TED@IBM
Charity Wayua: A few ways to fix a government
Charity Wayua: Njia chache za kurekebisha Serikali
Filmed:
Readability: 4.2
1,110,420 views
Charity Wayua aliweka ujuzi wake kama mtafiti wa kansa kwa mgonjwa asiyetarajiwa: Serikali ya nchi yake ya Kenya. Anaeleza jinsi yeye alisaidia serikali yake kwa kiasi kikubwa kuboresha mchakato wake kwa ajili ya kufungua biashara mpya, sehemu muhimu ya afya ya kiuchumi na ukuaji, na hivyo kusababisha miradi mipya na kutambuliwa na Benki ya Dunia kama mboreshaji mkuu.
Charity Wayua - Public sector researcher
IBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team. Full bio
IBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team. Full bio
Double-click the English transcript below to play the video.
00:13
Growing up in Kenya,
0
1024
1842
Tangu nilipokulia Kenya,
00:14
I knew I always wanted
to study biochemistry.
to study biochemistry.
1
2890
2551
nilijua nilitaka kusoma biokemia.
00:19
See, I had seen the impact of the high
prevalence of diseases like malaria,
prevalence of diseases like malaria,
2
7088
5531
Unaona, nilishuhudia madhara ya magonjwa kama malaria,
00:24
and I wanted to make medicines
that would cure the sick.
that would cure the sick.
3
12643
2693
na nilitaka kutafuta dawa ya kutibu wagonjwa.
00:27
So I worked really hard,
4
15765
1385
Hivyo nilijituma kwa bidii,
00:29
got a scholarship to the United States,
where I became a cancer researcher,
where I became a cancer researcher,
5
17174
3787
nikapata udhamini kutoka Marekani,
ambapo nilikuwa mtafiti wa kansa
ambapo nilikuwa mtafiti wa kansa
00:32
and I loved it.
6
20985
1229
na nilipenda kazi yangu.
00:34
For someone who wants to cure diseases,
7
22612
2087
Kwa mtu anayetaka kutibu magonjwa,
00:36
there is no higher calling.
8
24723
1711
hakuna wito mkubwa zaidi.
00:39
Ten years later, I returned
to Kenya to do just that.
to Kenya to do just that.
9
27321
3352
Miaka kumi baadaye, nilirudi
Kenya kwa kufanya hilo tu.
Kenya kwa kufanya hilo tu.
00:43
A freshly minted PhD,
10
31201
1961
msomi mwenye PhD,
00:45
ready to take on this horrific illness,
11
33186
2201
tayari kupambana na ugonjwa huu kutisha,
00:47
which in Kenya was almost
certainly a death sentence.
certainly a death sentence.
12
35411
2911
ambao ulikuwa kama adhabu ya kifo
kwa hakika kwa Kenya.
kwa hakika kwa Kenya.
00:51
But instead of landing a job
in a pharmaceutical company
in a pharmaceutical company
13
39601
2951
Badala ya kuchukua kazi
katika kampuni ya madawa
katika kampuni ya madawa
00:54
or a hospital,
14
42576
1889
au hospitali,
00:56
I found myself drawn
to a different kind of lab,
to a different kind of lab,
15
44489
2372
Nilijikuta nikiitikia wito katika maabara tofauti,
00:59
working with a different
kind of patient --
kind of patient --
16
47366
2376
kutibu mgonjwa wa aina nyingine --
01:01
a patient whose illness was so serious
17
49766
2354
mgonjwa ambaye ugonjwa wake ulikuwa mkubwa
01:04
it impacted every single
person in my country;
person in my country;
18
52144
2885
na kuathiri kila mtu katika nchi yangu;
01:07
a patient who needed to get healthy fast.
19
55618
2340
mgonjwa aliyehitaji kuponwya upesi.
01:10
That patient was my government.
20
58328
2403
Mgonjwa huyo alikuwa serikali yangu.
01:14
(Laughter)
21
62126
1150
(Vicheko)
01:16
See, many of us will agree that lots
of governments are unhealthy today.
of governments are unhealthy today.
