TEDxBoston 2011
Mick Mountz: What happens inside those massive warehouses?
米克 芒茨: 大型仓库中发生了什么？
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每天，我们都在进行成千上万次的网络购物。可是是谁（或什么）将货物按照复杂的订单装进了我们的包裹呢？在本次的演讲中，米克 芒茨将用一个充满机器人的迷人而惊奇的世界来展示到底大型仓库中发生了什么。
Mick Mountz - CEO, Kiva Systems
Mick Mountz is the founder and CEO of Kiva Systems, making high-tech products for fast, cheap and efficient inventory fulfillment. In March 2012, Kiva was acquired by Amazon. Full bio
Mick Mountz is the founder and CEO of Kiva Systems, making high-tech products for fast, cheap and efficient inventory fulfillment. In March 2012, Kiva was acquired by Amazon. Full bio
Double-click the English transcript below to play the video.
00:11
I want to talk to you about,
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我向你们讲诉
或分享的是
库存管理方面的
库存管理方面的
00:14
or share with you, a
breakthrough new approach
breakthrough new approach
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00:18
for managing items of
inventory inside of a warehouse.
inventory inside of a warehouse.
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一个突破性的新方法
00:21
We're talking about a pick,
pack and ship setting here.
pack and ship setting here.
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我们这里讨论的是
取货，包装和出货
取货，包装和出货
00:24
So as a hint,
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给大家一个提示
00:26
this solution involves
hundreds of mobile robots,
hundreds of mobile robots,
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这个新方法使用成百个
00:30
sometimes thousands
of mobile robots,
of mobile robots,
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有时候是上千个
移动机器人
移动机器人
00:33
moving around a warehouse.
And I'll get to the solution.
And I'll get to the solution.
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让它们在仓库里忙碌
我待会儿会介绍这种方法
我待会儿会介绍这种方法
00:36
But for a moment, just think
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现在先回想一下
00:37
about the last time that
you ordered something online.
you ordered something online.
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上次你网上购物的情景
00:39
You were sitting
on your couch
on your couch
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你坐在沙发里
00:41
and you decided that you
absolutely had to have this red t-shirt.
absolutely had to have this red t-shirt.
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见到一件一定要买的红色T恤
00:45
So — click! — you put it
into your shopping cart.
into your shopping cart.
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你一点，
它便被放到了购物车里
它便被放到了购物车里
00:48
And then you decided
that green pair of pants
that green pair of pants
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然后你又想买条绿裤子
00:50
looks pretty good too — click!
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看上去很好看，买！
00:51
And maybe a blue
pair of shoes — click!
pair of shoes — click!
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再买双蓝色的鞋吧，一点
00:53
So at this point you've
assembled your order.
assembled your order.
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这时候你已经搜集完了
00:55
You didn't stop to think
for a moment that
for a moment that
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你并没有停下想一想
00:57
that might not be a great outfit.
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整套的行头根本不搭
00:59
But you hit
"submit order."
"submit order."
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但是你已经提交了订单
01:01
And two days later, this package
shows up on your doorstep.
shows up on your doorstep.
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两天后，包裹就到了
01:05
And you open the box and you're
like, wow, there's my goo.
like, wow, there's my goo.
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打开一看，这些还真是我买的
01:08
Did you ever stop to think about
how those items of inventory
how those items of inventory
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你有没有想过
01:11
actually found their way inside
that box in the warehouse?
that box in the warehouse?
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这些货物是如何从仓库
被放进盒子里的呢？
被放进盒子里的呢？
01:15
So I'm here to tell you
it's that guy right there.
it's that guy right there.
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那我现在来告诉你
看那有个男人
看那有个男人
01:19
So deep in the
middle of that picture,
middle of that picture,
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在照片的中间
01:22
you see a classic
pick-pack worker
pick-pack worker
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你会发现一个
传统的取货-发货工人
传统的取货-发货工人
01:25
in a distribution or
order fulfillments setting.
order fulfillments setting.
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正在分配或者执行订单区域工作
01:28
Classically these pick workers will
spend 60 or 70 percent of their day
spend 60 or 70 percent of their day
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在传统工作模式下
01:32
wandering around
the warehouse.
the warehouse.
