TED@IBM
Charity Wayua: A few ways to fix a government
Charity Wayua: Nekoliko načina kako popraviti vladu
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Charity Wayua, koja istražuje tumore, uložila je svoje znanje i vještine za liječenje neobičnog pacijenta: vlade svoje zemlje, Kenije. Ovdje je podijelila iskustvo kako je pomogla vladi drastično poboljšati proces otvaranja novih tvrtki, ključnih za zdravu ekonomiju i rast, što je dovelo i do novih investicija te priznanja za vrhunsko postignuće od strane Svjetske banke.
Charity Wayua - Public sector researcher
IBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team. Full bio
IBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team. Full bio
Double-click the English transcript below to play the video.
Odrastajući u Keniji,
00:13
Growing up in Kenya,
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znala sam da oduvijek želim
studirati biokemiju.
studirati biokemiju.
00:14
I knew I always wanted
to study biochemistry.
to study biochemistry.
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Vidite, vidjevši utjecaj visoke
raširenosti bolesti poput malarije,
raširenosti bolesti poput malarije,
00:19
See, I had seen the impact of the high
prevalence of diseases like malaria,
prevalence of diseases like malaria,
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00:24
and I wanted to make medicines
that would cure the sick.
that would cure the sick.
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željela sam stvoriti lijekove
koji bi izliječili bolest.
koji bi izliječili bolest.
Stoga sam naporno radila,
00:27
So I worked really hard,
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00:29
got a scholarship to the United States,
where I became a cancer researcher,
where I became a cancer researcher,
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dobila stipendiju za Ameriku,
gdje sam postala istraživač raka,
gdje sam postala istraživač raka,
00:32
and I loved it.
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i to mi se jako svidjelo.
00:34
For someone who wants to cure diseases,
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Za nekoga tko želi liječiti bolesti
00:36
there is no higher calling.
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ne postoji viši poziv od toga.
00:39
Ten years later, I returned
to Kenya to do just that.
to Kenya to do just that.
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Deset godina kasnije, vratila sam se
u Keniju samo zbog toga,
u Keniju samo zbog toga,
00:43
A freshly minted PhD,
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s upravo stečenim doktoratom,
00:45
ready to take on this horrific illness,
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spremna suočiti se
s ovom strašnom bolešću,
s ovom strašnom bolešću,
koja je u Keniji najčešće
završavala smrću.
završavala smrću.
00:47
which in Kenya was almost
certainly a death sentence.
certainly a death sentence.
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00:51
But instead of landing a job
in a pharmaceutical company
in a pharmaceutical company
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No, umjesto zaposlenja u
farmaceutskoj kompaniji,
farmaceutskoj kompaniji,
00:54
or a hospital,
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ili u bolnici,
00:56
I found myself drawn
to a different kind of lab,
to a different kind of lab,
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zatekla sam se u
drugačijoj vrsti laboratorija,
drugačijoj vrsti laboratorija,
00:59
working with a different
kind of patient --
kind of patient --
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radeći s drugačijom vrstom pacijenta,
01:01
a patient whose illness was so serious
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pacijenta, čija je bolest
bila toliko ozbiljna
bila toliko ozbiljna
01:04
it impacted every single
person in my country;
person in my country;
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da je utjecala na svaku pojedinu
osobu u mojoj zemlji,
osobu u mojoj zemlji,
01:07
a patient who needed to get healthy fast.
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pacijenta koji je trebao
ozdraviti što prije.
ozdraviti što prije.
01:10
That patient was my government.
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Taj pacijent bila je vlada moje zemlje.
01:14
(Laughter)
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(Smijeh)
01:16
See, many of us will agree that lots
of governments are unhealthy today.
of governments are unhealthy today.
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Vidite, mnogi će se složiti da danas
ima mnogo nezdravih vlada.
ima mnogo nezdravih vlada.
01:20
(Laughter)
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(Smijeh)
01:22
(Applause)
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(Pljesak)
01:28
And Kenya was no exception.
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Ni Kenija tu nije bila izuzetak.
01:30
When I returned to Kenya in 2014,
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Kada sam se vratila u Keniju 2014. godine,
01:33
there was 17 percent youth unemployment.
