TEDxCreightonU
Leah Georges: How generational stereotypes hold us back at work
莉亚·乔治斯: 代际成见如何阻碍我们的工作
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沉默的一代、婴儿潮一代、X一代、千禧一代、Z一代——我们的工作环境中，目前有五代人共存。我们对每一代人的假设和成见如何阻碍我们的工作与沟通？社会心理学家莉亚·乔治斯（Leah Georges）表示我们有不一样的一面，但是更多的是相同的一面，她也提出了一些有用的做法，助力多代人的工作环境的管理。
Leah Georges - Social psychologist
Leah Georges is a professor and researcher who works with organizations to pull apart the enduring fable of generations at war in the workplace. Full bio
Leah Georges is a professor and researcher who works with organizations to pull apart the enduring fable of generations at war in the workplace. Full bio
Double-click the English transcript below to play the video.
00:12
So, for the first time
in America's modern history,
in America's modern history,
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这是美国现代史上第一次，
00:14
we have five generations
interacting at work.
interacting at work.
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工作环境中有五代人共存。
00:17
The veterans, born between 1922 and 1943,
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出生于1922-1943年间的老兵一代，
00:21
are known as the Greatest Generation,
the matures, the silents.
the matures, the silents.
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他们是最伟大的一代、
成熟的一代、沉默的一代。
成熟的一代、沉默的一代。
00:25
They're known for their self-sacrifice,
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他们牺牲自我、
00:27
respect for authority
and work as its own reward.
and work as its own reward.
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尊重权威，以工作为荣。
00:31
The boomers came shortly after,
born between 1944 and 1960.
born between 1944 and 1960.
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随后的1944-1960年，
美国迎来了婴儿潮一代。
美国迎来了婴儿潮一代。
这一代人工作勤奋。
00:37
This is a generation
characterized by hard work.
characterized by hard work.
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00:39
In fact, we can thank this generation
for the term "workaholic."
for the term "workaholic."
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实际上，出现“工作狂”这个词
还得感谢他们。
还得感谢他们。
他们注重竞争，
喜欢有效沟通。
喜欢有效沟通。
00:43
They appreciate competition,
they love effective communication.
they love effective communication.
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00:47
And they're thinking towards retirement,
if they haven't retired already.
if they haven't retired already.
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那些还没退休的人
则畅想着退休后的生活。
则畅想着退休后的生活。
“X一代”也被称为
迷惘的一代、挂钥匙的一代，
迷惘的一代、挂钥匙的一代，
00:52
Generation X is known
as the lost generation
as the lost generation
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00:55
the latchkey generation,
born between 1961 and 1980.
born between 1961 and 1980.
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他们出生于1961-1980年间。
00:59
This is the smallest generation,
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这一代人，人数最少，
01:01
sandwiched between boomers
and the big millennials.
and the big millennials.
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介于婴儿潮一代和
庞大的千禧一代之间。
庞大的千禧一代之间。
这一代人的父母的离婚率
01:04
More parents were divorced
in this generation
in this generation
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01:07
than any generation prior.
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高于此前的任何一代。
他们也是第一代跟我们谈论
要平衡工作与生活的人，
要平衡工作与生活的人，
01:09
They also were the first generation
to tell us about work-life balance,
to tell us about work-life balance,
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01:12
and the first to really
ask for that in the workplace.
ask for that in the workplace.
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同时也是第一代真正在工作中
争取这种平衡的人。
争取这种平衡的人。
01:16
And then millennials -- you know,
the everybody-gets-a-ribbon generation --
the everybody-gets-a-ribbon generation --
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“人人都披绶带”的千禧一代
出生于1981-2000年间。
01:20
born between 1981 and 2000.
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01:22
Never knew a time where technology
wasn't present in the home.
wasn't present in the home.
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他们不知道科技走进千家万户之前
世界是什么样的。
世界是什么样的。
01:26
They're incredibly pragmatic,
they're hopeful and they're determined.
they're hopeful and they're determined.
