TED@IBM
Charity Wayua: A few ways to fix a government
Čeriti Vajua (Charity Wayua): Nekoliko načina da se popravi vlada
Filmed:
Readability: 4.2
1,110,420 views
Čeriti Vajua iskoristila je svoje veštine naučnice za istraživanje raka na neočekivanom pacijentu: vladi svoje države Kenije. Sa nama deli kako je svojoj vladi pomogla da drastično poboljša svoj proces za otvaranje novih kompanija, što je ključni deo ekonomskog zdravlja i rasta. Ovim je dovela do novih investicija i zaradila priznanje Svetske banke kao vrhunski reformator.
Charity Wayua - Public sector researcher
IBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team. Full bio
IBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team. Full bio
Double-click the English transcript below to play the video.
00:13
Growing up in Kenya,
0
1024
1842
Odrastajući u Keniji,
00:14
I knew I always wanted
to study biochemistry.
to study biochemistry.
1
2890
2551
oduvek sam znala
da želim da studiram biohemiju.
da želim da studiram biohemiju.
00:19
See, I had seen the impact of the high
prevalence of diseases like malaria,
prevalence of diseases like malaria,
2
7088
5531
Videla sam kakav uticaj imaju visoko
rasprostranjene bolesti poput malarije
rasprostranjene bolesti poput malarije
00:24
and I wanted to make medicines
that would cure the sick.
that would cure the sick.
3
12643
2693
i želela sam da stvorim lek
koji bi izlečio obolele.
koji bi izlečio obolele.
00:27
So I worked really hard,
4
15765
1385
Stoga sam vredno radila,
00:29
got a scholarship to the United States,
where I became a cancer researcher,
where I became a cancer researcher,
5
17174
3787
dobila stipendiju za SAD gde sam počela
da istražujem o raku,
da istražujem o raku,
00:32
and I loved it.
6
20985
1229
i zavolela to.
00:34
For someone who wants to cure diseases,
7
22612
2087
Za nekog ko želi da leči bolesti,
00:36
there is no higher calling.
8
24723
1711
nema drugog svetog poziva.
00:39
Ten years later, I returned
to Kenya to do just that.
to Kenya to do just that.
9
27321
3352
Posle deset godina sam se vratila
u Keniju kako bih upravo to radila.
u Keniju kako bih upravo to radila.
00:43
A freshly minted PhD,
10
31201
1961
Sa novopečenim doktorskim zvanjem,
00:45
ready to take on this horrific illness,
11
33186
2201
spremna da se suočim
sa ovom užasnom bolešću,
sa ovom užasnom bolešću,
00:47
which in Kenya was almost
certainly a death sentence.
certainly a death sentence.
12
35411
2911
koja je u Keniji skoro sigurno
značila smrtnu presudu.
značila smrtnu presudu.
00:51
But instead of landing a job
in a pharmaceutical company
in a pharmaceutical company
13
39601
2951
Ali umesto da dobijem posao
u farmaceutskoj kompaniji
u farmaceutskoj kompaniji
00:54
or a hospital,
14
42576
1889
ili bolnici,
00:56
I found myself drawn
to a different kind of lab,
to a different kind of lab,
15
44489
2372
privukla me je
jedna drugačija laboratorija,
jedna drugačija laboratorija,
00:59
working with a different
kind of patient --
kind of patient --
16
47366
2376
rad sa drugačijim pacijentom,
01:01
a patient whose illness was so serious
17
49766
2354
pacijentom čija je bolest tako teška
01:04
it impacted every single
person in my country;
person in my country;
18
52144
2885
da utiče na svaku osobu u mojoj zemlji,
01:07
a patient who needed to get healthy fast.
19
55618
2340
pacijenta kom je bio potreban
brz oporavak.
brz oporavak.
01:10
That patient was my government.
20
58328
2403
Taj pacijent je bila naša vlada.
01:14
(Laughter)
21
62126
1150
(Smeh)
01:16
See, many of us will agree that lots
of governments are unhealthy today.
of governments are unhealthy today.
