TEDPrize@UN
Chade-Meng Tan: Everyday compassion at Google
陈一鸣：在谷歌每日心怀恻隐之心
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谷歌的“善心好汉”陈一鸣讲述企业如何在日常业务中实践其恻隐之心，以及由其引出的大胆的周边项目。
Chade-Meng Tan - Google Fellow
One of Google's earliest engineers, Chade-Meng Tan is now Google's Jolly Good Fellow -- the head of personal growth at the groundbreaking search company. Full bio
One of Google's earliest engineers, Chade-Meng Tan is now Google's Jolly Good Fellow -- the head of personal growth at the groundbreaking search company. Full bio
Double-click the English transcript below to play the video.
00:15
So what does the happiest man in the world look like?
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那么世界上最幸福的人应该是什么样？
00:20
He certainly doesn't look like me.
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肯定不是像我这样。
00:22
He looks like this.
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他应该是这样。
00:25
His name is Matthieu Ricard.
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他的名字叫马蒂厄·里卡多
00:27
So how do you get to be the happiest man in the world?
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那么你怎样才能成为世界上最幸福的人呢？
00:31
Well it turns out
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实际上
00:33
there is a way to measure happiness in the brain.
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有方法可以测出人大脑中幸福感是多少。
00:36
And you do that by measuring the relative activation
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你可以检测脑细胞的相对活性
00:39
of the left prefrontal cortex in the fMRI,
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采用功能磁共振成像，比较左脑前额皮质
00:42
versus the right prefrontal cortex.
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和右脑前额皮质。
00:45
And Matthieu's happiness measure
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结果马蒂厄的幸福度测量结果
00:47
is off the charts.
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打破了之前的记录
00:49
He's by far the happiest man
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他是迄今为止
00:51
ever measured by science.
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通过科学测量显示的世上最快乐的人。
00:55
Which leads us to a question:
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这让我们思考一个问题：
00:58
What was he thinking when he was being measured?
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他被检测时在想什么呢？
01:02
Perhaps something very naughty.
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或许一些顽皮的想法
01:04
(Laughter)
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(笑声)
01:06
Actually, he was meditating
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实际上，他在冥想
01:08
on compassion.
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关于恻隐之心
01:11
Matthieu's own experience
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马蒂厄自己的经验表明
01:13
is that compassion is the happiest state ever.
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拥有恻隐之心是自己最快乐的时候。
01:17
Reading about Matthieu
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读马蒂厄的故事
01:19
was one of the pivotal moments of my life.
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在我人生中起了重要作用
01:22
My dream
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我的梦想
01:24
is to create the conditions
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就是
01:26
for world peace in my lifetime --
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在我的有生之年，实现世界和平--
01:28
and to do that
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为实现这一目标
01:30
by creating the conditions
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必须先实现
01:32
for inner peace
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内心的平和
01:34
and compassion
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和人人拥有恻隐之心
01:36
on a global scale.
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让这目标在全球范围内实现
01:38
And learning about Matthieu
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向马蒂厄学习
01:40
gave me a new angle to look at my work.
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使我从新的角度看待我的工作
01:43
Matthieu's brain scan shows
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马蒂厄的脑扫描图显示
01:45
that compassion is not a chore.
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对人心怀恻隐并非一份苦差事
01:47
Compassion is something that creates happiness.
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爱心带来幸福感
01:50
Compassion is fun.
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怀有恻隐之心是有意思的事
01:54
And that mind-blowing insight
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这个令人兴奋的想法
01:56
changes the entire game.
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可以改变整个游戏。
01:59
Because if compassion was a chore,
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因为，若拥有恻隐之心是苦差事
02:01
nobody's going to do it,
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没有人会去做。
02:03
except maybe the Dalai Lama or something.
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除非是达赖喇嘛之类的人。
02:06
But if compassion was fun,
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但如果拥有恻隐之心是有意思的事
02:09
everybody's going to do it.
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每个人都会去做
02:11
Therefore,
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因此
02:13
to create the conditions for global compassion,
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为实现世界范围内人人拥有恻隐之心
02:16
all we have to do
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我们需要做的
02:19
is to reframe compassion
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就是重构恻隐之心
02:21
as something that is fun.
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将它当做一个有意思的事情。
02:24
But fun is not enough.
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但是光有意思还不够
02:27
What if compassion
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如果拥有恻隐之心
02:29
is also profitable?
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同样可以获利呢？
02:33
What if compassion is also good for business?
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如果它也可以带来经济效益呢？
02:36
Then, every boss, every manager in the world,
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那么，世界上每个老板，每个经理
02:39
will want to have compassion --
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都会想要拥有恻隐之心--
02:41
like this.
