David Pogue: Simplicity sells
Ντέιβιντ Πoγκ: Η απλότητα πουλάει
David Pogue is the personal technology columnist for the New York Times and a tech correspondent for CBS News. He's also one of the world's bestselling how-to authors, with titles in the For Dummies series and his own line of "Missing Manual" books. Full bio
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Simon & Garfunkel)
παλιέ μου φίλε.
του αφεντικού μου. Κάλεσα Δευτέρα πρωί.
πρώτα πάγωσε και μετά μούχλιασε.
first grew cold, and then grew mold.
Ακούω τους ήχους της σιωπής.
ότι οι γραμμές σου δεν έχουν προσωπικό.
crashed my Mac,
κράσαρε το Mac μου
έσβησε και τις μνήμες ROM. Τώρα το Mac
επάνω σε εσάς παιδιά.
Με τη δύναμή σας να εξασθενεί,
and you pray for a trained MD.
εκπαιδευμένο ιατρό. Αλλά παίρνετε εμένα.
Καλό απόγευμα και καλώς ήρθατε στο:
συνοδευτική μουσική στο Μπρόντγεϊ».
to Be a Broadway Accompanist."
η στήλη στους Τάιμς, πριν έξι χρόνια,
column six years ago,
πιο περιζήτητα, μοδάτα, γυαλιστερά γκάτζετ.
slickest new gadgets.
play with them, evaluate them
να παίζεις μαζί τους, να τα αξιολογείς
before you have to send them back,
πριν χρειαστεί να τα στείλεις πίσω.
Μπορείς να το σκεφτείς, αν θέλεις.
τεχνολογία, και αναμφίβολα την αγαπάω.
and I absolutely love it.
ένα μικρό μειονέκτημα. Και αυτό ήταν
small downside, and that is,
στο τέλος κάθε στήλης μου.
at the end of every column.
λαμβάνεις έναν απίστευτο αριθμό e-mail.
you get an incredible amount of email.
επειδή θα λάβετε εκατοντάδες
and hundreds and hundreds of emails.
Και τα μηνύματα που παίρνω
today is about frustration.
έχουν να κάνουν με απογοήτευση.
όπως -- Εντάξει,
come up on my screen.
Είστε τυχεροί που δεν τον βλέπετε.
Νιώθουν ότι υπάρχει πάρα πολλή τεχνολογία, πολύ γρήγορα.
it's too much technology, too fast.
of a support structure.
ικανοποιητική δομή υποστήριξης.
Δεν έχει υποβληθεί αρκετή σκέψη
put into the design of it
εύκολο και ευχάριστο να χρησιμοποιηθεί.
σχετικά με τις προσπάθειές μου να βρω
to reach Dell Technical Support,
Και, μέσα σε 12 ώρες,
there were 700 messages
από αναγνώστες στη φόρμα ανταπόκρισης
on the Times website,
που λέγανε : «Και σε μένα το ίδιο» και,
Το ονομάζω Οργή Λογισμικού.
όποιος βρει τον τρόπο να βγάλει λεφτά
off of this frustration will --
get up there? Just kidding.
Απλά αστειεύομαι.
εξαπλώνεται; Και μέρος του προβλήματος είναι,
επειδή έβαλε πάρα πολλή σκέψη
has put so much thought
τα πράγματα πιο εύκολα.
interface used to look like, DOS.
ένα υπολογιστικό περιβάλλον, το DOS.
να το χρησιμοποιείς.
σύστημα των Mac.
Madonna was still a brunette.
Η Μαντόνα ήταν ακόμα μελαχρινή.
operating system fit in 211 k.
το λειτουργικό σύστημα χωρούσε σε 211Kb.
the Mac OS X logo in 211 k!
το λογότυπο των Mac (OS 10) σε 211Kb.