22
64102
3602
Mnogi od nas bi se složili da je mnogo
vlada danas nezdravo.
vlada danas nezdravo.
01:20
(Laughter)
23
68876
2083
(Smeh)
01:22
(Applause)
24
70983
4634
(Aplauz)
01:28
And Kenya was no exception.
25
76814
1742
A Kenija nije bila izuzetak.
01:30
When I returned to Kenya in 2014,
26
78975
2503
Kada sam se vratila u Keniju 2014,
01:33
there was 17 percent youth unemployment.
27
81502
2704
stopa nezaposlenosti
među mladima je bila 17%.
među mladima je bila 17%.
01:36
And Nairobi, the major business hub,
28
84785
2348
A Najrobi, glavno poslovno središte
01:39
was rated 177th on the quality
of living index.
of living index.
29
87157
4075
ocenjen je da je 177. na spisku
indeksa kvaliteta života.
indeksa kvaliteta života.
01:43
It was bad.
30
91256
1204
Bilo je loše.
01:46
Now, an economy is only as healthy
as the entities that make it up.
as the entities that make it up.
31
94270
4459
Privreda je onoliko zdrava koliko su
državna tela koja je sačinjavaju.
državna tela koja je sačinjavaju.
01:51
So when government --
32
99187
1150
Tako da kada je vlada,
01:52
one of its most vital entities --
33
100361
1745
kao jedno od najvažnijih tela
01:54
is weak or unhealthy,
34
102130
1438
slaba ili nezdrava,
01:55
everyone and everything suffers.
35
103592
1983
svi i sve pati zbog toga.
01:58
Sometimes you might
put a Band-Aid in place
put a Band-Aid in place
36
106522
2773
Nekad možete da stavite
flaster na bolno mesto
flaster na bolno mesto
02:01
to try and temporarily stop the pain.
37
109319
2512
i pokušate da time privremeno
zaustavite bol.
zaustavite bol.
02:04
Maybe some of you here have participated
38
112732
1982
Možda su neki među vama učestvovali
02:06
in a Band-Aid operation
to an African country --
to an African country --
39
114738
2979
u operaciji izlečenja neke
afričke zemlje -
afričke zemlje -
02:09
setting up alternative schools,
building hospitals, digging wells --
building hospitals, digging wells --
40
117741
4482
osnivanja alternativnih škola,
izgradnje bolnica, kopanja bunara -
izgradnje bolnica, kopanja bunara -
02:14
because governments there
either weren't or couldn't provide
either weren't or couldn't provide
41
122247
2937
zbog toga što njihova vlada
nije mogla da obezbedi
nije mogla da obezbedi
02:17
the services to their citizens.
42
125208
1969
ove usluge svojim građanima.
02:19
We all know this is a temporary solution.
43
127900
2809
Svi znamo da je ovo samo
privremeno rešenje.
privremeno rešenje.
02:23
There are just some things
Band-Aids can't fix,
Band-Aids can't fix,
44
131455
2785
Postoje stvari koje flasteri
ne mogu da srede,
ne mogu da srede,
02:27
like providing an environment
where businesses feel secure
where businesses feel secure
45
135027
4389
kao što je bezbedno okruženje
u kom preduzeća osećaju
u kom preduzeća osećaju
02:31
that they'll have an equal opportunity
46
139440
1811
da će imati jednake mogućnosti
02:33
to be able to run and start
their businesses successfully.
their businesses successfully.
47
141275
3242
da uspešno pokrenu i vode svoj posao.
02:36
Or there are systems in place
48
144541
1814
Ili da postoje spremni sistemi
02:38
that would protect the private
property that they create.
property that they create.
49
146379
3041
koji bi zaštitili privatni posed
koji oni stvaraju.
koji oni stvaraju.
02:41
I would argue,
50
149444
1157
Ja mislim da
02:42
only government is capable of creating
these necessary conditions
these necessary conditions
51
150625
3444
samo vlada može da stvori
ove neophodne uslove
ove neophodne uslove
02:46
for economies to thrive.