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就像这样。
02:43
That would create the conditions
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这将会成就
02:45
for world peace.
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世界和平
02:48
So, I started paying attention
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因此我开始关注
02:51
to what compassion looks like in a business setting.
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在经济背景下，恻隐之心是如何表现的
02:54
Fortunately, I didn't have to look very far.
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幸运的是，我并没有找太久
02:57
Because what I was looking for was right in front of my eyes --
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因为我要找的近在眼前
03:00
in Google, my company.
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就在谷歌，我所在的企业中
03:03
I know there are other compassionate companies in the world,
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我知道世界上有其它的极富爱心的企业。
03:06
but Google is the place I'm familiar with
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但谷歌是我所熟悉的平台
03:08
because I've been there for 10 years,
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因为我已经在此工作十年了
03:10
so I'll use Google as the case study.
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所以我用谷歌做案例分析
03:13
Google is a company
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谷歌是一个
03:15
born of idealism.
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理想主义的企业
03:17
It's a company that thrives on idealism.
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一个成就于理想主义的企业
03:21
And maybe because of that,
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或许正因为这样
03:23
compassion is organic
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恻隐之心是有系统性的
03:25
and widespread company-wide.
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在企业上下广泛推广
03:29
In Google, expressions of corporate compassion
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在谷歌，企业爱心的表达形式
03:32
almost always follow the same pattern.
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总是相同的模式
03:34
It's sort of a funny pattern.
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是一种有趣的模式
03:36
It starts with a small group of Googlers
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它始于一小部分的谷歌员工
03:39
taking the initiative to do something.
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主动去做一些事
03:42
And they don't usually ask for permission;
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他们通常不会先征得许可
03:44
they just go ahead and do it,
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而是直接就做
03:46
and then other Googlers join in, and it just gets bigger and bigger.
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其他员工参与进来，于是这一群体壮大起来
03:49
And sometimes it gets big enough
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有时，参与人数够一定规模
03:51
to become official.
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就变成了官方活动
03:53
So in other words,
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因此，换句话说
03:55
it almost always starts from the bottom up.
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它几乎都是从底层开始
03:58
And let me give you some examples.
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我再举些例子
04:00
The first example is the largest annual community event --
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第一个例子是最大的年度社区活动--
04:04
where Googlers from around the world
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来自世界各地的谷歌员工
04:06
donate their labor to their local communities --
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为当地社区出力
04:09
was initiated and organized
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这项活动最先
04:11
by three employees
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是由三个员工发起组织的
04:13
before it became official,
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它之后成为正式活动，
04:15
because it just became too big.
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是因为活动规模扩大了
04:17
Another example, three Googlers --
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另一个例子，三个谷歌员工
04:19
a chef, an engineer
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一个厨师，一个工程师
04:22
and, most funny, a massage therapist --
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外加一个更有意思的，按摩师
04:25
three of them, they learned about a region in India
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他们三个了解到印度的某地
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where 200,000 people live
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生活着20万人口的地区
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without a single medical facility.
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却没有任何医疗设施
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So what do they do?
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他们怎么办呢？
04:34
They just go ahead and start a fundraiser.
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他们就直接开始拉赞助
04:37
And they raise enough money to build this hospital --
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筹到足够的资金后就建了这家医院
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the first hospital of its kind
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第一所
04:42
for 200,000 people.
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为20万人造的医院
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During the Haiti earthquake,
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在海地地震间
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a number of engineers and product managers
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大量工程师和产品经理
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spontaneously came together
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自发聚在一起
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and stayed overnight
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熬夜工作
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to build a tool
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设法创造一个工具
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to allow earthquake victims to find their loved ones.
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来帮助受灾者找到他们的亲友
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And expressions of compassion
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恻隐之心同样
05:01
are also found in our international offices.
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表现在我们的国际分部中
05:04
In China for example,
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例如在中国
05:06
one mid-level employee
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中层员工
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initiated the largest social action competition in China,
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发起了中国最大的社会公益大赛
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involving more than 1,000 schools in China,
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涉及中国1000多所学校
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working on issues
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共同参与
05:17
such as education, poverty,
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如教育、贫困
05:19
health care and the environment.
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卫生保健和环境等社会问题
05:23
There is so much organic social action
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诸多系统的社会活动
05:25
all around Google
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遍及谷歌
05:27
that the company decided to form
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使得谷歌决定成立
05:29
a social responsibility team
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一个社会责任团队
05:31
just to support these efforts.