22
64102
3602
Tazama, wengi wetu tunakubaliana kwamba serikali zetu leo zina afya mbovu.
01:20
(Laughter)
23
68876
2083
(Vicheko)
01:22
(Applause)
24
70983
4634
(Makofi)
01:28
And Kenya was no exception.
25
76814
1742
Na Kenya haina upekee.
01:30
When I returned to Kenya in 2014,
26
78975
2503
Niliporudi Kenya mwaka 2014,
01:33
there was 17 percent youth unemployment.
27
81502
2704
asilimia 17 ya vijana hawakuwa na ajira.
01:36
And Nairobi, the major business hub,
28
84785
2348
Na Nairobi, kitovu kuu cha biashara ,
01:39
was rated 177th on the quality
of living index.
of living index.
29
87157
4075
ilikuwa ya 177 kwa ubora wa maisha duniani.
01:43
It was bad.
30
91256
1204
hali Ilikuwa mbaya.
01:46
Now, an economy is only as healthy
as the entities that make it up.
as the entities that make it up.
31
94270
4459
Sasa, afya ya uchumi inategemea afya ya mashirika ambayo huifanya.
01:51
So when government --
32
99187
1150
Hivyo serikali -
01:52
one of its most vital entities --
33
100361
1745
moja ya taasisi zake muhimu -
01:54
is weak or unhealthy,
34
102130
1438
inapokuwa dhaifu au ina afya mbaya,
01:55
everyone and everything suffers.
35
103592
1983
kila mtu na kila kitu vinateseka.
01:58
Sometimes you might
put a Band-Aid in place
put a Band-Aid in place
36
106522
2773
Wakati mwingine unaweza kuweka plasta
02:01
to try and temporarily stop the pain.
37
109319
2512
kujaribu kupunguza maumivu kwa muda
02:04
Maybe some of you here have participated
38
112732
1982
Labda baadhi yenu hapa mmeshiriki
02:06
in a Band-Aid operation
to an African country --
to an African country --
39
114738
2979
katika wimbi la utoaji misaada Afrika --
02:09
setting up alternative schools,
building hospitals, digging wells --
building hospitals, digging wells --
40
117741
4482
kuanzisha shule mbadala,
kujenga hospitali, kuchimba visima --
kujenga hospitali, kuchimba visima --
02:14
because governments there
either weren't or couldn't provide
either weren't or couldn't provide
41
122247
2937
kwa sababu serikali hazikutaka ama hazikuweza
02:17
the services to their citizens.
42
125208
1969
kuhudumia wananchi wao.
02:19
We all know this is a temporary solution.
43
127900
2809
Sote tunajua haya masuluhisho ni ya muda mfupi.
02:23
There are just some things
Band-Aids can't fix,
Band-Aids can't fix,
44
131455
2785
Kuna baadhi ya mambo ambayo misaada haiwezi kutatua,
02:27
like providing an environment
where businesses feel secure
where businesses feel secure
45
135027
4389
kama kujenga mazingira
ambapo wafanyabiashara hujisikia salama
ambapo wafanyabiashara hujisikia salama
02:31
that they'll have an equal opportunity
46
139440
1811
kuwa watakuwa na fursa sawa
02:33
to be able to run and start
their businesses successfully.
their businesses successfully.
47
141275
3242
kuweza kuanza na kuendesha
biashara zao kwa ufanisi.
biashara zao kwa ufanisi.
02:36
Or there are systems in place
48
144541
1814
Au kuna mifumo
02:38
that would protect the private
property that they create.
property that they create.
49
146379
3041
ambayo huwawezesha kulinda mali walizovuna.
02:41
I would argue,
50
149444
1157
Ningependa kusema,
02:42
only government is capable of creating
these necessary conditions
these necessary conditions
51
150625
3444
Serikali pekee ndiyo inaweza kujenga
mazingira muhimu
mazingira muhimu
02:46
for economies to thrive.
52
154093
1651
kwa ajili ya ustawi wa uchumi.