52
154093
1651
kako bi privreda napredovala.
02:48
Economies thrive when business are able
to quickly and easily set up shop.
to quickly and easily set up shop.
53
156549
4838
Privreda napreduje kada je moguće
lako i brzo otvoriti preduzeća.
lako i brzo otvoriti preduzeća.
02:53
Business owners create new sources
of income for themselves,
of income for themselves,
54
161411
3372
Njihovi vlasnici stvaraju
novi izvor prihoda za sebe,
novi izvor prihoda za sebe,
02:56
new jobs get added into the economy
55
164807
2451
nova radna mesta za privredu,
02:59
and then more taxes are paid
to fund public projects.
to fund public projects.
56
167282
3564
a onda se plaća više taksi kojim se
finansiraju javni projekti.
finansiraju javni projekti.
03:03
New business is good for everyone.
57
171504
2463
Nova preduzeća su dobra za sve.
03:06
And it's such an important measure
of economic growth,
of economic growth,
58
174415
2830
To je tako značajna mera
ekonomskog razvoja
ekonomskog razvoja
03:09
the World Bank has a ranking called
the "Ease of Doing Business Ranking,"
the "Ease of Doing Business Ranking,"
59
177269
3951
da Svetska banka ima skalu pod nazivom
"Skala lakoće poslovanja",
"Skala lakoće poslovanja",
03:13
which measures how easy
or difficult it is to start a business
or difficult it is to start a business
60
181244
3037
koja meri koliko je jednostavno ili teško
otvoriti preduzeće
otvoriti preduzeće
03:16
in any given country.
61
184305
1597
u bilo kojoj državi.
03:17
And as you can imagine,
62
185926
1619
Kao što možete da pretpostavite,
03:20
starting or running a business
in a country with an ailing government --
in a country with an ailing government --
63
188404
3621
otvoriti ili voditi biznis u zemlji
sa nezdravom vladom
sa nezdravom vladom
03:24
almost impossible.
64
192049
1449
je skoro nemoguće.
03:26
The President of Kenya knew this,
which is why in 2014,
which is why in 2014,
65
194432
3724
Predsednik Kenije je ovo znao,
pa je zbog toga 2014. godine
pa je zbog toga 2014. godine
03:30
he came to our lab and asked
us to partner with him
us to partner with him
66
198180
3369
došao u našu laboratoriju i pitao nas
da se udružimo
da se udružimo
03:33
to be able to help Kenya
to jump-start business growth.
to jump-start business growth.
67
201573
3270
kako bismo pomogli Keniji da podstakne
razvoj biznisa.
razvoj biznisa.
03:37
He set an ambitious goal:
68
205689
1722
Postavio je ambiciozan cilj.
03:39
he wanted Kenya to be ranked top 50
in this World Bank ranking.
in this World Bank ranking.
69
207778
4922
Želeo je da Kenija bude među prvih 50
na ovoj rang listi Svetske banke.
na ovoj rang listi Svetske banke.
03:45
In 2014 when he came,
70
213167
2077
Kada je došao 2014,
03:47
Kenya was ranked 136 out of 189 countries.
71
215268
4326
Kenija je bila 136.
na listi od 189 zemalja.
na listi od 189 zemalja.
03:52
We had our work cut out for us.
72
220071
2156
Čekao nas je težak posao.
03:55
Fortunately, he came to the right place.
73
223592
2701
Srećom, on je došao na pravo mesto.
03:58
We're not just a Band-Aid kind of team.
74
226317
2327
Mi nismo samo tim za privremena rešenja.
