The Way We Work
Matt Mullenweg: Why working from home is good for business
马特·穆伦维格: 为什么在家办公对生意有好处
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随着远程工作的普及，如今的员工可以在不同城市、国家甚至多个时区进行协作。这将如何改变办公室文化？我们怎样才能确保总部和家里的所有员工都能感受到彼此的联系? 马特·穆伦维格，WordPress的联合创始人和Automattic（拥有100%的分布式员工）的CEO，分享了他的秘密武器。
Matt Mullenweg - Democratizer
Matt Mullenweg is the co-founder of the open-source blogging platform WordPress, the most popular publishing platform on the web, and the founder and CEO of Automattic. Full bio
Matt Mullenweg is the co-founder of the open-source blogging platform WordPress, the most popular publishing platform on the web, and the founder and CEO of Automattic. Full bio
Double-click the English transcript below to play the video.
00:00
The basic problem
with working in an office
with working in an office
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在办公室工作最基本的问题是
你根本无法控制你的工作环境。
00:02
is you're just not in control
of your work environment.
of your work environment.
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【我们的工作方式】
00:05
[The Way We Work]
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00:08
Howdy, my name is Matt,
and I'm the CEO of Automattic,
and I'm the CEO of Automattic,
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大家好，我是马特，是
Automattic的首席执行官，
Automattic的首席执行官，
00:11
the company behind WordPress.com,
Jetpack and WooCommerce.
Jetpack and WooCommerce.
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WordPress.com、Jetpack
和WooCommerce的母公司。
和WooCommerce的母公司。
00:14
We're coming up on over 800 employees,
and they live everywhere,
and they live everywhere,
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我们在全球各地有超过800位雇员，
从加利福尼亚到亚拉巴马，密西西比，
到我所在的德克萨斯州。
到我所在的德克萨斯州。
00:19
from California to Alabama, Mississippi,
to where I live in Texas.
to where I live in Texas.
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他们也分布在67个国家。
00:22
They're also in 67 countries.
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加拿大，墨西哥，印度，新西兰。
00:24
Canada, Mexico, India, New Zealand.
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他们中的一些人甚至没有自己的
固定居所，他们是游牧民族。
固定居所，他们是游牧民族。
00:27
Some of them choose not even
to have a home base, they're nomads.
to have a home base, they're nomads.
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不管他们住在房车中，
还是在旅途中住Airbnbs，
还是在旅途中住Airbnbs，
00:30
Whether they are in RVs
or traveling through Airbnbs,
or traveling through Airbnbs,
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他们每天、每周或每月都在新的地方。
00:32
they are in new places
every day, week or month.
every day, week or month.
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只要能找到网速好的Wi-Fi，
我们不关心他们在哪。
我们不关心他们在哪。
00:34
As long as they can find good Wi-Fi,
we don't care where they are.
we don't care where they are.
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我们以分布式工作为主
可不是什么拍脑门的决定。
可不是什么拍脑门的决定。
00:38
Our focus on distributed work
didn't happen accidentally.
didn't happen accidentally.
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我们一开始就是这么计划的。
00:41
It was a conscious choice
from the very beginning.
from the very beginning.
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注意我们没有使用“远程”这个词，
00:43
Notice I don't use the word "remote,"
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00:45
because it sets up the expectation,
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因为这建立了预期，
对有些人来说是必要的，有些人则不。
00:47
that some people are essential
and some aren't.
and some aren't.
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00:49
I use the word "distributed"
to describe what we do,
to describe what we do,
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我使用“分布式”来描述我们的工作方式，
这里每个人都在平等的工作环境中。
00:52
where everyone is
on an equal playing field.
on an equal playing field.
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00:53
I think a distributed workforce
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我认为一个分布式的办公场地
是构建公司最高效的方式。
00:55
is the most effective way
to build a company.
to build a company.
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关键是你必须有意识地追寻它。
00:56
The key is you have to
approach it consciously.
approach it consciously.
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当我们创立WordPress时，
00:59
When we started WordPress,
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01:00
many of the first 20 hires
were people I'd never met in person.
were people I'd never met in person.
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我们雇佣的前20个员工中，
大多数我都没见过。
大多数我都没见过。
01:03
But we'd collaborated online,
sometimes for years.
sometimes for years.
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但我们在网上合作过，
有些合作过好多年。
有些合作过好多年。
01:06
I wanted to continue that
for one simple reason.
for one simple reason.
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我想保持这样的合作
是出于一个简单的原因，
是出于一个简单的原因，
我相信才能和智慧
01:09
I believe that talent and intelligence
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平均地分布在全世界各地。
01:11
are equally distributed
throughout the world.
throughout the world.
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但机会并不是。
01:13
But opportunity is not.
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01:15
In Silicon Valley,
the big tech companies fish
the big tech companies fish
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在硅谷，大型科技公司基本上
从同一个小池塘或海湾捕鱼。
01:17
from essentially
the same small pond or bay.
the same small pond or bay.