02:48
Economies thrive when business are able
to quickly and easily set up shop.
to quickly and easily set up shop.
53
156549
4838
Uchumi hustawi pale biashara zinaweza kuanzishwa kwa urahisi.
02:53
Business owners create new sources
of income for themselves,
of income for themselves,
54
161411
3372
wamiliki wa biashara hujiekea vyanzo vipya vya mapato,
02:56
new jobs get added into the economy
55
164807
2451
ajira zinazoongezwa katika uchumi
02:59
and then more taxes are paid
to fund public projects.
to fund public projects.
56
167282
3564
na mapato ya kodi ili kufadhili miradi ya umma.
03:03
New business is good for everyone.
57
171504
2463
Biashara mpya zinamnufaisha kila mtu.
03:06
And it's such an important measure
of economic growth,
of economic growth,
58
174415
2830
Na ni kipimo muhimu cha ukuaji wa uchumi,
03:09
the World Bank has a ranking called
the "Ease of Doing Business Ranking,"
the "Ease of Doing Business Ranking,"
59
177269
3951
Benki ya Dunia ina kipimo kinachotwa
"Mazingira ya Kufanya Biashara,"
"Mazingira ya Kufanya Biashara,"
03:13
which measures how easy
or difficult it is to start a business
or difficult it is to start a business
60
181244
3037
ambacho hulinganisha urahisi
au ugumu wa kuanzisha biashara
au ugumu wa kuanzisha biashara
03:16
in any given country.
61
184305
1597
katika nchi yoyote.
03:17
And as you can imagine,
62
185926
1619
Na kama unavyofikiria,
03:20
starting or running a business
in a country with an ailing government --
in a country with an ailing government --
63
188404
3621
kuanzisha au kuendesha biashara
katika nchi ambayo serikali ni mgonjwa --
katika nchi ambayo serikali ni mgonjwa --
03:24
almost impossible.
64
192049
1449
karibia haiwezekani.
03:26
The President of Kenya knew this,
which is why in 2014,
which is why in 2014,
65
194432
3724
Rais wa Kenya alijua hili,
hivyo mwaka 2014,
hivyo mwaka 2014,
03:30
he came to our lab and asked
us to partner with him
us to partner with him
66
198180
3369
alikuja katika maabara yetu na kuomba tushirikiane naye
03:33
to be able to help Kenya
to jump-start business growth.
to jump-start business growth.
67
201573
3270
kuisaidia Kenya katika ukuaji wa biashara.
03:37
He set an ambitious goal:
68
205689
1722
Aliweka lengo kuu:
03:39
he wanted Kenya to be ranked top 50
in this World Bank ranking.
in this World Bank ranking.
69
207778
4922
alitaka Kenya kuwa kati ya nchi 50 za juu katika kipimo hiki cha Benki ya Dunia.
03:45
In 2014 when he came,
70
213167
2077
Mwaka 2014 alipokuja,
03:47
Kenya was ranked 136 out of 189 countries.
71
215268
4326
Kenya ilikuwa ya 136 kati ya nchi 189.
03:52
We had our work cut out for us.
72
220071
2156
kazi yetu ilikuwa bayana.
03:55
Fortunately, he came to the right place.
73
223592
2701
Bahati nzuri, alikuja kwa watu muafaka.
03:58
We're not just a Band-Aid kind of team.
74
226317
2327
Hatukuwa timu ya kutoa misaada tu.
04:00
We're a group of computer scientists,
mathematicians, engineers
mathematicians, engineers
75
228668
3766
Sisi ni kundi la wanasayansi wa kompyuta, wanahisabati, wahandisi
04:04
and a cancer researcher,
76
232458
1937
na mtafiti wa kansa,
04:06
who understood that in order
to cure the sickness
to cure the sickness
77
234419
2446
ambao tulielewa kwamba ili
kutibu ugonjwa
kutibu ugonjwa
04:08
of a system as big as government,
78
236889
2074
katika mfumo kubwa kama serikali,
04:10
we needed to examine the whole body,
79
238987
2400
tulibidi kuchunguza mwili mzima,
04:13
and then we needed to drill down
all the way from the organs,
all the way from the organs,
80
241411
3087
kisha tulibudi kuchimba ndani zaidi katika viungo,
04:16
into the tissues,
81
244522
1333
katika tishu,
04:17
all the way to single cells,
82
245879
1502
kote hadi kwa seli mojamoja,
04:19
so that we could properly
make a diagnosis.
make a diagnosis.