04:00
We're a group of computer scientists,
mathematicians, engineers
mathematicians, engineers
75
228668
3766
Mi smo grupa informatičara,
matematičara, inženjera
matematičara, inženjera
04:04
and a cancer researcher,
76
232458
1937
sa jednom stručnjakinjom za rak,
04:06
who understood that in order
to cure the sickness
to cure the sickness
77
234419
2446
koji su razumeli da kako bismo
izlečili bolest
izlečili bolest
04:08
of a system as big as government,
78
236889
2074
sistema veličine vlade
04:10
we needed to examine the whole body,
79
238987
2400
moramo da pregledamo čitavo telo,
04:13
and then we needed to drill down
all the way from the organs,
all the way from the organs,
80
241411
3087
a onda moramo da bušimo od organa
04:16
into the tissues,
81
244522
1333
kroz tkiva,
04:17
all the way to single cells,
82
245879
1502
sve do pojedinačnih ćelija,
04:19
so that we could properly
make a diagnosis.
make a diagnosis.
83
247405
2337
kako bismo mogli da postavimo dijagnozu.
04:22
So with our marching orders
from the President himself,
from the President himself,
84
250762
2831
Tako smo uz naređenja samog predsednika
04:25
we embarked on the purest
of the scientific method:
of the scientific method:
85
253617
3113
započeli najosnovniji naučni metod
04:28
collecting data --
86
256754
1175
sakupljanja podataka,
04:29
all the data we could get our hands on --
87
257953
2087
svih kojih smo mogli da se dočepamo,
04:32
making hypotheses,
88
260064
1257
onda postavljanja hipoteza
04:33
creating solutions,
89
261345
1237
stvaranja rešenja
04:34
one after the other.
90
262606
1192
jednog za drugim.
04:36
So we met with hundreds of individuals
who worked at government agencies,
who worked at government agencies,
91
264845
4035
Sreli smo se sa stotinama ljudi koji rade
u vladinim ustanovama,
u vladinim ustanovama,
04:40
from the tax agency, the lands
office, utilities company,
office, utilities company,
92
268904
3936
od agencije za takse, katastra,
kompanija za komunalije,
kompanija za komunalije,
04:44
the agency that's responsible
for registering companies,
for registering companies,
93
272864
3468
privrednog registra,
04:48
and with each of them, we observed
them as they served customers,
them as they served customers,
94
276356
3599
i sa svakim od njih, posmatrali smo ih
kako uslužuju mušterije,
kako uslužuju mušterije,
04:51
we documented their processes --
most of them were manual.
most of them were manual.
95
279979
4613
beležili smo njihov proces -
koji je većinom bio ručni.
koji je većinom bio ručni.
04:57
We also just went back and looked at
a lot of their previous paperwork
a lot of their previous paperwork
96
285473
3456
Takođe smo se vratili i pogledali
dosta njihove prethodne papirologije
dosta njihove prethodne papirologije
05:00
to try and really understand;
97
288953
2168
da bismo pokušali da razumemo;
05:03
to try and diagnose what bodily
malfunctions had occurred
malfunctions had occurred
98
291145
3350
da pokušamo da dijagnostikujemo
i otkrijemo greške u telu
i otkrijemo greške u telu
05:06
that lead to that 136th spot
on the World Bank list.
on the World Bank list.
99
294519
3308
koje su dovele do 136. mesta
na spisku Svetske banke.
na spisku Svetske banke.
05:10
What did we find?
100
298248
1303
Šta smo otkrili?
05:11
Well, in Kenya it was taking 72 days
101
299974
4071
Pa, u Keniji je bilo potrebno 72 dana
05:16
for a business owner
to register their property,
to register their property,
102
304069
2944
da vlasnik kompanije
registruje svoje vlasništvo,
registruje svoje vlasništvo,
05:19
compared to just one day in New Zealand,
103
307037
2397
u poređenju sa jednim danom
na Novom Zelandu,
na Novom Zelandu,
05:21
which was ranked second
on the World Bank list.
on the World Bank list.
104
309458
2378
koji je bio drugi na spisku Svetske banke.
05:24
It took 158 days to get
a new electric connection.
a new electric connection.
105
312827
4385
Bilo je potrebno 158 dana da se dobije
priključak za struju.
priključak za struju.
05:29
In Korea it took 18 days.
106
317879
2432
U Koreji je bilo potrebno 18 dana.
