TED@State Street Boston
David Grady: How to save the world (or at least yourself) from bad meetings
David Grady: Kako spasiti svijet (ili barem sebe) od loših sastanaka
Filmed:
Readability: 3
2,459,605 views
Epidemija loših, neefikasnih, prebukiranih sastanaka hara poslovnim svijetom - čineći radnike nesretnim. David Grady ima ideje kako to zaustaviti.
David Grady - Information security manager
David Grady is on a crusade to help you take back your calendar. Full bio
David Grady is on a crusade to help you take back your calendar. Full bio
Double-click the English transcript below to play the video.
00:13
Picture this:
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Zamislite ovo:
00:14
It's Monday morning,
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ponedjeljak je.
00:15
you're at the office,
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Vi ste u uredu.
00:16
you're settling in for the day at work,
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Pripremate se za radni dan
00:18
and this guy that you sort of
recognize from down the hall,
recognize from down the hall,
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i kolega kojeg poznajete
00:21
walks right into your cubicle
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dolazi do vašeg stola
00:23
and he steals your chair.
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i krade vam stolicu.
00:24
Doesn't say a word —
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Ne kaže vam ni riječi -
00:25
just rolls away with it.
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samo ode s njom.
00:27
Doesn't give you any information
about why he took your chair
about why he took your chair
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Ne kaže vam razlog zbog čega je uzeo
baš vašu stolicu
baš vašu stolicu
00:29
out of all the other chairs
that are out there.
that are out there.
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od toliko drugih.
00:31
Doesn't acknowledge the fact
that you might need your chair
that you might need your chair
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Nije ga briga da li vi trebate stolicu
00:34
to get some work done today.
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da obavite današnji posao.
00:35
You wouldn't stand for
it. You'd make a stink.
it. You'd make a stink.
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Vi to ne bi trpjeli, nego bi napravili
frku.
frku.
00:37
You'd follow that guy
back to his cubicle
back to his cubicle
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Pratili biste tog kolegu do njegovog stola
00:39
and you'd say, "Why my chair?"
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i upitali ga "Zašto moja stolica?".
00:43
Okay, so now it's Tuesday morning
and you're at the office,
and you're at the office,
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Utorak je, nalazite se u svom uredu
00:47
and a meeting invitation pops
up in your calendar.
up in your calendar.
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i dobijate pozivnicu u vašem kalendaru.
00:50
(Laughter)
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(Smijeh)
00:51
And it's from this woman who you
kind of know from down the hall,
kind of know from down the hall,
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Pozivnica je od kolegice koju poznajete
00:54
and the subject line references some
project that you heard a little bit about.
project that you heard a little bit about.
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i radi se o projektu o kojem ste čuli.
00:58
But there's no agenda.
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Ali ne sadrži nikakav dnevni red.
01:00
There's no information about why
you were invited to the meeting.
you were invited to the meeting.
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Nema informacija o tome zašto ste baš vi
pozvani na sastanak.
pozvani na sastanak.
01:03
And yet you accept the
meeting invitation, and you go.
meeting invitation, and you go.
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Ali ipak prihvatite pozivnicu i odlazite.
01:07
And when this highly
unproductive session is over,
unproductive session is over,
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Nakon sastanka,
01:10
you go back to your desk,
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vraćate se na svoje mjesto
01:12
and you stand at your
desk and you say,
desk and you say,
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i razmišljate o tome
01:14
"Boy, I wish I had those two hours back,
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kako biste željeli da imate ta dva sata,
koliko je trajao sastanak,
koliko je trajao sastanak,
01:16
like I wish I had my chair back."
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kao što biste željeli vašu stolicu nazad.
01:18
(Laughter)
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(Smijeh)
01:20
Every day, we allow our coworkers,
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Svaki dan, mi dopuštamo svojim kolegama,
01:22
who are otherwise very,
very nice people,
very nice people,
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koji su inače ljubazni,
01:24
to steal from us.
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da kradu od nas.
01:26
And I'm talking about something far
more valuable than office furniture.
more valuable than office furniture.
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I govorim o stvarima koje su veće
vrijednosti nego kancelarijski namještaj.
vrijednosti nego kancelarijski namještaj.
01:30
I'm talking about time. Your time.
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Govorim o vremenu. Vašem vremenu.
01:33
In fact, I believe that
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Ustvari vjerujem,
01:36
we are in the middle
of a global epidemic
of a global epidemic
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da smo usred globalne epidemije
01:38
of a terrible new illness
known as MAS:
known as MAS:
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poznate kao BPS:
01:43
Mindless Accept Syndrome.
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Bezumni Prihvatajući Sindrom.
