The Way We Work
Matt Mullenweg: Why working from home is good for business
馬特．穆倫維格: 為什麼在家工作更有利於生意？
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隨著遠程辦公越來越受歡迎，如今，員工可以跨城市、國家，甚至多個時區協作辦公。這會如何改變辦公的格局呢？還有，我們如何才能確保總部和在家辦公的所有員工都感受到彼此的存在？WordPress 公司的聯合創始人兼 Automattic（擁有 100% 的分布式員工） 執行長的馬特．穆倫維格分享他的秘密。
Matt Mullenweg - Democratizer
Matt Mullenweg is the co-founder of the open-source blogging platform WordPress, the most popular publishing platform on the web, and the founder and CEO of Automattic. Full bio
Matt Mullenweg is the co-founder of the open-source blogging platform WordPress, the most popular publishing platform on the web, and the founder and CEO of Automattic. Full bio
Double-click the English transcript below to play the video.
00:00
The basic problem
with working in an office
with working in an office
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在辦公室工作最根本的問題，
00:02
is you're just not in control
of your work environment.
of your work environment.
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就是你無法掌控工作環境。
00:05
[The Way We Work]
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【我們的工作方式】
【Dropbox 為其提供了可行性】
00:08
Howdy, my name is Matt,
and I'm the CEO of Automattic,
and I'm the CEO of Automattic,
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大家好，我是馬特，
Automattic 程式設計公司的執行長，
Automattic 程式設計公司的執行長，
00:11
the company behind WordPress.com,
Jetpack and WooCommerce.
Jetpack and WooCommerce.
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旗下有 WordPress.com、
Jetpack 和 WooCommerce。
Jetpack 和 WooCommerce。
00:14
We're coming up on over 800 employees,
and they live everywhere,
and they live everywhere,
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我們目前有 800 多名員工，
他們分布在各地，
他們分布在各地，
00:19
from California to Alabama, Mississippi,
to where I live in Texas.
to where I live in Texas.
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從加州到亞拉巴馬、密西西比，
再到我所在的德克薩斯州；
再到我所在的德克薩斯州；
00:22
They're also in 67 countries.
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他們也分布在全球 67 個國家，
00:24
Canada, Mexico, India, New Zealand.
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像加拿大、墨西哥、印度和紐西蘭。
00:27
Some of them choose not even
to have a home base, they're nomads.
to have a home base, they're nomads.
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他們有些人到處遊歷，
甚至沒有固定居所，
甚至沒有固定居所，
00:30
Whether they are in RVs
or traveling through Airbnbs,
or traveling through Airbnbs,
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無論是住在房車裡，
還是旅途中住宿 Airbnb，
還是旅途中住宿 Airbnb，
00:32
they are in new places
every day, week or month.
every day, week or month.
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每天、每週或每月
他們都在新的地方。
他們都在新的地方。
00:34
As long as they can find good Wi-Fi,
we don't care where they are.
we don't care where they are.
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只要他們能找到好用的 Wi-Fi，
我們根本不在乎他們的位置。
我們根本不在乎他們的位置。
00:38
Our focus on distributed work
didn't happen accidentally.
didn't happen accidentally.
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我們著重於分布式工作並非偶然，
00:41
It was a conscious choice
from the very beginning.
from the very beginning.
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從一開始就是有意識的選擇。
00:43
Notice I don't use the word "remote,"
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可能您已注意到
我沒用「遠程」這個詞，
我沒用「遠程」這個詞，
00:45
because it sets up the expectation,
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因為它預設了
00:47
that some people are essential
and some aren't.
and some aren't.
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有些人必不可少，另一些則否。
00:49
I use the word "distributed"
to describe what we do,
to describe what we do,
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我使用了「分布式」這個詞
來描述我們所做的事情，
來描述我們所做的事情，
00:52
where everyone is
on an equal playing field.
on an equal playing field.