83
247405
2337
ili tunaweza kuchunguza vizuri.
04:22
So with our marching orders
from the President himself,
from the President himself,
84
250762
2831
Hivyo kwa maagizo ya Rais mwenyewe,
04:25
we embarked on the purest
of the scientific method:
of the scientific method:
85
253617
3113
tulianza na njia halisi kabisa ya kisayansi:
04:28
collecting data --
86
256754
1175
kukusanya data
04:29
all the data we could get our hands on --
87
257953
2087
data zote tulizoweza kupata--
04:32
making hypotheses,
88
260064
1257
kuunda nadharia,
04:33
creating solutions,
89
261345
1237
kutafuta ufumbuzi,
04:34
one after the other.
90
262606
1192
mmoja baada nyingine.
04:36
So we met with hundreds of individuals
who worked at government agencies,
who worked at government agencies,
91
264845
4035
Hivyo tulikutana na mamia ya watu waliofanya kazi katika mashirika ya serikali,
04:40
from the tax agency, the lands
office, utilities company,
office, utilities company,
92
268904
3936
kuanzia vyombo vya kodi, ardhi, kampuni za huduma,
04:44
the agency that's responsible
for registering companies,
for registering companies,
93
272864
3468
shirika kenya jukumu
la kusajili makampuni,
la kusajili makampuni,
04:48
and with each of them, we observed
them as they served customers,
them as they served customers,
94
276356
3599
na kwa kila mmoja yao, tuliwaangalia
kama walivyohudumia wateja wao ,
kama walivyohudumia wateja wao ,
04:51
we documented their processes --
most of them were manual.
most of them were manual.
95
279979
4613
tuliweka kumbukumbu ya michakato yao - mingi ilitegemea kazi ya mikono.
04:57
We also just went back and looked at
a lot of their previous paperwork
a lot of their previous paperwork
96
285473
3456
Pia tulirudi kuangalia makaratasi ya kazi zao za awali
05:00
to try and really understand;
97
288953
2168
kujaribu kuelewa vyema zaidi;
05:03
to try and diagnose what bodily
malfunctions had occurred
malfunctions had occurred
98
291145
3350
kujaribu kutambua nini katika mwili
hakifanyi kazi vizor
hakifanyi kazi vizor
05:06
that lead to that 136th spot
on the World Bank list.
on the World Bank list.
99
294519
3308
na kusababisha kuwa ya 136 katika orodha ya Benki ya Dunia.
05:10
What did we find?
100
298248
1303
Tuligundua nini?
05:11
Well, in Kenya it was taking 72 days
101
299974
4071
Naam, ilichukua siku 72 kwa
05:16
for a business owner
to register their property,
to register their property,
102
304069
2944
mfanyabiashara kusajili mali yake Kenya,
05:19
compared to just one day in New Zealand,
103
307037
2397
ikilinganishwa na siku moja tu katika New Zealand,
05:21
which was ranked second
on the World Bank list.
on the World Bank list.
104
309458
2378
ambayo ilikuwa ya pili
katika orodha Benki ya Dunia.
katika orodha Benki ya Dunia.
05:24
It took 158 days to get
a new electric connection.
a new electric connection.
105
312827
4385
Ilichukua siku 158 kupata umeme.
05:29
In Korea it took 18 days.
106
317879
2432
Korea, ilichukua siku 18.
05:32
If you wanted to get a construction permit
107
320984
2053
Ukitaka kibali cha ujenzi
05:35
so you could put up a building,
108
323061
1520
ili kuweza kujenga,
05:36
in Kenya, it was going
to take you 125 days.
to take you 125 days.