γίνονται αυτά τα πράγματα στη χρήση,
things became easier to use,
και μεγαλύτερο κοινό έρχεται σε επαφή
was coming into contact
στο τηλεφωνικό κέντρο της Apple για μία μέρα.
of sitting in on the Apple call center
γι’ εμένα, ώστε να ακούω.
for me to listen to.
you know how they say,
- ξέρετε, όπως λένε:
για εξασφάλιση της ποιότητας.
for quality assurance?"
Η κλήση σας μπορεί να ηχογραφείται,
the funniest dumb user stories
τις πιο αστείες, χαζές ιστορίες χρηστών,
είναι τόσο κλασικές, κι όμως τόσο κατανοητές.
so classic, and yet so understandable.
στην Apple για να παραπονεθεί
that her mouse was squeaking.
κάνοντας έναν θόρυβο τριξίματος.
τι εννοείτε ότι το ποντίκι σας τρίζει;»
your mouse is squeaking?"
που μπορώ να σας πω, είναι ότι
is that it squeaks louder,
το κουνώ επάνω στην οθόνη».
έχετε το ποντίκι επάνω στην οθόνη;»
up against the screen?"
'Click here to continue.'"
Κάντε κλικ εδώ για να συνεχίσετε.»
how much time have we got?
πόσο χρόνο έχουμε;
this is absolutely true --
Αυτό είναι απολύτως αληθινό.
και είπε στον τεχνικό
and he told the technician
how many times he typed "11."
όσο φορές κι αν πάτησε 11.
Γιατί πληκτρολογείς 11;» Εκείνος είπε:
"What? Why are you typing 11?"
'Error Type 11.'"
της ευθύνης πέφτει ξεκάθαρα στους χρήστες.
at the feet of the users.
διογκώνεται τώρα; Στον υλικό κόσμο,
we the consumers want
τα πάντα να είναι πιο μικρά, μικρά, μικρά.
smaller, smaller.
όλο και μικρότερα,
tinier and tinier,
ουσιαστικά στο ίδιο μέγεθος.
staying the same size.
και μεγαλύτερη πρόκληση.
of a challenge.
to another primal force:
από ακόμα μία κινητήρια δύναμη:
όλο και περισσότερων εκδόσεων.
more and more versions.
δεν είναι σαν να αγοράζετε ένα βάζο
or a candy bar, where you own it.
όπου πληρώνετε συνδρομή κάθε χρόνο.
where you pay dues every year,
and we'll sell it to you for $99."
και σας το πουλάμε για 99 δολάρια».
just on Photoshop over the years.
4.000 δολάρια στο Photoshop με τα χρόνια.
35 percent of their revenue
παίρνουν το 35% των εσόδων τους
'Το Παράδοξο της Αναβάθμισης Λογισμικού'.
ένα κομμάτι λογισμικού πολλές φορές,
a piece of software enough times,
just a word processor in, you know,
απλώς ένας επεξεργαστής λέξεων, ξέρετε,
στην πράξη έκανε αυτό το πείραμα. Είπαν:
ότι προσθέτουμε τόσο πολλά στοιχεία.
we're adding so many features.
ο οποίος είναι μόνο επεξεργαστής λέξεων.
that's just a word processor:
δεν θα είναι βάση δεδομένων».
is not a database."
Ονομάστηκε Microsoft Write.
and it was called Microsoft Write.
in acknowledgment, because it died.
να γνωρίζει την ύπαρξή του, επειδή χάθηκε.
Οι άνθρωποι θέλουν να περιβάλλονται
with unnecessary power, right?
and the website, but they're like,
και την ιστοσελίδα, αλλά λένε:
μπορεί να το χρειαστώ κάποια μέρα.
you know, I might need that someday."
features, where are they going to go?
περισσότερα στοιχεία, πού θα πάνε;
πολλά εργαλεία σχεδιασμού.
You only have so many design tools.
sliders, pop-up menus, sub-menus.
