TEDWomen 2018
Carla Harris: How to find the person who can help you get ahead at work
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The workplace is often presented as a meritocracy, where you can succeed by putting your head down and working hard. Wall Street veteran Carla Harris learned early in her career that this a myth. The key to actually getting ahead? Get a sponsor: a person who will speak on your behalf in the top-level, closed-door meetings you're not invited to (yet). Learn how to identify and develop a productive sponsor relationship in this candid, powerful talk.
Carla Harris - Business executive, author
At Morgan Stanley, Carla Harris is responsible for improving the access to capital for female and multicultural founders, as well as increasing client connectivity to enhance revenue generation. Full bio
At Morgan Stanley, Carla Harris is responsible for improving the access to capital for female and multicultural founders, as well as increasing client connectivity to enhance revenue generation. Full bio
Double-click the English transcript below to play the video.
00:12
It was the spring of 1988
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when I had the aha moment.
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I was at my first roundtable,
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and for those of you who don't know,
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the roundtable was a very
commonly used phrase on Wall Street
commonly used phrase on Wall Street
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to describe the year-end
evaluative process
evaluative process
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for analysts, associates, vice presidents,
all the way up to managing directors.
all the way up to managing directors.
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That was the process where they
were discussed behind closed doors
were discussed behind closed doors
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around a table, i.e. the round table,
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and everyone was put into a category --
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the top bucket, the middle bucket,
the lower bucket --
the lower bucket --
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and then that was translated
into a bonus range
into a bonus range
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that would be assigned
to each professional.
to each professional.
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This was my first time there,
and as I observed,
and as I observed,
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I saw that there was one person
that was responsible
that was responsible
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for recording the outcome
of a conversation.
of a conversation.
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There were other people in the room
that had the responsibility
that had the responsibility
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of presenting the cases
of all the candidates.
of all the candidates.
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01:10
And there were other invited guests
who were supposed to comment
who were supposed to comment
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as a candidate's position was presented.
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It was interesting to me
that those other people
that those other people
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were folks who were more senior
than the folks that were being discussed
than the folks that were being discussed
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and they theoretically had had
some interaction with those candidates.
some interaction with those candidates.
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Now, I was really excited to be
at this roundtable for the first time,
at this roundtable for the first time,
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because I knew that my own process
would go through this same way,
would go through this same way,
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and that my bonus would be
decided in the same way,
decided in the same way,
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so I wanted to know how it worked,
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but more importantly,
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I wanted to understand
how this concept of a meritocracy
how this concept of a meritocracy
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that every company that I talked to
walking out of business school
walking out of business school
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was selling.
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Every time I talked to a company,
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they would say, "Our culture,
our process, is a meritocracy.
our process, is a meritocracy.
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The way you get ahead in this organization
is that you're smart,
is that you're smart,
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you put your head down
and you work really hard,
and you work really hard,
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and you'll go right to the top.
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So here was my opportunity to see
exactly how that worked.
exactly how that worked.
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So as the process began,
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I heard the recorder
call the first person's name.
call the first person's name.
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"Joe Smith."
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The person responsible
for presenting Joe's case did just that.
for presenting Joe's case did just that.
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Three quarters of the way through,
someone interrupted and said,
someone interrupted and said,
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"This is a great candidate, outstanding,
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has great analytical
and quantitative skills.
and quantitative skills.
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This is a superstar."
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The recorder then said,
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"Sounds like Joe
should go in the top bucket."
should go in the top bucket."
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Second person, Mary Smith.
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Halfway through that presentation,
someone said, "Solid candidate.
someone said, "Solid candidate.
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Nothing really special,
but a good pair of hands."
but a good pair of hands."
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The recorder said,
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"Sounds like Mary
should go in the middle bucket."
should go in the middle bucket."
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And then someone said, "Arnold Smith."
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Before the person
could present Arnold's case,
could present Arnold's case,
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somebody said, "Disaster. Disaster.
This kid doesn't have a clue.
This kid doesn't have a clue.
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Can't do a model."
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And before the case was presented,
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the recorder said,
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"Sounds like Arnold
should go in the bottom bucket."
should go in the bottom bucket."
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03:06
It was at that moment
that I clutched my pearls --
that I clutched my pearls --
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(Laughter)
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and said, "Who is going to speak for me?"
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Who is going to speak for me?
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It was that moment that I realized
that this idea of a meritocracy
that this idea of a meritocracy
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that every organizations sells
is really just a myth.
is really just a myth.
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You cannot have a 100 percent
meritocratic environment
meritocratic environment
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when there is a human element
involved in the evaluative equation,
involved in the evaluative equation,
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because by definition,
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that makes it subjective.
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I knew at that moment that somebody
would have to be behind closed doors
would have to be behind closed doors
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arguing on my behalf,
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presenting content in such a way
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that other decision makers
around that table
around that table
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would answer in my best favor.
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04:01
That was a really interesting lesson,
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and then I said to myself,
"Well, who is that person?
"Well, who is that person?
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What do you call this person?"