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以支持这些公益活动
05:33
And this idea, again,
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这一设想，同样
05:35
came from the grassroots,
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来自草根阶层
05:37
from two Googlers who wrote their own job descriptions
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两个谷歌员工写在他们的工作项目规程中
05:40
and volunteered themselves for the job.
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并主动参与工作
05:43
And I found it fascinating
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我觉得有意思的是
05:45
that the social responsibility team
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社会责任团队
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was not formed as part of some grand corporate strategy.
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并非是作为某个重大的企业策划项目的一部分而成立的
05:50
It was two persons saying, "Let's do this,"
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它像是两个人说，“我们做这个吧”
05:53
and the company said, "Yes."
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然后企业说“好”
05:57
So it turns out
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于是我们发现
05:59
that Google is a compassionate company,
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谷歌是有爱心的企业
06:01
because Googlers found
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因为谷歌的员工们发现了
06:03
compassion to be fun.
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拥有爱心很有意思
06:06
But again, fun is not enough.
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但是光有意思还不够
06:10
There are also real business benefits.
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这也是真正的经济效益
06:13
So what are they?
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有哪些呢？
06:15
The first benefit of compassion
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爱心带来的第一个效益
06:18
is that it creates highly effective business leaders.
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就是它促成的高效率的企业领导
06:23
What does that mean?
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这是什么意思呢？
06:25
There are three components of compassion.
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恻隐之心有三个组成部分
06:27
There is the affective component,
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其一是情感成分
06:30
which is, "I feel for you."
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即，“我与你感同身受”
06:32
There is the cognitive component,
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其二是认知成分
06:34
which is, "I understand you."
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即，“我理解你。”
06:36
And there is a motivational component,
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另外一个是动机成分
06:38
which is, "I want to help you."
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即，“我想帮助你。”
06:42
So what has this got to do with business leadership?
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那么这与企业领导力有什么关系呢？
06:46
According to a very comprehensive study
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吉姆·科林斯曾有一项综合研究，
06:48
led by Jim Collins,
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他把它
06:50
and documented in the book "Good to Great,"
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记录在《从优秀到卓越》一书中，
06:53
it takes a very special kind of leader
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特别的领导
06:56
to bring a company
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才能带领一个企业
06:58
from goodness to greatness.
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从优秀到卓越
07:01
And he calls them "Level 5 leaders."
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他将这样的领导成为“五级领袖”
07:04
These are leaders
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这些的领袖
07:06
who, in addition to being highly capable,
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不仅很有能力
07:09
possess two important qualities,
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而且拥有两个重要品质
07:12
and they are
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那就是
07:14
humility and ambition.
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谦逊且有抱负
07:17
These are leaders
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这些领袖人物
07:19
who are highly ambitious for the greater good.
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追求尽善尽美
07:22
And because they're ambitious for a greater good,
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而正因为他们追求尽善尽美
07:24
they feel no need to inflate their own egos.
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他们觉得没有必要膨胀自我
07:27
And they, according to the research,
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研究结果表明
07:29
make the best business leaders.
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这些人往往成为最优秀的企业高管
07:33
And if you look at these qualities
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如果你注意到这些品质
07:35
in the context of compassion,
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其中关于恻隐之心
07:37
we find
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我们发现
07:39
that the cognitive and affective components of compassion --
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恻隐之心之中的认知和情感成分--
07:43
understanding people and empathizing with people --
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了解并同情他人--
07:47
inhibits, tones down,
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会抑制，调控
07:50
what I call the excessive self-obsession that's in us,
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我所说的在我们心中的过度自恋--
07:54
therefore creating the conditions
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因此
07:56
for humility.
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为人文关怀创造了条件
07:59
The motivational component of compassion
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拥有恻隐之心的动力
08:02
creates ambition for greater good.
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使人愿意追求更好
08:05
In other words,
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换言之
08:07
compassion is the way to grow Level 5 leaders.
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恻隐之心可以培养五星级领导
08:11
And this is the first compelling business benefit.
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这是第一诱人的经济收益
08:15
The second compelling benefit of compassion
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第二诱人的
08:18
is that it creates an inspiring workforce.
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是恻隐之心创造巨大的劳动力
08:22
Employees mutually inspire each other
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员工互相鼓舞
08:25
towards greater good.
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以获得更好
08:27
It creates a vibrant, energetic community
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它可以创造富有特色活力的社区
08:29
where people admire and respect each other.
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人们彼此欣赏，互相尊重
08:32
I mean, you come to work in the morning,
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我的意思是说，你早上去工作
08:34
and you work with three guys
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和另外三人一起
08:36
who just up and decide to build a hospital in India.
