TED@IBM
Charity Wayua: A few ways to fix a government
查仁德·薇娃 (Charity Wayua): 改善政府的幾個方法
Filmed:
Readability: 4.2
1,110,420 views
查仁德·薇娃將其癌症研究的專業應用在一位不可能的病人身上：祖國肯亞的政府。她分享了如何幫助政府大力改善新企業開業的流程，這是一個經濟體能夠健康發展的關鍵之一，不但吸引了新的投資，其成果也被世界銀行認可為重大改革。
Charity Wayua - Public sector researcher
IBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team. Full bio
IBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team. Full bio
Double-click the English transcript below to play the video.
00:13
Growing up in Kenya,
0
1024
1842
在肯亞長大的我，
00:14
I knew I always wanted
to study biochemistry.
to study biochemistry.
1
2890
2551
知道自己一直很想學習生物化學。
00:19
See, I had seen the impact of the high
prevalence of diseases like malaria,
prevalence of diseases like malaria,
2
7088
5531
我見過像瘧疾這樣
高度流行的疾病所造成的影響，
高度流行的疾病所造成的影響，
00:24
and I wanted to make medicines
that would cure the sick.
that would cure the sick.
3
12643
2693
我想要製作出能治癒疾病的醫藥。
00:27
So I worked really hard,
4
15765
1385
所以我非常努力，
00:29
got a scholarship to the United States,
where I became a cancer researcher,
where I became a cancer researcher,
5
17174
3787
得到了赴美深造的獎學金，
成為癌症研究學家，
成為癌症研究學家，
00:32
and I loved it.
6
20985
1229
我熱愛自己的工作。
00:34
For someone who wants to cure diseases,
7
22612
2087
對於一個希望能治病的人來說，
00:36
there is no higher calling.
8
24723
1711
沒有比這個更高的使命。
00:39
Ten years later, I returned
to Kenya to do just that.
to Kenya to do just that.
9
27321
3352
十年後我回到肯亞，
就是為了繼續這樣的使命。
就是為了繼續這樣的使命。
00:43
A freshly minted PhD,
10
31201
1961
戴上全新的博士光環，
00:45
ready to take on this horrific illness,
11
33186
2201
準備好對抗這可怕的疾病。
00:47
which in Kenya was almost
certainly a death sentence.
certainly a death sentence.
12
35411
2911
對當時的肯亞來說，
得了癌症就等於被判了死刑。
得了癌症就等於被判了死刑。
00:51
But instead of landing a job
in a pharmaceutical company
in a pharmaceutical company
13
39601
2951
但是我並沒有進入藥廠，
00:54
or a hospital,
14
42576
1889
或到醫院工作，
00:56
I found myself drawn
to a different kind of lab,
to a different kind of lab,
15
44489
2372
我發現自己被引領到另一種實驗室，
00:59
working with a different
kind of patient --
kind of patient --
16
47366
2376
為另一種病人工作──
01:01
a patient whose illness was so serious
17
49766
2354
這位病人病得非常嚴重，
01:04
it impacted every single
person in my country;
person in my country;
18
52144
2885
影響了我祖國的每一個人，
01:07
a patient who needed to get healthy fast.
19
55618
2340
這個病人亟待恢復健康，
01:10
That patient was my government.
20
58328
2403
這個病人就是我們的政府。
01:14
(Laughter)
21
62126
1150
（笑聲）
01:16
See, many of us will agree that lots
of governments are unhealthy today.
of governments are unhealthy today.
22
64102
3602
很多人應該都會同意，
如今許多政府都不太健康。
如今許多政府都不太健康。
01:20
(Laughter)
23
68876
2083
（笑聲）
01:22
(Applause)
24
70983
4634
（掌聲）
01:28
And Kenya was no exception.
25
76814
1742
肯亞也不例外。
01:30
When I returned to Kenya in 2014,
26
78975
2503
當我在 2014 年返回肯亞時，
01:33
there was 17 percent youth unemployment.
