ABOUT THE SPEAKER
Chris Bangle - Car designer
Car design is a ubiquitous but often overlooked art form. As chief of design for the BMW Group, Chris Bangle has overseen cars that have been seen the world over, including BMW 7 Series and the Z4 roadster.

Why you should listen

American designer Chris Bangle understands that it can be difficult to see a car in terms of Art with a capital A. As such, he separates his work into issues of "automobiles" (unemotional products, causing problems such as pollution and congestion) and "car-iness" (an expansion of the human, and ultimately a truly artistic expression). Satisfying the tensions between these problems -- and the tensions between engineers and designers -- is, for him, the essence of his work.

Offering radical forms and ideas, Bangle has been a polarizing figure within the industry; he has overseen all of the brands within the BMW family, including Mini and Rolls-Royce. In 2009, Bangle left BMW to pursue his own personal design interests and develop his consulting firm, Chris Bangle Associates.

More profile about the speaker
Chris Bangle | Speaker | TED.com
TED2002

Chris Bangle: Great cars are great art

克里斯.邦格:“好车是艺术。”

Filmed:
973,938 views

美国设计师克里斯.邦格解释自己的理念,说汽车设计本身是种艺术形式,充满趣味——深含感人——这充分体现在宝马公司旨在创造未来SUV的深蓝项目中。
- Car designer
Car design is a ubiquitous but often overlooked art form. As chief of design for the BMW Group, Chris Bangle has overseen cars that have been seen the world over, including BMW 7 Series and the Z4 roadster. Full bio

Double-click the English transcript below to play the video.