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stopa nezaposlenosti mladih bila je 17%.
01:36
And Nairobi, the major business hub,
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A Nairobi, glavno poslovno središte,
01:39
was rated 177th on the quality
of living index.
of living index.
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bio je na 177. mjestu
prema indeksu kvalitete života.
prema indeksu kvalitete života.
01:43
It was bad.
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To je bilo vrlo loše.
01:46
Now, an economy is only as healthy
as the entities that make it up.
as the entities that make it up.
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Ekonomija je samo onoliko jaka,
koliko su jake njezine sastavnice.
koliko su jake njezine sastavnice.
01:51
So when government --
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I kad je vlada,
kao jedna od njezinih najjačih sastavnica,
01:52
one of its most vital entities --
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01:54
is weak or unhealthy,
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slaba ili nezdrava,
01:55
everyone and everything suffers.
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pate svi i sve.
01:58
Sometimes you might
put a Band-Aid in place
put a Band-Aid in place
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Ponekad se može organizirati
koncert Band-Aid
koncert Band-Aid
02:01
to try and temporarily stop the pain.
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kako bi se privremeno zaustavila bol.
02:04
Maybe some of you here have participated
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Možda su neki od vas i sudjelovali
02:06
in a Band-Aid operation
to an African country --
to an African country --
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u projektu Band Aid,
za pomoć jednoj afričkoj zemlji,
za pomoć jednoj afričkoj zemlji,
02:09
setting up alternative schools,
building hospitals, digging wells --
building hospitals, digging wells --
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u izgradnji škola, bolnica,
postavljanju bunara pitke vode,
postavljanju bunara pitke vode,
02:14
because governments there
either weren't or couldn't provide
either weren't or couldn't provide
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jer tamošnja vlada nije mogla osigurati
02:17
the services to their citizens.
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te usluge svojim stanovnicima.
02:19
We all know this is a temporary solution.
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Svi znamo da je to
samo privremeno rješenje.
samo privremeno rješenje.
Jednostavno postoje stvari
koje jedan Band Aid ne može riješiti,
koje jedan Band Aid ne može riješiti,
02:23
There are just some things
Band-Aids can't fix,
Band-Aids can't fix,
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02:27
like providing an environment
where businesses feel secure
where businesses feel secure
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kao što je osigurati okruženje
za sigurno poslovanje,
za sigurno poslovanje,
02:31
that they'll have an equal opportunity
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gdje će svi imati jednaku mogućnost
02:33
to be able to run and start
their businesses successfully.
their businesses successfully.
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vođenja i pokretanja uspješnog poslovanja.
02:36
Or there are systems in place
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Ili postoje i sustavi
02:38
that would protect the private
property that they create.
property that they create.
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koji bi zaštitili privatno vlasništvo
koje te tvrtke stvaraju.
koje te tvrtke stvaraju.
02:41
I would argue,
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Rekla bih
02:42
only government is capable of creating
these necessary conditions
these necessary conditions
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da je jedino vlada u mogućnosti
stvoriti te potrebne uvjete
stvoriti te potrebne uvjete
02:46
for economies to thrive.
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kako bi ekonomije rasle.
02:48
Economies thrive when business are able
to quickly and easily set up shop.
to quickly and easily set up shop.
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Ekonomije napreduju kada je moguće
brzo i jednostavno pokrenuti posao.
brzo i jednostavno pokrenuti posao.
02:53
Business owners create new sources
of income for themselves,
of income for themselves,
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Vlasnici tvrtki stvaraju za sebe
nove izvore prihoda,
nove izvore prihoda,
02:56
new jobs get added into the economy
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stvaraju se nova radna mjesta
02:59
and then more taxes are paid
to fund public projects.
to fund public projects.
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čime se plaća i više poreza
te je više novca za javne projekte.
te je više novca za javne projekte.
03:03
New business is good for everyone.
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Nove tvrtke dobre su za sve.