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他们刚刚决定在印度建所医院
08:40
It's like how can you not be inspired by those people --
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你如何不能被这些人带动呢？
08:43
your own coworkers?
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这是你自己的同事啊！
08:46
So this mutual inspiration
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因此这样互相鼓舞
08:48
promotes collaboration,
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可以促进合作
08:50
initiative and creativity.
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主动性和创造性
08:52
It makes us a highly effective company.
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它促使我们建立高效的企业
08:56
So, having said all that,
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因此，说了这么多
08:58
what is the secret formula
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秘方是什么呢？
09:00
for brewing compassion
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为拥有恻隐之心
09:03
in the corporate setting?
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且在企业背景下
09:05
In our experience,
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根据我们的经验
09:07
there are three ingredients.
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有三大成分
09:09
The first ingredient
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第一
09:11
is to create a culture
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是创造一种文化
09:14
of passionate concern
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热心
09:16
for the greater good.
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致力于创造更好
09:18
So always think:
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因此，总要想
09:20
how is your company and your job
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你的企业和你的工作
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serving the greater good?
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如何才能服务于最好？
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Or, how can you further serve
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或者，你怎样才能更好的
09:27
the greater good?
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服务于更好？
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This awareness of serving the greater good
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这一为尽善尽美服务的目标
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is very self-inspiring
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总是自我鼓舞的
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and it creates fertile ground
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并且它创造了肥沃的土壤
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for compassion to grow in.
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使得恻隐之心成长
09:38
That's one.
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这就是第一个成分
09:40
The second ingredient
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第二就是
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is autonomy.
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自治
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So in Google, there's a lot of autonomy.
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在谷歌有很多自治权
09:47
And one of our most popular managers jokes that,
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我们其中一个最有名的经理开玩笑说
09:49
this is what he says,
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他这么说
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"Google is a place
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“谷歌是一个
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where the inmates run the asylum."
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囚犯开的避难所。”
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And he considers himself one of the inmates.
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他把自己也当做其中的囚犯之一
09:59
If you already have
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如果你已经
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a culture of compassion
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有一个恻隐文化
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and idealism
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和其他理想主义
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and you let your people roam free,
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你允许你的手下自由创新
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they will do the right thing
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他们会用最富有同情心的方式
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in the most compassionate way.
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做对事情。
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The third ingredient
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第三成分
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is to focus on inner development
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就是注重内在发展
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and personal growth.
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和个人成长
10:19
Leadership training in Google, for example,
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例如，在谷歌培养领导
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places a lot of emphasis on the inner qualities,
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很注重内在修为
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such as self-awareness, self-mastery,
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譬如自我意识，自控
10:28
empathy and compassion,
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同情心和恻隐之心
10:31
because we believe
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因为我们相信
10:33
that leadership begins
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领导是从
10:35
with character.
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品性开始
10:38
We even created a seven-week curriculum
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我们甚至创建了一个七周课程
10:40
on emotion intelligence,
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关于情感智慧
10:42
which we jokingly call "Searching Inside Yourself."
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这个我们常常开玩笑称为“探索内在自我”
10:46
It's less naughty than it sounds.
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它没有听起来那么好笑
10:50
So I'm an engineer by training,
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我通过训练成为工程师的
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but I'm one of the creators and instructors of this course,
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但我是这个课程的始创者和传授者之一
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which I find kind of funny,
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我觉得这很有意思
10:58
because this is a company that trusts an engineer
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因为谷歌信任一个工程师
11:00
to teach emotion intelligence.
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来传授情感智慧
11:02
What a company.
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这是什么样的企业啊！
11:04
(Laughter)
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（笑声）
11:06
So "Search Inside Yourself" -- how does it work?
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那么“探索内在自我”----这个怎么实现呢?
11:09
It works in three steps.
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有三步
11:11
The first step
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第一步
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is attention training.
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注意力训练
11:15
Attention is the basis
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注意力是基础
11:18
of all higher cognitive and emotional abilities.
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对于所有高认知和情感的能力来说。
11:24
Therefore, any curriculum
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因此，任何一个课程
11:26
for training emotion intelligence
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来训练情感智慧
11:28
has to begin with attention training.
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必须以注意力测试为始
11:32
The idea here is to train attention
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这个想法就是用来训练注意力
11:35
to create a quality of mind
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以培养一种心智
11:37
that is calm and clear
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也就是当下的平和
11:39
at the same time.
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与清明。
11:42
And this creates the foundation
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这也
11:44
for emotion intelligence.