00:26
What I want to talk about is, as background背景,
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正如投影上所显示的,我想说的是
00:29
is the idea理念 that cars汽车 are art艺术.
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汽车是艺术这样一种理念
00:31
This is actually其实 quite相当 meaningful富有意义的 to me,
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这实际上对我非常有意义
00:34
because car汽车 designers设计师 tend趋向 to be a little bit low on the totem图腾 pole --
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因为汽车设计师往往在艺术界地位有点低
00:38
we don't do coffee咖啡 table books图书 with just one lamp inside of it --
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我们不做咖啡桌书籍,那仅有一盏灯在里面
00:41
and cars汽车 are thought so much as a product产品
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而且汽车总被认为是种产品
00:44
that it's a little bit difficult to get into the aesthetic审美 side
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这样很难考虑到美学的一面
00:47
under the same相同 sort分类 of terminology术语 that one would discuss讨论 art艺术.
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尤其是使用术语讨论艺术时
00:50
And so cars汽车, as art艺术, brings带来 it into an emotional情绪化 plane平面 -- if you accept接受 that --
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但是汽车和艺术一样都存在于情感的层面,如果你们认同的话
00:56
that you have to deal合同 with on the same相同 level水平 you would with art艺术 with a capital首都 A.
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所以你得用同样的视角看汽车,就像你看艺术
00:59
Now at this point you're going to see a picture图片 of Michelangelo米开朗基罗.
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现在你们会看到一幅米开朗琪罗(的雕塑)的照片
01:02
This is completely全然 different不同 than automobiles汽车.
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这和汽车截然不同
01:05
Automobiles汽车 are self-moving自移 things, right? Elevators电梯 are automobiles汽车.
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汽车就是自己会移动,对吧?那电梯也会自己动。
01:11
And they're not very emotional情绪化; they solve解决 a purpose目的;
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它们都没有情感,它们用作某种用途
01:14
and certainly当然 automobiles汽车 have been around for 100 years年份
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当然汽车已经有100年左右的历史了
01:17
and have made制作 our lives生活 functionally功能 a lot better in many许多 ways方法;
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而且在很多方面让我们的生活更好。
01:20
they've他们已经 also been a real真实 pain疼痛 in the ass屁股,
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它们也一直带来问题
01:22
because automobiles汽车 are really the thing we have to solve解决.
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因为汽车是我们必须要解决的东西
01:26
We have to solve解决 the pollution污染, we have to solve解决 the congestion拥塞 --
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我们得解决污染的问题,解决交通阻塞的问题
01:29
but that's not what interests利益 me in this speech言语.
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但那不是我这次想说的
01:32
What interests利益 me in this speech言语 is cars汽车. Automobiles汽车 may可能 be what you use,
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我这次想说的是车子。汽车可能是你们所使用的,
01:37
but cars汽车 are what we are, in many许多 ways方法.
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但是汽车在很多方面就是我们自己
01:40
And as long as we can solve解决 the problems问题 of automobiles汽车,
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只要我们能解决汽车带来的问题
01:44
and I believe we can, with fuel汽油 cells细胞 or hydrogen, like BMW宝马 is really hip臀部 on,
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我相信我们能够用燃料电池或氢实现,就像宝马所用的。
01:48
and lots of other things, then I think we can look past过去 that
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还有许多其他的解决办法,我觉得我们能看到问题后面的东西
01:51
and try and understand理解 why this hook is in many许多 of us --
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并尝试理解为什么汽车和人之间存在纽带
01:55
of this car-y-ness汽车-Y岬 -- and what that means手段, what we can learn学习 from it.
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以及这意味着什么,我们可以从中学到什么
01:59
That's what I want to get to. Cars汽车 are not a suit适合 of clothes衣服;
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这就是我将要说的。车子不是一套衣服
02:02
cars汽车 are an avatar头像. Cars汽车 are an expansion扩张 of yourself你自己:
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车子是种化身,是你的延伸
02:06
they take your thoughts思念, your ideas思路, your emotions情绪, and they multiply it --
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车子”说出“你的思想,你的灵感,你的感情—并且将其放大——
02:10
your anger愤怒, whatever随你. It's an avatar头像.
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甚至你的愤怒,不管怎样,它是种化身。
02:13
It's a super-waldo超沃尔 that you happen发生 to be inside of, and if you feel sexy性感的,
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它是个超级沃尔多,而你恰巧坐在里面。如果你感到性感,
02:16
the car汽车 is sexy性感的. And if you're full充分 of road rage愤怒,
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这车子就很性感。如果你一开车就大发雷霆,
02:18
you've got a "Chevy烦扰: Like a Rock," right?
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你就会选一辆”雪弗莱:就像摇滚“,对吧?
02:21
Cars汽车 are a sculpture雕塑 -- did you know this?
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你知道吗?汽车也是雕像。
02:24
That every一切 car汽车 you see out there is sculpted雕刻 by hand.
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每一辆你看到的车子都是手工雕刻的。
02:27
Many许多 people think, "Well, it's computers电脑,
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许多人认为,“嗯,那是电脑做的,
02:29
and it's doneDONE by machines and stuff东东 like that."
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是由机器那类的东西完成的。”
02:31
Well, they reproduce复制 it, but the originals原件 are all doneDONE by hand.
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的确,它们能复制这个过程,但设计最初的车子是手工做的,
02:34
It's doneDONE by men男人 and women妇女 who believe a lot in their craft手艺.
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是那些对自己的工作有很强信念的男人女人完成的。
02:38
And they put that same相同 kind of tension张力 into the sculpting雕刻 of a car汽车
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他们把相同的迫切感投入到汽车的塑造中,
02:42
that you do in a great sculpture雕塑 that you would go and look at in a museum博物馆.
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就像在做一件能放进博物馆的伟大的雕塑。
02:45
That tension张力 between之间 the need to express表现, the need to discover发现,
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在急切的表达和急切的探索中的迫切感
02:49
then you put something new into it,
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然后你加入一点新东西
02:51
and at the same相同 time you have bounds界限 of craftsmanship手艺.
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同时你又受到制造工艺的制约
02:54
Rules规则 that say, this is how you handle处理 surfaces;
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规章中写着,你该如何处理车子的表面
02:57
this is what control控制 is all about; this is how you show显示 you're a master of your craft手艺.
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这就是设计的核心部分,这就是你如何显示自己是大师的地方。
03:01
And that tension张力, that discovery发现, that push for something new --
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那种迫切感,探索,创新的动力,
03:04
and at the same相同 time, that sense of obligation义务
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同时还有对于工艺的责任感
03:06
to the regards问候 of craftsmanship手艺 --
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这些在汽车和其他任何东西一样强烈
03:08
that's as strong强大 in cars汽车 as it is in anything.
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我们仍用黏土工作,这并没有改变太多
03:10
We work in clay粘土, which哪一个 hasn't有没有 changed much
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自从米开朗基罗开始使用黏土塑造形象。