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他们非常务实、
怀抱希望、决心强大。
怀抱希望、决心强大。
01:30
They think they're going
to change the world,
to change the world,
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他们认为他们能改变世界，
事实上，我相信他们会去改变世界。
01:32
in fact, I believe they're going to do it.
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有时候，他们或许有点理想主义，
01:34
They might be a little bit
idealistic sometimes,
idealistic sometimes,
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但是就在前几年，
01:36
but in just the last several years,
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01:38
we've seen millennials
overtake Generation X
overtake Generation X
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我们看到千禧一代
超越了X一代，
超越了X一代，
成为了工作中的主力军。
01:41
to be the most represented
generation in the workforce.
generation in the workforce.
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01:44
In fact, more than one in three people
in the United States labor force
in the United States labor force
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实际上，美国的劳动力，
每三个人中就有一个是
每三个人中就有一个是
千禧一代。
01:48
is a millennial.
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很快，又出现了Z一代，
即2000年后出生的人，
即2000年后出生的人，
01:50
And soon to join us there,
Generation Z, born since 2000,
Generation Z, born since 2000,
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01:53
our high school interns
or soon to be high school graduates.
or soon to be high school graduates.
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他们有些是高中实习生，
有些很快将成为毕业生。
有些很快将成为毕业生。
现在，你随便打开一个
网络浏览器，
网络浏览器，
01:57
Now, if you open any internet browser,
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01:59
look at Amazon,
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看一下亚马逊，
02:01
search any of your favorite
search engines,
search engines,
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打开你喜欢的任一个搜索引擎，
你或许会想，工作场所中
有一场口水战正在上演，是吗？
有一场口水战正在上演，是吗？
02:03
you might assume there's a literal war
in the workplace, right?
in the workplace, right?
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我们就会看到
这样的博文话题：
这样的博文话题：
02:07
We see blog topics like
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02:08
"Seventeen reasons why millennials
are the worst generation."
are the worst generation."
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“17个理由说明为什么说
千禧一代是最糟糕的一代”、
千禧一代是最糟糕的一代”、
“为什么说婴儿潮一代
毁了大家的一切”、
毁了大家的一切”、
02:12
And "Why baby boomers
have ruined it for everybody."
have ruined it for everybody."
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02:14
Or "Bridging the great
generational divide."
generational divide."
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或者“消除代际分歧”。
就像《西区故事》一样，
02:17
It's like turning into this
"West Side Story,"
"West Side Story,"
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就像婴儿潮一代从一扇门进来，
02:19
like, boomers come in one door,
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02:20
millennials come in
another door, the lobby,
another door, the lobby,
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千禧一代从另一扇门进来，
他们成天扭打、互相抱怨、
回家，相同的戏码反复上演，
回家，相同的戏码反复上演，
02:22
they just fight with each other all day,
complain, go home, do the same,
complain, go home, do the same,
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再继续工作，是吧？
02:26
come back to work, right?
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02:28
Well, so what if I told you
these generations may not exist?
these generations may not exist?
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那如果我告诉你这几代人
或许都不存在，会怎么样？
或许都不存在，会怎么样？
我曾花了一些时间
来思考并研究这个问题，
来思考并研究这个问题，
02:34
I've been spending some time
thinking about this and researching this,
thinking about this and researching this,
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而我和其他研究成员并不确定
02:37
and fellow researchers and I
aren't exactly sure
aren't exactly sure
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02:40
that these generations are real.
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这几代人真的存在。
事实上，就算我们都认为
这几代人存在，
这几代人存在，
02:42
And in fact, if we can agree
that these groups even exist,
that these groups even exist,
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02:46
we certainly don't agree
who belongs in them.
who belongs in them.
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我们也不确定
谁属于哪一代人。
谁属于哪一代人。
02:49
And they span something like 20 years.