109
324605
3571
Kenya, ilikuchukua siku 125.
05:40
In Singapore, which is ranked first,
that would only take you 26 days.
that would only take you 26 days.
110
328200
4446
Katika Singapore, ambayo ni nafasi ya kwanza, ilichukua siku 26.
05:45
God forbid you had to go to court
111
333580
2044
Hasha, ikubidi uenda mahakamani
05:47
to get help in being able to settle
a dispute to enforce a contract,
a dispute to enforce a contract,
112
335648
3887
kupata msaada kutatua mzozo na kutekeleza mkataba,
05:51
because that process alone
would take you 465 days.
would take you 465 days.
113
339559
4281
kwa sababu mchakato peke yake tu
utachukua siku 465.
utachukua siku 465.
05:57
And if that wasn't bad enough,
114
345065
1932
Na kama hiyo halikuwa mbaya,
06:00
you would lose 40 percent
of your claim in just fees --
of your claim in just fees --
115
348675
4152
utapoteza asilimia 40 ya madai yako katika ada tu --
06:04
legal fees, enforcement fees, court fees.
116
352851
2872
gharama ya kisheria, ya utekelezaji, ya mahakama.
06:09
Now, I know what you're thinking:
117
357108
2073
Sasa, najua kile unachofikiri:
06:12
for there to exist such inefficiencies
in an African country,
in an African country,
118
360726
3667
ili kuwepo na uhaba huo wa ufanisi
katika nchi ya kiafrika,
katika nchi ya kiafrika,
06:16
there must be corruption.
119
364417
1360
lazima kuwe na rushwa.
06:18
The very cells that run the show
must be corrupt to the bone.
must be corrupt to the bone.
120
366491
3476
Seli kuu husika lazima iwe inahusishwa na rushwa.
06:22
I thought so, too, actually.
121
370972
1532
Nilidhani hivyo, pia.
06:24
When we started out,
122
372984
1153
Tulipoanza,
06:26
I thought I was going to find
so much corruption,
so much corruption,
123
374161
3488
Nilitarajia kukuta rushwa nyingi katika mfumo,
06:29
I was literally going to either die
or get killed in the process.
or get killed in the process.
124
377673
3496
Nilihisi ningekufa ama kuuawa katika mchakato.
06:33
(Laughter)
125
381193
1543
(Vicheko)
06:36
But when we dug deeper,
126
384946
1955
Lakini tulipochunguza kiundani,
06:38
we didn't find corruption
in the classic sense:
in the classic sense:
127
386925
2635
hatukukuta rushwa katika maana ya kawaida:
06:42
slimy gangsters lurking in the darkness,
128
390106
3008
majambazi wakinyemea kwenye giza,
06:45
waiting to grease the palms
of their friends.
of their friends.
129
393138
2317
wakisubiri lusaka mafuta mikono ya marafiki zao.
06:48
What we found was an overwhelming
sense of helplessness.
sense of helplessness.
130
396139
3986
Tulichogundua ni hisia kubwa ya unyonge.
06:53
Our government was sick,
131
401684
1262
Serikali yetu ilikuwa mgonjwa,
06:54
because government
employees felt helpless.
employees felt helpless.
132
402970
3524
kwa sababu wafanyakazi wa serikali
walijiona wanyonge.
walijiona wanyonge.
06:58
They felt that they were not
empowered to drive change.
empowered to drive change.
133
406993
3083
Walihisi hawakuwa na uwezo wa kuendesha mabadiliko.
07:02
And when people feel stuck and helpless,
134
410600
3636
Na watu wanapojisikia kukwama na wanyonge,
07:06
they stop seeing their role
in a bigger system.
in a bigger system.
135
414968
2495
huacha kuona majukumu yao katika mfumo mzimo.
07:10
They start to think the work they do
doesn't matter in driving change.
doesn't matter in driving change.
136
418265
4469
Huanza kufikiri kazi yao haijalishi katika kuendesha mabadiliko.