03:12
since以来 Michelangelo米开朗基罗 started开始 screwing拧紧 around with it,
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而且也有非常有趣的相同。
03:15
and there's a very interesting有趣 analogy比喻 to that too.
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就说一句——米开朗基罗说过他在“探寻土中的人物”,对吧?
03:18
Real真实 quickly很快 -- Michelangelo米开朗基罗 once一旦 said he's there to "discover发现 the figure数字 within," OK?
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那就是,汽车
03:24
There we go, the automobile汽车.
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那是100年前,你知道吗?
03:26
That was 100 years年份 right there -- did you catch抓住 that?
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从刚才那个到这个,汽车变了很多,不是吗?
03:28
Between之间 that one there, and that one there, it changed a lot didn't it?
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当然这不是销售,这里有个很有趣的汽车的概念
03:31
OK, it's not marketing营销; there's a very interesting有趣 car汽车 concept概念 here,
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但我在这儿并不想谈论有关市场学的部分
03:35
but the marketing营销 part部分 is not what I want to talk about here.
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我想说的是这个
03:37
I want to talk about this.
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为什么你要自己洗车?那是什么,感官上的刺激?
03:39
Why it means手段 you have to wash a car汽车, what is it, that sensuality淫荡
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你得去触碰它?这就是内在的雕塑性,那感官上的刺激
03:41
you have to touch触摸 about it? That's the sculpture雕塑 that goes into it. That sensuality淫荡.
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我们就是这样制造汽车的。
03:46
And it's doneDONE by men男人 and women妇女 working加工 just like this, making制造 cars汽车.
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现在这小段话引自亨利.摩尔有关雕塑的话
03:51
Now this little quote引用 about sculpture雕塑 from Henry亨利 Moore穆尔,
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我相信摩尔所谈论的那个“其中的压力”
03:53
I believe that that "pressure压力 within" that Moore's摩尔定律 talking about --
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至少是提到汽车的时候
03:56
at least最小 when it comes to cars汽车 --
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和这个重要的概念完全一致
03:58
comes right back to this idea理念 of the mean.
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那是求生的愿望,生存的需要,表达的欲望
04:01
It's that will to live生活, that need to survive生存, to express表现 itself本身,
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融入在汽车中,使我这样的人着迷。
04:04
that comes in a car汽车, and takes over people like me.
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我们告诉其他人,“做这个,做那个,做那个“, 直到这东西诞生
04:06
And we tell other people, "Do this, do this, do this," until直到 this thing comes alive.
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我们完全陷入其中。美丽是这种
04:10
We are completely全然 infected感染. And beauty美女 can be the result结果
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沉浸其中的结果,这实在太美妙了
04:14
of this infectiousness传染性; it's quite相当 wonderful精彩.
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这个雕塑,当然,是整个的核心,
04:16
This sculpture雕塑 is, of course课程, at the heart of all of it,
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正是它将手工变为汽车
04:19
and it's really what puts看跌期权 the craftsmanship手艺 into our cars汽车.
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而且它不是完全不同,真的,当他们这样工作,
04:22
And it's not a whole整个 lot different不同, really, when they're working加工 like this,
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或当有人这样工作。
04:26
or when somebody works作品 like this.
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这是相同的信奉,相同的美丽。
04:28
It's that same相同 kind of commitment承诺, that same相同 kind of beauty美女.
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现在我要谈重点了:汽车是种艺术。
04:31
Now, now I get to the point. I want to talk about cars汽车 as art艺术.
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艺术,在柏拉图派眼中,是真理,美丽和爱。
04:34
Art艺术, in the Platonic柏拉图 sense, is truth真相; it's beauty美女, and love.
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这也是汽车设计师和工程师分歧最大的地方
04:38
Now this is really where designers设计师 in car汽车 business商业 diverge偏离 from the engineers工程师.
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我们关于爱没有分歧
04:42
We don't really have a problem问题 talking about love.
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我们关于真理或美丽的问题没有分歧
04:44
We don't have a problem问题 talking about truth真相 or beauty美女 in that sense.
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这都是我们所寻找的——
04:47
That's what we're searching搜索 for --
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当我们工作时,我们的确试图找出真理
04:49
when we're working加工 our craft手艺, we are really trying to find that truth真相 out there.
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我们不要空虚的美丽
04:52
We're not trying to find vanity虚荣 and beauty美女.
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我们在试着寻找真理中的美丽
04:54
We're trying to find the beauty美女 in the truth真相.
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然而工程师总用”牛顿“的眼光看事情
04:56
However然而, engineers工程师 tend趋向 to look at things a little bit more Newtonian牛顿,
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而不是这种量子论的方法
05:00
instead代替 of this quantum量子 approach途径.
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我们在对付不理性
05:02
We're dealing交易 with irrationalisms非理性主义,
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我们在应对的确存在的矛盾
05:04
and we're dealing交易 with paradoxes悖论 that we admit承认 exist存在,
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工程师看东西更像······
05:06
and the engineers工程师 tend趋向 to look things a little bit more like
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2加2等于4,如果你得到4.0,那更好,4.0000就更更好
05:08
two and two is four, and if you get 4.0 it's better, and 4.000 is even better.
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这样有时就会带来分歧
05:13
And that sometimes有时 leads引线 to bit of a divergence差异
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比如“我们为什么要像现在这么做”
05:17
in why we're doing what we're doing.
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我们坦然接受这个现实
05:19
We've我们已经 pretty漂亮 much accepted公认 the fact事实, though虽然,
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我们是宝马公司中的女人
05:21
that we are the women妇女 in the organization组织 at BMW宝马 --
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宝马是个非常男性化的企业,——男人,男人,男人,都·是工程师
05:23
BMW宝马 is a very manly男子气 type类型 business商业, -- men男人, men男人, men男人; it's engineers工程师.
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而我们就是女性的一面。这很好。
05:26
And we're kind of the female side to that. That's OK,
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这很酷,你走出去像个男人,我们则想更像女人
05:29
that's cool. You go off and be manly男子气. We're going to be a little bit more female.
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因为我们对寻找功能外的形式有兴趣
05:32
Because what we're interested有兴趣 in is finding发现 form形成 that's more than just a function功能.
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我们对寻找悦目外的美有兴趣
05:39
We're interested有兴趣 in finding发现 beauty美女 that's more than just an aesthetic审美;
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这是真的
05:42
it's really a truth真相.
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而且我认为将这一想法的灵魂深植在伟大汽车的内心
05:44
And I think this idea理念 of soul灵魂, as being存在 at the heart of great cars汽车,
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是非常适当的。你们都知道,当你看到一辆车的时候,
05:47