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这些工人一天有60%到70%的时间
都浪费在行走当中
都浪费在行走当中
01:34
They'll often walk
as much as 5 or 10 miles
as much as 5 or 10 miles
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他们经常要在仓库中
步行五到十英里
步行五到十英里
01:37
in pursuit of
those items of inventory.
those items of inventory.
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寻找订单中的货物
01:39
Not only is this an
unproductive way to fill orders,
unproductive way to fill orders,
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这个方法不仅效率低下
01:44
it also turns out to be an
unfulfilling way to fill orders.
unfulfilling way to fill orders.
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也满足不了工人的成就感
01:48
So let me tell you where I
first bumped into this problem.
first bumped into this problem.
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让我来讲讲
我在哪儿第一次碰到这个问题
我在哪儿第一次碰到这个问题
01:51
I was out in the Bay area
in '99, 2000, the dot com boom.
in '99, 2000, the dot com boom.
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那是1999-2000年间，互联网公司方兴未艾
我在旧金山湾区
我在旧金山湾区
01:56
I worked for a fabulously
spectacular flame-out called Webvan.
spectacular flame-out called Webvan.
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一个叫“Webvan”的红极一时
但短命的电子商务公司工作
但短命的电子商务公司工作
02:00
(Laughter)
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（笑声）
02:01
This company raised hundreds of
millions of dollars with the notion that
millions of dollars with the notion that
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这家公司以网上出售杂货
并送货上门的理念
并送货上门的理念
02:04
we will deliver
grocery orders online.
grocery orders online.
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筹集了数亿美元的资金
02:07
And it really came down to the fact
that we couldn't do it cost effectively.
that we couldn't do it cost effectively.
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最终不符成本效益法则
02:11
Turns out e-commerce was something
that was very hard and very costly.
that was very hard and very costly.
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事实证明电子商务并不简单
花费也大
花费也大
02:15
In this particular instance we were trying
to assemble 30 items of inventory
to assemble 30 items of inventory
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在这个例子里，我们尝试从仓库把30个货物
02:19
into a few totes, onto a van
to deliver to the home.
to deliver to the home.
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装箱，装车，再送到顾客家里
02:23
And when you think about it,
it was costing us 30 dollars.
it was costing us 30 dollars.
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花了我们三十美金
02:27
Imagine, we had an
89¢ can of soup
89¢ can of soup
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回想一下，那个年代一罐汤是89美分
02:30
that was costing us one dollar to
pick and pack into that tote.
pick and pack into that tote.
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而我们从取货到装箱竟要花一美元
02:34
And that's before we actually
tried to deliver it to the home.
tried to deliver it to the home.
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那还是没加运费之前的花销
02:37
So long story short,
during my one year at Webvan,
during my one year at Webvan,
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长话短说，我在Webvan的一年间
02:40
what I realized by talking to
all the material-handling providers
all the material-handling providers
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和所有货物处理的供应商探讨过
02:43
was that there was no solution designed
specifically to solve each base picking.
specifically to solve each base picking.
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当时根本没有一个方法是专门针对取货的
02:48
Red item, green, blue, getting
those three things in a box.
those three things in a box.
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就是把红的，绿的
和蓝的货物放进一个箱子里
和蓝的货物放进一个箱子里
02:52
So we said, there's just
got to be a better way to do this.
got to be a better way to do this.
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但我们觉得一定有更好的方法
02:55
Existing material handling
was set up to pump
was set up to pump
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现有货物处理是把商品
装到托盘或箱子里
装到托盘或箱子里
02:57
pallets and cases of
goo to retail stores.
goo to retail stores.
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然后送到零售商店
03:01
Of course Webvan went out of business,
and about a year and a half later,
and about a year and a half later,
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理所应当，在一年半之后
Webvan关门大吉
Webvan关门大吉
03:05
I was still noodling on this problem.
It was still nagging at me.
It was still nagging at me.
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但我还在琢磨这个问题
仍束手无策
仍束手无策
03:08
And I started
thinking about it again.
thinking about it again.
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我反复思考
03:10
And I said, let me just focus briefly
on what I wanted as a pick worker,
on what I wanted as a pick worker,
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应该把注意力放在：
如果我是一个取货-发货工人
如果我是一个取货-发货工人
03:15
or my vision for
how it should work.
how it should work.
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我想要什么或
我认为应该怎么做
我认为应该怎么做
03:18
(Laughter)
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（笑声）
03:19
I said, let's focus
on the problem.
on the problem.
