ABOUT THE SPEAKER
Michael C. Bush - Equity visionary
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all.

Why you should listen

Michael C. Bush is CEO of Great Place to Work, the global research and analytics firm that produces the annual FORTUNE 100 Best Companies to Work For list, the 100 Best Workplaces for Women list, the Best Workplaces for Diversity list and dozens of other distinguished workplace rankings around the world.
 
Since 2015, Bush has expanded Great Place to Work's global mission to build a better world by helping organizations create great places to work not just for some but for all. Under his leadership, the firm has developed a higher standard of excellence that accounts for fair and equitable treatment of employees across demographic groups, as well as executive leader effectiveness, innovation and financial sustainability.
 
His book A Great Place to Work For All outlines the compelling business and social benefits that come from these efforts.

More profile about the speaker
Michael C. Bush | Speaker | TED.com
The Way We Work

Michael C. Bush: This is what makes employees happy at work

Michael C. Bush: Ini membuatkan pekerja gembira

Filmed:
1,789,420 views

Terdapat tiga bilion pekerja di dunia ini, dan hanya 40 peratus yang melaporkan mereka gembira di tempat kerja. Michael C. Bush berkongsi pandangannya tentang apa yang membuatkan pekerja tidak gembira -- dan bagaimana memupuk kepuasan boleh memanfaatkan keuntungan mereka
- Equity visionary
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all. Full bio

Double-click the English transcript below to play the video.