is very applicable适用. You all know it. You know a car汽车 when you've seen看到 it,
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你能从从灵魂上知道它有多强
05:50
with soul灵魂. You know how strong强大 this is.
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嗯,这种爱的经历,设计的经历对于我来说
05:52
Well, this experience经验 of love, and the experience经验 of design设计, to me,
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是可互相交换的。现在我想说说我自己的故事。
05:56
are interchangeable通用. And now I'm coming未来 to my story故事.
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在一个叫深蓝的项目中,我重新发现了爱和设计。
05:59
I discovered发现 something about love and design设计 through通过 a project项目 called Deep Blue蓝色.
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首先,你们要和我一起,说,
06:04
And first of all, you have to go with me for a second第二, and say,
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你能将爱这个词从我们社会中的许多事物中拿出,
06:08
you know, you could take the word "love" out of a lot of things in our society社会,
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换上设计这个词,完全没问题,
06:11
put the word "design设计" in, and it still works作品,
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就像这句话,它还是对的,是不是?
06:13
like this quote引用 here, you know. It kind of works作品, you know?
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你能明白它们,这话像是老生常谈
06:16
You can understand理解 that. It works作品 in truisms老生常谈.
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”在设计和战争中,一切都是公平的。“
06:19
"All is fair公平 in design设计 and war战争."
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的确我们生活在一个高度竞争的社会
06:21
Certainly当然 we live生活 in a competitive竞争的 society社会.
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我认为这首流行歌曲
06:23
I think this one here, there's a pop流行的 song歌曲
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很好的为我描述了飞利浦.斯塔克,就像你知道的,
06:25
that really describes介绍 Philippe菲利普 Starck斯塔克 for me, you know, this is like
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这就像是初恋,很酷,对吧?
06:29
you know, this is like puppy小狗 love, you know, this is cool right?
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牙刷,酷。
06:32
Toothbrush牙刷, cool.
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只有当你这样看东西的时候才会变的严肃,是吧?
06:34
It really only gets得到 serious严重 when you look at something like this. OK?
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(笑)
06:37
(Laughter笑声)
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这是我相信的一个代入法
06:39
This is one substitution代换 that I believe
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我们所有在做设计管理的人,都很内疚。
06:41
all of us, in design设计 management管理, are guilty有罪 of.
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这个理念:有很多需要去爱,
06:43
And this idea理念 that there is more to love,
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很多需要设计,当它应用于你的邻居身上,其他人身上,
06:47
more to design设计, when it gets得到 down to your neighbor邻居, your other,
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它会像这么现实,在未来它可能会这样
06:53
it can be physical物理 like this, and maybe in the future未来 it will be.
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但现在这只与我们的团队有关,
06:56
But right now it's in dealing交易 with our own拥有 people,
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我们在创新的团队。开始我的故事。
06:58
our own拥有 teams球队 who are doing the creating创建. So, to my story故事.
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与人合作就是我们在这里工作的理念
07:03
The idea理念 of people-work人工作 is what we work with here,
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当我们创造宝马时,我得和我的设计师产生纽带
07:06
and I have to make a bond with my designers设计师 when we're creating创建 BMWs宝马.
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我们得亲密无间,分享想法
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We have to have a shared共享 intimacy亲密关系, a shared共享 vision视力 --
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这意味着我们得像一家人一样
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that means手段 we have to work as one family家庭;
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我们得这样看这个团队
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we have to understand理解 ourselves我们自己 that way.
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我们有好日子,有趣的日子
07:17
There's good times; there's interesting有趣 times;
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当然也有紧张的日子
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and there's some stress强调 times too.
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你想做汽车,你就得到外面去
07:22
You want to do cars汽车, you've got to go outside.
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你得在雨中做,在雪中做。
07:24
You've got to do cars汽车 in the rain; you've got to do cars汽车 in the snow.
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那个,顺便说一下,是我们要向董事会做的展示
07:27
That's, by the way, is a presentation介绍 we made制作 to our board of directors董事.
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我们把他们搬到了室外。你想知道室外的车子吗?
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We haul运输 their butts烟头 out in the snow, too. You want to know cars汽车 outside?
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那你就得站在外面。
07:33
Well, you've got to stand outside to do this.
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因为这些人是艺术家,他们有艺术家的性情
07:35
And because these are artists艺术家, they have very artistic艺术的 temperaments性情.
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好,现在另一件有关艺术的事情是:艺术是探索
07:40
All right? Now one thing about art艺术 is, art艺术 is discovery发现,
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艺术就是在你的艺术作品中探索你自己,不是吗?
07:45
and art艺术 is discovering发现 yourself你自己 through通过 your art艺术. Right?
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对于车子,我们都有点像皮革玛丽翁(希腊神)
07:48
And one thing about cars汽车 is we're all a little bit like Pygmalion皮格马利翁,
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我们彻底的爱上自己的作品
07:52
we are completely全然 in love with our own拥有 creations创作.
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这是我最喜爱的画作之一,它充满描绘了我们和车子的关系
07:55
This is one of my favorite喜爱 paintings绘画, it really describes介绍 our relationship关系 with cars汽车.
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这是难以置信的病态
08:00
This is sick生病 beyond belief信仰.
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(笑)
08:02
(Laughter笑声)
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但因为这个,我们作为团队工作的亲密度
08:04
But because of this, the intimacy亲密关系 with which哪一个 we work together一起 as a team球队
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达到出新的高度,新的意义
08:08
takes on a new dimension尺寸, a new meaning含义.
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我们有共同的中心,共同的重点
08:12
We have a shared共享 center中央; we have a shared共享 focus焦点 --
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车子在我们关系的中心
08:15
that car汽车 stays入住 at the middle中间 of all our relationships关系.
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我的工作就是,在竞争的过程中,缩小范围。
08:19
And it's my job工作, in the competitive竞争的 process处理, to narrow狭窄 this down.
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我今天听到约瑟夫的死亡基因
08:24
I heard听说 today今天 about Joseph's约瑟夫的 death死亡 genes基因
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会进入细胞并阻止细胞再生
08:28
that have to go in and kill cell细胞 reproduction再生产.
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你知道,这也是我有时必须要做的
08:31
You know, that's what I have to do sometimes有时.
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我们开始做10辆车,减少到5辆,