27
81502
2704
青年失業率是 17%，
01:36
And Nairobi, the major business hub,
28
84785
2348
主要商業樞紐──首都奈洛比，
01:39
was rated 177th on the quality
of living index.
of living index.
29
87157
4075
生活品質指標名列第 177 名，
01:43
It was bad.
30
91256
1204
情況非常糟。
01:46
Now, an economy is only as healthy
as the entities that make it up.
as the entities that make it up.
31
94270
4459
只有在組成的實體都健全的狀況下，
一個經濟體才會健全。
一個經濟體才會健全。
01:51
So when government --
32
99187
1150
所以當政府──
01:52
one of its most vital entities --
33
100361
1745
也就是其中最重要的實體──
01:54
is weak or unhealthy,
34
102130
1438
不健全或很虛弱時，
01:55
everyone and everything suffers.
35
103592
1983
所有人事物都會受苦。
01:58
Sometimes you might
put a Band-Aid in place
put a Band-Aid in place
36
106522
2773
有時候你會想要貼上 OK 繃，
02:01
to try and temporarily stop the pain.
37
109319
2512
試著暫時止痛，
02:04
Maybe some of you here have participated
38
112732
1982
或許你們其中有些人曾經參與
02:06
in a Band-Aid operation
to an African country --
to an African country --
39
114738
2979
幫非洲國家貼上 OK 繃的過程──
02:09
setting up alternative schools,
building hospitals, digging wells --
building hospitals, digging wells --
40
117741
4482
設立另類學校、建造醫院、挖水井──
02:14
because governments there
either weren't or couldn't provide
either weren't or couldn't provide
41
122247
2937
因為那裡的政府
不願意或無法提供人民這些服務。
02:17
the services to their citizens.
42
125208
1969
02:19
We all know this is a temporary solution.
43
127900
2809
我們都知道這只是暫時的辦法，
02:23
There are just some things
Band-Aids can't fix,
Band-Aids can't fix,
44
131455
2785
有一些事情光用 OK 繃
是無法解決的，
是無法解決的，
02:27
like providing an environment
where businesses feel secure
where businesses feel secure
45
135027
4389
像是提供讓企業感覺安全的環境，
02:31
that they'll have an equal opportunity
46
139440
1811
讓大家有平等的機會
02:33
to be able to run and start
their businesses successfully.
their businesses successfully.
47
141275
3242
可以成功地開始經商，
02:36
Or there are systems in place
48
144541
1814
或是讓制度到位，
02:38
that would protect the private
property that they create.
property that they create.
49
146379
3041
保護大家創造出來的私有財產。
02:41
I would argue,
50
149444
1157
我認為，
02:42
only government is capable of creating
these necessary conditions
these necessary conditions
51
150625
3444
只有政府才有能力創造出
02:46
for economies to thrive.
52
154093
1651
讓經濟蓬勃發展的必要環境。
02:48
Economies thrive when business are able
to quickly and easily set up shop.
to quickly and easily set up shop.
53
156549
4838
當企業可以簡單快速地設立商店，
就能促進經濟繁榮。
就能促進經濟繁榮。
02:53
Business owners create new sources
of income for themselves,
of income for themselves,
54
161411
3372
企業經營者
為自己創造新的收入來源，
為自己創造新的收入來源，
02:56
new jobs get added into the economy
55
164807
2451
經濟體增加了新的工作機會，
02:59
and then more taxes are paid
to fund public projects.
to fund public projects.
56
167282
3564
就會帶來更多稅收，
進而發展公共計畫。
進而發展公共計畫。
03:03
New business is good for everyone.
57
171504
2463
新的企業對大家都有益處，
03:06
And it's such an important measure
of economic growth,
of economic growth,
58
174415
2830
也是測量經濟成長的重要指標。
03:09
the World Bank has a ranking called
the "Ease of Doing Business Ranking,"
the "Ease of Doing Business Ranking,"
59
177269
3951
世界銀行有一項
「經商便利度」排名，
「經商便利度」排名，
03:13
which measures how easy
or difficult it is to start a business
or difficult it is to start a business
60
181244
3037
測量在任何國家開始經商的難易度。
03:16
in any given country.