05:32
If you wanted to get a construction permit
107
320984
2053
Ako vam je trebala građevinska dozvola
05:35
so you could put up a building,
108
323061
1520
da podignete zgradu,
05:36
in Kenya, it was going
to take you 125 days.
to take you 125 days.
109
324605
3571
u Keniji bi vam za to trebalo 125 dana.
05:40
In Singapore, which is ranked first,
that would only take you 26 days.
that would only take you 26 days.
110
328200
4446
U Singapuru, koji je prvi,
za to bi vam trebalo 26 dana.
za to bi vam trebalo 26 dana.
05:45
God forbid you had to go to court
111
333580
2044
Ako kojim slučajem morate na sud
05:47
to get help in being able to settle
a dispute to enforce a contract,
a dispute to enforce a contract,
112
335648
3887
da biste rešili konflikt i dobili ugovor,
05:51
because that process alone
would take you 465 days.
would take you 465 days.
113
339559
4281
samo taj proces trajaće 465 dana.
05:57
And if that wasn't bad enough,
114
345065
1932
Kao da to nije dovoljno,
06:00
you would lose 40 percent
of your claim in just fees --
of your claim in just fees --
115
348675
4152
izgubili biste 40% sume koju potražujete
samo na troškove -
samo na troškove -
06:04
legal fees, enforcement fees, court fees.
116
352851
2872
pravne troškove, sudske troškove,
troškove raznih službi.
troškove raznih službi.
06:09
Now, I know what you're thinking:
117
357108
2073
Znam šta sada mislite:
06:12
for there to exist such inefficiencies
in an African country,
in an African country,
118
360726
3667
kako bi postojala takva neefikasnost
u nekoj afričkoj zemlji,
u nekoj afričkoj zemlji,
06:16
there must be corruption.
119
364417
1360
mora da postoji korupcija.
06:18
The very cells that run the show
must be corrupt to the bone.
must be corrupt to the bone.
120
366491
3476
Same ćelije koje pokreću sistem
mora da su potpuno korumpirane.
mora da su potpuno korumpirane.
06:22
I thought so, too, actually.
121
370972
1532
I ja sam zapravo tako mislila.
06:24
When we started out,
122
372984
1153
Kada smo počeli,
06:26
I thought I was going to find
so much corruption,
so much corruption,
123
374161
3488
mislila sam da ćemo naći mnogo korupcije,
06:29
I was literally going to either die
or get killed in the process.
or get killed in the process.
124
377673
3496
da ću ili umreti ili poginuti
u samom procesu.
u samom procesu.
06:33
(Laughter)
125
381193
1543
(Smeh)
06:36
But when we dug deeper,
126
384946
1955
Ali kada smo krenuli dublje,
06:38
we didn't find corruption
in the classic sense:
in the classic sense:
127
386925
2635
nismo naišli na klasične vidove korupcije:
06:42
slimy gangsters lurking in the darkness,
128
390106
3008
ljigave gangstere koji vrebaju iz tame,
06:45
waiting to grease the palms
of their friends.
of their friends.
129
393138
2317
čekajući da podmažu
dlanove svojih prijatelja.
dlanove svojih prijatelja.
06:48
What we found was an overwhelming
sense of helplessness.
sense of helplessness.
130
396139
3986
Pronašli smo prožimajući osećaj bespomoći.
Naša vlada bila je bolesna,
06:53
Our government was sick,
131
401684
1262
06:54
because government
employees felt helpless.
employees felt helpless.
132
402970
3524
jer su se njeni radnici
osećali bespomoćno.
osećali bespomoćno.
06:58
They felt that they were not
empowered to drive change.
empowered to drive change.
133
406993
3083
Osećali su se kao da nemaju moć
da pokrenu promene.
da pokrenu promene.
07:02
And when people feel stuck and helpless,
134
410600
3636
A kada se ljudi osećaju
zaglavljeno i bespomoćno,
zaglavljeno i bespomoćno,
07:06
they stop seeing their role
in a bigger system.
in a bigger system.
135
414968
2495
prestaju da vide svoju ulogu
u celom sistemu.
u celom sistemu.