07:14
And when that happens,
137
422758
1806
Na hilo linapotokea,
07:16
things slow down,
138
424588
1593
mambo huenda polepole,
07:18
fall through the cracks
139
426205
1420
nyufa hujitokeza
07:19
and inefficiencies flourish.
140
427649
1766
na ukosefu wa ufanisi hunawiri.
07:23
Now imagine with me,
141
431171
1765
Sasa fikiria na mimi,
07:24
if you had a process
you had to go through --
you had to go through --
142
432960
3938
kama ulikuwa na mchakato ulibidi kufuata --
07:28
had no other alternative --
143
436922
1770
na hukuwa na njia nyingine --
07:30
and this process was inefficient, complex
144
438716
3047
na utaratibu huu ulikosa ufanisi, ulikuwa tata
07:34
and very, very slow.
145
442461
1390
na taratibu mno.
07:35
What would you do?
146
443875
1224
Ungefanya nini?
07:38
I think you might start by trying
to find somebody to outsource it to,
to find somebody to outsource it to,
147
446482
3328
Nadhani unaweza kujaribu
kutafuta mtu mwingine akufanyie hilo jukumu,
kutafuta mtu mwingine akufanyie hilo jukumu,
07:41
so that they can just
take care of that for you.
take care of that for you.
148
449834
2345
ili tu wafanye kwa niaba yako.
07:44
If that doesn't work,
149
452800
1404
Kama hafanikiwi,
07:47
maybe you'd consider paying somebody
150
455307
2010
labda utafikiria kumlipa mtu
07:49
to just "unofficially" take care
of it on your behalf --
of it on your behalf --
151
457341
3380
'kiholela' tu ili kufanya kwa niaba yako --
07:52
especially if you thought
nobody was going to catch you.
nobody was going to catch you.
152
460745
2758
hasa unapodhani hakuna mtu atakukamata.
07:56
Not out of malice or greed,
153
464790
2370
Sio kwa nia mbaya au uchoyo,
07:59
just trying to make sure that you get
something to work for you
something to work for you
154
467184
3091
ili tu kuhakikisha mambo yanakuendea vizuri
08:02
so you can move on.
155
470299
1158
ili uweze kuendelea na biashara zako.
08:03
Unfortunately, that
is the beginning of corruption.
is the beginning of corruption.
156
471918
3010
Kwa bahati mbaya, huo ndio mwanzo wa rushwa.
08:07
And if left to thrive and grow,
157
475439
2323
Na kama ikiachwa kustawi na kukua,
08:09
it seeps into the whole system,
158
477786
1566
inavuja katika mfumo mzima,
08:11
and before you know it,
159
479376
1370
na kabla ya kujitambua,
08:12
the whole body is sick.
160
480770
1565
mwili mzima huumwa.
08:16
Knowing this,
161
484596
1293
Tukijua hili,
08:17
we had to start by making sure
162
485913
1555
tulianza kwa kuhakikisha
08:19
that every single stakeholder
we worked with had a shared vision
we worked with had a shared vision
163
487492
4577
kwamba kila mdau tuliyeshirikiana nae alikuwa na malengo kama yetu
08:24
for what we wanted to do.
164
492093
1429
kwa ajili ya tulichotaka kutimiza.
08:26
So we met with everyone,
165
494192
2034
Hivyo tulikutana na kila mtu,
08:28
from the clerk whose sole job
is to remove staples
is to remove staples
166
496656
2559
kuanzia karani ambaye kazi yake pekee
ni kufungua
ni kufungua
08:31
from application packets,
167
499239
1549
pakiti za maombi,
08:33
to the legal drafters
at the attorney general's office,
at the attorney general's office,
168
501446
2985
hadi waandaaji wa sheria katika ofisi ya mwanasheria mkuu,
08:37
to the clerks who are responsible
for serving business owners
for serving business owners
169
505187
2997
kwa makarani mwenye wajibu
kwa kuwahudumia wamiliki wa biashara
kwa kuwahudumia wamiliki wa biashara
08:40
when they came to access
government services.
government services.