03:06
And it's such an important measure
of economic growth,
of economic growth,
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I to je tako važan pokazatelj
ekonomskog rasta,
ekonomskog rasta,
03:09
the World Bank has a ranking called
the "Ease of Doing Business Ranking,"
the "Ease of Doing Business Ranking,"
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Svjetska banka ima jednu ljestvicu
koja promatra lakoću poslovanja,
koja promatra lakoću poslovanja,
03:13
which measures how easy
or difficult it is to start a business
or difficult it is to start a business
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i mjeri koliko je lako ili teško
pokrenuti poslovanje
pokrenuti poslovanje
03:16
in any given country.
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u nekoj zemlji.
03:17
And as you can imagine,
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I kao što već pretpostavljate,
03:20
starting or running a business
in a country with an ailing government --
in a country with an ailing government --
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započeti i voditi poslovanje
u zemlji koja ima nezdravu vladu
u zemlji koja ima nezdravu vladu
03:24
almost impossible.
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gotovo je nemoguće.
03:26
The President of Kenya knew this,
which is why in 2014,
which is why in 2014,
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Predsjednik Kenije je to znao,
zbog čega je 2014. godine
zbog čega je 2014. godine
03:30
he came to our lab and asked
us to partner with him
us to partner with him
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došao u naš laboratorij
i ponudio nam partnerstvo
i ponudio nam partnerstvo
03:33
to be able to help Kenya
to jump-start business growth.
to jump-start business growth.
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kako bi se Keniji pomoglo
ubrzati njezin poslovni rast.
ubrzati njezin poslovni rast.
03:37
He set an ambitious goal:
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Postavio je ambiciozan cilj:
03:39
he wanted Kenya to be ranked top 50
in this World Bank ranking.
in this World Bank ranking.
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uvrstiti Keniju među prvih 50 zemalja
na dotičnoj ljestvici Svjetske banke.
na dotičnoj ljestvici Svjetske banke.
03:45
In 2014 when he came,
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Kada je došao 2014. godine,
03:47
Kenya was ranked 136 out of 189 countries.
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Kenija je bila na 136. mjestu
od ukupno 189 zemalja.
od ukupno 189 zemalja.
03:52
We had our work cut out for us.
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Bio je to za nas težak posao.
03:55
Fortunately, he came to the right place.
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Srećom, predsjednik je došao
na pravo mjesto.
na pravo mjesto.
03:58
We're not just a Band-Aid kind of team.
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Mi nismo samo netko poput Band-Aid-a.
04:00
We're a group of computer scientists,
mathematicians, engineers
mathematicians, engineers
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Mi smo grupa informatičkih znanstvenika,
matematičara, inžinjera,
matematičara, inžinjera,
04:04
and a cancer researcher,
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i istraživača malignih bolesti
04:06
who understood that in order
to cure the sickness
to cure the sickness
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koji razumiju da,
kako bismo izliječili bolest
kako bismo izliječili bolest
04:08
of a system as big as government,
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u jednom velikom sustavu poput vlade,
04:10
we needed to examine the whole body,
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moramo pregledati cijelo tijelo,
04:13
and then we needed to drill down
all the way from the organs,
all the way from the organs,
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a onda ući u dubinu, od organa
04:16
into the tissues,
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do tkiva,
04:17
all the way to single cells,
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sve do pojedinačnih stanica,
04:19
so that we could properly
make a diagnosis.
make a diagnosis.
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kako bismo ispravno dali dijagnozu.
04:22
So with our marching orders
from the President himself,
from the President himself,
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I tako, slijedivši naredbe
samog Predsjednika,
samog Predsjednika,
04:25
we embarked on the purest
of the scientific method:
of the scientific method:
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krenuli smo koristeći
najčišću znanstvenu metodu:
najčišću znanstvenu metodu:
04:28
collecting data --
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prikupljanje podataka,
04:29
all the data we could get our hands on --
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svih podataka do kojih smo mogli doći,
04:32
making hypotheses,
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stvarajući pretpostavke,
04:33
creating solutions,
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pa rješenja,
04:34
one after the other.
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jedna za drugim.
