees
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Perusahaan yang mempunyai
banyak karyawan bahagia,
banyak karyawan bahagia,
00:34
have three times the revenue growth,
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meraih 3 kali lipat pendapatan,
00:36
compared to organizations
where that's not true.
where that's not true.
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dibanding perusahaan yang
pekerjanya tidak bahagia.
pekerjanya tidak bahagia.
00:38
They outperform the stock market
by a factor of three.
by a factor of three.
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Kinerja mereka di bursa saham
3 kali lipat lebih baik.
3 kali lipat lebih baik.
00:41
And if you look at employee turnover,
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Jika Anda amati perputaran karyawannya,
00:43
it's half that of organizations
that have a lot of unhappy employees.
that have a lot of unhappy employees.
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50% dari perusahaan itu
mempunyai pegawai tidak bahagia
mempunyai pegawai tidak bahagia
00:48
The miracle thing is,
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Keuntungannya,
00:49
you don't have to spend
more money to make this happen.
more money to make this happen.
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Anda tidak perlu menguras uang
untuk mencapainya.
untuk mencapainya.
00:51
It's not about ping-pong tables
and massages and pet walking.
and massages and pet walking.
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Tidak perlu meja pingpong, pijat,
hewan peliharaan.
hewan peliharaan.
00:54
It's not about the perks.
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Ini bukan soal fasilitas ekstra.
00:56
It's all about how
they're treated by their leaders
they're treated by their leaders
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Tetapi tentang perlakuan atasan
00:58
and by the people that they work with.
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dan rekan kerja terhadap karyawan.
01:00
So I'd like to share a few ideas
that create happy employees.
that create happy employees.
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Saya ingin membagikan ide
yang membuat karyawan bahagia.
yang membuat karyawan bahagia.
01:04
Idea number one:
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Ide pertama:
01:06
in organizations
where employees are happy,
where employees are happy,
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Tempat kerja yang dapat
membuat karyawannya bahagia,
membuat karyawannya bahagia,
01:08
what you find is two things are present:
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memiliki dua hal yang penting,
01:10
trust and respect.
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kepercayaan dan rasa hormat.
01:12
Leaders often say,
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Pemimpin sering berkata,
01:13
"We trust our employees.
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"Kami percaya karyawan kami.
01:15
We empower our employees."
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Kami memberdayakan mereka."
01:16
And then when an employee
needs a laptop --
needs a laptop --
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Tapi ketika karyawan membutuhkan laptop --
01:18
and this is a true example --
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dan ini contoh nyata --
01:20
15 people have to approve that laptop.
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permohonan mereka
harus disetujui oleh 15 orang.
harus disetujui oleh 15 orang.
01:22
So for the employee,
all the words are right,
all the words are right,
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Karyawan telah dipercaya oleh perusahaan,
01:25
but 15 levels of approval
for a $1,500 laptop?
for a $1,500 laptop?
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tetapi harus mendapat persetujuan
15 orang untuk laptop seharga 1.500 USD?
15 orang untuk laptop seharga 1.500 USD?
01:28
You've actually spent more money
than the laptop, on the approval.
than the laptop, on the approval.
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Perusahaan akan membuang lebih
banyak uang untuk proses persetujuan.
banyak uang untuk proses persetujuan.
01:32
And the employee feels
maybe they're really not trusted.
maybe they're really not trusted.
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Karyawan akan merasa
mereka tidak dipercaya,
mereka tidak dipercaya,
01:35
So what can an organization do
to have a high level of trust?
to have a high level of trust?
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Apa yang harus dilakukan
perusahaan untuk mendapat kepercayaan?
perusahaan untuk mendapat kepercayaan?
01:40
The first organization
that comes to mind is Four Seasons.
that comes to mind is Four Seasons.
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Perusahaan yang muncul
dalam benak saya adalah FourSeasons.
dalam benak saya adalah FourSeasons.
01:43
They have magnificent properties
all around the world.
all around the world.
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Mereka memiliki properti
menakjubkan di dunia.
menakjubkan di dunia.
01:46
And their employees are told,
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Perusahaan memberi arahan,
01:47
"Do whatever you think is right
when servicing the customer."
when servicing the customer."
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"Lakukan yang terbaik menurutmu,
saat melayani pelanggan."
saat melayani pelanggan."
01:50
To hand that trust to your employees
to do whatever they think is right
to do whatever they think is right
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Kepercayaan terhadap karyawan
untuk melakukan yang terbaik,
untuk melakukan yang terbaik,
01:55
makes the employees feel great.
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membuat mereka merasa dihargai.
01:56
And this is why they're known
for delivering some of the best service
for delivering some of the best service
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Four Seasons dikenal sebagai
perusahaan yang memberikan
perusahaan yang memberikan
02:00
in the world.
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layanan terbaik di dunia
02:01
Idea number two: fairness.
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Ide kedua: keadilan.
02:03
The thing that erodes trust
in an organization
in an organization
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Hal yang melunturkan
kepercayaan di perusahaan
kepercayaan di perusahaan
02:07
faster than anything else
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lebih cepat dari apapun,
02:08
is when employees feel
that they're being treated unfairly.
that they're being treated unfairly.
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adalah saat karyawan merasa
diperlakukan tidak adil.
diperlakukan tidak adil.
02:11
Employees want to be treated the same,
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Pegawai ingin diperlakukan adil,
02:13
regardless of their rank
or their tenure or their age
or their tenure or their age
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tanpa membandingkan posisi,
umur, pengalaman,
umur, pengalaman,
02:16
or their experience or their job category,
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atau tipe pekerjaan mereka,
02:18
compared to anyone else.
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dengan pegawai lain.