61
184305
1597
03:17
And as you can imagine,
62
185926
1619
你們可以想像，
03:20
starting or running a business
in a country with an ailing government --
in a country with an ailing government --
63
188404
3621
要在一個有惡質政府的
國家開始經商，
國家開始經商，
03:24
almost impossible.
64
192049
1449
是幾乎不可能的。
03:26
The President of Kenya knew this,
which is why in 2014,
which is why in 2014,
65
194432
3724
肯亞的總統深諳此理，
因此在 2014 年，
因此在 2014 年，
03:30
he came to our lab and asked
us to partner with him
us to partner with him
66
198180
3369
他來到我們的實驗室，
希望我們與他合作，
希望我們與他合作，
03:33
to be able to help Kenya
to jump-start business growth.
to jump-start business growth.
67
201573
3270
幫助肯亞加速企業成長。
03:37
He set an ambitious goal:
68
205689
1722
他訂了一個很有野心的目標：
03:39
he wanted Kenya to be ranked top 50
in this World Bank ranking.
in this World Bank ranking.
69
207778
4922
他希望肯亞能在世界銀行的排名中
名列前 50 名，
名列前 50 名，
03:45
In 2014 when he came,
70
213167
2077
他 2014 年來找我們的時候，
03:47
Kenya was ranked 136 out of 189 countries.
71
215268
4326
肯亞在 189 個國家中
名列第 136。
名列第 136。
03:52
We had our work cut out for us.
72
220071
2156
我們的任務非常艱鉅。
03:55
Fortunately, he came to the right place.
73
223592
2701
幸好，他找對地方了。
03:58
We're not just a Band-Aid kind of team.
74
226317
2327
我們不是只會貼 OK 繃的團隊，
04:00
We're a group of computer scientists,
mathematicians, engineers
mathematicians, engineers
75
228668
3766
我們是一群電腦科學家、
數學家、工程師，
數學家、工程師，
04:04
and a cancer researcher,
76
232458
1937
還有癌症研究學家。
04:06
who understood that in order
to cure the sickness
to cure the sickness
77
234419
2446
我們知道如果要治療
04:08
of a system as big as government,
78
236889
2074
像政府這麼大的一個系統，
04:10
we needed to examine the whole body,
79
238987
2400
我們需要檢驗整個身體，
04:13
and then we needed to drill down
all the way from the organs,
all the way from the organs,
80
241411
3087
我們需要深入各個器官，
04:16
into the tissues,
81
244522
1333
還有所有身體組織，
04:17
all the way to single cells,
82
245879
1502
直到每一個單一細胞，
04:19
so that we could properly
make a diagnosis.
make a diagnosis.
83
247405
2337
才能做出正確的診斷。
04:22
So with our marching orders
from the President himself,
from the President himself,
84
250762
2831
所以我們帶著總統本人的成命，
04:25
we embarked on the purest
of the scientific method:
of the scientific method:
85
253617
3113
採用最純粹的科學方法：
04:28
collecting data --
86
256754
1175
收集資料──
04:29
all the data we could get our hands on --
87
257953
2087
所有我們能夠取得的資料──
04:32
making hypotheses,
88
260064
1257
作出假設、
04:33
creating solutions,
89
261345
1237
建立解決方案、
04:34
one after the other.
90
262606
1192
一步接著一步去做。
04:36
So we met with hundreds of individuals
who worked at government agencies,
who worked at government agencies,
91
264845
4035
我們面談了數百位
在政府機關工作的人，
在政府機關工作的人，
04:40
from the tax agency, the lands
office, utilities company,
office, utilities company,
92
268904
3936
包括稅務機關、
地政機關、公用事業、
地政機關、公用事業、
04:44
the agency that's responsible
for registering companies,
for registering companies,
93
272864
3468
負責公司登記的機關，
04:48
and with each of them, we observed
them as they served customers,
them as they served customers,
94
276356
3599
我們觀察每一位人員
服務客戶時的狀況，
服務客戶時的狀況，
04:51
we documented their processes --
most of them were manual.
most of them were manual.
