The Way We Work
Michael C. Bush: This is what makes employees happy at work
Michael C. Bush: Velaquí o que fai aos empregados felices no traballo
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Hai tres mil millóns de persoas que traballan neste planeta, e só o 40 por cento delas din que están contentas no traballo. Michael C. Bush comparte o seu punto de vista sobre o que fai aos traballadores infelices, e como as empresas poden mellorar os seus balances fomentando a satisfacción.
Michael C. Bush - Equity visionary
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all. Full bio
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all. Full bio
Double-click the English transcript below to play the video.
00:00
We survey CEOs, police officers,
truck drivers, cooks, engineers.
truck drivers, cooks, engineers.
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Consultamos directivos, policías,
camioneiros, cociñeiros, enxeñeiros.
camioneiros, cociñeiros, enxeñeiros.
Entrevistamos a calquera
que estivera traballando.
que estivera traballando.
00:04
If people are working,
we've surveyed them.
we've surveyed them.
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00:06
And what we know,
in terms of their happiness:
in terms of their happiness:
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E o que sabemos,
en canto á súa felicidade:
en canto á súa felicidade:
00:08
workers all want the same things.
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é que todos os traballadores
queren o mesmo.
queren o mesmo.
00:10
[The Way We Work]
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[Como traballamos]
00:15
There's three billion
working people in the world.
working people in the world.
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Hai tres mil millóns
de traballadores no mundo.
de traballadores no mundo.
00:17
And about 40 percent of them would say
they're happy at work.
they're happy at work.
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E preto do 40 % deles dirían
que son felices no traballo.
que son felices no traballo.
00:20
That means about 1.8 billion,
or almost two billion people,
or almost two billion people,
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Isto significa que uns 1.800 millóns,
ou case dous mil millóns de persoas,
ou case dous mil millóns de persoas,
00:24
are not happy at work.
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non están felices no traballo.
00:25
What does that do,
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Que supón iso,
00:27
both to those people
and the organizations that they work in?
and the organizations that they work in?
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tanto para esas persoas como
para as organizacións en que traballan?
para as organizacións en que traballan?
00:30
Well, let's talk about money.
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Falemos de cartos.
00:31
Organizations that have
a lot of happy employees
a lot of happy employees
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As organizacións que teñen
unha morea de empregados felices
unha morea de empregados felices
00:34
have three times the revenue growth,
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triplican o crecemento dos ingresos,
00:36
compared to organizations
where that's not true.
where that's not true.
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en comparación con organizacións
onde iso non ocorre.
onde iso non ocorre.
00:38
They outperform the stock market
by a factor of three.
by a factor of three.
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E multiplican por tres
a evolución da bolsa.
a evolución da bolsa.
00:41
And if you look at employee turnover,
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E se miran a rotación de traballadores,
00:43
it's half that of organizations
that have a lot of unhappy employees.
that have a lot of unhappy employees.
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é a metade da das organizacións
que teñen moitos empregados infelices.
que teñen moitos empregados infelices.
00:48
The miracle thing is,
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O milagreiro é,
00:49
you don't have to spend
more money to make this happen.
more money to make this happen.
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que non hai que gastar
máis cartos para facer isto.
máis cartos para facer isto.
00:51
It's not about ping-pong tables
and massages and pet walking.
and massages and pet walking.
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Non se trata de mesas de ping-pong,
masaxes e paseos para mascotas.
masaxes e paseos para mascotas.
00:54
It's not about the perks.
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Non se trata dos beneficios.
00:56
It's all about how
they're treated by their leaders
they're treated by their leaders
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Trátase de como os tratan os seus líderes
00:58
and by the people that they work with.
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e a xente con que traballan.
01:00
So I'd like to share a few ideas
that create happy employees.
that create happy employees.
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Así que quería compartir algunhas ideas
que crean empregados felices.
que crean empregados felices.
01:04
Idea number one:
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Idea número un:
01:06
in organizations
where employees are happy,
where employees are happy,
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Nas organizacións que teñen
empregados felices,
empregados felices,
01:08
what you find is two things are present:
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atopanse dúas cousas:
01:10
trust and respect.
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confianza e respecto.