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一代大概是20年。
02:52
So at whatever point in history,
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所以在历史长河中的
任何一个时间点，
任何一个时间点，
一个1岁的孩子和一个20岁的大人
遵循相同的价值体系、
遵循相同的价值体系、
02:53
a one-year-old and a 20-year-old
are said to share the same value system,
are said to share the same value system,
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02:58
to want the same things at work,
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在工作中想要一样的东西、
03:00
to have the same stereotypes
working for and against them.
working for and against them.
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在工作环境中
面临相同的模式化观念，
面临相同的模式化观念，
事实上，全球各地
对每一代人的界定不尽相同。
对每一代人的界定不尽相同。
03:04
And in fact, different areas of the world
define these generations differently.
define these generations differently.
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所以我们甚至无法比较
全球各地的每一代人。
全球各地的每一代人。
03:07
So we can't even compare generations
across various areas of the world.
across various areas of the world.
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这些关于每一代人的
模式化观念
模式化观念
03:12
And these stereotypes
about each generation
about each generation
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03:14
have, in a lot of ways,
created this self-fulfilling prophecy,
created this self-fulfilling prophecy,
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在很多方面创造了自证预言，
即人们的行为举止似乎开始说明
他们是那一代人的一份子，
他们是那一代人的一份子，
03:17
that people begin to act
as if they're part of that generation
as if they're part of that generation
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03:20
because we've said out loud
that generation is real.
that generation is real.
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因为我们明确地说了
那一代人真实存在。
那一代人真实存在。
我不敢苟同。
03:23
I'm not so sure that it is.
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实际上，
这种一代人一代人的想法
这种一代人一代人的想法
03:25
And in fact, this idea of generations
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在美国文化中根深蒂固。
03:27
has become deeply embedded
in United States culture.
in United States culture.
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当我们谈论一代人的时候，
03:30
When we talk generations,
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03:32
people know exactly
what we're talking about.
what we're talking about.
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对方知道我们谈论的是什么。
实际上，人们对每一代人
03:35
In fact, people have
a lot of thoughts and feelings
a lot of thoughts and feelings
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都有很多的想法和感觉。
03:37
about each of these generations.
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我来跟你们说说
我是怎么知道的。
我是怎么知道的。
03:39
And I'll tell you how I know this.
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我做了一件
03:40
I did the thing
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每一个血气方刚的、
尚未获得终身职位的美籍学者
尚未获得终身职位的美籍学者
03:41
that every red-blooded American
and pre-tenure academic does
and pre-tenure academic does
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遇到问题时会做的事。
03:44
when they have a question.
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我在谷歌上搜索了一些内容。
03:46
I Googled some stuff.
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这就是我搜索到的内容。
03:47
And this is what I learned.
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03:49
Google is based on algorithms,
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谷歌是按照算法运行的，
03:51
and they provide you
with commonly searched terms,
with commonly searched terms,
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会显示常用搜索词条、
03:53
or suggested hits, based
on what other people are searching
on what other people are searching
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或者根据其他人就相同主题的搜索
出现的查询结果。
03:56
surrounding the same topic.
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人们对每一代人是怎么看的呢？
03:58
And it gave me a really good sense
of what people think
of what people think
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就此，谷歌真的让我
有了很好的认识。
有了很好的认识。
04:00
about each of these generations.
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04:02
Take a look.
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一起看看吧。
04:03
I learned that baby boomers
are conservative,
are conservative,
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我了解到，
婴儿潮一代比较保守，
婴儿潮一代比较保守，
美国人觉得他们很傻。
04:06
that Americans think they're stupid.
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他们是最糟糕的一代，
他们愤愤不平，
他们愤愤不平，
04:08
The worst generation, they're angry,
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04:10
apparently they're racist
and they're so important.
and they're so important.
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显然他们信奉种族主义，
但是他们非常重要。
但是他们非常重要。
接下来看看X一代，
04:14
Looking at Generation X,
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04:16
I learned Generation X is a cynical group,
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我了解到，
X一代愤世嫉俗，
X一代愤世嫉俗，
他们愤懑不平，
04:18
they're angry,
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04:20
they're known as the lost
generation -- we know this;
generation -- we know this;
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他们是迷惘的一代，
人尽皆知；
人尽皆知；
他们这一代规模最小、
人数最少。
人数最少。
04:22
they're the smallest generation.