08:34
We start开始 out with 10 cars汽车; we narrow狭窄 it down to five cars汽车,
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到3辆,到2辆,再到1辆
08:37
down to three cars汽车, down to two cars汽车, down to one car汽车,
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基本上,我就是在那杀戮的核心。
08:40
and I'm in the middle中间 of that killing谋杀, basically基本上.
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别人的爱人,别人的孩子
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Someone's别人的 love, someone's谁家 baby宝宝.
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这很困难,你得和你的团队有这样的纽带
08:46
This is very difficult, and you have to have a bond with your team球队
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他们才会同意你这样做,因为他们的生命也在其中
08:49
that permits许可证 you to do this, because their life is wrapped包裹 up in that too.
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他们体内也有这样的基因
08:53
They've他们已经 got that gene基因 infected感染 in them as well,
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他们想要那个活下去,胜过其他一切
08:56
and they want that to live生活, more than anything else其他.
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而这个深蓝计划,让我和我的团队紧紧地联系在一起
09:00
Well, this project项目, Deep Blue蓝色, put me in contact联系 with my team球队
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以一种我从未想过的方式,现在我要将这个告诉你们,
09:03
in a way that I never expected预期, and I want to pass通过 it on to you,
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因为我希望你们能仔细想想这个,比如你自己的人际关系
09:06
because I want you to reflect反映 on this, perhaps也许 in your own拥有 relationships关系.
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我们想制作一辆车子,展示宝马理念的全面飞跃。
09:08
We wanted to a do a car汽车 which哪一个 was a complete完成 leap飞跃 of faith信仰 for BMW宝马.
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我们组成了一个团队,沿袭我们之前的合作方式
09:13
We wanted to do a team球队 which哪一个 was so removed去除 from the way we'd星期三 doneDONE it,
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我只有一个电话号码可以联系他们
09:17
that I only had a phone电话 number that connected连接的 me to them.
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因此,我们所做的截然不同于单单拥有一群艺术家
09:20
So, what we did was: instead代替 of having a staff员工 of artists艺术家 that are just your wrist,
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我们决定要解放一个由有创新意识的设计师和工程师组成的团队
09:25
we decided决定 to free自由 up a team球队 of creative创作的 designers设计师 and engineers工程师
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来探索美国SUV现象后会是什么引导潮流
09:29
to find out what's the successor接班人 to the SUVSUV phenomenon现象 in America美国.
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这是我们1996年做的项目,我们起了这样的名字
09:33
This is 1996 we did this project项目. And so we sent发送 them off with this team球队 name名称,
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深蓝,现在很多人从IBM那里知道它。
09:39
Deep Blue蓝色. Now many许多 people know Deep Blue蓝色 from IBMIBM --
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事实上我们是从他们那里”偷“来的,因为我们认为
09:41
we actually其实 stole偷了 it from them because we figured想通
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如果任何一个人阅读我们的传真文件,会认为我们在谈论电脑。
09:43
if anybody任何人 read our faxes传真 they'd他们会 think we're talking about computers电脑.
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其实这个名字很聪明,因为深蓝这个名字
09:46
It turned转身 out it was quite相当 clever聪明 because Deep Blue蓝色,
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在像宝马这样的一家公司,很有吸引力——深蓝,哇,多酷的名字
09:48
in a company公司 like BMW宝马, has a hook -- "Deep Blue蓝色," wow, cool name名称.
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因此人们参与其中。我组织了一个设计师团队,
09:52
So people get wrapped包裹 up in it. And we took a team球队 of designers设计师,
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将他们派到美国。我们给他们一个预算方案,
09:55
and we sent发送 them off to America美国. And we gave them a budget预算,
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在我们看来是一系列目标
09:58
what we thought was a set of deliverables交付,
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和时间表,没有别的了。
10:00
a timetable时间表, and nothing else其他.
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正如我所提过的,我仅有一个电话号码能联系倒他们
10:02
Like I said, I just had a phone电话 number that connected连接的 me to them.
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我们还有一组工程师在德国工作
10:04
And a group of engineers工程师 worked工作 in Germany德国,
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我想让他们分开工作
10:07
and the idea理念 was they would work separately分别
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在什么会是SUV的”继承者“的问题上
10:09
on this problem问题 of what's the successor接班人 to the SUVSUV.
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他们会聚在一起,分享想法。然后分开工作,
10:12
They would come together一起, compare比较 notes笔记. Then they would work apart距离,
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再聚在一起,然后一起生产
10:15
come together一起, and they would produce生产 together一起
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形成一个巨大的多元观念的合集,并不抹灭其他人的观点
10:17
a monumental纪念 set of diverse多种 opinions意见 that didn't pollute污染 each other's其他 ideas思路 --
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但同时聚在一起解决问题
10:21
but at the same相同 time came来了 together一起 and resolved解决 the problems问题.
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希望能从心底了解客户
10:24
Hopefully希望, really understand理解 the customer顾客 at its heart,
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客户在哪里,和他们住在美国。因此,将这个团队派出
10:27
where the customer顾客 is, live生活 with them in America美国. So -- sent发送 the team球队 off,
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事实上我没有预料到的事情发生了。他们去了其他地方
10:33
and actually其实 something different不同 happened发生. They went other places地方.
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(笑)
10:37
(Laughter笑声)
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他们消失了,坦白的说,我收到的只是明信片
10:40
They disappeared消失, quite相当 honestly老老实实, and all I got was postcards明信片.
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现在,我收到一些在拉斯维加斯的家伙寄来的明信片
10:47
Now, I got some postcards明信片 of these guys in Las拉斯维加斯 Vegas拉斯维加斯,
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有一些在大峡谷的家伙寄来的
10:50
and I got some postcards明信片 of these guys in the Grand盛大 Canyon峡谷,
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还有这些尼亚拉加大瀑布的卡片
10:52
and I got these postcards明信片 of Niagara尼亚加拉 Falls下降,
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不一会儿他们就在纽约,我不知道他们还去了什么地方
10:54
and pretty漂亮 soon不久 they're in New York纽约, and I don't know where else其他.
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而我告诉自己,”会有一辆特别棒的车的,
10:57
And I'm telling告诉 myself, "This is going to be a great car汽车,
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他们正在做我从来没有想过的研究。“
11:01
they're doing research研究 that I've never even thought about before."
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他们决定这样而不是租个工作室
11:06
Right? And they decided决定 that instead代替 of, like, having a studio工作室,
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6,7间公寓
11:13
and six or seven apartments公寓,
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在马里布租伊丽莎白泰勒住过的房子要便宜得多
11:16
it was cheaper便宜 to rent出租 Elizabeth伊丽莎白 Taylor's泰勒 ex-house前屋 in Malibu马里布.
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至少他们告诉我那是她的房子
11:20
And -- at least最小 they told me it was her house,
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我猜它曾经是,泰勒在那开过派对什么的
11:23
I guess猜测 it was at one time, she had a party派对 there or something.