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在分布式環境下，人人平等。
00:53
I think a distributed workforce
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我認為分布式工作團隊
00:55
is the most effective way
to build a company.
to build a company.
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是建立公司最有效的方式，
00:56
The key is you have to
approach it consciously.
approach it consciously.
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關鍵在於您必須有意識地去處理它。
00:59
When we started WordPress,
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當我們剛成立 WordPress 時，
01:00
many of the first 20 hires
were people I'd never met in person.
were people I'd never met in person.
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第一批 20 名員工中，
許多人我未曾謀面。
許多人我未曾謀面。
01:03
But we'd collaborated online,
sometimes for years.
sometimes for years.
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但我們在網上合作過，
合作有時持續多年。
合作有時持續多年。
01:06
I wanted to continue that
for one simple reason.
for one simple reason.
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我想繼續這種合作
只有一個簡單理由：
只有一個簡單理由：
01:09
I believe that talent and intelligence
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我相信人才和智慧
01:11
are equally distributed
throughout the world.
throughout the world.
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均勻分布在全球各地，
01:13
But opportunity is not.
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但機會則不是。
01:15
In Silicon Valley,
the big tech companies fish
the big tech companies fish
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在矽谷，那些大型科技公司
01:17
from essentially
the same small pond or bay.
the same small pond or bay.
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基本上從同一個
小池塘或海灣「捕撈」人才。
小池塘或海灣「捕撈」人才。
01:19
A distributed company
can fish from the entire ocean.
can fish from the entire ocean.
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而分布式公司則能夠
從整個海洋「捕撈」才俊。
從整個海洋「捕撈」才俊。
01:22
Instead of hiring someone who grew up
in Japan but lives in California,
in Japan but lives in California,
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與其僱用一個在日本長大、
目前生活在加州的人，
目前生活在加州的人，
01:26
you can gain someone who lives, works,
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不如聘請一位
01:28
wakes up and goes to sleep
wherever they are in the world.
wherever they are in the world.
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衣食住行在世界任何地方的人。
01:31
They bring a different
understanding of that culture
understanding of that culture
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他們帶來對當地文化的不同見解，
01:33
and a different lived experience.
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以及每日不同的生活體驗。
01:35
At the base of the decision
to go distributed,
to go distributed,
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選擇分布式工作的根本，
01:37
there's a desire to give people autonomy
over how they do their work.
over how they do their work.
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就是希望人們對自己的
工作方式擁有自主權，
工作方式擁有自主權，
01:41
Unless you're in a role
where specific hours are important,
where specific hours are important,
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除非工作職責對時間有特殊要求，
否則您完全可以
製定自己的工作時間表。
製定自己的工作時間表。
01:44
you can make your own schedule.
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每個人都可以有位置絕佳的
辦公室，帶兩扇窗，
辦公室，帶兩扇窗，
01:45
Everyone can have a corner office,
their windows, the food they want to eat,
their windows, the food they want to eat,
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並選擇自己想吃的食物，
01:49
you can choose when there's music
and when there's silence.
and when there's silence.
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您也可以選擇何時
播放音樂，何時安靜。
播放音樂，何時安靜。
01:52
You can choose what temperature
the room should be.
the room should be.
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您還可以選擇房間的溫度。
也可把每天省下的通勤時間
01:54
You can save the time
you'd spend commuting
you'd spend commuting
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用來處理您認為重要的事情上。
01:56
and put it into things
that are important to you.
that are important to you.
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01:59
A distributed workforce
is ideal for a technology company.
is ideal for a technology company.
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分布式員工團隊
是科技公司的理想選擇。
是科技公司的理想選擇。
02:01
But people often ask me,
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但人們常常問我：
02:03
"This works great for y'all,
but what about everyone else?"
but what about everyone else?"
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「這對你們都很有用，
但對其他人呢？」
但對其他人呢？」
02:06
If you have an office,
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如果您有辦公室，
02:07
you can do a few things
to build distributed capability.
to build distributed capability.