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04:24
Apparently, they're stupid too.
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显然，他们也很傻。
04:26
(Laughter)
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（笑声）
在很大程度上，
他们对婴儿潮一代感到懊恼。
他们对婴儿潮一代感到懊恼。
04:27
And mostly, they're frustrated
with baby boomers.
with baby boomers.
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继续看，千禧一代，
这是对我自己这一代的认识：
这是对我自己这一代的认识：
04:30
Alright, millennials,
this is what I learned about us.
this is what I learned about us.
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我们沉迷于吃吃吃，
无法自拔。
无法自拔。
04:33
So, we're obsessed with food.
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04:34
(Laughter)
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（笑声）
04:37
We're also stupid, ah!
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还有，我们也很傻。
我们很懒、敏感又玻璃心，
我们被开除、被解雇，
我们被开除、被解雇，
04:40
We're lazy, we're sensitive, we're fired,
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04:42
we're also hated,
and we think we're important.
and we think we're important.
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我们也遭人嫌遭人恨，
我们还认为自己很重要。
我们还认为自己很重要。
或许网上搜到的
最糟糕的结果是——
最糟糕的结果是——
04:44
And perhaps the most terrifying
search result on the internet --
search result on the internet --
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04:48
Generation Z is screwed.
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Z一代完蛋了。
（笑声）
04:50
(Laughter)
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过去五年，我不断地与
各个组织机构的领导
各个组织机构的领导
04:53
OK, so, for five years,
I've been talking to leaders and followers
I've been talking to leaders and followers
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及其追随者谈话。
04:58
across a wide variety of organizations.
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05:00
And this is what I've come to realize.
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我发现了，
一代又一代的人
并没有成为我们的谈话内容，
并没有成为我们的谈话内容，
05:02
Generations haven't become
part of the conversation --
part of the conversation --
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05:05
generations have become
the conversation at work.
the conversation at work.
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但他们是
工作场合中的谈话内容。
工作场合中的谈话内容。
我发现，
05:09
What I've learned
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05:10
is that we're working under the assumption
that those Google results are true.
that those Google results are true.
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我们正在假设上述谷歌搜索结果
为真命题的情境下工作。
为真命题的情境下工作。
所以我认为，
各个组织机构目前特别想
各个组织机构目前特别想
05:15
And so, what I think
is that organizations are now desperate
is that organizations are now desperate
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搞清楚要如何去“管理”
多代人的工作环境。
多代人的工作环境。
05:20
to figure out how to "manage"
the multigenerational workplace.
the multigenerational workplace.
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05:24
"Manage" it.
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“管理”。
我们什么都管。
05:25
We manage all sorts of things.
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05:27
We're preparing for this
wave of millennials to come to work.
wave of millennials to come to work.
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我们正在准备迎接
一大波千禧一代进入职场。
一大波千禧一代进入职场。
05:31
So we prepare for hurricanes, right?
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我们会做好准备
防范飓风，是吗？
防范飓风，是吗？
05:33
We prepare to take the MCAT,
we prepare for natural disasters.
we prepare for natural disasters.
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我们准备参加医学院入学考试，
我们做好准备，应对自然灾害。
我们做好准备，应对自然灾害。
一群23岁的人即将进入职场，
为什么我们要做准备呢？
为什么我们要做准备呢？
05:36
Why are we preparing
for 23-year-olds to come to work?
for 23-year-olds to come to work?
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05:39
(Laughter)
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（笑声）
05:40
I've talked to these organizations,
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我与各个组织机构谈话，
05:42
and I've heard amazing things
that they're doing
that they're doing
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我听说了他们所做的惊人努力，
05:44
to create a workspace
for everybody to get along
for everybody to get along
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去打造人人都能
和谐相处的工作环境，
和谐相处的工作环境，
05:47
and to have autonomy
and to feel like they're thriving.
and to feel like they're thriving.