04:36
So we met with hundreds of individuals
who worked at government agencies,
who worked at government agencies,
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Radili smo sa stotinama pojedinaca
koji su radili u vladinim agencijama,
koji su radili u vladinim agencijama,
04:40
from the tax agency, the lands
office, utilities company,
office, utilities company,
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od porezne uprave, ureda zaduženih
za zemljišta, tvrtke za komunalne usluge,
za zemljišta, tvrtke za komunalne usluge,
04:44
the agency that's responsible
for registering companies,
for registering companies,
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agencije odgovorne za registraciju tvrtki,
04:48
and with each of them, we observed
them as they served customers,
them as they served customers,
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i kod svih smo promatrali
kako služe klijentima,
kako služe klijentima,
04:51
we documented their processes --
most of them were manual.
most of them were manual.
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bilježili smo njihove procese,
većina njih je rađena ručno.
većina njih je rađena ručno.
04:57
We also just went back and looked at
a lot of their previous paperwork
a lot of their previous paperwork
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Također smo pregledali unatrag
mnogo njihove prijašnje papirologije,
mnogo njihove prijašnje papirologije,
05:00
to try and really understand;
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zaista pokušavši razumjeti,
05:03
to try and diagnose what bodily
malfunctions had occurred
malfunctions had occurred
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pokušati dati dijagnozu
o kakvom se zastoju u tijelu radi,
o kakvom se zastoju u tijelu radi,
05:06
that lead to that 136th spot
on the World Bank list.
on the World Bank list.
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koje je dovelo do onog 136. mjesta
na ljestvici Svjetske banke.
na ljestvici Svjetske banke.
05:10
What did we find?
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I što smo pronašli?
05:11
Well, in Kenya it was taking 72 days
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U Keniji je trebalo 72 dana
05:16
for a business owner
to register their property,
to register their property,
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kako bi vlasnik tvrtke
registrirao svoju imovinu,
registrirao svoju imovinu,
05:19
compared to just one day in New Zealand,
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za što je na Novom Zelandu
potreban samo jedan dan,
potreban samo jedan dan,
05:21
which was ranked second
on the World Bank list.
on the World Bank list.
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čime je zauzeo drugo mjesto
na ljestici Svjetske banke.
na ljestici Svjetske banke.
05:24
It took 158 days to get
a new electric connection.
a new electric connection.
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Trebalo je 158 dana
za dovod strujnog priključka.
za dovod strujnog priključka.
05:29
In Korea it took 18 days.
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U Koreji je za to potrebno 18 dana.
05:32
If you wanted to get a construction permit
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Ako ste trebali građevinsku dozvolu
05:35
so you could put up a building,
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kako biste nešto sagradili,
05:36
in Kenya, it was going
to take you 125 days.
to take you 125 days.
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u Keniji vam je za to trebalo 125 dana.
05:40
In Singapore, which is ranked first,
that would only take you 26 days.
that would only take you 26 days.
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U Singapuru, koji je prvi na ljestvici,
za to bi vam trebalo samo 26 dana.
za to bi vam trebalo samo 26 dana.
05:45
God forbid you had to go to court
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Bože sačuvaj ako ste trebali ići na sud,
05:47
to get help in being able to settle
a dispute to enforce a contract,
a dispute to enforce a contract,
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za pomoć u pokretanja spora
oko primjene nekog ugovora,
oko primjene nekog ugovora,
05:51
because that process alone
would take you 465 days.
would take you 465 days.
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jer samo taj proces
oduzeo bi vam 465 dana.
oduzeo bi vam 465 dana.
05:57
And if that wasn't bad enough,
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Ako ni ovo još nije dovoljno loše,
06:00
you would lose 40 percent
of your claim in just fees --
of your claim in just fees --
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potrošili biste 40% svojih potraživanja
samo na razne naknade,
samo na razne naknade,
06:04
legal fees, enforcement fees, court fees.
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odvjetničke i sudske troškove,
naknade za pokretanje postupka...
naknade za pokretanje postupka...
06:09
Now, I know what you're thinking:
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Znam što sada mislite:
06:12
for there to exist such inefficiencies
in an African country,
in an African country,
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uz takvu neučinkovitost
u jednoj afričkoj zemlji
u jednoj afričkoj zemlji
06:16
there must be corruption.
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sigurno mora postojati i korupcija.
06:18
The very cells that run the show
must be corrupt to the bone.
must be corrupt to the bone.
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Korupcija mora da je prisutna
doslovno svugdje.
doslovno svugdje.