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不管怎样说,这就是他们一起住的房子
11:26
But anyway无论如何, this was the house, and they all lived生活 there.
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这是24小时的居住,12个人,其中有人离开了他们的——
11:31
Now this is 24/7 living活的, half-a-dozen半打 people who'd谁愿意 left their --
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一些离开了妻子,离开了家庭
11:36
some had left their wives妻子 behind背后 and families家庭 behind背后,
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他们确实住在这个房子里
11:39
and they literally按照字面 lived生活 in this house
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整整六个月在美国的进行项目的时候
11:41
for the entire整个 six months个月 the project项目 was in America美国,
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不过头三个月是最辛苦的
11:44
but the first three months个月 were the most intensive集约.
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另外这项目中的一个女子
11:47
And one of the young年轻 women妇女 in the project项目,
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她非常古怪,竟然把房间建在浴室
11:49
she was a fantastic奇妙 lady淑女, she actually其实 built内置 her room房间 in the bathroom浴室.
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这个浴室非常大,她把床放在浴缸上
11:53
The bathroom浴室 was so big, she built内置 the bed over the bathtub浴缸 --
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这太有趣了
11:56
it's quite相当 fascinating迷人.
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但是,我一点都不知道这些
11:58
On the other hand, I didn't know anything about this. OK?
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一点都不。这些事在发生,而我收到的都是明信片
12:02
Nothing. This is all going on, and all I'm getting得到 is postcards明信片
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那些在拉斯维加斯的家伙,或无论谁
12:05
of these guys in Las拉斯维加斯 Vegas拉斯维加斯, or whatever随你,
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说,”不要担心克里斯,这个项目一定会很棒。“
12:07
saying, "Don't worry担心 Chris克里斯, this is really going to be good." OK?
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我对一个设计室的观念恐怕——
12:10
So my concept概念 of what a design设计 studio工作室 was probably大概 --
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我不想继续说这些家伙们在哪里
12:13
I wasn't up to speed速度 on where these guys were.
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然而,在慕尼黑工程师们呢
12:16
However然而, the engineers工程师 back in Munich慕尼黑
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已经开始解决这类”牛顿“问题
12:19
had taken采取 on this kind of Newtonian牛顿 solution,
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他们想知道多少杯子固定座
12:23
and they were trying to find how many许多 cup杯子 holders持有人
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能够在大头针定摇晃,而你知道的,
12:25
can dance舞蹈 on the head of a pin, and, you know,
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这些严肃问题是正是现代消费者所面对的。
12:27
these really serious严重 questions问题 that are confronting面对 the modern现代 consumer消费者.
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有人希望这两支队伍能够走到一起
12:32
And one was hoping希望 that these two teams球队 would get together一起,
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这种非凡创造力的结合
12:35
and this collusion共谋 of incredible难以置信 creativity创造力,
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在这中难以置信的情况下
12:37
under these incredible难以置信 surroundings环境,
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和这些惊人的迫切的工程师
12:39
and these incredibly令人难以置信 stressed-out压力重重 engineers工程师,
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会创造出难以置信的解决方案
12:42
would create创建 some incredible难以置信 solutions解决方案.
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而我不知道的是,我们发现的是什么——
12:45
Well, what I didn't know was, and what we found发现 out was --
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这些家伙,他们在这种情况下甚至不愿彼此说话。
12:48
these guys, they can't even like talk to each other under those conditions条件.
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想想你有”牛顿化”和“量子”思想的分歧
12:53
You get a divergence差异 of Newtonian牛顿 and quantum量子 thinking思维 at that point,
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在你们的对话中有如此深,远的分歧
12:57
you have a split分裂 in your dialog对话 that is so deep, and so far,
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他们无法达成一致
13:03
that they cannot不能 bring带来 this together一起 at all.
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因此我们三个月后在蒂伯龙召开了第一次
13:07
And so we had our first meeting会议, after three months个月, in TiburonTiburon的,
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就在这上面的一条路——你知道蒂伯龙吗?
13:11
which哪一个 is just up the road from here -- you know TiburonTiburon的?
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观念是这头三个月的独立研究
13:14
And the idea理念 was after the first three months个月 of this independent独立 research研究
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他们会全部展示给戈恰耳博士
13:17
they would present当下 it all to Dr博士. GoschelGoschel --
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他现在是我的老板,那个时候他是我们这个项目的共同辅导者
13:19
who is now my boss老板, and at that time he was co-mentor合作导师 on the project项目 --
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因此他们会展示研究结果给他看
13:22
and they would present当下 their results结果.
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我们会看看进展到哪儿了
13:24
We would see where we were going,
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看看第一个迹象可能在哪儿
13:26
we would see the first indication迹象 of what could be
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这能沿袭美国SUV现象的
13:28
the successive连续 phenomenon现象 to the SUVSUV in America美国.
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因此在脑海中我有这些点子,那将会很棒。
13:32
And so I had these ideas思路 in my head, that this is going to be great.
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我指,我能看到这么多工作,那真令人激动。
13:35
I mean, I'm going to see so much work, it's so intense激烈 --
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我知道拉斯维加斯可能指很多东西
13:37
I know probably大概 Las拉斯维加斯 Vegas拉斯维加斯 meant意味着 a lot about it,
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而我实在不知道大峡谷又指什么
13:40
and I'm not really sure where the Grand盛大 Canyon峡谷 came来了 in either --
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但不知怎么的这些聚在了一起
13:42
but somehow不知何故 all this is going to come together一起,
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我会看到一些很棒的产品
13:45
and I'm going to see some really great product产品.
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因此我们在三个月后去了蒂伯龙
13:47
So we went to TiburonTiburon的, after three months个月,
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这个团队上星期前就聚到一起了
13:49
and the team球队 had gotten得到 together一起 the week before,
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提前了好多天
13:52
many许多 days ahead of time.
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工程师们飞到其他地方,设计师们就跟着他们
13:55
The engineers工程师 flew over, and designers设计师 got together一起 with them,
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他们把展示的东西放在一起
13:59
and they put their presentation介绍 together一起.
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哦,看上去工程师什么都没有干
14:02
Well, it turns out that the engineers工程师 hadn't有没有 doneDONE anything.
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而他们什么都没做是因为
14:08
And they hadn't有没有 doneDONE anything because --
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就像在汽车业种一样,工程师总是在那里解决问题
14:11
kind of, like in car汽车 business商业, engineers工程师 are there to solve解决 problems问题,
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而我们要求他们创造问题