95
279979
4613
我們記錄了所有流程──
因為大部分是人工的。
因為大部分是人工的。
04:57
We also just went back and looked at
a lot of their previous paperwork
a lot of their previous paperwork
96
285473
3456
我們還回頭查看許多過去的公文，
05:00
to try and really understand;
97
288953
2168
試著深入了解，
05:03
to try and diagnose what bodily
malfunctions had occurred
malfunctions had occurred
98
291145
3350
試著診斷身體功能發生哪些問題，
05:06
that lead to that 136th spot
on the World Bank list.
on the World Bank list.
99
294519
3308
導致我們被世界銀行
排在第 136 名。
排在第 136 名。
05:10
What did we find?
100
298248
1303
我們發現什麼呢？
05:11
Well, in Kenya it was taking 72 days
101
299974
4071
在肯亞，
企業經營者需要 72 天
企業經營者需要 72 天
05:16
for a business owner
to register their property,
to register their property,
102
304069
2944
才能登記其產業。
05:19
compared to just one day in New Zealand,
103
307037
2397
而世界銀行名單排名第二的紐西蘭
05:21
which was ranked second
on the World Bank list.
on the World Bank list.
104
309458
2378
只需要一天。
05:24
It took 158 days to get
a new electric connection.
a new electric connection.
105
312827
4385
安裝新的電路管線需要 158 天，
05:29
In Korea it took 18 days.
106
317879
2432
在韓國只要 18 天。
05:32
If you wanted to get a construction permit
107
320984
2053
如果你需要
蓋房子的建築許可，
05:35
so you could put up a building,
108
323061
1520
在肯亞要花上 125 天，
05:36
in Kenya, it was going
to take you 125 days.
to take you 125 days.
109
324605
3571
05:40
In Singapore, which is ranked first,
that would only take you 26 days.
that would only take you 26 days.
110
328200
4446
而排名第一的新加坡
只需要 26 天。
只需要 26 天。
如果想上法庭解決糾紛、執行合約，
05:45
God forbid you had to go to court
111
333580
2044
05:47
to get help in being able to settle
a dispute to enforce a contract,
a dispute to enforce a contract,
112
335648
3887
希望不會發生，
05:51
because that process alone
would take you 465 days.
would take you 465 days.
113
339559
4281
因為光是這個程序
就會花上 465 天。
就會花上 465 天。
05:57
And if that wasn't bad enough,
114
345065
1932
這還不夠糟，
06:00
you would lose 40 percent
of your claim in just fees --
of your claim in just fees --
115
348675
4152
光是需要支付的費用，
就會讓你損失索賠的 40 %，
就會讓你損失索賠的 40 %，
像是律師費、執行費、訴訟費。
06:04
legal fees, enforcement fees, court fees.
116
352851
2872
06:09
Now, I know what you're thinking:
117
357108
2073
我知道你在想什麼：
06:12
for there to exist such inefficiencies
in an African country,
in an African country,
118
360726
3667
一個非洲國家有這麼差的辦事效率，
06:16
there must be corruption.
119
364417
1360
表示一定存在貪汙。
06:18
The very cells that run the show
must be corrupt to the bone.
must be corrupt to the bone.
120
366491
3476
操縱全局的核心人物
一定都腐敗到骨子裡了。
一定都腐敗到骨子裡了。
06:22
I thought so, too, actually.
121
370972
1532
事實上，我也這麼以為。
06:24
When we started out,
122
372984
1153
剛開始的時候，
06:26
I thought I was going to find
so much corruption,
so much corruption,
123
374161
3488
我以為我會發現各種貪污腐敗，
06:29
I was literally going to either die
or get killed in the process.
or get killed in the process.
