TEDxBoston 2012
Caitria + Morgan O'Neill: How to step up in the face of disaster
Caitria and Morgan O'Neill: 站在救灾前沿
Filmed:
Readability: 4.5
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在自然灾害来临时，人们很少有机会可以在世界转移注意力之前有效组织重建力量.。谁应该为救灾负责?？当一场强大的龙卷风袭击了他们的家乡，虽然分别只有20岁和24岁，O'Neil家的姐妹Caitria和Morgan挑起重担，同时教育人们如何自救。 (TEDx录制于波士顿)
Caitria O'Neill - Disaster relief expert
When a freak tornado hit her Massachusetts hometown, Caitria O’Neill wasn't an expert in disaster relief recovery. But she learned quickly and is now passing her knowledge on through the website Recovers.org. Full bioMorgan O'Neill - Disaster relief expert
Pursuing her PhD in atmospheric science did not prepare Morgan O'Neill for a freak tornado hitting her hometown. With her sister, she helped coordinate a local relief effort and is teaching other towns to do the same through the website Recovers.org. Full bio
When a freak tornado hit her Massachusetts hometown, Caitria O’Neill wasn't an expert in disaster relief recovery. But she learned quickly and is now passing her knowledge on through the website Recovers.org. Full bioMorgan O'Neill - Disaster relief expert
Pursuing her PhD in atmospheric science did not prepare Morgan O'Neill for a freak tornado hitting her hometown. With her sister, she helped coordinate a local relief effort and is teaching other towns to do the same through the website Recovers.org. Full bio
Double-click the English transcript below to play the video.
00:19
Newscaster: There's a large path of destruction here in town.
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记者：城里遭到了严重破坏
00:21
... hit here pulling trees from the ground, shattering windows,
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...大风吹倒树木,打碎窗户
00:24
taking the roofs off of homes.
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掀起屋顶
00:27
Caitria O'Neill: That was me
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Caitria O'Neill:那个就是我
00:30
in front of our house in Monson, Massachusetts last June.
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在麻省的Monson,我们的房子前面,
00:33
After an EF3 tornado ripped straight through our town
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一股EF3级龙卷风袭击了这里,
00:36
and took parts of our roof off,
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掀翻了我们的屋顶
00:38
I decided to stay in Massachusetts
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我决定留在麻省
00:40
instead of pursuing the master's program
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而不是去读硕士
00:42
I had moved my boxes home that afternoon for.
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那个下午我已把经箱子搬回了家
00:45
Morgan O'Neill: So, on June 1st we weren't disaster experts,
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Morgan O'Neill:6月1号时我们还不是灾难专家
00:48
but on June 3rd we started faking it.
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但从3号我们就假装是了
00:50
This experience changed our lives.
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这段经历改变了我们的生活
00:52
And now we're trying to change the experience.
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现在我们要努力去改变它
00:54
CO: So tornadoes don't happen in Massachusetts.
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CO:龙卷风一般不会袭击麻省
00:57
And I was cleverly standing in the front yard
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当时我正灵巧地站在前院
00:59
when one came over the hill.
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一个龙卷风从山丘上刮来
01:00
After a lamppost flew by, my family and I sprinted into the basement.
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一个路灯杆在身边飞过
我和家人迅速冲进了地下室
我和家人迅速冲进了地下室
01:03
Trees were thrown against the house, the windows exploded.
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树木呗吹向房子,砸碎玻璃
01:06
When we finally got out the back door,
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当我们终于从后门出去的时候
01:08
transformers were burning in the street.
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一些多变压器在街上燃烧
01:11
MO: So I was here in Boston.
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MO:我当时就在波士顿
01:12
I'm a PhD student at MIT,
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我是一个MIT的博士生
01:14
and I happen to study atmospheric science.
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我碰巧是学大气环境科学的
01:16
Actually it gets weirder.
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巧合还不止这些
01:18
So I was in the museum of science at the time the tornado hit,
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龙卷风来袭的时候,我在科学博物馆
01:22
playing with the tornado display.