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只需做幾件事
就可以構建分布式功能。
就可以構建分布式功能。
02:10
First: document everything.
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首先：記錄一切。
02:13
In an office, it's easy
to make decisions in the moment,
to make decisions in the moment,
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在辦公室裡，容易立刻做出決定，
02:15
in the kitchen, in the hall.
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不論在廚房還是大廳。
02:17
But if people work remotely
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但是，如果員工遠程工作的話，
02:18
and some members of the team
are having those conversations
are having those conversations
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當總部團隊成員在討論時，
而遠程的員工卻無法參與，
02:21
they don't have access to,
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當看到總部的決定時，
他們會一頭霧水。
他們會一頭霧水。
02:22
they'll see these decisions being made
without understanding the why.
without understanding the why.
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所以，總是留言寫明您的所在地
和所處理的事情及想法，
和所處理的事情及想法，
02:26
Always leave a trail of where you were
and what you were thinking about.
and what you were thinking about.
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以便他人了解該項事情的進展。
02:29
This allows others to pick up
where you left off.
where you left off.
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這樣，不同時區的人
才可以互動交流；
才可以互動交流；
02:31
It allows people in different
time zones to interact,
time zones to interact,
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還有，這樣有利於組織運作中
02:34
it's also great to think about
as an organization evolves,
as an organization evolves,
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人員離職和入職的工作銜接。
02:37
people leaving and people joining.
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與此同時，盡量多進行線上溝通，
02:38
Try to have as much communication
as possible online.
as possible online.
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02:42
When everything's shared and public,
it allows new people to catch up quickly.
it allows new people to catch up quickly.
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當所有內容都共享和公開時，
新人通讀後就能快速上手工作。
新人通讀後就能快速上手工作。
02:46
You also need to find the right tools.
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第三，還需要找到合適的工具。
02:48
There are so many apps and services
that help with day-to-day communication,
that help with day-to-day communication,
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有許多應用程式和服務
協助日常例行的溝通，
協助日常例行的溝通，
02:52
video conferencing, project management.
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像視訊會議、專案管理，應有盡有。
02:54
The things that changed how you work
probably aren't objects anymore.
probably aren't objects anymore.
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環顧辦公室，您會發現，改變您
工作方式的可能不再是物體，
工作方式的可能不再是物體，
02:58
They're things you access
through your computer.
through your computer.
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而是需要透過電腦取得的內容。
因此，要測試和嘗試不同的
可以實現協作的工具，
可以實現協作的工具，
03:00
So experiment with different
tools that enable collaboration,
tools that enable collaboration,
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03:03
see what works.
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看看哪個最有效。
03:05
Create productive, face-to-face time.
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第四，創造高效能的面對面交流。
03:07
In a traditional office,
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在傳統辦公室裡，
03:08
you're in the same place
48 weeks out of the year
48 weeks out of the year
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一年 48 週你們都在
同一個地方工作，
同一個地方工作，
03:10
and you might have
three or four weeks apart.
three or four weeks apart.
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可能只有三到四週不在一起。
03:13
We try to flip that: we come together
for short, intense bursts.
for short, intense bursts.
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我們試著反過來：
舉辦短而緊湊的閃電聚會。
舉辦短而緊湊的閃電聚會。
03:16
Once a year we do a grand meet-up
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每年我們組織一次大聚會，
03:17
where the entire company
comes together for a week.
comes together for a week.
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全公司人員相聚一週，
03:20
It's half-work, half-play.
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有點半工作、半玩樂的性質，
03:21
The primary goal is connecting people.
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主要目的是聯絡彼此感情。
03:23
We want to make sure
everyone's aligned and on the same page,
everyone's aligned and on the same page,
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我們要確保大家
在離開前已達成共識，
在離開前已達成共識，
03:26
and they have a deeper connection
with their colleagues.
with their colleagues.
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與同事有更深的感情聯繫。
在一年的其他時間裡，
03:29
When they work together
the rest of the year,
the rest of the year,
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他們還可以帶著這種
理解和共鳴而一起工作。
理解和共鳴而一起工作。
03:31
they can bring together
that understanding and empathy.
that understanding and empathy.