124
377673
3496
我可能會在過程中
真的死掉或是被殺。
真的死掉或是被殺。
06:33
(Laughter)
125
381193
1543
（笑聲）
06:36
But when we dug deeper,
126
384946
1955
但是隨著我們的調查逐漸深入，
06:38
we didn't find corruption
in the classic sense:
in the classic sense:
127
386925
2635
我們並沒有發現
一般人認為的那種腐敗：
一般人認為的那種腐敗：
06:42
slimy gangsters lurking in the darkness,
128
390106
3008
在暗處潛伏的狡猾黑道，
06:45
waiting to grease the palms
of their friends.
of their friends.
129
393138
2317
等著賄賂徇私。
06:48
What we found was an overwhelming
sense of helplessness.
sense of helplessness.
130
396139
3986
我們發現的，
是排山倒海而來的無力感。
是排山倒海而來的無力感。
06:53
Our government was sick,
131
401684
1262
我們的政府生病了，
06:54
because government
employees felt helpless.
employees felt helpless.
132
402970
3524
因為政府職員感到無可奈何。
06:58
They felt that they were not
empowered to drive change.
empowered to drive change.
133
406993
3083
他們覺得自己沒有被賦予
可以改變現狀的能力。
可以改變現狀的能力。
07:02
And when people feel stuck and helpless,
134
410600
3636
而當人們感到無奈受困時，
07:06
they stop seeing their role
in a bigger system.
in a bigger system.
135
414968
2495
他們再也看不見
自己在大體制裡面的角色，
自己在大體制裡面的角色，
07:10
They start to think the work they do
doesn't matter in driving change.
doesn't matter in driving change.
136
418265
4469
開始認為自己的工作不會帶來改變。
07:14
And when that happens,
137
422758
1806
當這種情況發生時，
07:16
things slow down,
138
424588
1593
一切都開始變慢，
07:18
fall through the cracks
139
426205
1420
像掉進黑暗的狹縫中，
07:19
and inefficiencies flourish.
140
427649
1766
效率越來越低。
07:23
Now imagine with me,
141
431171
1765
現在跟我一起想像，
07:24
if you had a process
you had to go through --
you had to go through --
142
432960
3938
如果你有一個辦公程序需要去跑──
07:28
had no other alternative --
143
436922
1770
沒有其他替代方案──
07:30
and this process was inefficient, complex
144
438716
3047
而這個程序既複雜又沒效率，
07:34
and very, very slow.
145
442461
1390
而且非常緩慢耗時。
07:35
What would you do?
146
443875
1224
你會怎麼做？
07:38
I think you might start by trying
to find somebody to outsource it to,
to find somebody to outsource it to,
147
446482
3328
可能你一開始會另外找人去做，
07:41
so that they can just
take care of that for you.
take care of that for you.
148
449834
2345
讓別人幫你搞定。
07:44
If that doesn't work,
149
452800
1404
如果還是不行，
07:47
maybe you'd consider paying somebody
150
455307
2010
你可能會考慮付錢，
07:49
to just "unofficially" take care
of it on your behalf --
of it on your behalf --
151
457341
3380
讓人｢私下｣幫你處理──
07:52
especially if you thought
nobody was going to catch you.
nobody was going to catch you.
152
460745
2758
尤其是你覺得不會被發現的話。
07:56
Not out of malice or greed,
153
464790
2370
不是出於惡意或貪欲，
07:59
just trying to make sure that you get
something to work for you
something to work for you
154
467184
3091
只是想確保事情可以辦成，
08:02
so you can move on.
155
470299
1158
好讓你繼續下一步。
08:03
Unfortunately, that
is the beginning of corruption.
is the beginning of corruption.
156
471918
3010
不幸的是，這就是腐敗的開端。
08:07
And if left to thrive and grow,
157
475439
2323
而且如果放任它繼續擴大，
08:09
it seeps into the whole system,
158
477786
1566
就會滲透到整個體制中，
08:11
and before you know it,
159
479376
1370
然後在你還沒發現的時候，
08:12
the whole body is sick.