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一家分布式公司可以从整个海洋中捕鱼。
01:19
A distributed company
can fish from the entire ocean.
can fish from the entire ocean.
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与其雇佣一个成长在日本工作在加州的人，
01:22
Instead of hiring someone who grew up
in Japan but lives in California,
in Japan but lives in California,
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你可以得到一个在世界上任何地方
01:26
you can gain someone who lives, works,
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生活，工作，起床和睡觉的人。
01:28
wakes up and goes to sleep
wherever they are in the world.
wherever they are in the world.
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01:31
They bring a different
understanding of that culture
understanding of that culture
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他们带来对本国文化的不同理解
和一种不同的生活体验。
01:33
and a different lived experience.
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分布式办公的决策基础在于，
01:35
At the base of the decision
to go distributed,
to go distributed,
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01:37
there's a desire to give people autonomy
over how they do their work.
over how they do their work.
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给予人们工作自主权的欲望。
除非你特定的某个工作时间很重要，
01:41
Unless you're in a role
where specific hours are important,
where specific hours are important,
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你可以定自己的时间表。
01:44
you can make your own schedule.
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每个人都可以有一个角落用来办公，
坐在自己喜欢的窗边，吃想吃的食物，
坐在自己喜欢的窗边，吃想吃的食物，
01:45
Everyone can have a corner office,
their windows, the food they want to eat,
their windows, the food they want to eat,
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你可以选择啥时候放音乐，啥时候安静。
01:49
you can choose when there's music
and when there's silence.
and when there's silence.
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你可以设定房间的温度。
01:52
You can choose what temperature
the room should be.
the room should be.
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你还可以节省通勤的时间，
01:54
You can save the time
you'd spend commuting
you'd spend commuting
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把它用在对你重要的事情上。
01:56
and put it into things
that are important to you.
that are important to you.
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分布式办公对于科技公司很理想。
01:59
A distributed workforce
is ideal for a technology company.
is ideal for a technology company.
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但人们常常问我，
02:01
But people often ask me,
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“这对你们很适用，但对其他公司合适吗？”
02:03
"This works great for y'all,
but what about everyone else?"
but what about everyone else?"
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如果你有办公室的话，
02:06
If you have an office,
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02:07
you can do a few things
to build distributed capability.
to build distributed capability.
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你可以做一些事情去建造分布式能力。
02:10
First: document everything.
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首先：记录一切东西。
02:13
In an office, it's easy
to make decisions in the moment,
to make decisions in the moment,
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在办公室中，很容易当下就做决定，
在厨房中，在大厅中。
02:15
in the kitchen, in the hall.
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但如果有人远程工作，
02:17
But if people work remotely
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无法参与一些团队成员
02:18
and some members of the team
are having those conversations
are having those conversations
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所进行的对话，
02:21
they don't have access to,
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他们就会在不了解原因的
情况下看到这些决定。
情况下看到这些决定。
02:22
they'll see these decisions being made
without understanding the why.
without understanding the why.
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总是留下你在哪里
和你在想什么的痕迹。
和你在想什么的痕迹。
02:26
Always leave a trail of where you were
and what you were thinking about.
and what you were thinking about.
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当你走开时，其他人也能跟上。
02:29
This allows others to pick up
where you left off.
where you left off.
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它让在不同时区的人也能互动，
02:31
It allows people in different
time zones to interact,
time zones to interact,
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随着组织的发展，这也是一个很好的想法，
02:34
it's also great to think about
as an organization evolves,
as an organization evolves,
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铁打的军营流水的兵。
02:37
people leaving and people joining.
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要在网上留下尽可能多的信息。
02:38
Try to have as much communication
as possible online.
as possible online.
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当一切信息都被分享和公开时，
可以让新人很快追上。
可以让新人很快追上。
02:42
When everything's shared and public,
it allows new people to catch up quickly.
it allows new people to catch up quickly.
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你也需要找到合适的工具。
02:46
You also need to find the right tools.
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有很多的应用和服务
可以辅助日常沟通，
可以辅助日常沟通，
02:48
There are so many apps and services
that help with day-to-day communication,
that help with day-to-day communication,
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视频会议和项目管理。
02:52
video conferencing, project management.
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02:54
The things that changed how you work
probably aren't objects anymore.
probably aren't objects anymore.
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改变你工作方式的可能不是实物了。
02:58
They're things you access
through your computer.
through your computer.
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他们是你可以通过电脑获得的东西。
所以要去尝试用来增强协作的不同工具，
03:00
So experiment with different
tools that enable collaboration,
tools that enable collaboration,
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看看什么有效。
03:03
see what works.
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创造富有成效的面对面的时间。
03:05
Create productive, face-to-face time.