170
508208
2432
walipo kuja kupata huduma za serikali.
08:43
And with them,
171
511557
1150
Na pamoja nao,
08:44
we made sure that they understood
172
512731
1572
tulihakikisha kwamba walielewa
08:46
how their day-to-day actions
were impacting our ability as a country
were impacting our ability as a country
173
514327
4747
jinsi matendo yao ya kila siku
huathiri uwezo wetu kama nchi
huathiri uwezo wetu kama nchi
08:51
to create new jobs
and to attract investments.
and to attract investments.
174
519098
3075
kujenga ajira mpya na kuvutia uwekezaji.
08:54
No one's role was too small;
everyone's role was vital.
everyone's role was vital.
175
522605
3560
hakuna jukumu dogo; jukumu la kila mtu lilikuwa muhimu.
09:00
Now, guess what we started to see?
176
528087
1875
Sasa, kisia tulianza kuona nini?
09:02
A coalition of government employees
177
530994
2013
Muungano wa wafanyakazi wa serikali
09:05
who are excited and ready to drive change,
178
533031
2112
wenye motisha wa kuleta mabadiliko,
09:07
began to grow and form.
179
535167
2065
ulianza kukua na kuonekana.
09:09
And together we started
to implement changes
to implement changes
180
537927
2604
Na pamoja tuliaanza
kutekeleza mabadiliko
kutekeleza mabadiliko
09:12
that impacted the service
delivery of our country.
delivery of our country.
181
540555
3232
yaliyoathiri utoaji wa huduma nchini.
09:16
The result?
182
544585
1424
Matokeo?
09:18
In just two years,
183
546033
2041
Katika miaka miwili tu,
09:20
Kenya's ranking moved from 136 to 92.
184
548098
3960
Kenya ilitoka kuwa ya 136 hadi ya 92.
09:25
(Applause)
185
553024
5960
(Makofi)
09:32
And in recognition of the significant
reforms we've been able to implement
reforms we've been able to implement
186
560520
4389
Na katika kutambua mageuzi tuliyoweza kutekeleza
09:36
in such a short time,
187
564933
1779
katika muda mfupi,
09:38
Kenya was recognized
188
566736
1881
Kenya ilitambuliwa
09:40
to be among the top three
global reformers in the world
global reformers in the world
189
568641
3586
kuwa miongoni mwa nchi tatu kimataifa
katika marekebisho
katika marekebisho
09:44
two years in a row.
190
572251
1416
miaka miwili mfululizo
09:46
(Applause)
191
574698
5380
(Makofi)
09:53
Are we fully healthy?
192
581164
1566
Je tuna afya nzuri kikamilifu?
09:55
No.
193
583556
1166
Hapana.
09:57
We have some serious work still to do.
194
585149
2432
Bado tuna kazi kubwa ya kufanya.
10:00
I like to think about these two years
like a weight-loss program.
like a weight-loss program.
195
588336
3477
Napenda kufikiria miaka hii miwili
kama harakati ya kupunguza uzito.
kama harakati ya kupunguza uzito.
10:04
(Laughter)
196
592175
1576
(Vicheko)
10:06
It's that time after months
of hard, grueling work at the gym,
of hard, grueling work at the gym,
197
594521
3962
Ni ule muda baada ya miezi
ya bidii, na mazoezi makable,
ya bidii, na mazoezi makable,
10:10
and then you get your first
time to weigh yourself,
time to weigh yourself,
198
598507
2430
na kisha unapopima uzito kwa mara ya kwanza,
10:12
and you've lost 20 pounds.
199
600961
1664
na umepoteza paundi 20.
10:15
You're feeling unstoppable.
200
603007
1782
Unajisikia hausimamishwiki.
10:18
Now, some of you may think
this doesn't apply to you.
this doesn't apply to you.
201
606697
4337
Sasa, baadhi yenu mnaweza kufikiria
hili haliwahusu.
hili haliwahusu.
10:23
You're not from Kenya.
202
611058
1350
Wewe sio Mkenya.
10:24
You don't intend to be an entrepreneur.