00:00
We surveykaji selidik CEOsCeo, policepolis officerspegawai,
trucktrak driversPemandu-pemandu, cooksTukang masak, engineersjurutera.
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Kami tinjau CEO, polis, pemandu lori,
tukang masak, jurutera.
00:04
If people are workingbekerja,
we'vekami sudah surveyeddikaji them.
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Kami buat tinjauan orang bekerja.
00:06
And what we know,
in termsterma of theirmereka happinesskebahagiaan:
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Kami dapati,
dari segi kegembiraan mereka:
00:08
workerspekerja all want the samesama things.
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semua pekerja mahu benda sama.
00:10
[The Way We Work]
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[Cara Kita Bekerja]
00:15
There's threetiga billionbilion
workingbekerja people in the worlddunia.
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Ada tiga bilion pekerja di dunia.
00:17
And about 40 percentperatus of them would say
they're happygembira at work.
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Lebih kurang 40 peratus berkata
mereka gembira bekerja.
00:20
That meansbermakna about 1.8 billionbilion,
or almosthampir two billionbilion people,
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Ini bermakna, lebih kurang 1.8 bilion
hingga dua bilion orang
00:24
are not happygembira at work.
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tidak gembira bekerja.
00:25
What does that do,
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Apa maksudnya,
00:27
bothkedua-duanya to those people
and the organizationsorganisasi that they work in?
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bagi pekerja dan organisasi mereka?
00:30
Well, let's talk about moneywang.
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Mari bercakap tentang duit.
00:31
OrganizationsOrganisasi that have
a lot of happygembira employeespekerja
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Organisasi dengan ramai pekerja gembira
00:34
have threetiga timeskali the revenuependapatan growthpertumbuhan,
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mengaut keuntungan tiga kali lebih
berbanding organisasi
yang sebaliknya.
00:36
comparedberbanding to organizationsorganisasi
where that's not truebenar.
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00:38
They outperformmengatasi the stockstok marketpasaran
by a factorfaktor of threetiga.
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Mereka kalahkan pasaran
dengan faktor tiga.
00:41
And if you look at employeepekerja turnoverPerolehan,
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Jika dilihat tukar ganti pekerja,
00:43
it's halfseparuh that of organizationsorganisasi
that have a lot of unhappytidak berpuas hati employeespekerja.
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ia separuh dari organisasi dengan
ramai pekerja tidak gembira.
00:48
The miraclekeajaiban thing is,
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Keajaibannya,
00:49
you don't have to spendbelanja
more moneywang to make this happenberlaku.
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anda tak perlu berbelanja lebih
untuk buat ini berlaku.
00:51
It's not about ping-pongPingpong tablesjadual
and massagesUrutan and pethaiwan peliharaan walkingberjalan kaki.
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Ini bukan tentang meja ping-pong,
urut dan jagakan haiwan.
00:54
It's not about the perksFaedah.
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Ini bukan tentang manfaat.
00:56
It's all about how
they're treateddirawat by theirmereka leaderspemimpin
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ini tentang cara mereka dilayan
oleh pemimpin
00:58
and by the people that they work with.
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dan rakan sekerja mereka.
01:00
So I'd like to shareberkongsi a fewbeberapa ideasidea
that createbuat happygembira employeespekerja.
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Saya ingin berkongsi idea untuk
melahirkan pekerja gembira.
01:04
IdeaIdea numbernombor one:
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Pertama:
01:06
in organizationsorganisasi
where employeespekerja are happygembira,
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Dalam organisasi dengan pekerja gembira,
01:08
what you find is two things are presentsekarang:
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anda akan dapati dua perkara:
01:10
trustamanah and respectmenghormati.
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percaya dan hormat.
01:12
LeadersPemimpin oftenselalunya say,
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Pemimpin sering berkata
01:13
"We trustamanah our employeespekerja.
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"Kami percaya pekerja kami.
01:15
We empowermemberi kuasa our employeespekerja."
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Kami beri kuasa kepada pekerja."
01:16
And then when an employeepekerja
needskeperluan a laptopkomputer riba --
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Apabila pekerja
perlu komputer riba -
01:18
and this is a truebenar examplecontohnya --
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ini contoh sebenar -
01:20
15 people have to approveterima that laptopkomputer riba.
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15 orang perlu luluskan komputer riba.
01:22
So for the employeepekerja,
all the wordskata-kata are right,
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Bagi pekerja,
kata-kata itu semua betul,
01:25
but 15 levelstahap of approvalKelulusan
for a $1,500 laptopkomputer riba?
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tetapi 15 peringkat kelulusan
untuk komputer riba berharga $1,500?
01:28
You've actuallysebenarnya spentdibelanjakan more moneywang
than the laptopkomputer riba, on the approvalKelulusan.
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Lebih banyak dibelanjakan
untuk kelulusan berbanding komputer riba.
01:32
And the employeepekerja feelsterasa
maybe they're really not trusteddipercayai.
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Dan pekerja rasa mungkin
mereka tak dipercayai.
01:35
So what can an organizationorganisasi do
to have a hightinggi leveltahap of trustamanah?
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Apa organisasi boleh buat
untuk memupuk kepercayaan tinggi?
01:40
The first organizationorganisasi
that comesdatang to mindfikiran is FourEmpat SeasonsMusim.
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Organisasi pertama yang difikirkan
ialah Four Seasons.
01:43
They have magnificentmegah propertieshartanah
all around the worlddunia.
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Mereka ada hartanah hebat
di seluruh dunia.
01:46
And theirmereka employeespekerja are told,
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Pekerja diberitahu,
01:47
"Do whateverapa-apa sahajalah you think is right
when servicingperkhidmatan the customerpelanggan."
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"Buat yang difikirkan betul
dalam melayan pelanggan."
Memberi kepercayaan kepada pekerja
untuk membuat yang difikirkan betul
01:50
To handtangan that trustamanah to your employeespekerja
to do whateverapa-apa sahajalah they think is right
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membuatkan pekerja rasa hebat.
01:55
makesmembuat the employeespekerja feel great.
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01:56
And this is why they're knowndiketahui
for deliveringmenyampaikan some of the bestterbaik serviceperkhidmatan
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Kerana itu mereka terkenal
dalam memberikan perkhidmatan terbaik
di seluruh dunia.
02:00
in the worlddunia.
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02:01
IdeaIdea numbernombor two: fairnessKeadilan.
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Kedua: keadilan.
Perkara yang menghakis kepercayaan
dalam organisasi
02:03
The thing that erodesmenghancurkan trustamanah
in an organizationorganisasi
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02:07
fasterlebih pantas than anything elselain
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lebih cepat dari benda lain