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为情感智能建立了根基。
11:47
The second step follows the first step.
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第二步紧跟第一步
11:50
The second step is developing self-knowledge
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第二部是培养自知
11:53
and self-mastery.
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和自控能力
11:55
So using the supercharged attention from step one,
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因此用第一步中的高强度注意力
11:59
we create a high-resolution perception
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我们营造了一个高保真观念
12:02
into the cognitive and emotive processes.
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与认知和情感步骤结合
12:05
What does that mean?
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这是什么意思呢？
12:07
It means being able to observe our thought stream
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它意思是能够观察我们的意识流
12:11
and the process of emotion
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和感情流
12:13
with high clarity,
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且十分清晰
12:15
objectivity
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客观地
12:17
and from a third-person perspective.
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从第三者角度出发
12:20
And once you can do that,
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一旦你能这么做
12:22
you create the kind of self-knowledge
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你创造了自知
12:24
that enables self-mastery.
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以达到自治
12:28
The third step, following the second step,
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在第二步之后的第三步
12:31
is to create new mental habits.
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就是建立一些新的心理习惯
12:33
What does that mean? Imagine this.
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这是什么意思？想象一下
12:36
Imagine whenever you meet any other person,
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想象你在任何时候遇见另一个人时
12:39
any time you meet a person,
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你见到他的任何时候
12:41
your habitual, instinctive first thought
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你习惯性的第一本能想法
12:44
is, "I want you to be happy.
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就是：“我想让你更幸福。
12:46
I want you to be happy."
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我想让你更幸福。”
12:48
Imagine you can do that.
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想象一下，你可以做这些
12:50
Having this habit, this mental habit,
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拥有这样的习惯，这些心理习惯
12:52
changes everything at work.
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改变工作中每一件事
12:55
Because this good will
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因为这个好的期待
12:57
is unconsciously picked up by other people,
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无意识中就被别人看到了
13:00
and it creates trust,
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它带来信任
13:03
and trust creates a lot of good working relationships.
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信任带来很多好的工作关系
13:07
And this also creates the conditions
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同时它
13:09
for compassion in the workplace.
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为恻隐之心在工作场所发挥作用创造条件
13:12
Someday, we hope to open-source
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我们希望有一天能共享资源
13:15
"Search Inside Yourself"
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“探索内在自我”
13:17
so that everybody in the corporate world
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因此每个企业员工
13:20
will at least be able to use it as a reference.
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至少可以将它当做一个参考
13:24
And in closing,
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最后
13:26
I want to end the same place I started,
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我想以我开始的话作为结尾
13:28
with happiness.
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关于幸福
13:30
I want to quote this guy -- the guy in robes, not the other guy --
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我想引用他的一句话---这个穿着袍子的人，不是别人
13:34
the Dalai Lama,
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达赖喇嘛
13:36
who said, "If you want others to be happy,
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他说：“如果你想让别人幸福
13:38
practice compassion.
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请付出恻隐之心
13:40
If you want to be happy,
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如果你想变得幸福
13:42
practice compassion."
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请付出恻隐之心。”
13:44
I found this to be true,
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我发现这是真理
13:46
both on the individual level
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不管是从个人角度
13:48
and at a corporate level.
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还是企业角度来看
13:50
And I hope that compassion
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我希望这恻隐之心对你来说
13:52
will be both fun and profitable for you too.
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不仅有意思，而且有效益。
13:54
Thank you.
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谢谢
13:56
(Applause)
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（掌声）
ABOUT THE SPEAKER
Chade-Meng Tan - Google FellowOne of Google's earliest engineers, Chade-Meng Tan is now Google's Jolly Good Fellow -- the head of personal growth at the groundbreaking search company.
Why you should listen
Chade-Meng Tan was one of Google's earliest engineers. Among many other things, Meng helped build Google's first mobile search service, and headed the team that kept a vigilant eye on Google's search quality. After an eight-year stint in Engineering, he now serves with GoogleEDU as the Head of Personal Growth. One of his main projects is Search Inside Yourself -- a mindfulness-based emotional intelligence course, which he hopes will eventually contribute to world peace in a meaningful way. His 2012 book is also called Search Inside Yourself -- and Dan Pink is a fan.
Outside of Google, Meng is the Founder and (Jolly Good) President of the Tan Teo Charitable Foundation, a small foundation dedicated to promoting peace, liberty and enlightenment in the world. He is a founding patron of Stanford University's Center for Compassion and Altruism Research and Education (CCARE). He is also a founding patron of the World Peace Festival, and adviser to a number of technology startups.
Chade-Meng Tan | Speaker | TED.com