TED Residency
Muhammed Idris: What refugees need to start new lives
Muhamed Idris (Muhammed Idris): Šta je izbeglicama potrebno da započnu novi život
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Prema podacima Visokog komesarijata Ujedinjenih nacija za izbeglice, svakog minuta, 20 novih ljudi promeni mesto prebivališta usled klimatskih promena, ekonomskih kriza ili političke nestabilnosti. Kako možemo da im pomognemo da prevaziđu prepreke za otpočinjanje novog života? Član programa TED Residency, Muhamed Idris, vodi tim tehnologa, istraživača i izbeglica u razvoju sistema Atar, prvog virtualnog zastupnika ikada napravljenog uz pomoć veštačke inteligencije, koji služi kao vodič raseljenim ljudima, pomažući im da povrate svoja prava i dostojanstvo. „Pristup pravim sredstvima i informacijama može predstavljati tanku liniju između života i smrti”, kaže Idriz.
Muhammed Idris - Entrepreneur, investor
Muhammed Idris wants to improve social services delivery through collective and artificial intelligence. Full bio
Muhammed Idris wants to improve social services delivery through collective and artificial intelligence. Full bio
Double-click the English transcript below to play the video.
00:13
About two years ago,
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Pre otprilike dve godine,
00:14
I got a phone call that changed my life.
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primio sam telefonski poziv
koji mi je promenio život.
koji mi je promenio život.
00:17
"Hey, this is your cousin Hassen."
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„Hej, ovde tvoj rođak Hasan.”
00:21
I froze.
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Smrzao sam se.
00:23
You see, I have well over
30 first cousins,
30 first cousins,
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Vidite, ja imam preko 30 bliskih rođaka,
00:26
but I didn't know anybody named Hassen.
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ali nisam znao nijednog po imenu Hasan.
00:29
It turned out that Hassen
was actually my mom's cousin
was actually my mom's cousin
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Ispostavilo se da je Hasan
rođak moje majke
rođak moje majke
koji je upravo stigao
u Montreal kao izbeglica.
u Montreal kao izbeglica.
00:32
and had just arrived
in Montreal as a refugee.
in Montreal as a refugee.
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00:35
And over the next few months,
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Tokom narednih nekoliko meseci,
00:36
I would have three more relatives
coming to Canada to apply for asylum
coming to Canada to apply for asylum
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došlo je još tri rođaka
u Kanadu, tražeći azil,
u Kanadu, tražeći azil,
00:40
with little more than
the clothes on their back.
the clothes on their back.
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sa tek nešto više
od onoga što su imali na sebi.
od onoga što su imali na sebi.
00:43
And in the two years
since that phone call,
since that phone call,
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Tokom dve godine od tog poziva,
moj život se potpuno promenio.
00:45
my life has completely changed.
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Napustio sam akademski svet
00:48
I left academia
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00:49
and now lead a diverse team
of technologists, researchers and refugees
of technologists, researchers and refugees
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i sada vodim šaroliki tim
tehnologa, istraživača i izbeglica,
tehnologa, istraživača i izbeglica,
00:53
that is developing customized
self-help resources for newcomers.
self-help resources for newcomers.
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koji razvijaju prilagođena sredstva
samopomoći za pridošlice.
samopomoći za pridošlice.
00:58
We want to help them overcome
language, cultural and other barriers
language, cultural and other barriers
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Mi želimo da im pomognemo da prevaziđu
jezičke, kulturološke i druge prepreke
jezičke, kulturološke i druge prepreke
01:02
that make them feel like they've lost
control over their own lives.
control over their own lives.
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zbog kojih se osećaju kao da su izgubili
kontrolu nad svojim životom.
kontrolu nad svojim životom.
01:06
And we feel that AI can help restore
the rights and the dignity
the rights and the dignity
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Mi smatramo da veštačka inteligencija
može pomoći da povrate
svoja prava i dostojanstvo
svoja prava i dostojanstvo
01:09
that many people lose when seeking help.
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koje mnogi ljudi izgube kada traže pomoć.
01:12
My family's refugee experience
is not unique.
is not unique.
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Izbegličko iskustvo moje porodice
nije jedinstveno.
nije jedinstveno.
Prema Visokom komesarijatu
UN za izbeglice,
UN za izbeglice,
01:16
According to the UNHCR,
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01:18
every minute, 20 people
are newly displaced
are newly displaced
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svake minute 20 ljudi
promeni mesto prebivališta,
promeni mesto prebivališta,
01:21
by climate change, economic crisis
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usled klimatskih promena, ekonomskih kriza
01:23
and social and political instability.
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i socijalne i političke nestabilnosti.