06:22
I thought so, too, actually.
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Zapravo, i ja sam tako mislila.
06:24
When we started out,
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Kada smo započeli,
06:26
I thought I was going to find
so much corruption,
so much corruption,
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mislila sam da ću naići
na toliko korupcije,
na toliko korupcije,
06:29
I was literally going to either die
or get killed in the process.
or get killed in the process.
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da ću tijekom istraživanja doslovno
ili umrijeti ili biti ubijena.
ili umrijeti ili biti ubijena.
06:33
(Laughter)
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(Smijeh)
06:36
But when we dug deeper,
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No, što smo išli dublje,
06:38
we didn't find corruption
in the classic sense:
in the classic sense:
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nismo naišli na korupciju
u onom klasičnom smislu:
u onom klasičnom smislu:
06:42
slimy gangsters lurking in the darkness,
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gangsteri koji vrebaju u tami,
06:45
waiting to grease the palms
of their friends.
of their friends.
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i čekaju da "podmažu" svoje prijatelje.
06:48
What we found was an overwhelming
sense of helplessness.
sense of helplessness.
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Ono na što smo naišli
bio je osjećaj opće bespomoćnosti.
bio je osjećaj opće bespomoćnosti.
06:53
Our government was sick,
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Vlada je bila bolesna,
06:54
because government
employees felt helpless.
employees felt helpless.
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jer su se njezini zaposlenici
osjećali bespomoćno.
osjećali bespomoćno.
06:58
They felt that they were not
empowered to drive change.
empowered to drive change.
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Osjećali su se nedovoljno snažnima
da bi potakli promjene.
da bi potakli promjene.
07:02
And when people feel stuck and helpless,
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A kada se ljudi osjećaju
slabo i bespomoćno,
slabo i bespomoćno,
07:06
they stop seeing their role
in a bigger system.
in a bigger system.
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ne vide ni svoju ulogu u većem sustavu.
07:10
They start to think the work they do
doesn't matter in driving change.
doesn't matter in driving change.
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Počinju misliti da njihov rad
nije važan u pokretanju promjene.
nije važan u pokretanju promjene.
07:14
And when that happens,
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I kada se to dogodi,
07:16
things slow down,
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stvari se usporavaju,
07:18
fall through the cracks
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počinju pucati
07:19
and inefficiencies flourish.
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i neučinkovitost procvjeta.
07:23
Now imagine with me,
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Sada zamislite,
07:24
if you had a process
you had to go through --
you had to go through --
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da ste morali proći kroz neki proces,
07:28
had no other alternative --
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koji nema alternative,
07:30
and this process was inefficient, complex
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i taj proces je neučinkovit, složen
07:34
and very, very slow.
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i vrlo, vrlo spor.
07:35
What would you do?
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Što biste učinili?
07:38
I think you might start by trying
to find somebody to outsource it to,
to find somebody to outsource it to,
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Mogli biste pokušati naći nekoga
kome biste to prebacili,
kome biste to prebacili,
07:41
so that they can just
take care of that for you.
take care of that for you.
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kako bi se oni brinuli za to umjesto vas.
07:44
If that doesn't work,
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A ako to ne upali,
07:47
maybe you'd consider paying somebody
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mogli biste razmisliti da platite nekoga
07:49
to just "unofficially" take care
of it on your behalf --
of it on your behalf --
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tko će se "neslužbeno" pobrinuti
za to u vaše ime,
za to u vaše ime,
07:52
especially if you thought
nobody was going to catch you.
nobody was going to catch you.
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naročito ako mislite da vas nitko
u tome neće uhvatiti.
u tome neće uhvatiti.
07:56
Not out of malice or greed,
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Ne iz zlobe ili pohlepe,
07:59
just trying to make sure that you get
something to work for you
something to work for you
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već se samo pobrinuti
da imate nešto što radi za vas
da imate nešto što radi za vas
kako biste vi mogli ići dalje.
08:02
so you can move on.
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08:03
Unfortunately, that
is the beginning of corruption.
is the beginning of corruption.
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Nažalost, to je početak korupcije.