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我说：“让我们只关注问题吧。”
03:21
I have an order here and what
I want to do is I want to put
I want to do is I want to put
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我现在有一个订单
我想做的是
我想做的是
03:25
red, green and blue
in this box right here.
in this box right here.
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把红的，绿的和蓝的货物
放进这个箱子里
放进这个箱子里
03:27
What I need is a system where I put out
my hand and — poof! —
my hand and — poof! —
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我需要一个操作系统
一伸手-成了-
一伸手-成了-
商品出现
然后装箱
然后装箱
03:30
the product shows up
and I pack it into the order,
and I pack it into the order,
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03:33
and now we're thinking,
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现在让我们想想
03:34
this would be a very operator-centric
approach to solving the problem.
approach to solving the problem.
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这是一个以操作工为中心的解决办法
这就是我想要的
现有的科技可以实现吗？
现有的科技可以实现吗？
03:38
This is what I need. What technology
is available to solve this problem?
is available to solve this problem?
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03:42
But as you can see, orders can come
and go, products can come and go.
and go, products can come and go.
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如你所知，
订单来来往往，会变动，商品也是
订单来来往往，会变动，商品也是
03:46
It allows us to focus on making the
pick worker the center of the problem,
pick worker the center of the problem,
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这个方法把取货-发货工人作为中心
03:51
and providing them the tools to make
them as productive as possible.
them as productive as possible.
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只要提供相关工具
就能使他们尽可能的高效
就能使他们尽可能的高效
那我是怎么想到这个办法的呢？
03:56
So how did I
arrive at this notion?
arrive at this notion?
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03:58
Well, actually it came from
a brainstorming exercise,
a brainstorming exercise,
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实际上，来自一次头脑风暴的实践
可能你们大多数人
都用过这种方法
都用过这种方法
04:01
probably a technique
that many of you use,
that many of you use,
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就是对一个新想法集思广益
04:04
It's this notion of
testing your ideas.
testing your ideas.
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04:06
Take a blank sheet, of course,
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先准备一张白纸（白板）
在各种极端情况下验证你的想法
04:08
but then test your ideas
at the limits — infinity, zero.
at the limits — infinity, zero.
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在这个例子里，我们设计了一个命题
04:12
In this particular case, we
challenged ourselves with the idea:
challenged ourselves with the idea:
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如果在中国建一个配送中心
我们应该怎么做
我们应该怎么做
04:15
What if we had to build a
distribution center in China,
distribution center in China,
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04:18
where it's a very,
very low-cost market?
very low-cost market?
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那里的成本很低
04:21
And say, labor is cheap,
land is cheap.
land is cheap.
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劳动力和土地都很便宜
04:24
And we said specifically,
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我们说的具体点
04:26
"What if it was zero dollars
an hour for direct labor
an hour for direct labor
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如果每小时的人工费是零美金
04:29
and we could build a million-
square-foot distribution center?"
square-foot distribution center?"
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我们可以建造一个百万平方尺的配送中心
那么就不由想到
04:31
So naturally that
led to ideas that said,
led to ideas that said,
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在仓库里雇很多人
04:34
"Let's put lots of people
in the warehouse."
in the warehouse."
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我说：“等一下，一小时零美金
04:35
And I said, "Hold on,
zero dollars per hour,
zero dollars per hour,
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04:38
what I would do is 'hire'
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那我就‘雇用一万个工人
04:41
10,000 workers to come to the
warehouse every morning at 8 a.m.,
warehouse every morning at 8 a.m.,
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每天早上八点来仓库
每人只取一件商品
04:45
walk into the warehouse and
pick up one item of inventory
pick up one item of inventory
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然后站在那儿就行了
04:48
and then just stand there.
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就像你拿一袋Captain Crunch（谷物早餐），
你拿一罐激浪饮料
你拿一罐激浪饮料
04:50
So you hold Captain Crunch,
you hold the Mountain Dew,
you hold the Mountain Dew,
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你拿一瓶健怡可乐
04:52
you hold the Diet Coke.
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04:54
If I need it, I'll call you,
otherwise just stand there.
otherwise just stand there.
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就站在那儿，
有需要我会叫你
有需要我会叫你
04:56
But when I need Diet Coke and I call it,
you guys talk amongst yourselves.
you guys talk amongst yourselves.