14:16
and we were asking them to create创建 a problem问题.
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工程师们在等待设计师说,
14:19
And the engineers工程师 were waiting等候 for the designers设计师 to say,
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“这是我们创造的问题,现在帮我们解决一下。”
14:22
"This is the problem问题 that we've我们已经 created创建, now help us solve解决 it."
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但设计师们没机会这么说。因此事情就成了这样
14:26
And they couldn't不能 talk about it. So what happened发生 was,
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工程师出场什么都没有
14:30
the engineers工程师 showed显示 up with nothing.
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工程师告诉设计师
14:33
And the engineers工程师 told the designers设计师,
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“如果你们展示你们所有的东西,我们就离开,
14:35
"If you go in with all your stuff东东, we'll walk步行 out,
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我们会立即从这项目中退出。”
14:39
we'll walk步行 right out of the project项目."
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但我对这些毫无了解
14:42
So I didn't know any of this,
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而我们的展示有个日程,像这样
14:44
and we got a presentation介绍 that had an agenda议程, looked看着 like this.
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一堆的对话
14:46
There was a whole整个 lot of dialog对话.
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我们听了4个小时的词汇介绍
14:49
We spent花费 four hours小时 being存在 told all about vocabulary词汇
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那些工程师和设计师用来沟通的词汇
14:52
that needs需求 to be built内置 between之间 engineers工程师 and designers设计师.
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在这儿我期待在任何时候,“哦好的,他们要翻页了,
14:56
And here I'm expecting期待 at any moment时刻, "OK, they're going to turn the page,
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我就要看到汽车了,我就要看到草图了
14:59
and I'm going to see the cars汽车, I'm going to see the sketches素描,
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我可能能看到进展的程度了
15:01
I'm going to see maybe some idea理念 of where it's going."
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会话一直在进行,描述着词汇,而很快
15:04
Dialog对话 kept不停 on going, with mental心理 maps地图 of words, and pretty漂亮 soon不久
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越来越明显的是不是被他们的才华弄得惊异不已,
15:09
it was becoming变得 obvious明显 that instead代替 of being存在 dazzled眼花缭乱 with brilliance,
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而是我对他们的胡说八道感到很困惑
15:12
I was seriously认真地 being存在 baffled困惑 with bullshit废话.
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你可以想象到这是怎样的
15:16
And if you can imagine想像 what this is like,
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这几个月的明信片暗示这团队工作的有多棒
15:18
to have these months个月 of postcard明信片 indication迹象 of how great this team球队 is working加工,
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他们在外花了所有的钱,而且他们在学习,
15:22
and they're out there spending开支 all this money, and they're learning学习,
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他们一直在做这个东西
15:24
and they're doing all this stuff东东.
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我被骗了,不是吗?我快疯了
15:27
I went fucking他妈的 ballistic弹道的, right? I went nuts坚果.
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你也许可以想起蒂伯龙,它过去是这样的
15:33
You can probably大概 remember记得 TiburonTiburon的, it used to look like this.
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听了四个小时的胡说八道后,我站了起来,把这个团队拆开
15:38
After four hours小时 of this, I stood站在 up, and I took this team球队 apart距离.
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我对他们叫嚣着,责骂道,”你们究竟在做什么?“
15:43
I screamed尖叫 at them, I yelled大叫 at them, "What the hell地狱 are you doing?
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你们让我太失望了,你们可是我的设计师啊
15:47
You're letting出租 me down, you're my designers设计师,
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你们应该是创新的
15:49
you're supposed应该 to be the creative创作的 ones那些,
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究竟这儿发生了什么?”
15:51
what the hell地狱 is going on around here?"
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这可能是我一个较好的长篇大论,我还有些好的
15:53
It was probably大概 one of my better tirades长篇大论, I have some good ones那些,
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但这可能是比较好的。我走向那些人;
15:56
but this was probably大概 one of my better ones那些. And I went into these people;
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他们怎么可以拿宝马的钱,
15:59
how could they take BMW's宝马 money,
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他们怎么可以度3个月的假而什么都不做,什么都没有?
16:01
how could they have a holiday假日 for three months个月 and produce生产 nothing, nothing?
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当然因为他们不告诉我们他们有三个旅行车
16:07
Because of course课程 they didn't tell us that they had three station wagons货车
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有很多手绘,模型概念,图画——我想要的一切。
16:12
full充分 of drawings图纸, model模型 concepts概念, pictures图片 -- everything I wanted,
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他们锁住了车子,因为他们想显示和工程师们的团结——
16:19
they'd他们会 locked锁定 up in the cars汽车, because they had shown显示 solidarity团结 with the engineers工程师 --
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而他们决定不给我看任何东西
16:24
and they'd他们会 decided决定 not to show显示 me anything,
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为了提供一个解决问题的机会
16:27
in order订购 to give the chance机会 for problem问题 solving a chance机会 to start开始,
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当然,他们没有意识到
16:30
because they hadn't有没有 realized实现, of course课程,
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他们不能创造问题
16:32
that they couldn't不能 do problem问题 creating创建.
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因此我们去吃饭了——
16:34
So we went to lunch午餐 --
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大笑
16:36
(Laughter笑声)
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我得告诉你,这是一次严肃安静的午餐。
16:41
And I've got to tell you, this was one seriously认真地 quiet安静 lunch午餐.
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工程师们都坐在桌子的一端
16:44
The engineers工程师 all satSAT at one end结束 of the table,
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设计师门和我坐在桌子的另一端,非常安静
16:46
the designers设计师 and I satSAT at the other end结束 of the table, really quiet安静.
307
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我非常生气,暴怒,你们知道吗?
16:49
And I was just fucking他妈的 furious狂怒, furious狂怒. OK?
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可能因为他们玩的很爽而我没有。
16:56
Probably大概 because they had all the fun开玩笑 and I didn't, you know.
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这就是你暴怒的原因,对吧?
16:58
That's what you get furious狂怒 about right?
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而有人问我关于我妻子凯瑟琳的事
17:00
And somebody asked me about Catherine凯瑟琳, my wife妻子, you know,
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她和我一起飞去其他地方或其他吗?
17:02
did she fly out with me or something?
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我说,“不,”而这引发了对我妻子的一连串的思考
17:04
I said, "No," and it triggered触发 a set of thoughts思念 about my wife妻子.
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我回忆起当我和凯瑟琳结婚的时候
17:08
And I recalled回顾 that when Catherine凯瑟琳 and I were married已婚,
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牧师讲了一次很好的布道,他说了一些十分重要的事情。
17:12
the priest牧师 gave a very nice不错 sermon讲道, and he said something very important重要.