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最後的做法是：
03:34
And the final practice:
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讓員工靈活創造自己的工作環境。
03:35
give people the flexibility
to make their own work environment.
to make their own work environment.
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Automattic 的每個員工
都有共享辦公室津貼，
都有共享辦公室津貼，
03:38
Every person at Automattic
has a co-working stipend
has a co-working stipend
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他們可用於共享的辦公場所，
03:40
that they can put
towards a co-working space
towards a co-working space
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或只是買杯咖啡，
以免被轟出咖啡店。
以免被轟出咖啡店。
03:42
or just to buy coffee, so they don't
get kicked out of the coffee shop.
get kicked out of the coffee shop.
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我們西雅圖的一個小組
決定將他們的津貼湊在一起，
決定將他們的津貼湊在一起，
03:46
One group in Seattle
decided to pool their stipends together
decided to pool their stipends together
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在釣魚碼頭租了個工作場所。
03:49
and rented a workspace on a fishing pier.
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加入公司的每一個人
都有家庭辦公室津貼，
都有家庭辦公室津貼，
03:51
Each person who joins the company
gets a home-office stipend.
gets a home-office stipend.
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這筆錢可用於購買
合適的椅子、螢幕，
合適的椅子、螢幕，
03:54
This is money they can invest
in getting the right chair, monitor,
in getting the right chair, monitor,
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03:57
the right desk setup, so they can have
the most productive environment for them.
the most productive environment for them.
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以及必備的桌面設置，
以創造最高效率的工作環境。
以創造最高效率的工作環境。
04:01
Today, there are just a few companies
that are distributed first.
that are distributed first.
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今天，只有少數公司
一開始就是分布式工作。
一開始就是分布式工作。
如果快轉到十年或二十年後，
04:05
In a decade or two,
I predict that 90 percent of companies
I predict that 90 percent of companies
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我預測那些會改變世界發展的公司中，
04:07
that are going to be changing
the course of the world
the course of the world
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有 90% 將採用這種工作方式。
04:10
are going to function this way.
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他們會發展成以分布式為主，
或者被分布式公司所取代。
或者被分布式公司所取代。
04:12
They will evolve to be distributed first,
or they'll be replaced by those that are.
or they'll be replaced by those that are.
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當您考慮下一步要打造什麼的時候，
04:15
As you think about
what you're going to build next,
what you're going to build next,
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請務必考慮如何開發全球人才，
04:18
consider how you can tap
into global talent,
into global talent,
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給人們自主權去選擇
他們想要的生活和工作方式，
他們想要的生活和工作方式，
04:20
give people autonomy to live and work
where they feel they should
where they feel they should
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04:23
and still participate fully in whatever
it is that you're creating together.
it is that you're creating together.
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與此同時，全心投入
你們共同創造的任何事物中。
你們共同創造的任何事物中。
ABOUT THE SPEAKER
Matt Mullenweg - DemocratizerMatt Mullenweg is the co-founder of the open-source blogging platform WordPress, the most popular publishing platform on the web, and the founder and CEO of Automattic.
Why you should listen
Matt Mullenweg is the co-founder of the open-source blogging platform WordPress, the most popular publishing platform on the web, and the founder and CEO of Automattic, the company behind WordPress.com, WooCommerce and Jetpack. He also runs Audrey Capital, an investment and research company.
Mullenweg has been recognized for his leadership and success by Forbes, Bloomberg Businessweek, Inc. Magazine, TechCrunch, Fortune, Fast Company, Wired, University Philosophical Society and Vanity Fair.
Mullenweg is originally from Houston, Texas, where he attended the High School for the Performing and Visual Arts and studied jazz saxophone. In his spare time, he is an avid photographer. Mullenweg splits time between Houston, New York and San Francisco.
Matt Mullenweg | Speaker | TED.com