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当我需要健怡可乐, 我就叫它，
工人之间互相告知
工人之间互相告知
04:59
Diet Coke walks up to the front —
pick it, put it in the tote, away it goes."
pick it, put it in the tote, away it goes."
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健怡可乐就会被工人传过来
装箱走人”
装箱走人”
05:03
Wow, what if the products
could walk and talk on their own?
could walk and talk on their own?
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如果这些货物能自己说话和行走该多好！
那将是有趣且有效
05:08
That's a very interesting,
very powerful way
very powerful way
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05:10
that we could potentially
organize this warehouse.
organize this warehouse.
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具有潜力的库房管理法
05:13
So of course,
labor isn't free,
labor isn't free,
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当然，劳动力没有免费的
05:15
on that practical
versus awesome spectrum.
versus awesome spectrum.
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实际与理想的差距！
（笑声）
05:19
(Laughter)
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所以我们想到了移动式货架
我们把货物放在上面
我们把货物放在上面
05:20
So we said mobile shelving —
We'll put them on mobile shelving.
We'll put them on mobile shelving.
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使用移动式机器人
就可以让整个存货都动起来
就可以让整个存货都动起来
05:23
We'll use mobile robots and
we'll move the inventory around.
we'll move the inventory around.
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05:28
And so we got underway on that and
then I'm sitting on my couch in 2008.
then I'm sitting on my couch in 2008.
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我们开始实施这个创意
2008年，我坐在沙发上看电视
2008年，我坐在沙发上看电视
05:33
Did any of you see the Beijing
Olympics, the opening ceremonies?
Olympics, the opening ceremonies?
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你们都看北京奥林匹克
运动会的开幕式了吗？
运动会的开幕式了吗？
05:37
I about fell out of my
couch when I saw this.
couch when I saw this.
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当我观看时，
差点没从沙发上滚到地上
差点没从沙发上滚到地上
05:40
I'm like, that was the idea!
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像这样就行！
05:41
(Laughter and Applause)
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（笑声与掌声）
05:46
We'll put thousands of people on
the warehouse floor, the stadium floor.
the warehouse floor, the stadium floor.
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我们让成千上万的工人站在仓库里
而他们站在球场上
而他们站在球场上
05:49
But interestingly enough, this
actually relates to the idea
actually relates to the idea
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有趣的是，这两件事还真有联系
05:53
in that these guys were creating some
incredibly powerful, impressive digital art,
incredibly powerful, impressive digital art,
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那些人创造了另人难以置信的数码艺术
05:59
all without computers,
I'm told,
I'm told,
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听说连计算机都没用
06:01
it was all peer-to-peer
coordination and communication.
coordination and communication.
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全靠人与人之间的合作与交流
06:03
You stand up,
I'll squat down.
I'll squat down.
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你站起来，我就蹲下
06:05
And they made
some fabulous art.
some fabulous art.
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从而创造了精美的图案
当你让个体之间相互交流时
06:07
It speaks to the
power of emergence
power of emergence
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06:09
in systems when you let things
start to talk with each other.
start to talk with each other.
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系统中便形成了新的力量
06:13
So that was a little
bit of the journey.
bit of the journey.
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简单来讲
这就是新点子的由来
这就是新点子的由来
06:17
So of course, now what became
the practical reality of this idea?
the practical reality of this idea?
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那么现在这个想法变成什么样了？
06:21
Here is a warehouse.
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这里是一个仓库
06:23
It's a pick, pack and ship center
that has about 10,000 different SKUs.
that has about 10,000 different SKUs.
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是一个拥有万种不同存货
的取货，装货和出货中心
的取货，装货和出货中心
06:27
We'll call them red pens,
green pens, yellow Post-It Notes.
green pens, yellow Post-It Notes.
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我们叫它们红笔
绿笔，黄色便贴
绿笔，黄色便贴
06:31
We send the little orange robots
out to pick up the blue shelving pods.
out to pick up the blue shelving pods.
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我们派出那些橙色小机器人
去挑选蓝色的小货架
去挑选蓝色的小货架
06:34
And we deliver them
to the side of the building.
to the side of the building.
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并把货架送到仓库的边缘
这样所有的取货工人
现在只呆在周边地带了
现在只呆在周边地带了
06:36
So all the pick workers now
get to stay on the perimeter.
get to stay on the perimeter.