203
612432
2142
Huna nia ya kuwa mwekezaji.
10:26
But think with me for just a moment.
204
614598
1962
Lakini kufikiri na mimi japo mara moja tu.
10:29
When is the last time
you accessed a government service?
you accessed a government service?
205
617314
3452
Lini mara ya mwisho
ulipotumia huduma ya serikali?
ulipotumia huduma ya serikali?
10:33
Maybe applied for your driver's license,
206
621980
2776
Labda kupata leseni ya udereva,
10:36
tried to do your taxes on your own.
207
624780
3568
kufanya mahesabu ya kodi peke yako.
10:42
It's easy in this political
and global economy
and global economy
208
630644
2770
Ni rahisi katika uchumi huu wa kisiasa
na dunia
na dunia
10:45
to want to give up when we think
about transforming government.
about transforming government.
209
633438
3050
kutaka kukata tamaatunapofikiria kubadilisha serikali.
10:49
We can easily resign to the fact
or to the thinking
or to the thinking
210
637386
3501
Ni rahisi kujiuzulu kutoka kwa wajibu tu kwa kufikiria
10:52
that government is too inefficient,
211
640911
2342
kuwa serikali haina ufanisi,
10:55
too corrupt,
212
643277
1156
ina rushwa mno,
10:56
unfixable.
213
644457
1231
hairekebishiki.
10:58
We might even rarely get
some key government responsibilities
some key government responsibilities
214
646527
3437
Huenda tukapata majukumu muhimu katika serikali
11:01
to other sectors,
215
649988
1200
katika sekta nyingine,
11:03
to Band-Aid solutions,
216
651212
1169
katika suluhisho la utoaji misaada,
11:04
or to just give up and feel helpless.
217
652405
2568
au kukata tu tamaa na kujisikia wanyonge.
11:08
But just because a system is sick
doesn't mean it's dying.
doesn't mean it's dying.
218
656029
3883
Lakini, kwa sababu tu mfumo unaumwa haina maana unakufa.
11:12
We cannot afford to give up
219
660689
2807
Hatuna starehe ya kukata tamaa
11:15
when it comes to the challenges
of fixing our governments.
of fixing our governments.
220
663520
3033
inapohusu changamoto za kuzirekebisha
serikali zetu.
serikali zetu.
11:19
In the end,
221
667989
1156
Hatimaye,
11:22
what really makes a government healthy
is when healthy cells --
is when healthy cells --
222
670682
4175
serikali hula na afya pale tu ambapo seli huwa na afya--
11:26
that's you and I --
223
674881
1991
huyo ni wewe na mimi --
11:29
get to the ground,
224
677834
1647
kunuia,
11:31
roll up our sleeves,
225
679505
1284
kukunja mkono ya mashati yetu,
11:32
refuse to be helpless
226
680813
2105
kukataa kuwa wanyonge
11:34
and believe that sometimes,
227
682942
1796
na kuamini kuwa wakati mwingine,
11:36
all it takes is for us
to create some space
to create some space
228
684762
3230
kinachoitajika ili kujenga nafasi, ni sisi,
11:40
for healthy cells to grow and thrive.
229
688016
2215
kwa ajili ya seli kukua na kustawi.
11:42
Thank you.
230
690781
1157
Asante.
11:43
(Applause)
231
691962
6239
(Makofi)
ABOUT THE SPEAKER
Charity Wayua - Public sector researcherIBM's Charity Wayua is a research manager in Nairobi, Kenya, where she leads the company's public sector research team.
Why you should listen
Dr. Charity Wayua creates commercially viable innovative solutions to address inefficiencies in the delivery of government services with the aim of creating an environment where businesses thrive. Wayua and her team work closely with the government and private sector to co-create various public sector solutions that make the delivery of government services to businesses more efficient and effective. The World Bank ranked Kenya the third most reformed country on its "Ease of Doing Business" ranking two years in a row, moving up 44 places in rank in just two years in part due to the work of Wayua's team.
Charity Wayua | Speaker | TED.com