01:12
Leaders often say,
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Os líderes adoitan dicir:
01:13
"We trust our employees.
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"Confiamos nos nosos empregados.
01:15
We empower our employees."
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Apoderamos os nosos empregados. "
01:16
And then when an employee
needs a laptop --
needs a laptop --
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E cando un empregado precisa un portátil,
01:18
and this is a true example --
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--é un exemplo real--
15 persoas teñen que aprobalo.
01:20
15 people have to approve that laptop.
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01:22
So for the employee,
all the words are right,
all the words are right,
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Así que para o empregado,
as palabras están ben,
as palabras están ben,
01:25
but 15 levels of approval
for a $1,500 laptop?
for a $1,500 laptop?
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pero, 15 niveis de aprobación
para un portátil de 1.500 dólares?
para un portátil de 1.500 dólares?
01:28
You've actually spent more money
than the laptop, on the approval.
than the laptop, on the approval.
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En realidade gastáronse máis cartos
na aprobación ca no portátil.
na aprobación ca no portátil.
01:32
And the employee feels
maybe they're really not trusted.
maybe they're really not trusted.
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E o empregado sente
que quizais non se fían de verdade.
que quizais non se fían de verdade.
01:35
So what can an organization do
to have a high level of trust?
to have a high level of trust?
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Entón, que pode facer unha organización
para ter un alto nivel de confianza?
para ter un alto nivel de confianza?
01:40
The first organization
that comes to mind is Four Seasons.
that comes to mind is Four Seasons.
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A primeira organización
que me vén á mente é Four Seasons.
que me vén á mente é Four Seasons.
01:43
They have magnificent properties
all around the world.
all around the world.
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Posúen magníficas propiedades
arredor do mundo.
arredor do mundo.
01:46
And their employees are told,
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E dixéronlles aos seus empregados:
01:47
"Do whatever you think is right
when servicing the customer."
when servicing the customer."
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"Fai o que creas correcto
cando atendas ao cliente. "
cando atendas ao cliente. "
01:50
To hand that trust to your employees
to do whatever they think is right
to do whatever they think is right
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Darlles esa confianza aos seus empregados
para que fagan o que eles crean correcto
para que fagan o que eles crean correcto
01:55
makes the employees feel great.
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fai que se sintan de marabilla.
01:56
And this is why they're known
for delivering some of the best service
for delivering some of the best service
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E por iso son coñecidos
por ofrecer algúns dos mellores servizos
por ofrecer algúns dos mellores servizos
no mundo.
02:00
in the world.
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02:01
Idea number two: fairness.
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Idea número dous: equidade.
02:03
The thing that erodes trust
in an organization
in an organization
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O que erosiona a confianza
nunha organización
nunha organización
02:07
faster than anything else
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máis rápido que calquera outra cousa
02:08
is when employees feel
that they're being treated unfairly.
that they're being treated unfairly.
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é que os empregados sintan
que son tratados inxustamente.
que son tratados inxustamente.
02:11
Employees want to be treated the same,
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Eles queren recibir o mesmo trato,
02:13
regardless of their rank
or their tenure or their age
or their tenure or their age
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independentemente do seu rango,
contrato, idade,
contrato, idade,
02:16
or their experience or their job category,
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experiencia ou categoría profesional,
02:18
compared to anyone else.
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en comparación cos demáis.
02:20
When I think about great organizations
who get fairness right,
who get fairness right,
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Cando penso en grandes organizacións
que teñen equidade,
que teñen equidade,
02:23
the first organization
that comes to mind is Salesforce.
that comes to mind is Salesforce.
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a primeira que me vén á mente é Salesforce
02:26
They found that men and women
working in the same job
working in the same job
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Eles descubriron que homes e mulleres
que facían o mesmo traballo
que facían o mesmo traballo
02:28
with the same level of proficiency
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co mesmo nivel de competencia
02:30
were making different amounts of money.
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gañaban salarios diferentes.
Así que de inmediato,
calcularon a diferenza,
calcularon a diferenza,
02:32
So immediately, they
calculated the difference,
calculated the difference,
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02:34
and they invested three million dollars
to try and balance things out.
to try and balance things out.
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e investiron tres millóns de dólares
para tentar equilibrar as cousas.
para tentar equilibrar as cousas.