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玩模拟龙卷风的仪器
01:24
So I missed her call.
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所以我没接到她的电话
01:26
So I get the call from Caitria, I hear the news,
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Caitria给我打来电话,告诉了我消息,
01:28
and I start tracking the radar online
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于是我开始在网上观察雷达图像
01:29
to call the family back when another supercell was forming in their area.
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当又一个漏斗云形成的时候
叫家里人回去
叫家里人回去
01:33
And I drove home late that night with batteries and ice.
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之后我带着电池和冰块连夜开车回家
01:35
We live across the street from an historic church
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我家对面是一个老教堂
01:38
that had lost its very iconic steeple in the storm.
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它标志性的尖顶被大风吹走了
01:40
It had become a community gathering place overnight.
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一夜之间成了附近居民的避难所
01:43
The town hall and the police department had also suffered direct hits,
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市政厅和警察局也遭到破坏
01:46
and so people wanting to help or needing information
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因此需要帮助和消息的人们...
01:49
went to the church.
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...去了教堂
01:50
CO: We walked up to the church because we heard that they had hot meals,
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CO：我们去了教堂,因为听说他们没饭吃
01:53
but when we arrived we found problems.
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不过到了那儿却发现些问题
01:55
There were a couple large, sweaty men with chainsaws
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有几个汗津津的壮汉拿着电锯
01:57
standing in the center of the church,
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站在教堂中间
01:58
but nobody knew where to send them
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但是没人知道让他们去哪里
02:00
because no one knew the extent of the damage yet.
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因为还不知道破坏有多严重
02:02
And as we watched, they became frustrated and left
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我们看着他们很沮丧地离开了...
02:04
to go find somebody to help on their own.
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...去找一些他们可以帮助的人
02:07
MO: So we started organizing.
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MO：于是我们开始组织大家
02:08
Why? It had to be done. We found Pastor Bob
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因为总得有人去做.我们找到了Pastor Bob
02:11
and offered to give the response some infrastructure.
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他主动去帮助修复基础设施
02:13
And then armed with just two laptops and one AirCard,
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之后带着两个笔记本电脑和一张AirCard
(注:AirCard是一种无线网卡)
(注:AirCard是一种无线网卡)
02:16
we built a recovery machine.
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我们组建了一个重建机器
02:22
(Applause)
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(鼓掌)
02:24
CO: That was a tornado,
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CO: 那是个龙卷风
02:25
and everyone's heading to the church to drop things off and volunteer.
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每个人都去教堂去放下些物资,志愿帮助大家
02:28
MO: Everyone's donating clothing.
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MO: 每个人都在捐衣服
02:29
We should really inventory the donations that are piling up here.
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我们应该把这些捐来的东西储存起来
02:32
CO: Yeah, and we need a hotline. Can you make a Google Voice number?
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CO: 没错,我们需要一条热线.你能不能弄个谷歌电话的号码
02:35
MO: Yeah, sure. And we need to tell people what not to bring.
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MO: 没问题.我们还需要告诉人们不该带什么
02:37
I'll make a Facebook account. Can you print flyers for the neighborhoods?
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我去创建一个Facebook帐户.你能把那些传单打印出来吗?
02:40
CO: Yeah, but we don't even know what houses are accepting help at this point.
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CO: 好.不过我们不知到现在哪些房子会接受帮助
02:43
We need to canvas and send out volunteers.
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我们需要做个调查,然后派出志愿者
02:45
MO: We need to tell people what not to bring.
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MO: 我们需要告诉人们不要带什么
02:46
Hey, there's a news truck. I'll tell them.
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看,那儿有个新闻车.我去告诉他们
02:48
CO: You got my number off the news?
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CO: 你是从新闻上看到我号码的?
02:50
We don't need any more freezers.
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我们的冷柜已经够用了
02:53
MO: The insurance won't cover it? You need a crew to tar your roof? CO: Six packs of juice boxes arriving in one hour?
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MO: 保险公司不赔偿这个? 你需要一队人去重新刷你的房顶? CO: 六箱果汁还有一小时就到?