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他说,“爱情不是自私的,”
17:17
He said, "Love is not selfish自私," he said,
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“爱情不是计算我说过多少次我爱你“
17:20
"Love does not mean counting数数 how many许多 times I say, 'I'一世 love you.'
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不是指你这个月做爱多少次
17:24
It doesn't mean you had sex性别 this many许多 times this month,
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不是不及上个月做爱次数的一半,
17:27
and it's two times less than last month,
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就意味着你不那么爱我了
17:29
so that means手段 you don't love me as much.
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爱情不是自私的”当我想到这些的时候,我想,
17:31
Love is not selfish自私." And I thought about this, and I thought,
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“是啊,我没有展现我的爱刚才。我很严肃地不是在展现我的爱。
17:36
"You know, I'm not showing展示 love here. I'm seriously认真地 not showing展示 love.
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我在空气中,我在没有信任的空气中。
17:44
I'm in the air空气, I'm in the air空气 without trust相信.
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这不可能。我期待大量的草图这不可能
17:48
This cannot不能 be. This cannot不能 be that I'm expecting期待 a certain某些 number of sketches素描,
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是我用定量的方法来判定一个团队
17:53
and to me that's my quantification量化 method方法 for qualifying排位赛 a team球队.
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这不可能。”
17:58
This cannot不能 be."
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于是我告诉他们这个故事,我说“嗨,我正在想,
18:00
So I told them this story故事. I said, "Guys, I'm thinking思维 about something here,
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这是不对的。我和你们的关系
18:03
this isn't right. I can't have a relationship关系 with you guys
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不能建立在一个可量化的前提上。
18:07
based基于 on a premise前提 that is a quantifiable量化 one.
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建立在一个命令的前提,”我是老板,你做我吩咐的,没有信任。“
18:10
Based基于 on a dictate听写 premise前提 that says, 'I'm“我 a boss老板, you do what I say, without trust相信.'"
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我说“不能这样。”
18:18
I said "This can't be."
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事实上,我们都哭了,坦白说
18:20
Actually其实, we all broke打破 down into tears眼泪, to be quite相当 honest诚实 about it,
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因为他们仍然不能告诉我他们积累了多少挫折,
18:26
because they still could not tell me how much frustration挫折 they had built内置 up
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不能给我看我想要的,
18:31
inside of them, not being存在 able能够 to show显示 me what I wanted,
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并且只能要求我去信任他们。
18:35
and merely仅仅 having to ask me to trust相信 them that it would come.
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那一天我们亲近了很多
18:40
And I think we felt much closer接近 that day,
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我们减去了许多不需要的羁绊,
18:43
we cut a lot of strings字符串 that didn't need to be there,
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我们形成了真正的团队和创造力的概念
18:46
and we forged伪造的 the concept概念 for what real真实 team球队 and creativity创造力 is all about.
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我们把车子放回我们思想的中心,然后加入爱,
18:51
We put the car汽车 back at the center中央 of our thoughts思念, and we put love,
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我想,真正回到了那个过程的中心。
18:55
I think, truly back into the center中央 of the process处理.
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另外,这个团队继续创造6个不同的概念
18:59
By the way, that team球队 went on to create创建 six different不同 concepts概念
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为下次提案的模型
19:02
for the next下一个 model模型 of what would be the proposal提案
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就是美国SUV后的下一代
19:05
for the next下一个 generation after SUVs越野车 in America美国.
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其中一个就是交叉跑车的概念
19:08
One of those was the idea理念 of a crossover交叉 coupes跑车 --
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看看楼下,这交叉跑车——他们很享受制造过程
19:12
you see it downstairs楼下, the X Coupe双门跑车 -- they had a lot of fun开玩笑 with that.
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这是我们摩托车的衍生,
19:17
It was the rendition翻译 of our motorcycle摩托车,
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这个GS,正如卡尔.马格努森所说,“暴力美学,”
19:20
the GSGS, as Carl卡尔 Magnusson马格努松 says, "brute-iful蛮力iful,"
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理念就是摩托车会变成什么样子,如果你再加两个轮子。
19:24
as the idea理念 of what could be a motorcycle摩托车, if you add two more wheels车轮.
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最后,我想告诉你们的经验是
19:29
And so, in conclusion结论, my lesson that I wanted to pass通过 on to you,
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这个。我也想从《小王子》中”偷“一点引言
19:33
was this one here. I'm also going to steal a little quote引用 out of "Little Prince王子."
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关于信任和爱情有很多要说的,
19:37
There's a lot to be said about trust相信 and love,
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果你知道这两个词是设计的同义词。
19:40
if you know that those two words are synonymous代名词 for design设计.
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我和我的团队那天形成了非常有意思的纽带
19:43
I had a very, very meaningful富有意义的 relationship关系 with my team球队 that day,
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从那时开始一直到现在
19:47
and it's stayed that way ever since以来.
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我希望你们也能够发现更多的东西需要设计,
19:49
And I hope希望 that you too find that there's more to design设计,
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更多设计的艺术,而不是自己做。
19:53
and more towards the art艺术 of the design设计, than doing it yourself你自己.
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的确信任和爱让一切更有价值
19:57
It's true真正 that the trust相信 and the love, that makes品牌 it worthwhile合算.
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非常感谢
20:01
Thanks谢谢 so much.
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热烈鼓掌
20:03
(Applause掌声)
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Translated by Jiang Serene
Reviewed by Bingran Liu

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ABOUT THE SPEAKER
Chris Bangle - Car designer
Car design is a ubiquitous but often overlooked art form. As chief of design for the BMW Group, Chris Bangle has overseen cars that have been seen the world over, including BMW 7 Series and the Z4 roadster.

Why you should listen

American designer Chris Bangle understands that it can be difficult to see a car in terms of Art with a capital A. As such, he separates his work into issues of "automobiles" (unemotional products, causing problems such as pollution and congestion) and "car-iness" (an expansion of the human, and ultimately a truly artistic expression). Satisfying the tensions between these problems -- and the tensions between engineers and designers -- is, for him, the essence of his work.

Offering radical forms and ideas, Bangle has been a polarizing figure within the industry; he has overseen all of the brands within the BMW family, including Mini and Rolls-Royce. In 2009, Bangle left BMW to pursue his own personal design interests and develop his consulting firm, Chris Bangle Associates.

More profile about the speaker
Chris Bangle | Speaker | TED.com

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