08:07
And if left to thrive and grow,
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I ako puštate da se ona razvija i raste,
08:09
it seeps into the whole system,
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zahvatit će cijeli sustav
08:11
and before you know it,
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i prije nego shvatite,
08:12
the whole body is sick.
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cijelo tijelo bit će bolesno.
08:16
Knowing this,
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Prema tome,
morali smo započeti pobrinuvši se
08:17
we had to start by making sure
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08:19
that every single stakeholder
we worked with had a shared vision
we worked with had a shared vision
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da svaki sudionik s kojim smo radili
dijeli viziju onoga
dijeli viziju onoga
08:24
for what we wanted to do.
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što smo željeli napraviti.
08:26
So we met with everyone,
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I tako smo se sastali sa svakim,
od službenika, čiji je sav posao
bio skidanje spajalica
bio skidanje spajalica
08:28
from the clerk whose sole job
is to remove staples
is to remove staples
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08:31
from application packets,
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s dokumenata za prijavu,
08:33
to the legal drafters
at the attorney general's office,
at the attorney general's office,
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do pravnika u uredu državnog odvjetnika,
08:37
to the clerks who are responsible
for serving business owners
for serving business owners
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sve do službenika odgovornih
za pomoć vlasnicima tvrtki
za pomoć vlasnicima tvrtki
08:40
when they came to access
government services.
government services.
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koji dolaze obaviti nešto
u državnoj upravi.
u državnoj upravi.
08:43
And with them,
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I s njima
pobrinuli smo se da razumiju
08:44
we made sure that they understood
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kako njihovi svakodnevni postupci
utječu na sposobnost same države
utječu na sposobnost same države
08:46
how their day-to-day actions
were impacting our ability as a country
were impacting our ability as a country
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08:51
to create new jobs
and to attract investments.
and to attract investments.
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u otvaranju novih radnih mjesta
i privlačenju investicija.
i privlačenju investicija.
08:54
No one's role was too small;
everyone's role was vital.
everyone's role was vital.
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Ničija uloga nije premala,
svačija uloga je važna.
svačija uloga je važna.
09:00
Now, guess what we started to see?
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I pogodite što se počelo događati?
09:02
A coalition of government employees
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Suradnja državnih zaposlenika
09:05
who are excited and ready to drive change,
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željnih i spremnih na pokretanje promjena
09:07
began to grow and form.
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počela je rasti i razvijati se.
09:09
And together we started
to implement changes
to implement changes
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I zajedno smo počeli
primjenjivati promjene
primjenjivati promjene
09:12
that impacted the service
delivery of our country.
delivery of our country.
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koje su utjecale
na kvalitetu usluge u državi.
na kvalitetu usluge u državi.
09:16
The result?
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Rezultat?
09:18
In just two years,
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U samo dvije godine,
09:20
Kenya's ranking moved from 136 to 92.
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Kenija se sa 136. pomakla na 92. mjesto.
09:25
(Applause)
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(Pljesak)
09:32
And in recognition of the significant
reforms we've been able to implement
reforms we've been able to implement
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I prepoznajući značajne reforme
koje smo primijenili
koje smo primijenili
09:36
in such a short time,
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u tako kratkom vremenu,
09:38
Kenya was recognized
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Kenija je prepoznata i uvrštena
09:40
to be among the top three
global reformers in the world
global reformers in the world
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među prva tri globalna pokretača
promjena na svijetu
promjena na svijetu
09:44
two years in a row.
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dvije godine za redom.
09:46
(Applause)
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(Pljesak)
09:53
Are we fully healthy?
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Jesmo li posve ozdravili?
09:55
No.
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Nismo.
09:57
We have some serious work still to do.
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I dalje imamo još ozbiljnog posla.
10:00
I like to think about these two years
like a weight-loss program.
like a weight-loss program.
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Na ove dvije godine gledam
kao na program mršavljenja.
kao na program mršavljenja.
10:04
(Laughter)
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(Smijeh)
10:06
It's that time after months
of hard, grueling work at the gym,
of hard, grueling work at the gym,
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Ovo je kao vrijeme nakon mjeseci
napornog vježbanja,
napornog vježbanja,
10:10
and then you get your first
time to weigh yourself,
time to weigh yourself,
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kada idete na prvo mjerenje težine
10:12
and you've lost 20 pounds.