02:56
Together: Someone get me Post-its!
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合:谁帮我把便利贴拿来!
02:58
(Laughter)
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(笑声)
02:58
CO: And then the rest of the community figured out
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CO: 后来其余的邻居们发现
03:01
that we had answers.
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我们心里有数
03:02
MO: I can donate three water heaters,
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MO: 我可以捐3个热水器
03:04
but someone needs to come pick them up.
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不过需要有人来把它们拿走
03:06
CO: My car is in my living room.
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CO: 我的车在客厅里
03:07
MO: My boyscout troop would like to rebuild 12 mailboxes.
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MO: 我的童子军能做12个邮箱
03:10
CO: The puppy's missing, and insurance just doesn't cover the chimneys.
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CO: 有只小狗不见了,保险公司不担保烟囱
03:14
MO: My church group of 50 would like housing and meals for a week
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MO: 我50人的教堂小队能在大家重建家园时
03:17
while we repair properties.
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提供一周的住所和食物
03:18
CO: You sent me to that place on Washington Street yesterday,
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CO: 你昨天把我送到华盛顿街的那个地方
03:20
and now I'm covered in poison ivy.
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现在我浑身都是毒葛
03:22
So this is what filled our days.
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这些充实了我们的日子
03:25
We had to learn how to answer questions quickly
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我们必须学会如和快速找到方法
03:28
and to solve problems in about a minute or less,
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然后在1分钟内解决问题
03:30
because otherwise something more urgent would come up,
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否则会出现更紧急的情况
03:32
and it just wouldn't get done.
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于是问题永远解决不了
03:34
MO: We didn't get our authority from the board of selectmen
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MO: 我们既没有得到行政委员会的授权
03:36
or the emergency management director or the United Way.
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MO: 也没有被应急办主任或是Uited Way批准
（注:United Way是一个美国的慈善组织联盟)
（注:United Way是一个美国的慈善组织联盟)
03:39
We just started answering questions and making decisions
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我们只不过开始回答问题并且做出决定
03:42
because someone, anyone, had to.
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因为必须有人这么做
03:45
And why not me? I'm a campaign organizer.
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为什么这个人不是我?我是选举组织者
03:47
I'm good at Facebook.
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我玩Facebook玩的很好
03:48
And there's two of me.
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而且我有两个账号
03:49
(Laughter)
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(笑声)
03:50
CO: The point is, if there's a flood or a fire or a hurricane,
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CO: 重点是,只要发生洪水,火灾,或者飓风,
03:55
you, or somebody like you,
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你,或者像你一样的人
03:56
are going to step up and start organizing things.
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都会站出来组织救灾
03:58
The other point is that it is hard.
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不过当中充满困难
04:01
MO: Lying on the ground after another 17-hour day,
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MO: 又一次工作了17个小时之后躺在地上,
04:04
Caitria and I would empty our pockets
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Caitria和我掏空口袋
04:06
and try to place dozens of scraps of paper into context --
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努力把掏出的纸片上的信息整理出来
04:09
all bits of information that had to be remembered and matched
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任何值得记住和需要匹配的信息
04:12
in order to help someone.
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为了帮助别人
04:13
After another day and a shower at the shelter,
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又过了一天,在避难所洗了个澡
04:15
we realized it shouldn't be this hard.
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我们意识到事情不应该这么困难
04:17
CO: In a country like ours
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CO: 在我们这样的国家
04:18
where we breathe wi-fi,
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可以享受无线网络服务
04:20
leveraging technology for a faster recovery should be a no-brainer.
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利用科技去加速重建应该很简单
04:24
Systems like the ones that we were creating on the fly
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像我们在飞机上建立的那种系统
04:26
could exist ahead of time.
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能提前做好准备
04:28
And if some community member
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如果有社区居民,
04:29
is in this organizing position in every area after every disaster,
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无论在哪儿,每次灾难后都挺身而出
04:33
these tools should exist.