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在传统办公场所，
03:07
In a traditional office,
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一年中有48周你都在同一个地方，
03:08
you're in the same place
48 weeks out of the year
48 weeks out of the year
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可能3或4周的时间在外面。
03:10
and you might have
three or four weeks apart.
three or four weeks apart.
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我们试图扭转这一切：
我们会举行短期的聚会。
我们会举行短期的聚会。
03:13
We try to flip that: we come together
for short, intense bursts.
for short, intense bursts.
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每年我们开一次盛大的聚会，
03:16
Once a year we do a grand meet-up
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整个公司的人用一周的时间欢聚一堂。
03:17
where the entire company
comes together for a week.
comes together for a week.
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这一半是工作，一半是社交。
03:20
It's half-work, half-play.
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主要的目的是让人们彼此熟络。
03:21
The primary goal is connecting people.
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我们要确保每个人的信息都是对等的，
03:23
We want to make sure
everyone's aligned and on the same page,
everyone's aligned and on the same page,
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并且与同事有更密切的联系。
03:26
and they have a deeper connection
with their colleagues.
with their colleagues.
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当他们在一年中的其他时间一起工作时，
03:29
When they work together
the rest of the year,
the rest of the year,
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依然可以怀揣着理解和同理心。
03:31
they can bring together
that understanding and empathy.
that understanding and empathy.
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还有最后一个实践：
03:34
And the final practice:
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帮助人们灵活地打造自己的工作环境。
03:35
give people the flexibility
to make their own work environment.
to make their own work environment.
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Automattic的每个人都有共享办公的津贴，
03:38
Every person at Automattic
has a co-working stipend
has a co-working stipend
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他们可以把它用到共享办公场地，
03:40
that they can put
towards a co-working space
towards a co-working space
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或者去买个咖啡，这样就
不会被咖啡店赶出来。
不会被咖啡店赶出来。
03:42
or just to buy coffee, so they don't
get kicked out of the coffee shop.
get kicked out of the coffee shop.
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西雅图的一群人决定
把他们的津贴凑在一起，
把他们的津贴凑在一起，
03:46
One group in Seattle
decided to pool their stipends together
decided to pool their stipends together
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在一个码头上租了一个工作空间。
03:49
and rented a workspace on a fishing pier.
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每个加入公司的人
都有家庭办公室津贴。
都有家庭办公室津贴。
03:51
Each person who joins the company
gets a home-office stipend.
gets a home-office stipend.
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这些钱可以用来买到
合适的椅子和显示器，
合适的椅子和显示器，
03:54
This is money they can invest
in getting the right chair, monitor,
in getting the right chair, monitor,
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正确的办公桌设置，可以
让他们拥有最高效的工作环境。
让他们拥有最高效的工作环境。
03:57
the right desk setup, so they can have
the most productive environment for them.
the most productive environment for them.
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04:01
Today, there are just a few companies
that are distributed first.
that are distributed first.
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今天，只有少数几个公司
优先选择分布式办公。
优先选择分布式办公。
在10年或20年后，我预测90%
04:05
In a decade or two,
I predict that 90 percent of companies
I predict that 90 percent of companies
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将要改变世界进程的公司
04:07
that are going to be changing
the course of the world
the course of the world
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会用这种方式运作。
04:10
are going to function this way.
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它们会率先演化成分布式公司，
或者它们会被这类公司替代。
或者它们会被这类公司替代。
04:12
They will evolve to be distributed first,
or they'll be replaced by those that are.
or they'll be replaced by those that are.
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当你考虑下一步做什么时，
04:15
As you think about
what you're going to build next,
what you're going to build next,
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考虑一下如何利用全球人才，
04:18
consider how you can tap
into global talent,
into global talent,
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给人们选择生活和工作地点的自主权，
04:20
give people autonomy to live and work
where they feel they should
where they feel they should
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并且仍然能充分参与你们
共同创造的任何东西。
共同创造的任何东西。
04:23
and still participate fully in whatever
it is that you're creating together.
it is that you're creating together.
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ABOUT THE SPEAKER
Matt Mullenweg - DemocratizerMatt Mullenweg is the co-founder of the open-source blogging platform WordPress, the most popular publishing platform on the web, and the founder and CEO of Automattic.
Why you should listen
Matt Mullenweg is the co-founder of the open-source blogging platform WordPress, the most popular publishing platform on the web, and the founder and CEO of Automattic, the company behind WordPress.com, WooCommerce and Jetpack. He also runs Audrey Capital, an investment and research company.
Mullenweg has been recognized for his leadership and success by Forbes, Bloomberg Businessweek, Inc. Magazine, TechCrunch, Fortune, Fast Company, Wired, University Philosophical Society and Vanity Fair.
Mullenweg is originally from Houston, Texas, where he attended the High School for the Performing and Visual Arts and studied jazz saxophone. In his spare time, he is an avid photographer. Mullenweg splits time between Houston, New York and San Francisco.
Matt Mullenweg | Speaker | TED.com