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06:39
And the game here is
to pick up the shelves,
to pick up the shelves,
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（机器人的）任务就是挑选货架
06:42
take them down the highway and
deliver them straight to the pick worker.
deliver them straight to the pick worker.
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运输货架，送到指定地点
06:45
This pick worker's life
is completely different.
is completely different.
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取货工人的命运一下子
截然不同
截然不同
06:47
Rather than wandering around
the warehouse, she gets to stay still
the warehouse, she gets to stay still
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不像以前穿梭于仓库中
她可以固定在
她可以固定在
06:51
in a pick station like this
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像这样的取货操作台旁
06:52
and every product in the
building can now come to her.
building can now come to her.
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所有仓库里的货物
都被送到她的面前
都被送到她的面前
06:56
So the process
is very productive.
is very productive.
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全部过程都很高效
07:00
Reach in, pick an item,
scan the bar code, pack it out.
scan the bar code, pack it out.
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伸出手，提取货物
扫描条形码，然后包装
扫描条形码，然后包装
07:04
By the time
you turn around,
you turn around,
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当转过身来时
07:05
there's another product there
ready to be picked and packed.
ready to be picked and packed.
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另外一件物品已经等着
被提取和包装了
被提取和包装了
07:08
So what we've done is take
out all of the non-value added
out all of the non-value added
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我们做的就是
免去所有的无用功
免去所有的无用功
07:11
walking, searching,
wasting, waited time,
wasting, waited time,
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像走路，寻找，
浪费掉的和等待的时间
浪费掉的和等待的时间
07:14
and we've developed a very
high-fidelity way to pick these orders,
high-fidelity way to pick these orders,
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我们开发出一种高度精确的取货方式：
07:18
where you point at it with
a laser, scan the UPC barcode,
a laser, scan the UPC barcode,
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把货物对准激光
扫描条形码后
扫描条形码后
07:23
and then indicate with a light
which box it needs to go into.
which box it needs to go into.
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然后按一下灯
指示货物进入了该进的箱子
指示货物进入了该进的箱子
07:26
So more productive, more
accurate and, it turns out,
accurate and, it turns out,
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因此更高效更精准
07:29
it's a more interesting office
environment for these pick workers.
environment for these pick workers.
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为工人们开创了
更为有趣的办公室似的环境
更为有趣的办公室似的环境
07:34
They actually complete
the whole order.
the whole order.
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他们能够在此完成整个订单
07:36
So they do red, green and blue,
not just a part of the order.
not just a part of the order.
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红的，绿的，蓝的，
而不是一部分
而不是一部分
07:39
And they feel a little bit more
in control of their environment.
in control of their environment.
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他们觉得可以更好地
驾驭自己的工作环境
驾驭自己的工作环境
07:42
So the side effects
of this approach
of this approach
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这一方法的深远影响
07:45
are what really surprised us.
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让我们大吃一惊
07:47
We knew it was going
to be more productive.
to be more productive.
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虽然我们估计到
它将大幅提高效率
它将大幅提高效率
07:48
But we didn't realize just how
pervasive this way of thinking
pervasive this way of thinking
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但我们没有料到的是
07:53
extended to other
functions in the warehouse.
functions in the warehouse.
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它会遍布到仓储管理的其他方面
07:58
But what effectively this approach
is doing inside of the DC
is doing inside of the DC
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这种方法的真正有效性
08:03
is turning it into a massively
parallel processing engine.
parallel processing engine.
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是使配送中心变成了一个
大规模并行处理引擎
大规模并行处理引擎
08:07
So this is again a
cross-fertilization of ideas.
cross-fertilization of ideas.
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这又是一个跨界互动的创意
08:10
Here's a warehouse
and we're thinking about
and we're thinking about
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这是一个仓库
让我们想象一个
让我们想象一个
08:12
parallel processing
supercomputer architectures.
supercomputer architectures.
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具有并行处理器
的超级计算机的构架
的超级计算机的构架
08:15
The notion here is that you have
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原理是这样的
08:18
10 workers on
the right side of the screen
the right side of the screen
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在屏幕右边有十个工人
08:20
that are now all independent
autonomous pick workers.
autonomous pick workers.
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他们都是独立的
并有自主权的取货工人
并有自主权的取货工人
08:25
If the worker in station three decides
to leave and go to the bathroom,
to leave and go to the bathroom,
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如果三号操作台的工人要去洗手间
08:29
it has no impact on the
productivity of the other nine workers.
productivity of the other nine workers.