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这些办法就会存在
04:36
MO: So we decided to build them --
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MO: 因此我们决定去为他们--
04:38
a recovery in a box,
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创建一个"重建箱"
04:39
something that could be deployed after every disaster
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它装着一套在灾难后可以被当地人
04:42
by any local organizer.
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利用的东西
04:43
CO: I decided to stay in the country,
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CO: 我决定留在自己的国家
04:45
give up the master's in Moscow
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而不去莫斯科读硕士
04:47
and to work full-time to make this happen.
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然后全力为实现这一目标努力
04:49
In the course of the past year,
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通过去年的经历
04:50
we've become experts in the field of community-powered disaster recovery.
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我们成为了社区支援灾害救助领域的专家
04:54
And there are three main problems that we've observed
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我们观察到三个主要问题
04:56
with the way things work currently.
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它们有关目前的工作方式
04:59
MO: The tools. Large aid organizations are exceptional
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MO: 首先是工具,大型救助组织提供了
05:02
at bringing massive resources to bear after a disaster,
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重要的灾后补给资源
05:04
but they often fulfill very specific missions
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但是通常在完成特定任务之后
05:07
and then they leave.
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就离开了
05:08
This leaves local residents to deal
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这使居民需要自己处理...
05:10
with the thousands of spontaneous volunteers, thousands of donations,
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...涌入的志愿者和物资
05:14
and all with no training and no tools.
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他们没有经验和工具
05:16
So they use Post-its or Excel or Facebook.
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所以他们才用即时贴,Excel或者Facebook
05:19
But none of these tools allow you to value high-priority information
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但这些会影响你从
05:22
amidst all of the photos and well wishes.
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图片和祝福中甄别重要信息
05:24
CO: The timing.
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CO: 第二是时间的把握
05:26
Disaster relief is essentially a backwards political campaign.
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灾难救助其实是政治选举的反过程
05:29
In a political campaign,
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在一场政治选举中,
05:30
you start with no interest and no capacity to turn that into action.
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开始你没有兴趣和能力去实践
05:34
You build both gradually
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后来兴趣和能力逐渐累积
05:36
until a moment of peak mobilization at the time of the election.
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直到在选举当天达到顶点
05:38
In a disaster, however, you start with all of the interest
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在一场灾难当中,你则是从兴趣出发
05:41
and none of the capacity.
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而不是能力
05:43
And you've only got about seven days to capture
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并且你只有7天的时间去搜罗...
05:45
50 percent of all of the Web searches that will ever be made
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...可以利用的那50%的网络信息...
05:49
to help your area.
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...去帮助你所在的地区
05:50
Then some sporting event happens,
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然后遇到一些事情需要冒险
05:51
and you've got only the resources that you've collected thus far
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可是你只能用手头有限的资源...
05:54
to meet the next five years of recovery needs.
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...去应对灾后5年的重建需要
05:58
This is the slide for Katrina.
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屏幕上是卡特里娜飓风
06:00
This is the curve for Joplin.
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这是桥普林(注:位于美国密苏里州)
06:02
And this is the curve for the Dallas tornadoes in April
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这是四月份达拉斯的龙卷风
06:06
where we deployed software.
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我们用软件进行了分析
06:07
There's a gap here.
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这里有个缺口
06:09
Affected households have to wait for the insurance adjuster to visit
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受损家庭必须先等保险公司勘察之后
06:12
before they can start accepting help on their properties.
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才能接受援助保护财产
06:15
And you've only got about four days of interest in Dallas.
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而且在达拉斯,热情只持续了只有四天
06:19
MO: Data.
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MO: 看看数据
06:20
Data is inherently unsexy,
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数据一向很枯燥
06:22
but it can jumpstart an area's recovery.
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但能极大推动一个地区的重建
06:24
FEMA and the state
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FEMA和所在州
(注:Federal Emergency Management Agency 美国联邦紧急事件管理局)
(注:Federal Emergency Management Agency 美国联邦紧急事件管理局)
06:26
will pay 85 percent of the cost of a federally declared disaster,
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会支付联邦宣布的灾害事件85%的损失
06:29
leaving the town to pay last 15 percent of the bill.