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打造自主权，让大家觉得
整个团队正在茁壮成长。
整个团队正在茁壮成长。
但是我也听说了
一些愚蠢至极的想法，
一些愚蠢至极的想法，
05:51
But I've also heard some
really incredibly harebrained ideas
really incredibly harebrained ideas
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05:53
about how to navigate
the multigenerational workplace.
the multigenerational workplace.
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关于管理多代人的工作环境。
你们准备好了吗？
05:56
Are you ready?
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这就是我所看到的。
05:57
This is what I saw.
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05:58
I visited an organization,
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我参观了一个机构，
06:00
and they adopted this idea
that if you can see it, you can be it.
that if you can see it, you can be it.
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他们就采用了这个想法，
即你能看到就能做到。
即你能看到就能做到。
06:04
A really important concept.
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一个非常重要的理念。
但我们觉得他们没用对。
06:06
But I think they blew it.
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06:07
The put pictures on the walls
of the ideal multigenerational workplace,
of the ideal multigenerational workplace,
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他们在墙上挂了很多图，
主题是理想的多代人工作环境，
主题是理想的多代人工作环境，
06:11
because if you can see it, you can be it.
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因为你能看到就能做到。
（笑声）
06:14
(Laughter)
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06:17
Or like this one.
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或者像这个。
06:18
(Laughter)
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（笑声）
06:21
Like, I don't even want to work here.
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我根本不想在这里工作！
06:23
(Laughter)
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（笑声）
06:24
You don't get to wear
color here, apparently,
color here, apparently,
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显然，在这里你不能穿
鲜艳亮丽的服装，
鲜艳亮丽的服装，
06:27
and HR seriously has problems
with people jumping in heels,
with people jumping in heels,
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HR肯定对穿着高跟鞋
还蹦跶的人不满，
还蹦跶的人不满，
06:30
I promise you that, OK?
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我打包票，好吧？
我跟一个机构沟通，
他们最近做出了决定，
他们最近做出了决定，
06:32
I talked to an organization
who recently decided
who recently decided
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反对在休息室里放置海洋球，
06:35
against putting a ball pit
in the break room
in the break room
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06:38
because that's how you retain millennials.
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这是留住千禧一代的技俩。
06:41
We're 30, not three.
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我们都30了，不是三岁小孩子。
06:43
(Laughter)
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（笑声）
06:44
And in fact, I know a young,
at the time, millennial,
at the time, millennial,
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实际上，我当时
还知道一位千禧一代，
还知道一位千禧一代，
06:49
who was told that if she wanted
people to take her seriously,
people to take her seriously,
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有人告诉她，
如果想让别人把她当回事，
如果想让别人把她当回事，
06:53
just because she was a millennial,
she would have to do this --
she would have to do this --
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就因为她是千禧一代，
她就得这么做——
她就得这么做——
06:57
wear shoulder pads.
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——用肩垫。
就是这样。
06:59
Yes.
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07:00
People younger than her and older than her
wouldn't take her seriously
wouldn't take her seriously
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比她年长或比她年轻的人
不会把她当回事，
不会把她当回事，
07:03
unless she wore shoulder pads.
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除非她用肩垫。
07:06
Straight-out-of-the-80s,
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就算是80年代
也买不到的那种肩垫。
07:07
can't-even-buy-them-anywhere
shoulder pads.
shoulder pads.
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这位年轻女性拥有
两个硕士学位。
两个硕士学位。
07:09
This young woman had two graduate degrees.
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这位年轻女性就是我。
07:13
This young woman was me.
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这就是我们能想到的
最好的解决方法吗？
最好的解决方法吗？
07:16
And this is the best we came up with?
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07:18
How to navigate the multigenerational
workplace ... is shoulder pads?
workplace ... is shoulder pads?