07:10
They start to think the work they do
doesn't matter in driving change.
doesn't matter in driving change.
136
418265
4469
Počinju da misle da posao koji rade
nije bitan za pokretanje promene.
nije bitan za pokretanje promene.
07:14
And when that happens,
137
422758
1806
A kada se to desi,
07:16
things slow down,
138
424588
1593
stvari se uspore,
07:18
fall through the cracks
139
426205
1420
padaju kroz pukotine
07:19
and inefficiencies flourish.
140
427649
1766
i cveta neefikasnost.
07:23
Now imagine with me,
141
431171
1765
Sada zamislite,
07:24
if you had a process
you had to go through --
you had to go through --
142
432960
3938
da imate proces kroz koji morate proći -
07:28
had no other alternative --
143
436922
1770
nemate alternativu -
07:30
and this process was inefficient, complex
144
438716
3047
a ovaj proces je neefikasan, složen
07:34
and very, very slow.
145
442461
1390
i veoma, veoma spor.
07:35
What would you do?
146
443875
1224
Šta biste uradili?
07:38
I think you might start by trying
to find somebody to outsource it to,
to find somebody to outsource it to,
147
446482
3328
Mislim da biste počeli nalaženjem
nekoga drugog da uradi posao,
nekoga drugog da uradi posao,
07:41
so that they can just
take care of that for you.
take care of that for you.
148
449834
2345
tako da urade to za vas.
07:44
If that doesn't work,
149
452800
1404
Ako to ne radi,
07:47
maybe you'd consider paying somebody
150
455307
2010
možda ćete razmisliti da platite nekog
07:49
to just "unofficially" take care
of it on your behalf --
of it on your behalf --
151
457341
3380
da "nezvanično" reši to u vaše ime -
07:52
especially if you thought
nobody was going to catch you.
nobody was going to catch you.
152
460745
2758
naročito ako mislite
da vas niko neće uhvatiti.
da vas niko neće uhvatiti.
07:56
Not out of malice or greed,
153
464790
2370
Ne iz zlobe ili pohlepe -
07:59
just trying to make sure that you get
something to work for you
something to work for you
154
467184
3091
samo da se postarate
da će nešto da funkcioniše
da će nešto da funkcioniše
08:02
so you can move on.
155
470299
1158
kako biste nastavili dalje.
08:03
Unfortunately, that
is the beginning of corruption.
is the beginning of corruption.
156
471918
3010
Nažalost, to je početak korupcije.
08:07
And if left to thrive and grow,
157
475439
2323
Ako je ostavite da cveta i raste,
08:09
it seeps into the whole system,
158
477786
1566
ona se širi kroz sistem,
08:11
and before you know it,
159
479376
1370
i za tili čas,
08:12
the whole body is sick.
160
480770
1565
celo telo je bolesno.
Znajući ovo,
08:16
Knowing this,
161
484596
1293
morali smo da počnemo
tako što smo se postarali
tako što smo se postarali
08:17
we had to start by making sure
162
485913
1555
08:19
that every single stakeholder
we worked with had a shared vision
we worked with had a shared vision
163
487492
4577
da svaki učesnik procesa sa kojim radimo
sa nama deli viziju
sa nama deli viziju
08:24
for what we wanted to do.
164
492093
1429
o tome šta smo želeli.
08:26
So we met with everyone,
165
494192
2034
Sreli smo se sa svima,
08:28
from the clerk whose sole job
is to remove staples
is to remove staples
166
496656
2559
od službenika čiji je posao
da vadi spajalice
da vadi spajalice
08:31
from application packets,
167
499239
1549
iz hrpa prijava
08:33
to the legal drafters
at the attorney general's office,
at the attorney general's office,
168
501446
2985
do zaduženih za nacrte zakona
u kancelariji javnog tužioca,
u kancelariji javnog tužioca,
08:37
to the clerks who are responsible
for serving business owners
for serving business owners
169
505187
2997
do službenika zaduženih
za rad sa vlasnicima firmi
za rad sa vlasnicima firmi
08:40
when they came to access
government services.
government services.