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对于其他九个工人来说并没影响
08:32
Contrast that, for a moment, with the
traditional method of using a conveyor.
traditional method of using a conveyor.
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于此不同，对比一下
传统工艺的传送带
传统工艺的传送带
08:36
When one person
passes the order to you,
passes the order to you,
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当上家递给你订货箱
08:38
you put something in
and pass it downstream.
and pass it downstream.
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你装一件物品进去，传给下家
08:41
Everyone has to be in place
for that serial process to work.
for that serial process to work.
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为了保证这连续的过程
每个人都必须各就各位
每个人都必须各就各位
08:44
This becomes a more robust
way to think about the warehouse.
way to think about the warehouse.
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而新方法为仓储管理
提供了更合理的模式
提供了更合理的模式
08:47
And then underneath the hoods gets
interesting in that we're tracking
interesting in that we're tracking
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更有意义的是
08:52
the popularity
of the products.
of the products.
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我们可以跟踪产品的流行程度
08:54
And we're using dynamic
and adaptive algorithms
and adaptive algorithms
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我们运用动态与自适性演算法
08:56
to tune the floor
of the warehouse.
of the warehouse.
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来调节库存管理
09:01
So what you see here potentially
the week leading up to Valentine's Day.
the week leading up to Valentine's Day.
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正如你所见，情人节前夕
09:06
All that pink chalky candy has
moved to the front of the building
moved to the front of the building
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那些粉红色的糖果
被放在仓库的前面
被放在仓库的前面
09:10
and is now being picked into a
lot of orders in those pick stations.
lot of orders in those pick stations.
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工人们正忙着装箱
因为很多人订购了糖果
因为很多人订购了糖果
09:13
Come in two days after Valentine's Day,
and that candy, the leftover candy,
and that candy, the leftover candy,
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情人节过后两天，剩余的那些糖果
09:18
has all drifted to the
back of the warehouse
back of the warehouse
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被移到了仓库的后面
09:20
and is occupying the cooler
zone on the thermal map there.
zone on the thermal map there.
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图上看，就是那些冷色调的区域
09:24
One other side effect of this
approach using the parallel processing
approach using the parallel processing
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运用平行处理的另一个影响是
09:28
is these things can
scale to ginormous.
scale to ginormous.
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它能被扩展到难以置信的规模
09:31
(Laughter)
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（笑声）
09:32
So whether you're doing
two pick stations, 20 pick stations,
two pick stations, 20 pick stations,
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无论建立两个操作台，或20个
09:35
or 200 pick stations, the
path planning algorithms
path planning algorithms
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或200个，路径规划演算法
09:38
and all of the inventory
algorithms just work.
algorithms just work.
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和存货演算法都是一样的
09:41
In this example you
see that the inventory
see that the inventory
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在这个例子里，你会看到
09:45
has now occupied all the
perimeter of the building
perimeter of the building
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库房的四周都被存货占据
09:47
because that's where
the pick stations were.
the pick stations were.
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那是因为四面都有操作台的缘故
09:50
They sorted it
out for themselves.
out for themselves.
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是它们自行解决的
09:52
So I'll conclude with
just one final video
just one final video
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让我用最后一个视频
09:54
that shows how
this comes to bear
this comes to bear
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总结一下运作流程
09:57
on the pick worker's actual
day in the life of.
day in the life of.
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它反映出取货工人真实的一天
10:01
So as we mentioned, the process is
to move inventory along the highway
to move inventory along the highway
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正像前面提到的，这个过程就是
10:05
and then find your way
into these pick stations.
into these pick stations.
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移动存货，找到该去的操作台
10:08
And our software in the background
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后台的管理软件
10:10
understands what's going on
in each station,
in each station,
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清楚每个操作台的情况
10:13
we direct the pods
across the highway
across the highway
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管理软件指挥着每个货架的运行
10:15
and we're attempting to
get into a queuing system
get into a queuing system
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尽量让它们行为有序地进入操作台
10:18
to present the work
to the pick worker.
to the pick worker.
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提供给工人所需物品
10:21
What's interesting is we can even
adapt the speed of the pick workers.
adapt the speed of the pick workers.
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更有趣的是，我们可以量体裁衣：
10:24
The faster pickers get more pods
and the slower pickers get few.
and the slower pickers get few.