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管理多代人的工作环境……
要靠肩垫？
要靠肩垫？
07:22
(Laughter)
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（笑声）
07:24
So, this is also what I've learned
talking to organizations
talking to organizations
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这是也我与各个组织机构
交谈的发现，
交谈的发现，
07:27
that employ a wide range
of people of various ages.
of people of various ages.
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这些组织结构里
有各个年龄层次的员工。
有各个年龄层次的员工。
07:31
We are so much more similar
than we are different.
than we are different.
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我们的确有不同的一面，
但我们有更多相似的一面。
但我们有更多相似的一面。
07:34
And we're hearing this consistently.
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而且我们听到的也都是：
07:36
People want work that matters,
they want flexibility,
they want flexibility,
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人们想做真正有用的工作，
想要自由灵活，
想要自由灵活，
07:39
they want support, they want appreciation,
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想要获得支持，
想要被欣赏称赞，
想要被欣赏称赞，
想要更好喝的咖啡。
07:41
they want better coffee.
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07:42
But none of these things
are tied to a generation.
are tied to a generation.
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这些都不是只与
某一代人挂钩的东西。
某一代人挂钩的东西。
07:46
Now, sure, we see small differences
in what people want.
in what people want.
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我们确实会发现
人们的追求有细微差别。
人们的追求有细微差别。
07:49
We know 20-year-olds and 60-year-olds
go home and do different things.
go home and do different things.
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我们知道，20岁的人和60岁的人
下班回家后所做的事情不一样。
下班回家后所做的事情不一样。
他们有着不同的价值观。
07:52
They have different values.
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至少对于工作以外的事情是如此。
07:54
At least when it comes
to things happening outside of work.
to things happening outside of work.
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07:57
But I think what's happened
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但是我认为，
07:59
is that this focus
on generational cohorts,
on generational cohorts,
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对一代人的关注，
对一代又一代人的关注，
08:02
these groups of people,
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08:03
has created a space where we just forgot
that people are people.
that people are people.
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打造了这样一个环境——
我们忘了大家都是人。
我们忘了大家都是人。
为了知道他们到底是谁、
我们到底在和谁一起工作，
我们到底在和谁一起工作，
08:09
And to know who they really are,
who we really work with,
who we really work with,
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08:12
we have to figure out
how to better navigate
how to better navigate
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我们得搞清楚如何更好地管理
这个多代人的工作环境。
08:14
this multigenerational workplace
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08:16
than ball pits.
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可要比管海洋球管得好啊！
你们可以说我是千禧一代中的
理想主义者，但我相信我们能做到。
理想主义者，但我相信我们能做到。
08:18
Call me one of those idealist millennials,
but I think we can get there.
but I think we can get there.
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08:21
And I don't think the idea
is too terribly difficult.
is too terribly difficult.
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而且我也不觉得
这个想法很难实现。
这个想法很难实现。
如果我们从根本上、
单纯地、而非简单地
单纯地、而非简单地
08:25
What if we radically, simply, not easily,
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去认识一个人，那会怎么样？
08:29
meet people where they are?
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因人而异。
08:32
Individualize our approach.
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08:34
I've never met a generation.
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我从来不认识某一代人。
08:35
I've had a lot of conversations
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有些人恰巧与特定的某一代人
产生了共鸣，
我与他们进行过深入的交谈。
我与他们进行过深入的交谈。
08:37
with people who happened to identify
with a specific generational cohort.
with a specific generational cohort.
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我认识知道怎么发短信的耄耋老人，
08:41
I know that 80-year-olds text message
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08:44
and 23-year-olds crochet blankets.
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也认识会织毯子的年轻人。
但是这些并不是
那一代人的典型特征，对吧？
那一代人的典型特征，对吧？
08:46
None of these things are stereotypical
of that generation, right?
of that generation, right?