02:20
When I think about great organizations
who get fairness right,
who get fairness right,
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Saat saya berpikir tentang perusahaan
yang menerapkan keadilan,
yang menerapkan keadilan,
02:23
the first organization
that comes to mind is Salesforce.
that comes to mind is Salesforce.
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perusahaan yang terlintas pertama
adalah Salesforce.
adalah Salesforce.
02:26
They found that men and women
working in the same job
working in the same job
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Ketika menemukan pria dan wanita
melakukan pekerjaan sama,
melakukan pekerjaan sama,
02:28
with the same level of proficiency
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dengan tingkat keahlian yang sama,
02:30
were making different amounts of money.
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mendapatkan penghasilan berbeda.
02:32
So immediately, they
calculated the difference,
calculated the difference,
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Perusahaan segera menghitung selisihnya,
02:34
and they invested three million dollars
to try and balance things out.
to try and balance things out.
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dan menginvestasikan 3 juta USD
untuk menyetarakan penghasilan karyawan.
untuk menyetarakan penghasilan karyawan.
02:39
Idea number three is listening.
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Ide ketiga: mendengarkan.
02:41
So, to be a listener who connects
with all types of people,
with all types of people,
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Untuk menjadi pendengar yang bisa membaur
dengan berbagai karakter orang,
dengan berbagai karakter orang,
02:45
we have to unlearn a few things.
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kita perlu mengabaikan beberapa hal.
02:47
We've all been taught about
active listening and eye contact --
active listening and eye contact --
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Kita pernah belajar tentang mendengarkan
dan melakukan kontak mata --
dan melakukan kontak mata --
02:51
an intense stare
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dengan tatapan yang intens
02:53
and a compassionate look.
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dan belas kasihan.
02:54
That's not listening.
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Itu bukan mendengarkan.
02:56
Repeating what the person says --
that's not listening.
that's not listening.
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Mengulangi perkataan orang--
ini namanya bukan mendengarkan.
ini namanya bukan mendengarkan.
02:59
Being humble
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Bersikap tulus
03:00
and always hunting and searching
for the best idea possible --
for the best idea possible --
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dan selalu mencari ide terbaik--
03:03
that's what listening is.
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ini namanya mendengarkan.
03:05
And employees can feel
whether you're doing that or not.
whether you're doing that or not.
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Karyawan dapat melihat
tindakan yang Anda lakukan.
tindakan yang Anda lakukan.
03:07
They want to know, when they talk to you
and share an idea,
and share an idea,
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Mereka ingin tahu, saat bicara
dan berbagi ide dengan Anda,
dan berbagi ide dengan Anda,
03:11
did you consider it
when you made a decision?
when you made a decision?
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apakah keputusan dibuat
atas pertimbangan?
atas pertimbangan?
03:13
The one thing that everybody appreciates
and wants when they're speaking
and wants when they're speaking
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Satu hal yang dihargai dan diinginkan
ketika seseorang berbicara
ketika seseorang berbicara
03:17
is to know that what they say
matters so much
matters so much
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adalah menyadari pentingnya
pembicaraan mereka
pembicaraan mereka
03:21
you might actually change your mind.
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yang mampu mengubah
pikiran Anda.
pikiran Anda.
03:23
Otherwise, what's the point
of the conversation?
of the conversation?
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Kalau tidak, apa gunanya
pembicaraan tersebut?
pembicaraan tersebut?
03:27
We all know the things we need to change,
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Kita tahu apa yang perlu kita ubah,
03:29
the things that we need to do differently.
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yang perlu dilakukan dengan cara berbeda.
03:32
The way you behave,
the way you treat others,
the way you treat others,
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Cara Anda bersikap,
memperlakukan orang lain,
memperlakukan orang lain,
03:34
the way you respond, the way you support,
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merespons, mendukung,
03:37
defines the work experience
for everyone around you.
for everyone around you.
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berpengaruh pada suasana kerja
orang-orang sekitar Anda.
orang-orang sekitar Anda.
03:40
Changing to be a better person --
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Berubah menjadi orang yang lebih baik --
03:42
the world is littered with those failures.
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dunia ini dipenuhi oleh kegagalan tersebut
03:44
But changing because
there's something you believe in,
there's something you believe in,
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Tapi berubah karena ada sesuatu
yang Anda yakini,
yang Anda yakini,
03:47
some purpose that you have,
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ada tujuan yang Anda ingin capai,
03:49
where you're willing to risk
almost everything
almost everything
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ketika Anda berani menanggung
semua risiko,
semua risiko,
03:52
because it's so important to you --
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karena hal ini penting bagi Anda --
03:54
that's the reason to change.
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itu alasan tepat untuk berubah.
03:55
If it's not, you should probably
find a different place to work.
find a different place to work.
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Jika tidak, Anda sebaiknya
mencari tempat baru.
mencari tempat baru.
ABOUT THE SPEAKER
Michael C. Bush - Equity visionaryMichael C. Bush is helping to build a better world by helping organizations become great places to work for all.
Why you should listen
Michael C. Bush is CEO of Great Place to Work, the global research and analytics firm that produces the annual FORTUNE 100 Best Companies to Work For list, the 100 Best Workplaces for Women list, the Best Workplaces for Diversity list and dozens of other distinguished workplace rankings around the world.
Since 2015, Bush has expanded Great Place to Work's global mission to build a better world by helping organizations create great places to work not just for some but for all. Under his leadership, the firm has developed a higher standard of excellence that accounts for fair and equitable treatment of employees across demographic groups, as well as executive leader effectiveness, innovation and financial sustainability.
His book A Great Place to Work For All outlines the compelling business and social benefits that come from these efforts.
Michael C. Bush | Speaker | TED.com