01:26
And it was while volunteering
at a local YMCA shelter
at a local YMCA shelter
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Volontirajući u lokalnom prihvatilištu
organizacije YMCA
organizacije YMCA
u koje su poslati
moj rođak Hasan i ostali rođaci,
moj rođak Hasan i ostali rođaci,
01:29
that my cousin Hassen
and other relatives were sent to
and other relatives were sent to
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01:32
that we saw and learned to appreciate
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videli smo i naučili da cenimo
01:34
how much effort and coordination
resettlement requires.
resettlement requires.
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koliko napora i koordinacije
je potrebno za preseljenje.
je potrebno za preseljenje.
01:39
When you first arrive,
you need to find a lawyer
you need to find a lawyer
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Kada dođete, morate da nađete advokata,
01:42
and fill out legal documents
within two weeks.
within two weeks.
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i da popunite pravna dokumenta
u roku od dve nedelje.
u roku od dve nedelje.
01:45
You also need to schedule a medical exam
with a pre-authorized physician,
with a pre-authorized physician,
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Takođe treba da zakažete
medicinski pregled kod ovlašćenog lekara,
medicinski pregled kod ovlašćenog lekara,
01:49
just so that you can apply
for a work permit.
for a work permit.
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samo da biste se prijavili
za radnu dozvolu.
za radnu dozvolu.
01:51
And you need to start looking
for a place to live
for a place to live
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Morate i da počnete
da tražite mesto gde ćete živeti
da tražite mesto gde ćete živeti
01:54
before you receive
any sort of social assistance.
any sort of social assistance.
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pre nego što primite
bilo kakvu socijalnu pomoć.
bilo kakvu socijalnu pomoć.
01:58
With thousands fleeing the United States
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Sa hiljade onih koji hrle
iz Sjedinjenih Država
iz Sjedinjenih Država
02:00
to seek asylum in Canada
over the past few years,
over the past few years,
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kako bi potražili azil u Kanadi,
tokom proteklih nekoliko godina,
tokom proteklih nekoliko godina,
02:03
we quickly saw what it looks like
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brzo smo videli kako to izgleda
02:04
when there are more people who need help
than there are resources to help them.
than there are resources to help them.
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kada postoji više ljudi kojima treba pomoć
nego sredstava da im se pomogne.
nego sredstava da im se pomogne.
02:09
Social services doesn't scale quickly,
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Socijalne službe ne rade brzo,
02:11
and even if communities do their best
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i čak i ako zajednice čine sve
02:14
to help more people
with limited resources,
with limited resources,
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da pomognu što većem broju ljudi,
sa ograničenim sredstvima,
sa ograničenim sredstvima,
02:17
newcomers end up spending
more time waiting in limbo,
more time waiting in limbo,
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pridošlice na kraju provedu
toliko vremena vrteći se u krug,
toliko vremena vrteći se u krug,
02:19
not knowing where to turn.
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ne znajući kuda da se okrenu.
02:22
In Montreal, for example,
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U Montrealu, na primer,
02:23
despite millions of dollars being spent
to support resettlement efforts,
to support resettlement efforts,
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uprkos milionima dolara koje se troše
kao pomoć naporima za preseljenje,
kao pomoć naporima za preseljenje,
02:27
nearly 50 percent of newcomers
still don't know
still don't know
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gotovo 50 procenata pridošlica
i dalje ne zna da postoje besplatni izvori
02:30
that there are free resources that exist
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02:32
to help them with everything
from filling out paperwork
from filling out paperwork
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koji im mogu pomoći oko svega,
od popunjavanja papirologije
od popunjavanja papirologije
02:35
to finding a job.
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do pronalaženja posla.
02:37
The challenge is not
that this information doesn't exist.
that this information doesn't exist.
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Nije izazov da ta informacija ne postoji.
02:41
On the contrary, those in need are often
bombarded with so much information
bombarded with so much information
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Naprotiv, oni kojima je pomoć potrebna
su često toliko bombardovani informacijama
su često toliko bombardovani informacijama
02:45
that it's difficult
to make sense of it all.
to make sense of it all.
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da je jako teško shvatiti sve to.
02:48
"Don't give me more information,
just tell me what to do,"
just tell me what to do,"
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„Nemoj mi davati još informacija,
samo mi reci šta da radim.”
samo mi reci šta da radim.”
02:52
was a sentiment we heard
over and over again.
over and over again.
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bila je izjava koju smo slušali
iznova i iznova.
iznova i iznova.
02:55
And it reflects how insanely difficult
it could be to get your bearings
it could be to get your bearings
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A ona se odnosi na to
koliko može biti teško snaći se
koliko može biti teško snaći se
02:59
when you first arrive in a new country.