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08:49
Nilofer Merchant --
she's a thought leader in innovation --
she's a thought leader in innovation --
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Nilofer Merchant
是一位创新思想领袖，
是一位创新思想领袖，
她告诉大家，我们得去
认识人们的唯一性，
认识人们的唯一性，
08:52
she tells us we have to meet people
in their onlyness,
in their onlyness,
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也就是我们在世界上的
唯一处境，
唯一处境，
08:55
that is, that spot in the world
where only we stand,
where only we stand,
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08:58
as a function of our unique history,
our experiences and our hopes.
our experiences and our hopes.
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这是我们独特的历史、我们的经历、
我们的希望造就的结果。
我们的希望造就的结果。
但这需要灵活应对、要有好奇心。
09:03
But this requires
flexibility and curiosity.
flexibility and curiosity.
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09:06
And what happens when we meet
people in their onlyness,
people in their onlyness,
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当我们去认识人们的唯一性时，
去认识他们的处境时，
09:10
only the spot in the world
that they stand,
that they stand,
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我们会明白，在职场中一直表现出
“愤愤不平”的婴儿潮一代的某个人
“愤愤不平”的婴儿潮一代的某个人
09:12
we learn that that boomer who is just
acting "angry" at work all the time
acting "angry" at work all the time
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其实内省充满恐惧。
09:17
is scared.
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09:18
Because he's worked every day
since he was 16 years old,
since he was 16 years old,
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因为他从16岁开始就每天工作，
而某个他还来不及
做好心理准备的周一，
做好心理准备的周一，
09:22
and on a Monday,
sooner than he can imagine,
sooner than he can imagine,
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09:25
he'll never go to work again.
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他就不用再去上班了。
他有自己的计划，
09:27
He's got plans.
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09:29
It's going to take like a week and a half
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那就是花一周半的时间
把退休清单上的所有事情都做完。
09:31
to do all the things
on that retirement list.
on that retirement list.
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09:33
But then what?
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1349
但是，在那之后呢？
09:35
What if we give a little bit of grace
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如果我们能给那个
心怀一丝恐惧的人
心怀一丝恐惧的人
多一点的时间，会怎么样？
09:36
to the person that might be
a little scared?
a little scared?
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2082
或者，X一代的某个人，
09:40
Or that Generation X-er
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09:42
who has four drop-offs,
three kids, two hands,
three kids, two hands,
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她辍学四次，有三个孩子，
只能通过自己的双手
只能通过自己的双手
09:46
and is just trying to keep
the wheels on the bus.
the wheels on the bus.
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努力给家人好的生活。
09:48
Sure, maybe she's a little aloof at work.
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当然，她可能对工作
有些漠不关心，
有些漠不关心，
09:50
Maybe she's a little independent,
maybe she's exhausted.
maybe she's exhausted.
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她可能有点无依无靠，
她可能累坏了。
她可能累坏了。
09:53
Or that millennial
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1278
又或者，千禧一代的某个人，
09:54
who asks for a raise after two months
because they're "entitled?"
because they're "entitled?"
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3492
工作两个月后就要求加薪，
因为他觉得自己“值得拥有”？
因为他觉得自己“值得拥有”？
09:58
Well, maybe it's because
that generation has more debt
that generation has more debt
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这可能是因为这一代人
在大学毕业后
在大学毕业后
比此前的任何一代人
有更多的债务，
有更多的债务，
10:00
than any generation before them,
coming out of college,
coming out of college,
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10:03
and they just need the money
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他们只是需要钱
来维持生活，付租金。
10:06
to keep going, to pay rent.
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突然，当你去认识人们的唯一性时，
10:08
And suddenly, when you meet people
in their onlyness,
in their onlyness,
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10:11
that spot in the world only they stand,
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当你去了解他们的唯一处境时，
那我们谈论的
就不是某一代人了，
就不是某一代人了，
10:13
we're not talking
about a generation anymore.
about a generation anymore.
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我们谈论的是
张三、李四或王五。
张三、李四或王五。
10:15
We're talking about Jim or Jen or Candice.
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3164
10:19
And so here's my challenge to us.
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我现在向大家发起挑战，
10:21
Pick a person, just one,
and explore their onlyness.
and explore their onlyness.