160
480770
1565
整個體制就已經生病了。
08:16
Knowing this,
161
484596
1293
了解到這一點，
08:17
we had to start by making sure
162
485913
1555
我們首先必須確認，
08:19
that every single stakeholder
we worked with had a shared vision
we worked with had a shared vision
163
487492
4577
每一位合作的相關人士，
都對我們要做的事情
擁有共同的願景。
擁有共同的願景。
08:24
for what we wanted to do.
164
492093
1429
08:26
So we met with everyone,
165
494192
2034
因此我們和所有人見面，
08:28
from the clerk whose sole job
is to remove staples
is to remove staples
166
496656
2559
從工作內容是
拆除申請文件訂書針的職員，
08:31
from application packets,
167
499239
1549
08:33
to the legal drafters
at the attorney general's office,
at the attorney general's office,
168
501446
2985
到總檢察長辦公室的
法律文書起草人，
法律文書起草人，
以及企業經營者到政府機關辦事時，
08:37
to the clerks who are responsible
for serving business owners
for serving business owners
169
505187
2997
08:40
when they came to access
government services.
government services.
170
508208
2432
負責接待的櫃臺人員。
08:43
And with them,
171
511557
1150
和他們一起，
08:44
we made sure that they understood
172
512731
1572
我們確保大家都能了解，
08:46
how their day-to-day actions
were impacting our ability as a country
were impacting our ability as a country
173
514327
4747
他們每天的一舉一動，
都會影響整個國家
都會影響整個國家
08:51
to create new jobs
and to attract investments.
and to attract investments.
174
519098
3075
創造新的工作機會
以及吸引資金的能力。
以及吸引資金的能力。
08:54
No one's role was too small;
everyone's role was vital.
everyone's role was vital.
175
522605
3560
沒有人的角色輕如鴻毛，
每個人都至關重要。
每個人都至關重要。
09:00
Now, guess what we started to see?
176
528087
1875
那麼，來猜猜看，
我們看到怎樣的改變？
我們看到怎樣的改變？
09:02
A coalition of government employees
177
530994
2013
一個所有人都充滿期待
09:05
who are excited and ready to drive change,
178
533031
2112
而且準備好
做出改變的政府職員聯盟，
做出改變的政府職員聯盟，
09:07
began to grow and form.
179
535167
2065
開始形成並茁壯。
09:09
And together we started
to implement changes
to implement changes
180
537927
2604
大家團結起來開始行動，
09:12
that impacted the service
delivery of our country.
delivery of our country.
181
540555
3232
進行影響我們政府服務品質的改變。
09:16
The result?
182
544585
1424
結果呢？
09:18
In just two years,
183
546033
2041
短短兩年時間，
09:20
Kenya's ranking moved from 136 to 92.
184
548098
3960
肯亞的排名從 136 名
上升到 92 名。
上升到 92 名。
09:25
(Applause)
185
553024
5960
（掌聲）
09:32
And in recognition of the significant
reforms we've been able to implement
reforms we've been able to implement
186
560520
4389
為了表揚我們在這麼短的時間
09:36
in such a short time,
187
564933
1779
做出顯著的改革，
09:38
Kenya was recognized
188
566736
1881
肯亞連續兩年
09:40
to be among the top three
global reformers in the world
global reformers in the world
189
568641
3586
受到表揚為全球前三名改革者。
09:44
two years in a row.
190
572251
1416
（掌聲）
09:46
(Applause)
191
574698
5380
09:53
Are we fully healthy?
192
581164
1566
我們完全恢復健康了嗎？
09:55
No.
193
583556
1166
還沒有。
09:57
We have some serious work still to do.
194
585149
2432
我們仍有許多要努力的地方。
10:00
I like to think about these two years
like a weight-loss program.
like a weight-loss program.
195
588336
3477
我喜歡把這兩年想成是減肥計畫。
10:04
(Laughter)
196
592175
1576
（笑聲）
10:06
It's that time after months
of hard, grueling work at the gym,
of hard, grueling work at the gym,
197
594521
3962
在健身房裡努力了好幾個月，
10:10
and then you get your first
time to weigh yourself,
time to weigh yourself,
198
598507
2430
然後終於第一次量自己的體重，
10:12
and you've lost 20 pounds.