170
508208
2432
kada dođu do pristupa vladinim uslugama.
08:43
And with them,
171
511557
1150
Zajedno sa njima,
08:44
we made sure that they understood
172
512731
1572
postarali smo se da razumeju
08:46
how their day-to-day actions
were impacting our ability as a country
were impacting our ability as a country
173
514327
4747
kako su njihove svakodnevne radnje
uticale na našu sposobnost kao zemlje
uticale na našu sposobnost kao zemlje
08:51
to create new jobs
and to attract investments.
and to attract investments.
174
519098
3075
da stvaramo nove poslove
i privlačimo investicije.
i privlačimo investicije.
08:54
No one's role was too small;
everyone's role was vital.
everyone's role was vital.
175
522605
3560
Ničija uloga nije bila premala,
svačija uloga bila je bitna.
svačija uloga bila je bitna.
09:00
Now, guess what we started to see?
176
528087
1875
Pogodite šta smo počeli da vidimo?
09:02
A coalition of government employees
177
530994
2013
Počela je da se stvara
09:05
who are excited and ready to drive change,
178
533031
2112
koalicija vladinih službenika
09:07
began to grow and form.
179
535167
2065
koji su uzbuđeni i spremni
da pokreću promene.
da pokreću promene.
09:09
And together we started
to implement changes
to implement changes
180
537927
2604
Zajedno smo počeli da primenjujemo promene
09:12
that impacted the service
delivery of our country.
delivery of our country.
181
540555
3232
koje su uticale na pružanje usluga
u našoj zemlji.
u našoj zemlji.
09:16
The result?
182
544585
1424
Rezultat?
09:18
In just two years,
183
546033
2041
Za samo dve godine,
09:20
Kenya's ranking moved from 136 to 92.
184
548098
3960
Kenija se pomerila
sa 136. na 92. mesto na listi.
sa 136. na 92. mesto na listi.
09:25
(Applause)
185
553024
5960
(Aplauz)
09:32
And in recognition of the significant
reforms we've been able to implement
reforms we've been able to implement
186
560520
4389
Kako bi priznali značajne reforme
koje smo uspeli da primenimo
koje smo uspeli da primenimo
09:36
in such a short time,
187
564933
1779
za tako kratko vreme,
09:38
Kenya was recognized
188
566736
1881
Kenija je dobila titulu
09:40
to be among the top three
global reformers in the world
global reformers in the world
189
568641
3586
jednog od tri vrhunska
reformatora na svetu
reformatora na svetu
09:44
two years in a row.
190
572251
1416
dve godine zaredom.
09:46
(Applause)
191
574698
5380
(Aplauz)
09:53
Are we fully healthy?
192
581164
1566
Da li smo potpuno zdravi?
09:55
No.
193
583556
1166
Ne.
09:57
We have some serious work still to do.
194
585149
2432
Još ima ozbiljnog posla.
10:00
I like to think about these two years
like a weight-loss program.
like a weight-loss program.
195
588336
3477
Ove dve godine smatram
programom za mršavljenje.
programom za mršavljenje.
10:04
(Laughter)
196
592175
1576
(Smeh)
10:06
It's that time after months
of hard, grueling work at the gym,
of hard, grueling work at the gym,
197
594521
3962
Kada nakon nekoliko meseci
napornog rada u teretani
napornog rada u teretani
10:10
and then you get your first
time to weigh yourself,
time to weigh yourself,
198
598507
2430
prvi put stanete na vagu
10:12
and you've lost 20 pounds.
199
600961
1664
i izgubili ste 10 kilograma.
10:15
You're feeling unstoppable.
200
603007
1782
Osećate se nezaustavljivo.
10:18
Now, some of you may think
this doesn't apply to you.
this doesn't apply to you.
201
606697
4337
Neki od vas možda misle
da za vas to ne važi.
da za vas to ne važi.
10:23
You're not from Kenya.
202
611058
1350
Niste iz Kenije.