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其余15%需要城镇自行承担
06:32
Now that expense can be huge,
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这笔支出数额巨大
06:33
but if the town can mobilize X amount of volunteers for Y hours,
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但如果可以发动X个志愿者服务Y个小时
06:37
the dollar value of that labor used
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所创造的美元价值...
06:40
goes toward the town's contribution.
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...会直接计入城镇开支之中
06:42
But who knows that?
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但有多少人明白呢?
06:43
Now try to imagine the sinking feeling you get
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现在想像一下那会多么崩溃
06:46
when you've just sent out 2,000 volunteers and you can't prove it.
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如果你贡献了2000个志愿者却无法证明
06:50
CO: These are three problems with a common solution.
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CO: 这三个问题有一个共同的解决方案
06:53
If we can get the right tools at the right time
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那就是如果我们有恰当的时间和工具
06:56
to the people who will inevitably step up
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给那些必须重建家园...
06:58
and start putting their communities back together,
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...重建社区的人们
07:00
we can create new standards in disaster recovery.
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我们就能建立救灾重建的新标准
07:03
MO: We needed canvasing tools, donations databasing,
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MO: 我们需要宣传工具,捐赠物品清单
07:06
needs reporting, remote volunteer access,
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需要媒体报道,远程志愿者联络
07:09
all in an easy-to-use website.
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它们被整合在一个易用网站中
07:11
CO: And we needed help.
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CO: 我们也需要帮助
07:13
Alvin, our software engineer and cofounder, has built these tools.
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我们的软件工程师和合伙人Alvin设计了这些工具
07:16
Chris and Bill have volunteered their time
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Chris和Bill贡献了自己的时间...
07:17
to use operations and partnerships.
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...去协调企业和合作伙伴
07:20
And we've been flying into disaster areas since this past January,
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从一月开始,我们便不停穿梭于各个灾区
07:23
setting up software, training residents
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设置软件,训练居民
07:26
and licensing the software to areas that are preparing for disasters.
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并把软件授权给需要预防灾害的地区
07:30
MO: One of our first launches was after the Dallas tornadoes this past April.
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MO: 四月达拉斯的龙卷风是我们最早的行动之一
07:33
We flew into a town that had a static outdated website
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我们飞到一个镇上,那里的网络不稳定
07:37
and a frenetic Facebook feed trying to structure the response.
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Facebook也用不了,很难协调工作
07:40
And we launched our platform.
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于是我们搭建了自己的平台
07:41
All of the interest came in the first four days,
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它的效益持续了四天
07:43
but by the time they lost the news cycle,
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一旦灾害不再是新闻焦点,
07:45
that's when the needs came in,
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我们便有其他需要
07:46
yet they had this massive resource of what people were able to give
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好在他们有大批人们提供的物资
07:49
and they've been able to meet the needs of their residents.
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并且这些可以满足人们的需要
07:52
CO: So it's working, but it could be better.
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CO: 所以这个系统可以运转,而且可以更好
07:54
Emergency preparedness is a big deal in disaster recovery
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做足准备对于灾后重建很重要
07:58
because it makes towns safer and more resilient.
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因为它可以让城镇更安全,更坚韧
08:00
Imagine if we could have these systems ready to go in a place
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假如我们在灾害发生之前
08:03
before a disaster.
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能够做足准备
08:05
So that's what we're working on.
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这就我们的工作
08:07
We're working on getting the software to places
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我们努力把这套系统部署到位
08:09
so people expect it, so people know how to use it
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让人们期待它,了解它的用法
08:11
and so it can be filled ahead of time
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在灾害发生前做好准备
08:13
with that microinformation that drives recovery.
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用琐碎的信息支援重建
08:15
MO: It's not rocket science.
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MO: 这不像研究火箭
08:17
These tools are obvious and people want them.
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人们切实需要这些工具
08:20
In our hometown, we trained a half-dozen residents
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我们在家乡训练了6个居民
08:22
to run these Web tools on their own.