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动作快的工人得到更多的货架
反之亦然
反之亦然
10:28
But this pick worker now is
literally having that experience
literally having that experience
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这些工人真的体会到
10:31
that we described before.
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以前梦寐以求的工作方式
10:33
She puts out her hand.
The product jumps into it.
The product jumps into it.
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伸手，物品到手
10:36
Or she has to reach in and get it.
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或伸长点儿，得到了
10:38
She scans it and
she puts it in the bucket.
she puts it in the bucket.
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然后扫描，装箱
10:40
And all of the rest of the technology
is kind of behind the scenes.
is kind of behind the scenes.
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所有的技术本身都隐藏在幕后
10:44
So she gets to now focus on the
picking and packing portion of her job.
picking and packing portion of her job.
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所以她现在的工作
只需关注包装
只需关注包装
10:48
Never has any idle time,
never has to leave her mat.
never has to leave her mat.
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没有空闲时间
也不用离开操作台了
也不用离开操作台了
10:51
And actually we think
not only a more productive
not only a more productive
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事实上，我们认为
这不仅提高
这不仅提高
10:55
and more accurate
way to fill orders.
way to fill orders.
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完成订单的效率和准确度
10:59
We think it's a more
fulfilling way to fill orders.
fulfilling way to fill orders.
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而且对工人来说也更有意义
11:02
The reason we can say
that, though, is that workers
that, though, is that workers
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我为什么敢这么说
11:05
in a lot of these
buildings now compete
buildings now compete
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因为这间工厂的工人们
11:07
for the privilege of working
in the Kiva zone that day.
in the Kiva zone that day.
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为有幸到Kiva 区域工作
而相互竞争
而相互竞争
11:11
And sometimes we'll catch
them on testimonial videos
them on testimonial videos
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有时在客户证明视频中
11:13
saying such things as,
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他们会说
11:15
they have more energy after the
day to play with their grandchildren,
day to play with their grandchildren,
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现在工作后，
有更多的精力和孙子孙女玩
有更多的精力和孙子孙女玩
11:20
or in one case a guy said, "the
Kiva zone is so stress-free
Kiva zone is so stress-free
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曾经有个工人说：
“Kiva 区域太轻松了
“Kiva 区域太轻松了
11:24
that I've actually stopped taking
my blood pressure medication."
my blood pressure medication."
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我现在都不用吃降压药了“
11:27
(Laughter)
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（笑声）
11:29
That was at a pharmaceutical distributor,
so they told us not to use that video.
so they told us not to use that video.
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那是一家药品分销商
所以视频被禁了
所以视频被禁了
11:33
(Laughter)
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（笑声）
11:37
So what I wanted to leave you
with today is the notion that
with today is the notion that
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所以我想留给你们的是一个理念
11:40
when you let things start
to think and walk
to think and walk
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当机器有想法
能行走，并相互交流时
能行走，并相互交流时
11:43
and talk on their own, interesting
processes and productivities can emerge.
processes and productivities can emerge.
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高效的流程和生产力便出现了
11:48
And now I think next time
you go to your front step
you go to your front step
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我想下次，当你开门
11:51
and pick up that box that
you just ordered online,
you just ordered online,
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捡起网上订购的产品
11:53
you break it open and
the goo is in there,
the goo is in there,
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你打开箱子，东西都在
11:56
you'll have some wonderment
as to whether a robot
as to whether a robot
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你可能会琢磨一下
11:58
assisted in the picking
and packing of that order.
and packing of that order.
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会不会是机器人帮忙完成的订单呢
12:01
Thank you.
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谢谢
12:03
(Applause)
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（掌声）
ABOUT THE SPEAKER
Mick Mountz - CEO, Kiva SystemsMick Mountz is the founder and CEO of Kiva Systems, making high-tech products for fast, cheap and efficient inventory fulfillment. In March 2012, Kiva was acquired by Amazon.
Why you should listen
With the growing popularity of online shopping, Mick Mountz and his company are finding ways to make picking, packing and shipping those purchases a flexible and inexpensive process. He first began working on this hidden challenge while at Webvan, an online grocer. In 2003, he took his experience there and founded Kiva systems, a company whose innovative solutions have led to it being listed by Inc. as one of the fastest growing companies.
In March 2012, Kiva was acquired by Amazon for $775 million.
Mick Mountz | Speaker | TED.com