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And as I thought about
the popular business terms at the time,
the popular business terms at the time,
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I said, wow, this person
can't be a mentor,
can't be a mentor,
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because a mentor's job
is to give you tailored advice,
is to give you tailored advice,
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tailored specifically to you
and to your career aspirations.
and to your career aspirations.
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They're the ones who give you
the good, the bad and the ugly
the good, the bad and the ugly
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in a no-holds-barred way.
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OK. Person can't be
a champion or an advocate,
a champion or an advocate,
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because you don't necessarily
have to spend any currency
have to spend any currency
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to be someone's champion.
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You don't necessarily
get invited to the room
get invited to the room
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behind closed doors if you're an advocate.
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It was almost two years later
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when I realized what
this person should be called.
this person should be called.
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I was speaking
at the University of Michigan
at the University of Michigan
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to the MBA candidates,
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talking about the lessons
that I had learned
that I had learned
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after my three short years on Wall Street,
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and then it came to me.
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I said, "Oh, this person
that is carrying your interest,
that is carrying your interest,
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or as I like to say,
carrying your paper into the room,
carrying your paper into the room,
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this person who is spending
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their valuable political
and social capital on you,
and social capital on you,
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this person who is going
to pound the table on your behalf,
to pound the table on your behalf,
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this is a sponsor.
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This is a sponsor."
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And then I said to myself,
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"Well, how do you get a sponsor?
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And frankly, why do you need one?"
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Well, you need a sponsor, frankly,
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because as you can see,
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there's not one evaluative process
that I can think of,
that I can think of,
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whether it's in academia,
health care, financial services,
health care, financial services,
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not one that does not have
a human element.
a human element.
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So that means it has
that measure of subjectivity.
that measure of subjectivity.
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There is a measure of subjectivity
in who is presenting your case.
in who is presenting your case.
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05:54
There is a measure of subjectivity
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in what they say
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and how they interpret
any objective data that you might have.
any objective data that you might have.
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There is a measure of subjectivity
in how they say what they're going to say
in how they say what they're going to say
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to influence the outcome.
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So therefore, you need to make sure
that that person who is speaking,
that that person who is speaking,
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that sponsor,
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has your best interests at heart
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and has the power to get it,
whatever it is for you,
whatever it is for you,
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to get it done behind closed doors.
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Now, I'm asked all the time,
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"How do you get one?"
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Well, frankly, nirvana is when
someone sees you in an environment
someone sees you in an environment
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and decides, "I'm going
to make it happen for you.
to make it happen for you.
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I'm going to make sure
that you are successful."
that you are successful."
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But for many of us in this room,
we know it doesn't really happen that way.
we know it doesn't really happen that way.
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So let me introduce
this concept of currency
this concept of currency
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and talk to you about how it impacts
your ability to get a sponsor.
your ability to get a sponsor.
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There are two types of currency
in any environment:
in any environment:
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performance currency
and relationship currency.
and relationship currency.
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And performance currency
is the currency that is generated
is the currency that is generated
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by your delivering that
which was asked of you
which was asked of you
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and a little bit extra.
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Every time you deliver upon an assignment
above people's expectations,
above people's expectations,
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you generate performance currency.
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It works exactly like the stock market.
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Any time a company says to the street
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that they will deliver 25 cents a share
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and that company delivers
40 cents a share,
40 cents a share,
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that stock goes up, and so will yours.
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Performance currency
is valuable for three reasons.
is valuable for three reasons.
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Number one, it will get you noticed.
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It will create a reputation for you.
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Number two, it will also
get you paid and promoted
get you paid and promoted
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very early on in your career
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and very early on in any environment.
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And number three,
it may attract a sponsor.
it may attract a sponsor.
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Why? Because strong performance currency
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raises your level of visibility
in the environment, as I said earlier,
in the environment, as I said earlier,
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such that a sponsor
may be attracted to you.
may be attracted to you.
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Why? Because everybody loves a star.
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But if you find yourself in a situation
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where you don't have a sponsor,
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here's the good news.
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Remember that you can exercise
your power and ask for one.
your power and ask for one.
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But here's where the other currency
is now most important.
is now most important.
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That is the relationship currency,
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and relationship currency
is the currency that is generated
is the currency that is generated
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by the investments that you make
in the people in your environment,
in the people in your environment,
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the investments that you make
in the people in your environment.
in the people in your environment.
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You cannot ask someone
to use their hard-earned
to use their hard-earned
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personal influential
currency on your behalf
currency on your behalf
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if you've never had
any interaction with them.
any interaction with them.
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It is not going to happen.
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So it is important that you invest
the time to connect, to engage
the time to connect, to engage
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and to get to know the people
that are in your environment,
that are in your environment,
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and more importantly to give them
the opportunity to know you.
the opportunity to know you.
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Because once they know you,
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there's a higher probability
that when you approach them
that when you approach them
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to ask them to be your sponsor,
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they will in fact answer
in the affirmative.
in the affirmative.
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Now, if you're with me and you agree
that you have to have a sponsor,
that you have to have a sponsor,
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let's talk about how
you identify a sponsor.
you identify a sponsor.
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Well, if you're looking for a sponsor,
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they need to have
three primary characteristics.
three primary characteristics.