02:08
is when employeespekerja feel
that they're beingmenjadi treateddirawat unfairlytidak adil.
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ialah apabila pekerja rasa mereka
tidak dilayan dengan adil.
Pekerja ingin dilayan sama rata,
02:11
EmployeesPekerja want to be treateddirawat the samesama,
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02:13
regardlesstidak kira of theirmereka rankPangkat
or theirmereka tenuretempoh or theirmereka ageumur
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tak kira pangkat, tempoh bekerja, umur,
pengalaman, atau tugas mereka
02:16
or theirmereka experiencepengalaman or theirmereka jobkerja categorykategori,
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02:18
comparedberbanding to anyonesesiapa elselain.
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berbanding orang lain.
02:20
When I think about great organizationsorganisasi
who get fairnessKeadilan right,
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Jika difikirkan tentang organisasi
yang adil,
02:23
the first organizationorganisasi
that comesdatang to mindfikiran is SalesforceSalesforce.
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yang pertama ialah Salesforce.
Mereka dapati lelaki dan wanita
yang membuat kerja sama
02:26
They founddijumpai that menlelaki and womenwanita
workingbekerja in the samesama jobkerja
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02:28
with the samesama leveltahap of proficiencyKecekapan
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dengan tahap kecekapan sama
menjana jumlah duit yang berbeza.
02:30
were makingmembuat differentberbeza amountsjumlah of moneywang.
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Mereka terus buat pengiraan
02:32
So immediatelysegera, they
calculateddikira the differencebeza,
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dan melaburkan tiga juta dolar untuk
seimbangkan perbezaan itu.
02:34
and they investedmelabur threetiga millionjuta dollarsdolar
to try and balanceseimbang things out.
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02:39
IdeaIdea numbernombor threetiga is listeningmendengar.
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Ketiga ialah mendengar.
Untuk menjadi pendengar
yang memahami semua orang,
02:41
So, to be a listenerpendengar who connectsbersambung
with all typesjenis of people,
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kita perlu lupakan beberapa perkara.
02:45
we have to unlearntidak belajar a fewbeberapa things.
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Kita telah diajar tentang
mendengar dengan aktif dan hubungan mata -
02:47
We'veKita kena all been taughtdiajar about
activeaktif listeningmendengar and eyemata contacthubungi --
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02:51
an intensetegang staremerenung
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pandangan tajam
02:53
and a compassionateihsan look.
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dan pandangan belas kasihan.
02:54
That's not listeningmendengar.
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Ini bukan mendengar.
02:56
RepeatingBerulang what the personorang sayskata --
that's not listeningmendengar.
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Ulang kata-kata orang -
bukan mendengar.
Merendah diri
02:59
BeingSedang humblerendah hati
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03:00
and always huntingmemburu and searchingmencari
for the bestterbaik ideaidea possiblemungkin --
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dan mencari idea terbaik mungkin -
03:03
that's what listeningmendengar is.
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itu mendengar.
03:05
And employeespekerja can feel
whethersama ada you're doing that or not.
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Pekerja tahu jika anda
mendengar atau tidak.
03:07
They want to know, when they talk to you
and shareberkongsi an ideaidea,
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Mereka ingin tahu, jika mereka bercakap
dan berkongsi idea,
adakah anda pertimbangkan
semasa buat keputusan?
03:11
did you considerpertimbangkan it
when you madedibuat a decisionkeputusan?
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Satu perkara yang orang hargai dan mahu
apabila mereka bercakap
03:13
The one thing that everybodysemua orang appreciatesMenghargai
and wants when they're speakingbercakap
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ialah mereka tahu pandangan mereka
amat berharga
03:17
is to know that what they say
mattersperkara-perkara so much
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03:21
you mightmungkin actuallysebenarnya changeubah your mindfikiran.
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anda mungkin mengubah fikiran.
03:23
OtherwiseSebaliknya, what's the pointtitik
of the conversationperbualan?
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Jika tidak, apa gunanya perbualan?
03:27
We all know the things we need to changeubah,
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Kita tahu perkara kita perlu ubah,
03:29
the things that we need to do differentlyberbeza.
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perkara yang perlu dibuat berlainan.
Tingkah laku anda,
cara anda melayan orang lain,
03:32
The way you behaveberkelakuan,
the way you treatmerawat otherslain-lain,
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03:34
the way you respondmembalas, the way you supportsokongan,
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cara anda menjawab,
cara anda beri sokongan
03:37
definesmentakrifkan the work experiencepengalaman
for everyonesemua orang around you.
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mencipta pengalaman kerja
untuk semua di sekeliling anda.
03:40
ChangingMenukar to be a better personorang --
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Berubah menjadi lebih baik -
dunia penuh dengan kegagalan ini.
03:42
the worlddunia is litteredberselerak with those failureskegagalan.
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Berubah kerana anda percaya
dengan sesuatu,
03:44
But changingberubah because
there's something you believe in,
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anda ada tujuan,
03:47
some purposetujuan that you have,
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03:49
where you're willingbersedia to riskrisiko
almosthampir everything
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hingga anda sanggup mengorbankan segalanya
kerana ia amat penting bagi anda -
03:52
because it's so importantpenting to you --
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03:54
that's the reasonsebab to changeubah.
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itu sebab untuk berubah.
03:55
If it's not, you should probablymungkin
find a differentberbeza placetempat to work.
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Jika tidak, mungkin anda perlu
cari tempat kerja lain.
Translated by Haslina Abdul Hardy
Reviewed by Aznah Binti Arshad

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ABOUT THE SPEAKER
Michael C. Bush - Equity visionary
Michael C. Bush is helping to build a better world by helping organizations become great places to work for all.

Why you should listen

Michael C. Bush is CEO of Great Place to Work, the global research and analytics firm that produces the annual FORTUNE 100 Best Companies to Work For list, the 100 Best Workplaces for Women list, the Best Workplaces for Diversity list and dozens of other distinguished workplace rankings around the world.
 
Since 2015, Bush has expanded Great Place to Work's global mission to build a better world by helping organizations create great places to work not just for some but for all. Under his leadership, the firm has developed a higher standard of excellence that accounts for fair and equitable treatment of employees across demographic groups, as well as executive leader effectiveness, innovation and financial sustainability.
 
His book A Great Place to Work For All outlines the compelling business and social benefits that come from these efforts.

More profile about the speaker
Michael C. Bush | Speaker | TED.com