02:39
Idea number three is listening.
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A idea número tres é escoitar.
02:41
So, to be a listener who connects
with all types of people,
with all types of people,
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Para ser un oínte que se conecta
con todo tipo de persoas,
con todo tipo de persoas,
02:45
we have to unlearn a few things.
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temos que desaprender algunhas cousas.
02:47
We've all been taught about
active listening and eye contact --
active listening and eye contact --
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A todos nos ensinaron
a escoita activa e o contacto visual,
a escoita activa e o contacto visual,
02:51
an intense stare
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unha mirada intensa
02:53
and a compassionate look.
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e unha mirada compasiva.
02:54
That's not listening.
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Iso non é escoitar.
02:56
Repeating what the person says --
that's not listening.
that's not listening.
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Repetir o que di a persoa non é escoitar.
02:59
Being humble
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Ser humilde,
03:00
and always hunting and searching
for the best idea possible --
for the best idea possible --
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sempre rastrexando e buscando
a mellor idea posible,
a mellor idea posible,
03:03
that's what listening is.
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iso é escoitar.
03:05
And employees can feel
whether you're doing that or not.
whether you're doing that or not.
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E os empregados poden sentir
se o estás a facer ou non.
se o estás a facer ou non.
03:07
They want to know, when they talk to you
and share an idea,
and share an idea,
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Cando falan contigo
e comparten unha idea, queren saber
e comparten unha idea, queren saber
03:11
did you consider it
when you made a decision?
when you made a decision?
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se se tivo en consideración
ao tomar a decisión?
ao tomar a decisión?
03:13
The one thing that everybody appreciates
and wants when they're speaking
and wants when they're speaking
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O único que todo o mundo aprecia
e quere cando está falando
e quere cando está falando
03:17
is to know that what they say
matters so much
matters so much
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é saber que o que di importa tanto
03:21
you might actually change your mind.
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que pode provocar o teu cambio de opinión.
03:23
Otherwise, what's the point
of the conversation?
of the conversation?
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Se non, cal é o sentido da conversa?
03:27
We all know the things we need to change,
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Todos sabemos o que precisamos cambiar,
o que precisamos facer doutro xeito.
03:29
the things that we need to do differently.
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03:32
The way you behave,
the way you treat others,
the way you treat others,
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Como te comportas, como tratas a outros,
03:34
the way you respond, the way you support,
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como respondes, como apoias,
03:37
defines the work experience
for everyone around you.
for everyone around you.
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definen a experiencia laboral
para todos os que te rodean.
para todos os que te rodean.
03:40
Changing to be a better person --
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Cambiar para ser unha mellor persoa,
03:42
the world is littered with those failures.
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--o mundo está cheo deses fallos.
03:44
But changing because
there's something you believe in,
there's something you believe in,
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Pero cambiar porque cres en algo,
03:47
some purpose that you have,
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porque tes algún propósito,
03:49
where you're willing to risk
almost everything
almost everything
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polo que estás disposto
a arriscar case todo
a arriscar case todo
03:52
because it's so important to you --
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porque é moi importante para ti,
03:54
that's the reason to change.
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esa é a razón para cambiar.
03:55
If it's not, you should probably
find a different place to work.
find a different place to work.
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Se non, quizais deberías
traballar nun lugar diferente.
traballar nun lugar diferente.
ABOUT THE SPEAKER
Michael C. Bush - Equity visionaryMichael C. Bush is helping to build a better world by helping organizations become great places to work for all.
Why you should listen
Michael C. Bush is CEO of Great Place to Work, the global research and analytics firm that produces the annual FORTUNE 100 Best Companies to Work For list, the 100 Best Workplaces for Women list, the Best Workplaces for Diversity list and dozens of other distinguished workplace rankings around the world.
Since 2015, Bush has expanded Great Place to Work's global mission to build a better world by helping organizations create great places to work not just for some but for all. Under his leadership, the firm has developed a higher standard of excellence that accounts for fair and equitable treatment of employees across demographic groups, as well as executive leader effectiveness, innovation and financial sustainability.
His book A Great Place to Work For All outlines the compelling business and social benefits that come from these efforts.
Michael C. Bush | Speaker | TED.com