10:24
You don't intend to be an entrepreneur.
203
612432
2142
Ne planirate da budete preduzetnik.
10:26
But think with me for just a moment.
204
614598
1962
Ali razmislite na sekund.
10:29
When is the last time
you accessed a government service?
you accessed a government service?
205
617314
3452
Kada ste poslednji put
dobili neku uslugu od vlade?
dobili neku uslugu od vlade?
10:33
Maybe applied for your driver's license,
206
621980
2776
Možda ste se prijavili
za vozačk dozvolu,
za vozačk dozvolu,
10:36
tried to do your taxes on your own.
207
624780
3568
sami pokušali da prijavite porez.
10:42
It's easy in this political
and global economy
and global economy
208
630644
2770
U ovoj političkoj i svetskoj ekonomiji,
10:45
to want to give up when we think
about transforming government.
about transforming government.
209
633438
3050
lako je želeti da odustanete kad pomislite
na transformisanje vlade.
na transformisanje vlade.
10:49
We can easily resign to the fact
or to the thinking
or to the thinking
210
637386
3501
Lako možemo da odustanemo
kod činjenice ili misli
kod činjenice ili misli
10:52
that government is too inefficient,
211
640911
2342
da je vlada nedovoljno efikasna,
10:55
too corrupt,
212
643277
1156
previše korumpirana,
10:56
unfixable.
213
644457
1231
nepopravljiva.
10:58
We might even rarely get
some key government responsibilities
some key government responsibilities
214
646527
3437
Možda ponekad čak i dobijemo
neke ključne vladine odgovornosti
neke ključne vladine odgovornosti
11:01
to other sectors,
215
649988
1200
u drugim sektorima,
11:03
to Band-Aid solutions,
216
651212
1169
rešenja poput flastera,
11:04
or to just give up and feel helpless.
217
652405
2568
ili samo odustanemo
i osećamo se bespomoćno.
i osećamo se bespomoćno.
11:08
But just because a system is sick
doesn't mean it's dying.
doesn't mean it's dying.
218
656029
3883
Ali to što je sistem bolestan
ne znači i da je na samrti.
ne znači i da je na samrti.
11:12
We cannot afford to give up
219
660689
2807
Ne možemo da priuštimo da odustanemo
11:15
when it comes to the challenges
of fixing our governments.
of fixing our governments.
220
663520
3033
što se tiče izazova
i popravljanja naših vlada.
i popravljanja naših vlada.
11:19
In the end,
221
667989
1156
Na kraju,
11:22
what really makes a government healthy
is when healthy cells --
is when healthy cells --
222
670682
4175
vladu zdravom čini kad se zdrave ćelije -
11:26
that's you and I --
223
674881
1991
to smo vi i ja -
11:29
get to the ground,
224
677834
1647
spuste na tlo,
11:31
roll up our sleeves,
225
679505
1284
zasuču rukave,
11:32
refuse to be helpless
226
680813
2105
odbiju da budu bespomoćne
11:34
and believe that sometimes,
227
682942
1796
i veruju da ponekad,
11:36
all it takes is for us
to create some space
to create some space
228
684762
3230
sve što je potrebno
je da se stvori prostor
je da se stvori prostor
11:40
for healthy cells to grow and thrive.
229
688016
2215
da zdrave ćelije rastu i uspeju.
11:42
Thank you.
230
690781
1157
Hvala vam.
11:43
(Applause)
231
691962
6239
(Aplauz)
ABOUT THE SPEAKER
Charity Wayua - Public sector researcherIBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team.
Why you should listen
Dr. Charity Wayua creates commercially viable innovative solutions to address inefficiencies in the delivery of government services with the aim of creating an environment where businesses thrive. Wayua and her team work closely with the government and private sector to co-create various public sector solutions that make the delivery of government services to businesses more efficient and effective. The World Bank ranked Kenya the third most reformed country on its "Ease of Doing Business" ranking two years in a row, moving up 44 places in rank in just two years in part due to the work of Wayua's team.
Charity Wayua | Speaker | TED.com