Amy Edmondson: How to turn a group of strangers into a team
エイミー・エドモンドソン: 他人同士の集まりをチームに変える方法
Amy Edmondson, the Novartis Professor of Leadership and Management at the Harvard Business School, studies people and teams seeking to make a positive difference through the work they do. Full bio
Double-click the English transcript below to play the video.
Copper Mine in Northern Chile
大規模な崩落が発生し
that's two Empire State Buildings --
実にエンパイアステートビル2個分の深さです
rock in the world.
世界で最も固い岩盤の下でした
designed for this purpose,
狭い避難所に辿り着いたものの
for two men for 10 days.
食料しかありませんでした
that there is no solution.
is capable of getting through rock
あの深さまで 掘削する技術は
where the refuge is.
if the miners are alive.
will be brought to the surface alive.
33名全員が地上に生還したのでした
and collaborating with people
time zone, you name it --
because this is different.
これはチーミングとは違います
those game-saving plays.
勝利に導くスーパープレーをします
because they practice.
if you have the same members over time.
メンバーが変わらないことです
the definition of a team,
reasonably small group of people
程よく少人数のグループで
in achieving a shared outcome.
相互に依存関係にあるもの
as a kind of pickup game in the park,
急ごしらえのチームだと考えてください
well-practiced team.
to win in a playoff?
チーミングを研究するのでしょうか
more and more of us have to work today.
今 増えているからです
グローバルな事業活動
with different people all the time
常に様々な人と協力する必要のある人たちが
by all means do it.
ぜひやってください
of the work we do today,
a lot of my research over the years.
have to be open 24/7.
they're all different.
in complicated and unique ways.
by 60 or so different caregivers
different specialties,
know each other's name.
for the patient to get great care.
連携しなければなりません
the results can be tragic.
the stakes aren't always life and death.
いつも生死がかかっているわけではありません
to create an animated film,
to go to Disney Animation
訪れる機会に恵まれ
科学者 アーティスト
調査しました
changing configurations
チーミング体制を組んで
素晴らしい作品を創り出していました
and never the same group twice,
常に違う面々のグループで
in the emergency room
they have a lot in common.
多くの共通点があります
at different times,
必要な専門性が違います
you don't have fixed deliverables,
決まった成果物もありません
that have never been done before,
取り組むことになるし
the way many of us have to work,
この方法を必要とする機会は増えています
that it's especially needed
put this really well
上手く表現しています
are so big and so challenging,
とても巨大かつ困難であり
we can't do it alone,
in knowing you have to invite people in."
謙虚さが必要だ」
cannot be done by individuals,
個人で解決することは不可能です
to team across big teaming,
大規模なチーミングを行うのです
例にとってみましょう
あるかもしれません
zero net energy buildings,
we have the visions,
becoming a more urban planet,
地球全体で急速に都市が広がっています
都市設計におけるイノベーションが
in various locations,
green, livable, smart cities.
設計しようとしてきました
a smart-city software start-up --
あるスタートアップ企業を調査しました
with a real estate developer,
some tech companies.
a demo smart city from scratch.
ゼロから創り出すことを目標に掲げました
not a whole lot had happened.
大きな前進はありませんでした
across industry boundaries
with this project.
見出しました
and real estate developers
time frames is a big one --
時間感覚は重要ですね
いつも意見が一致する訳ではありません
than most of us realize.
大きな問題だと思います
professional culture clash
the future that we aspire to build.
大きな障壁になります
that we have to understand,
to figure out how to crack.
especially big teaming?
どうしたらいいでしょうか
to solve for a number of years
of the answer to this question,
チーミングが行われました
different companies,
they tried many things,
devastating daily failure,
real challenge ahead,
diverse individuals,
特に様々な専門性や国籍を持つ全員が
nationality as well,
what each other brings.
心から興味を示しました
使えるアイデアをすぐに学ぼうとしました
to learn fast what might work.
into this remarkable story,
who is a brilliant mining engineer
優秀な鉱山技師―
to lead the rescue.
around the world.
アイデアが集まりました
including myself, watched from afar,
painful progress through the rock.
岩盤を少しずつ掘っていき
broke through to the refuge.
they were able to find it
開通させたのです
of experimental techniques.
交信が行われました
and communication would travel,
they continued the teaming
チーミングを続け
労を惜しまぬ救助作業の末
なんとか地上に引き上げたのです
the miners out one by one.
professional culture clash?
職業的な文化衝突を克服したのでしょうか
but let me be more specific.
もっと具体的に言いましょう
that they don't have the answers.
people were very curious,
好奇心にあふれています
思い切った行動ができるのです
it's hard to speak up, right?
発言したり
提案したりするのには
that might be a stupid idea
the basic human challenge:
彼らは乗り越えたのです
学ぶことは難しい
to think we know.
知っていると思い込むようにできています
and we can do it --
a kind of generosity of interpretation.
解釈に寛大さが生まれるのです
and you all know it.
ご存知ですよね
if you didn't know it.
ここにいないはずですから
from the movie "The Paper Chase."
説明しましょう
is supposed to look like.
Look to your right.
「やるかやられるか」
"It's me or you."
welcome newcomers that way anymore,
多くないと思いますが
with that message of scarcity anyway.
まだまだ 多いです
inadvertently see others as competitors.
協力することは 非常に困難です
素晴らしい結果になるかもしれません
the results can be awesome.
I must get to know him better."
故に 彼をもっとよく知る必要がある」
I don't know him well enough.
彼をよく知らないからだ
考え方です
for effective teaming.
物事を完結させることもできます
and reach out and reach across,
その外の世界に手を伸ばせば
no better advice than this:
the unique talents, skills
比類なき才能や技能
いかに早く見出せますか
can you convey what you bring?
周囲に伝えることができますか
to build the future we know we can create
実現するためには
ABOUT THE SPEAKER
Amy Edmondson - Leadership expertAmy Edmondson, the Novartis Professor of Leadership and Management at the Harvard Business School, studies people and teams seeking to make a positive difference through the work they do.
Why you should listen
Amy Edmondson's work sheds light on the related questions of why teamwork is so critically important in today’s organizations and why it is so challenging.
Long ago, approaching graduation from college, Edmondson took a leap of faith to write an advice-seeking letter to a personal hero. To her surprise, Buckminster Fuller wrote back -- and that set events in motion that would shape her life and work. Fuller's letter arrived, barely a week later, with far more than advice. The iconoclastic inventor, architect and futurist offered her a job. Spending the next three years as Fuller's "chief engineer" working on new geodesic projects, Edmondson developed an intense and enduring interest in big thinking, innovation, and the built environment. Fuller was a visionary, whose ideas about the built environment outpaced reality by decades. His remarkable legacy, however, did not answer the question of how visionaries can make practical progress in the world. Today, one answer to that question is found in teaming – in recognizing its power and its challenges.
Edmondson has been named one of the top management thinkers in the world by Thinkers50 since 2011. Her other awards include the 2004 Accenture Award for significant contribution to improving the practice of management, the Academy of Management’s 2006 Cummings Award for mid-career achievement and the 2017 Thinkers50 Talent Award. Edmondson received her PhD in organizational behavior, AM in psychology and AB in engineering and design, all from Harvard University. She lives in Cambridge, Massachusetts with her husband, George Daley, and their two sons.
(Photo: Brian Smale Photography)
Amy Edmondson | Speaker | TED.com