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kada prvi put dođete u novu zemlju.
03:02
Hell, I struggled with the same issues
when I got to Montreal,
when I got to Montreal,
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Pa i sam sâm se borio sa istim problemima
kada sam stigao u Montreal,
kada sam stigao u Montreal,
03:06
and I have a PhD.
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a imam doktorat.
03:08
(Laughter)
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(Smeh)
03:10
As another member of our team,
himself also a refugee, put it:
himself also a refugee, put it:
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Kako je to sročio naš član tima,
takođe izbeglica:
takođe izbeglica:
03:14
"In Canada, a SIM card
is more important than food,
is more important than food,
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„U Kanadi, SIM kartica
je značajnija od hrane,
je značajnija od hrane,
03:17
because we will not die from hunger."
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zato što nećemo umreti od gladi.”
03:20
But getting access to the right
resources and information
resources and information
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Ali dobiti pristup
pravim sredstvima i informacijama
pravim sredstvima i informacijama
03:23
can be the difference
between life and death.
between life and death.
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može predstavljati tanku liniju
između života i smrti.
između života i smrti.
03:27
Let me say that again:
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Ponoviću:
03:28
getting access to the right
resources and information
resources and information
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imati pristup pravim sredstvima
i informacijama
i informacijama
03:32
can be the difference
between life and death.
between life and death.
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može predstavljati tanku liniju
između života i smrti.
između života i smrti.
03:37
In order to address these issues,
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Kako bismo rešili ove probleme,
03:38
we built Atar,
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napravili smo Atar,
03:40
the first-ever AI-powered virtual advocate
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prvog ikada napravljenog
virtualnog zastupnika,
virtualnog zastupnika,
03:43
that guides you step-by-step
through your first week
through your first week
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koji vas vodi korak po korak
kroz vašu prvu nedelju
kroz vašu prvu nedelju
od momenta dolaska u novi grad.
03:46
of arriving in a new city.
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03:47
Just tell Atar what you need help with.
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Samo recite Ataru kakva vam pomoć treba.
03:50
Atar will then ask you
some basic questions
some basic questions
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Atar će vam zatim postaviti
neka osnovna pitanja
neka osnovna pitanja
03:52
to understand your unique circumstances
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kako bi shvatio vaše lične okolnosti,
03:54
and determine your eligibility
for resources.
for resources.
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i odlučio da li imate osnov za sredstva.
03:57
For example: Do you have
a place to stay tonight?
a place to stay tonight?
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Na primer: da li imate prenoćište večeras?
04:01
If not, would you prefer
an all-women's shelter?
an all-women's shelter?
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Ako ne, da li biste više voleli
žensko prihvatilište?
žensko prihvatilište?
04:05
Do you have children?
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Da li imate dece?
04:07
Atar will then generate
a custom, step-by-step to-do list
a custom, step-by-step to-do list
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Atar će vam tada dati
jednostavnu listu „korak po korak”
jednostavnu listu „korak po korak”
04:10
that tells you everything
that you need to know,
that you need to know,
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koja vam govori sve što treba da znate,
od toga gde da idete,
kako da dođete do tamo,
kako da dođete do tamo,
04:12
from where to go, how to get there,
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04:15
what to bring with you
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šta da ponesete sa sobom
04:16
and what to expect.
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i šta da očekujete.
04:18
You can ask a question at any time,
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Možete postaviti pitanje
u bilo kom momentu,
u bilo kom momentu,
04:21
and if Atar doesn't have an answer,
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a ako Atar nema odgovor,
04:23
you'll be connected
with a real person who does.
with a real person who does.
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bićete povezani
sa stvarnom osobom koja zna.
sa stvarnom osobom koja zna.
04:26
But what's most exciting
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Ono što je najuzbudljivije
04:29
is that we help humanitarian
and service organizations
and service organizations
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je da mi pomažemo humanitarnim
i organizacijama za pružanje usluga
i organizacijama za pružanje usluga
04:32
collect the data and the analytics
that's necessary to understand
that's necessary to understand
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da prikupe podatke i analitiku
koja je potrebna da bi se razumele
koja je potrebna da bi se razumele
04:36
the changing needs of newcomers
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promenljive potrebe pridošlica
04:37
in real time.
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u stvarnom vremenu.
04:39
That's a game changer.
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To je ono što bitno menja situaciju.