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他们可以独立使用这些网络工具
08:24
Because Caitria and I live here in Boston.
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因为Caitria和我住在波士顿
08:26
They took to it immediately,
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他们很快就用上了
08:28
and now they are forces of nature.
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现在已经成了本能
08:29
There are over three volunteer groups working almost every day,
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有三组志愿者几乎每天都在那里工作
08:32
and have been since June 1st of last year,
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从去年6月1号就开始了
08:34
to make sure that these residents get what they need and get back in their homes.
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为了让这些居民得到他们所需,重建家园
08:37
They have hotlines and spreadsheets and data.
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他们有热线,记录单,数据
08:40
CO: And that makes a difference.
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CO: 效果十分明显
08:42
June 1st this year marked the one-year anniversary
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今年6月1日是Monson风灾的...
08:45
of the Monson tornado.
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周年纪念
08:46
And our community's never been more connected or more empowered.
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我们的社区第一次如此团结和强大
08:49
We've been able to see the same transformation
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我们能够看到同样的改变
08:51
in Texas and in Alabama.
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发生在德克萨斯和亚拉巴马
08:53
Because it doesn't take Harvard or MIT
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因为这用不着哈佛或者MIT...
08:56
to fly in and fix problems after a disaster,
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...飞到灾区解决问题
08:58
it takes a local.
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它动员了当地的力量
08:59
No matter how good an aid organization is at what they do,
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不管一个救援组织多么出色
09:02
they eventually have to go home.
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他们最终还是得回家
09:03
But if you give locals the tools,
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但是如果把工具交给当地居民
09:05
if you show them what they can do to recover,
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如果教给他们如何重建家园
09:09
they become experts.
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他们就成了专家
09:12
(Applause) MO: All right. Let's go.
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(鼓掌)MO: 好吧.我们出发
09:15
(Applause)
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(鼓掌)
ABOUT THE SPEAKERS
Caitria O'Neill - Disaster relief expertWhen a freak tornado hit her Massachusetts hometown, Caitria O’Neill wasn't an expert in disaster relief recovery. But she learned quickly and is now passing her knowledge on through the website Recovers.org.
Why you should listen
Caitria O'Neill, then 20, had just graduated from college in the summer of 2011, and was preparing to begin a Master's program in Moscow. But on June 1, an EF3 tornado hit her hometown of Monson, Massachusetts. Caitria, along with her older sister Morgan, quickly took action. Working as lead volunteer coordinators, the two created a flexible framework for an "unofficial" community relief effort. By leveraging the short term spike in national interest, along with social media and database organization, Monson recorded more volunteer hours than any surrounding town -- hundreds more hours, in fact.
After this intense experience, Catria and Morgan have translated their system into organizing software for local coordinators, through the website Recovers.org. This “recovery in a box” can be rolled out in minutes, helping local relief organizers turn interest into action. Caitria serves as Chief Executive Officer.
Caitria O'Neill | Speaker | TED.com
Morgan O'Neill - Disaster relief expert
Pursuing her PhD in atmospheric science did not prepare Morgan O'Neill for a freak tornado hitting her hometown. With her sister, she helped coordinate a local relief effort and is teaching other towns to do the same through the website Recovers.org.
Why you should listen
Morgan O'Neill was in MIT's Museum of Science, playing with the tornado display, when she got a call informing her that a tornado was ripping through her hometown of Monson, Massachusetts. After driving home, Morgan -- alongside sister Caitria -- took the reins of the relief effort. Working as lead volunteer coordinators, the two created a flexible framework for an "unofficial" community response. By leveraging the short term spike in national interest, along with social media and database organization, Monson recorded more volunteer hours than any surrounding town -- hundreds more hours, in fact.
After this intense experience, Catria and Morgan have translated their system into organizing software for local coordinators, through the website Recovers.org. This “recovery in a box” can be rolled out in minutes, helping local relief organizers turn interest into action. Morgan serves as Chief Operating Officer.
Morgan O'Neill | Speaker | TED.com