199
600961
1664
發現自己瘦了 20 磅。
10:15
You're feeling unstoppable.
200
603007
1782
你覺得再也沒有什麼可以阻擋自己。
10:18
Now, some of you may think
this doesn't apply to you.
this doesn't apply to you.
201
606697
4337
你們之中有些人
可能認為這與你無關。
可能認為這與你無關。
10:23
You're not from Kenya.
202
611058
1350
你不是肯亞人、
10:24
You don't intend to be an entrepreneur.
203
612432
2142
你並不想成為企業家。
10:26
But think with me for just a moment.
204
614598
1962
但是請跟我一起思考一下。
10:29
When is the last time
you accessed a government service?
you accessed a government service?
205
617314
3452
你上次到政府機關辦事是什麼時候？
10:33
Maybe applied for your driver's license,
206
621980
2776
可能是申請駕照、
10:36
tried to do your taxes on your own.
207
624780
3568
想要自己報稅等等。
10:42
It's easy in this political
and global economy
and global economy
208
630644
2770
在這個充滿政治的全球經濟體中，
10:45
to want to give up when we think
about transforming government.
about transforming government.
209
633438
3050
當我們希望政府轉型時，
很容易就會想放棄。
很容易就會想放棄。
10:49
We can easily resign to the fact
or to the thinking
or to the thinking
210
637386
3501
我們輕易就向現實投降，
10:52
that government is too inefficient,
211
640911
2342
或是認為政府效率太差、
10:55
too corrupt,
212
643277
1156
太腐敗、
10:56
unfixable.
213
644457
1231
無法修復。
10:58
We might even rarely get
some key government responsibilities
some key government responsibilities
214
646527
3437
我們甚至很少負起重要的政府責任，
11:01
to other sectors,
215
649988
1200
可能推託給其他部門、
11:03
to Band-Aid solutions,
216
651212
1169
依賴貼 OK 繃的方式，
11:04
or to just give up and feel helpless.
217
652405
2568
或是乾脆放棄覺得無可奈何。
11:08
But just because a system is sick
doesn't mean it's dying.
doesn't mean it's dying.
218
656029
3883
一個體制生病並不代表沒救了，
11:12
We cannot afford to give up
219
660689
2807
面對改善政府的挑戰時，
11:15
when it comes to the challenges
of fixing our governments.
of fixing our governments.
220
663520
3033
我們責無旁貸。
11:19
In the end,
221
667989
1156
畢竟，
11:22
what really makes a government healthy
is when healthy cells --
is when healthy cells --
222
670682
4175
讓政府健全的關鍵，
是所有健康的細胞──
是所有健康的細胞──
11:26
that's you and I --
223
674881
1991
也就是你我──
11:29
get to the ground,
224
677834
1647
腳踏實地、
11:31
roll up our sleeves,
225
679505
1284
捲起袖管、
11:32
refuse to be helpless
226
680813
2105
拒絕感到無奈，
11:34
and believe that sometimes,
227
682942
1796
然後堅信其實有時候，
11:36
all it takes is for us
to create some space
to create some space
228
684762
3230
我們需要做的只是創造一個空間，
11:40
for healthy cells to grow and thrive.
229
688016
2215
讓健康的細胞能夠成長茁壯。
11:42
Thank you.
230
690781
1157
謝謝。
11:43
(Applause)
231
691962
6239
（掌聲）
ABOUT THE SPEAKER
Charity Wayua - Public sector researcherIBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team.
Why you should listen
Dr. Charity Wayua creates commercially viable innovative solutions to address inefficiencies in the delivery of government services with the aim of creating an environment where businesses thrive. Wayua and her team work closely with the government and private sector to co-create various public sector solutions that make the delivery of government services to businesses more efficient and effective. The World Bank ranked Kenya the third most reformed country on its "Ease of Doing Business" ranking two years in a row, moving up 44 places in rank in just two years in part due to the work of Wayua's team.
Charity Wayua | Speaker | TED.com