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Number one, they need to have
a seat at the decision-making table,
a seat at the decision-making table,
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they need to have exposure to your work
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in order to have credibility
behind closed doors,
behind closed doors,
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and they need to have some juice,
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or let me say it differently,
they'd better have some power.
they'd better have some power.
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It's really important
that they have those three things.
that they have those three things.
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And then once you have
identified the person,
identified the person,
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how do you ask for one?
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The script goes like this.
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"Jim, I'm really interested
in getting promoted this year.
in getting promoted this year.
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I've had an amazing year
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and I cannot show this organization
anything else to prove my worthiness
anything else to prove my worthiness
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or my readiness for this promotion,
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but I am aware that somebody
has to be behind closed doors
has to be behind closed doors
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arguing on my behalf
and pounding the table.
and pounding the table.
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You know me, you know my work
and you are aware of the client feedback,
and you are aware of the client feedback,
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and I hope that you will feel comfortable
arguing on my behalf."
arguing on my behalf."
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If Jim knows you
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and you have any kind of a relationship,
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there's a very high probability
that he will answer yes,
that he will answer yes,
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and if he says yes,
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he will endeavor to get it done for you.
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But there's also a shot
that Jim might say no,
that Jim might say no,
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and if he says no, in my opinion,
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there's only three reasons
that he would tell you no.
that he would tell you no.
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The first is he doesn't think
that he has enough exposure to your work
that he has enough exposure to your work
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to have real credibility
behind closed doors
behind closed doors
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to be impactful and effective
on your behalf.
on your behalf.
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The second reason he may tell you no
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is that you think
he has the juice to get it done,
he has the juice to get it done,
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but he knows that he does not
have the power to do it
have the power to do it
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and he is not going to admit that
in that conversation with you.
in that conversation with you.
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(Laughter)
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And the third reason
that he would tell you no,
that he would tell you no,
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he doesn't like you.
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He doesn't like you.
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(Laughter)
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And that's something that could happen.
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But even that will be
valuable information for you
valuable information for you
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that will help to inform
your next conversation with a sponsor
your next conversation with a sponsor
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that might make it
a little bit more impactful.
a little bit more impactful.
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I cannot tell you how important
it is to have a sponsor.
it is to have a sponsor.
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It is the critical relationship
in your career.
in your career.
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A mentor, frankly, is a nice to have,
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but you can survive a long time
in your career without a mentor,
in your career without a mentor,
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but you are not going to ascend
in any organization without a sponsor.
in any organization without a sponsor.
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It is so critical that you
should ask yourself regularly,
should ask yourself regularly,
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"Who's carrying my paper into the room?
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Who is carrying my paper into the room?"
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And if you can't answer
who is carrying your paper into the room,
who is carrying your paper into the room,
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then I will tell you to divert
some of your hardworking energies
some of your hardworking energies
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into investing in a sponsor relationship,
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because it will be critical
to your success.
to your success.
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And as I close, let me give a word
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to the would-be sponsors
that are in the room.
that are in the room.
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If you have been invited into the room,
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know that you have a seat at that table,
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and if you have a seat at the table,
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you have a responsibility to speak.
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Don't waste your power worrying
about what people are going to say
about what people are going to say
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and whether or not they think
you might be supporting someone
you might be supporting someone
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just because they look like you.
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If somebody is worthy of your currency,
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spend it.
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One thing I have learned
after several decades on Wall Street
after several decades on Wall Street
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is the way to grow your power
is to give it away,
is to give it away,
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and your voice is at the heart.
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(Applause)
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And your voice
is at the heart of your power.
is at the heart of your power.
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Use it.
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Thank you very much.
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(Applause)
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ABOUT THE SPEAKER
Carla Harris - Business executive, authorAt Morgan Stanley, Carla Harris is responsible for improving the access to capital for female and multicultural founders, as well as increasing client connectivity to enhance revenue generation.
Why you should listen
In her 30-year career, Carla Harris has had extensive industry experiences in the technology, media, retail, telecommunications, transportation, industrial and healthcare sectors. In August 2013, she was appointed by President Barack Obama to chair the National Women's Business Council. Harris was named to Fortune Magazine's list of "The 50 Most Powerful Black Executives in Corporate America," US Banker's "Top 25 Most Powerful Women in Finance" (2009, 2010, 2011), Black Enterprise's "Top 75 Most Powerful Women in Business" (2017) and "Top 75 African Americans on Wall Street," Essence Magazine's list of "The 50 Women Who Are Shaping the World" and Ebony's list of the "Power 100" and "15 Corporate Women at the Top." She is the past chair of the board of the Morgan Stanley Foundation and of The Executive Leadership Council, and she is a member of the board of overseers of Harvard University and the board of directors of the Walmart Corporation. She's the author of the books Strategize to Win and Expect to Win.
In her other life, Harris is a singer and has released three gospel CDs, including Unceasing Praise, Joy Is Waiting, and Carla's First Christmas, which was featured on the CBS Evening News with Dan Rather. She has performed five sold-out concerts at Carnegie Hall.
Carla Harris | Speaker | TED.com