αναδυόμενα μενού, υπομενού.
about how you choose,
με το τι διαλέγετε, θα καταλήξετε σ’αυτό.
this is not a joke --
with all the toolbars open.
opened all the toolbars,
is this little, teeny window down here.
of interface matrices,
features and options,
is always bulleting your lists
a simple, good interface,
which one of these features.
dialogue box for Windows 2000.
is so full of other components
on the exact same dialogue box.
the dialogue box. No, no.
that Apple and Microsoft
approach to software design.
to simplicity tends to be:
let's just make it more steps.
of Windows coming out this fall.
there's absolutely no telling
the first letter you want to type. Ok.
that we don't want to cross.
in a simple, intelligent way?
label things, mostly.
if they violate the biggest rule of all,
not consistent, but it's better.
what country you're from, ok?
as a global village.
Europe, and Japan.
seven screensful to get to it.
to put "United States" first,
shut down a Windows PC
you have a printer.
one copy of your document,
this every time you print?
you'll notice, is not "Print."
is the only company who has embraced
wonderful about this.
when they were flying high in the '90s,
I met one of the employees.
"Thank you. What do you do here?"
I'm like, "You're a what?"
the CEO, says,
takes more than three taps of the stylus,
and it has to be redesigned.'
have a tap counter.
a new blank document in Word --
and you choose "New."
a task bar appears,
by the way, not at the top --
that makes you a new document.
not counting taps.
here and make fun of Microsoft ...
that makes the whole world run.
but the press is snowed.
is doing Microsoft's R&D.
down these days.
You've got nowhere to go.
that fits the world today.
there are really two Microsofts.
for Windows and Office.
out and start fresh, but they can't.
and other company stuff
simple interface designs.
flopped miserably in the market,
simply and beautifully designed.
every night like your cell phone,
when you leave your area code?
is only going to get worse.
people are illuminating,
came back to Apple in 1997,
it was the MacWorld Expo --
in that black turtleneck and jeans,
but I had just seen --
You'll think I'm strange.
Apple's future is black.
who started out in a garage
know what the tricks are.
in simplicity and elegance and beauty.
obviously did not value it,
three percent market share,
putting a price on it.
the meaning of depressed.
of common wisdom.
other products had more features,
and FM transmitters.
by Microsoft, with an open standard,
this is the one they wanted.
is getting the message.
very well with simplicity and elegance.
elegant thinking coming along lately.
back to your computer?
and haul that around.
revealing USB contacts.
offload the pictures,
Will you be my power plug?
DP: Hold that and don't let go.
this is Apple's new laptop.
It hooks on like this.
this at some point in your lives,
about to pull this onto the floor.
the laptop onto the floor.
using speech recognition software.
you have to be kind of quiet
software is really great
a day; period.
that it writes down; period.
called voice macros; period.
from the hall and stuff.
very quickly by saying a short word,
a much longer thing.
sends me a fan letter, I'll say,
for taking the time to write ...]
sends me hate mail --
Don't tell anyone.
this is a really interesting story.
in version eight?
happened before in software!
this software work right." Right?
this software, tried it out --
we're not going to do anything,
is starting to spread.
who are consumers of this technology:
it's not necessarily you, ok?
of the thing you're using.
of good design and bad design.
who create this stuff:
is not deciding what features to add,
simplicity sells.
ABOUT THE SPEAKER
David Pogue - Technology columnistDavid Pogue is the personal technology columnist for the New York Times and a tech correspondent for CBS News. He's also one of the world's bestselling how-to authors, with titles in the For Dummies series and his own line of "Missing Manual" books.
Why you should listen
Which cell phone to choose? What software to buy? Are camera-binoculars a necessity or novelty? As release cycles shorten and ever-shrinking gadgets hit the market with dizzying speed, it's harder and harder to know what's worth the investment. A tireless explorer of everyday technology, David Pogue investigates all the options so we don't have to.
After happily weathering installation nightmares, customer service hiccups, and an overwhelming crush of backups, upgrades and downloads, Pogue reports back with his recommendations via his many columns, TV appearances and how-to books. And he does it all with relatable insight, humor and an unsinkable sense of pun, er, fun. All that, and he sings, too.
David Pogue | Speaker | TED.com