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选择一个人，就选一个，
然后去探索他的唯一性。
然后去探索他的唯一性。
去了解。
10:25
And then learn.
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在合适的时候去沟通，教育。
10:26
And then in the moments
where it's appropriate, teach.
where it's appropriate, teach.
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去看看他们为工作带来了什么，
是其他人没有的，
是其他人没有的，
10:29
And figure out what they bring to work
that no one else can bring to work,
that no one else can bring to work,
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因为这才是让工作
更丰富多彩的关键所在。
更丰富多彩的关键所在。
10:33
because that's what makes work richer.
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再寻找下一个目标。
10:34
And then do it again.
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再寻找下下个目标。
10:36
And do it again.
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某一天，我们就不再是
与某几代人一起工作了。
与某几代人一起工作了。
10:37
And then some day, we're not
working with generations anymore.
working with generations anymore.
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我们是与具体的一群人一起工作。
10:40
We're working with people.
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1683
10:42
And so to really understand the beauty
of the multigenerational workplace,
of the multigenerational workplace,
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3492
所以要想真正了解
多代人工作环境的好处，
多代人工作环境的好处，
我觉得我们要去了解人们的处境，
10:45
I think we just have to meet
people where they are.
people where they are.
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2691
这不是要我们去跟他们住在一起，
10:48
And that doesn't require
that we unpack and live there with them.
that we unpack and live there with them.
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3833
10:52
But we might find, at least on occasion,
it's a beautiful place to visit.
it's a beautiful place to visit.
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3483
但是我们可能会，至少时不时地会发现，
这个地方很美好，值得一去。
这个地方很美好，值得一去。
10:56
And so I think there's just no need
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所以我认为真的没有必要
10:58
to argue about which generation
is the most angry
is the most angry
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去争论哪一代人最愤愤不平，
11:01
or the most entitled
or the most so obsessed with food.
or the most so obsessed with food.
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2994
哪一代人最自以为是，
或者哪一代人最爱吃吃吃。
或者哪一代人最爱吃吃吃。
我们都要上学、工作、下班回家，
11:04
We all come to the classroom,
to work, back to our homes,
to work, back to our homes,
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2944
11:07
a little bit tired and a little bit
tattered sometimes.
tattered sometimes.
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2752
我们都会有点累，
有时会有几分不堪。
有时会有几分不堪。
那就让我们尽可能
谦逊地认识他人吧，
谦逊地认识他人吧，
11:11
Maybe let's just do our best
to humbly meet people where they are,
to humbly meet people where they are,
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11:14
how they show up that day,
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认识他们的处境，
11:15
generation and all.
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1267
同一代人也好，其他代人也罢。
11:17
And in those moments
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这样的话，
在代际间的斗争初露端倪时，
11:18
where it can feel a little bit
like intergenerational warfare,
like intergenerational warfare,
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我想我们至少都赞同
11:22
I think we can at least all agree
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用肩垫解决不了问题。
11:25
that shoulder pads aren't the solution.
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2238
11:27
(Laughter)
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1539
（笑声）
11:29
Thank you.
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1159
谢谢大家。
（掌声）
11:30
(Applause)
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ABOUT THE SPEAKER
Leah Georges - Social psychologistLeah Georges is a professor and researcher who works with organizations to pull apart the enduring fable of generations at war in the workplace.
Why you should listen
Leah Georges, Ph.D., M.L.S., approaches most questions as if they are 50 percent math problem and 50 percent art project. Her training at the intersection of social psychology and law taught her that facts are rarely altogether factual, answers are seldom black and white, and the most fascinating explanations happen in that gray area in between. It's a mess in there, but it's worth it.
Georges is an assistant professor in Creighton University's doctoral program in interdisciplinary leadership, where she challenges herself and her students to explore complex, real-world problems and create data-driven and interesting solutions. As a leadership and research methods professor, Georges has been recognized as an award-winning educator and advisor by her students and peers.
Leah Georges | Speaker | TED.com