04:42
We've already partnered with the UNHCR
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Već smo se udružili
sa Visokim komesarijatom
sa Visokim komesarijatom
04:44
to provide this technology in Canada,
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u pružanju ove tehnologije u Kanadi,
04:46
and in our work have conducted
campaigns in Arabic, English,
campaigns in Arabic, English,
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i tokom našeg rada smo sprovodili kampanje
na arapskom, engleskom,
na arapskom, engleskom,
04:50
French, Creole and Spanish.
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francuskom, kreolskom i španskom.
04:54
When we talk about the issue of refugees,
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Kada pričamo o problemima izbeglica,
04:57
we often focus on the official statistic
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često se fokusiramo na zvaničnu statistiku
04:59
of 65.8 million forcibly
displaced worldwide.
displaced worldwide.
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od 65,8 miliona prinudno
raseljenih širom sveta.
raseljenih širom sveta.
05:03
But the reality is much greater than that.
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Ali u stvarnosti je to mnogo više.
05:07
By 2050, there will be
an additional 140 million people
an additional 140 million people
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Do kraja 2050. godine,
biće još dodatnih 140 miliona ljudi
biće još dodatnih 140 miliona ljudi
05:12
who are at risk of being displaced
due to environmental degradation.
due to environmental degradation.
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koji su pod rizikom od raseljavanja
usled uništavanja životne sredine.
usled uništavanja životne sredine.
05:16
And today -- that is today --
there are nearly one billion people
there are nearly one billion people
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Danas, u ovom momentu,
skoro jedna milijarda ljudi
skoro jedna milijarda ljudi
05:21
who already live in illegal
settlements and slums.
settlements and slums.
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živi u ilegalnim naseljima i predgrađima.
05:25
Resettlement and integration
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Raseljavanje i integracija
05:27
is one of the greatest
challenges of our time.
challenges of our time.
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su jedan od najvećih izazova današnjice.
05:30
and our hope is that Atar can provide
every single newcomer an advocate.
every single newcomer an advocate.
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Nadamo se da Atar može pružiti zastupnika
svakom novom pridošlici.
svakom novom pridošlici.
05:36
Our hope is that Atar
can amplify existing efforts
can amplify existing efforts
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Nadamo se da Atar
može pojačati postojeće napore
može pojačati postojeće napore
05:40
and alleviate pressure
on a social safety net
on a social safety net
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i rasteretiti pritisak
sa mreže socijalne zaštite
sa mreže socijalne zaštite
05:43
that's already stretched
beyond imagination.
beyond imagination.
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koja je već rastegnuta
preko svojih granica.
preko svojih granica.
05:47
But what's most important to us
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Ali ono što nam je najznačajnije
05:49
is that our work helps restore
the rights and the dignity
the rights and the dignity
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je da naš rad pomaže
povratku prava i dostojanstva
povratku prava i dostojanstva
05:54
that refugees lose throughout
resettlement and integration
resettlement and integration
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koje izbeglice gube
tokom raseljavanja i integracije,
tokom raseljavanja i integracije,
05:57
by giving them the resources that
they need in order to help themselves.
they need in order to help themselves.
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pružajući im sredstva koja su im potrebna
da bi pomogli sami sebi.
da bi pomogli sami sebi.
06:02
Thank you.
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Hvala vam.
06:03
(Applause)
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(Aplauz)
ABOUT THE SPEAKER
Muhammed Idris - Entrepreneur, investorMuhammed Idris wants to improve social services delivery through collective and artificial intelligence.
Why you should listen
Dr. Muhammed Y. Idris, PhD is a Fellow at Capria, a leading global impact investment firm, and the cofounder and lead developer of Edel Technologies, an organization that build AI-powered tools and products for frontline humanitarian organizations and service providers, including the United Nations Refugee Agency (UNHCR).
Inspired by own personal experiences with refugee resettlement, Idris left academia to build the world's first virtual advocate bot, Atar, that empowers refugees and other newcomers with information about what to do, where to go and what to expect using customized step-by-step guides.
Trained as a computational social scientist, Idris started his career in finance at BlackRock and went on to complete a PhD with a focus on research and development of open-source tools for leveraging socially-generating "big data" and make it easy to digest this complex technical information into actionable insights.
Idris's work has been presented at numerous academic, policy and industry conferences, and he has held teaching and research positions at the University of Washington, The Pennsylvania State University, Concordia University in Montreal as well as Harvard University, where he held a predoctoral fellowship at the Belfer Center for Science and International Affair while completing his dissertation.
As a self-taught programmer, Idris enjoys teaching statistics and programming in his spare time. While his current focus in on helping streamline and scale refugee resettlement, his mission is to help improve social services delivery for all through collective and artificial intelligence as an entrepreneur and investor.
Muhammed Idris | Speaker | TED.com