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i vidite da ste izgubili 10 kg.
10:15
You're feeling unstoppable.
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Osjećate se nezaustavljivo.
10:18
Now, some of you may think
this doesn't apply to you.
this doesn't apply to you.
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Neki od vas možda misle
da se to ne odnosi na njih.
da se to ne odnosi na njih.
10:23
You're not from Kenya.
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Jer niste iz Kenije.
10:24
You don't intend to be an entrepreneur.
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I ne namjeravate postati poduzetnik.
10:26
But think with me for just a moment.
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No, promislite sa mnom samo na trenutak.
10:29
When is the last time
you accessed a government service?
you accessed a government service?
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Kada ste zadnji puta
obavljali nešto u državnoj upravi?
obavljali nešto u državnoj upravi?
10:33
Maybe applied for your driver's license,
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Možda ste predali zahtjev
za vozačku dozvolu,
za vozačku dozvolu,
10:36
tried to do your taxes on your own.
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3568
pokušali sami izračunati porez.
10:42
It's easy in this political
and global economy
and global economy
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Lako je u ovoj političkoj
i globalnoj ekonomiji
i globalnoj ekonomiji
10:45
to want to give up when we think
about transforming government.
about transforming government.
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poželjeti odustati kad razmišljamo
o transformiranju državne uprave.
o transformiranju državne uprave.
10:49
We can easily resign to the fact
or to the thinking
or to the thinking
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Jednostavno se možemo pomiriti
s činjenicom ili mišlju,
s činjenicom ili mišlju,
10:52
that government is too inefficient,
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da je državna uprava previše neučinkovita,
10:55
too corrupt,
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previše korumpirana,
i nepopravljiva.
10:56
unfixable.
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10:58
We might even rarely get
some key government responsibilities
some key government responsibilities
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Možda i ponekad dobijemo tamo
neku od ključnih odgovornosti
neku od ključnih odgovornosti
11:01
to other sectors,
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prema drugim sektorima,
11:03
to Band-Aid solutions,
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za nešto poput Band-Aid-a,
11:04
or to just give up and feel helpless.
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ili se samo predamo
i osjećamo bespomoćno.
i osjećamo bespomoćno.
11:08
But just because a system is sick
doesn't mean it's dying.
doesn't mean it's dying.
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No, to što sustav nije zdrav,
ne znači i da umire.
ne znači i da umire.
11:12
We cannot afford to give up
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Ne možemo si dozvoliti odustajanje
11:15
when it comes to the challenges
of fixing our governments.
of fixing our governments.
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kada se radi o izazovima
poboljšanja naših državnih uprava.
poboljšanja naših državnih uprava.
11:19
In the end,
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I na kraju,
11:22
what really makes a government healthy
is when healthy cells --
is when healthy cells --
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vladu čini zdravom ono
kada zdrave stanice,
kada zdrave stanice,
11:26
that's you and I --
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a to smo vi i ja,
11:29
get to the ground,
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dođu na teren,
11:31
roll up our sleeves,
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odvrnu rukave,
11:32
refuse to be helpless
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odbijaju biti bespomoćni
11:34
and believe that sometimes,
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i vjeruju da ponekad,
11:36
all it takes is for us
to create some space
to create some space
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sve što nam treba je stvoriti prostor
11:40
for healthy cells to grow and thrive.
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kako bi one zdrave stanice
mogle rasti i napredovati.
mogle rasti i napredovati.
11:42
Thank you.
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Hvala.
11:43
(Applause)
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(Pljesak)
ABOUT THE SPEAKER
Charity Wayua - Public sector researcherIBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team.
Why you should listen
Dr. Charity Wayua creates commercially viable innovative solutions to address inefficiencies in the delivery of government services with the aim of creating an environment where businesses thrive. Wayua and her team work closely with the government and private sector to co-create various public sector solutions that make the delivery of government services to businesses more efficient and effective. The World Bank ranked Kenya the third most reformed country on its "Ease of Doing Business" ranking two years in a row, moving up 44 places in rank in just two years in part due to the work of Wayua's team.
Charity Wayua | Speaker | TED.com