01:46
(Laughter)
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(Smijeh)
01:48
The primary symptom of
Mindless Accept Syndrome
Mindless Accept Syndrome
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Primarni simptom BPS
01:50
is just accepting a meeting invitation
the minute it pops up in your calendar.
the minute it pops up in your calendar.
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je prihvatanje pozivnice za sastanak
čim se ona pojavi na vašem kalendaru.
čim se ona pojavi na vašem kalendaru.
01:54
(Laughter)
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(Smijeh)
01:55
It's an involuntary reflex — ding,
click, bing — it's in your calendar,
click, bing — it's in your calendar,
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To je nenamjerni refleks kojim prihvatate
da sudjelujete na sastanku,
da sudjelujete na sastanku,
01:59
"Gotta go, I'm already late
for a meeting." (Laughter)
for a meeting." (Laughter)
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"Moram ići, zakasnio sam na sastanak."
(Smijeh)
(Smijeh)
02:02
Meetings are important, right?
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Sastanci su važni, zar ne?
02:05
And collaboration is key to
the success of any enterprise.
the success of any enterprise.
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Kolaboracija je ključ uspjeha
bilo koje organizacije.
bilo koje organizacije.
02:08
And a well-run meeting can yield
really positive, actionable results.
really positive, actionable results.
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A dobar sastanak može rezultirati
pozitivnim rezultatima.
pozitivnim rezultatima.
02:11
But between globalization
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Globalizacija
02:13
and pervasive information technology,
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i informacione tehnologije
02:15
the way that we work
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promjenili su način na koji
02:17
has really changed dramatically
over the last few years.
over the last few years.
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mi radimo.
02:20
And we're miserable. (Laughter)
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Osjećamo se nesretno.
(Smijeh)
(Smijeh)
02:23
And we're miserable not because the
other guy can't run a good meeting,
other guy can't run a good meeting,
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Razlog našeg osjećanja nije kolega
koji ne zna da vodi dobar sastanak.
koji ne zna da vodi dobar sastanak.
02:27
it's because of MAS, our
Mindless Accept Syndrome,
Mindless Accept Syndrome,
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Razlog je sindrom BPS,
02:30
which is a self-inflicted wound.
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rana koju smo sami sebi nanijeli.
02:33
Actually, I have evidence to prove
that MAS is a global epidemic.
that MAS is a global epidemic.
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Imam dokaze da je BPS globalna epidemija.
02:39
Let me tell you why.
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Reći ću vam zašto.
02:40
A couple of years ago, I put a video
on Youtube, and in the video,
on Youtube, and in the video,
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Prije par godina postavio sam video
na Youtube-u, u kojem sam
na Youtube-u, u kojem sam
02:45
I acted out every terrible
conference call you've ever been on.
conference call you've ever been on.
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odglumio konferencijski poziv
na najgori mogući način.
na najgori mogući način.
02:48
It goes on for about five minutes,
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Poziv je trajao oko 5 minuta.
02:49
and it has all the things that we
hate about really bad meetings.
hate about really bad meetings.
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To su one stvari koje mrzimo
na sastancima.
na sastancima.
02:53
There's the moderator who has
no idea how to run the meeting.
no idea how to run the meeting.
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Tu je moderator koji ne zna da vodi
sastanak,
sastanak,
02:56
There are the participants who
have no idea why they're there.
have no idea why they're there.
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sudionici, koji ne znaju zbog čega su tu,
02:58
The whole thing kind of collapses
into this collaborative train wreck.
into this collaborative train wreck.
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sastanak, gdje sudionici nisu produktivni
03:02
And everybody leaves very angry.
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i sa kog svi odlaze veoma ljuti.
03:05
It's kind of funny.
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U neku ruku je i smiješno.
03:06
(Laughter)
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(Smijeh)
03:08
Let's take a quick look.
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Pogledajmo.
03:10
(Video) Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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(Video) Naš cilj danas jeste da dođemo
do važnog dogovora.
do važnog dogovora.
03:14
As a group, we need to decide if —
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Kao grupa moramo odlučiti,
03:16
bloop bloop —
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bloop, bloop.
03:19
Hi, who just joined?
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Zdravo, upravo smo se uključili
u raspravu.
u raspravu.
03:22
Hi, it's Joe. I'm working from home today.
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Zdravo, Joe je. Radim od kuće danas.
03:25
(Laughter)
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(Smijeh)
03:27
Hi, Joe. Thanks for
joining us today, great.
joining us today, great.
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Zdravo, Joe. Hvala što si nam se pridružio
danas.
danas.
03:30
I was just saying, we have a lot of people
on the call we'd like to get through,
on the call we'd like to get through,
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Imamo dosta ljudi na čekanju koji žele
03:33
so let's skip the roll call
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da se uključe u raspravu.
03:35
and I'm gonna dive right in.
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Preskočimo formularnosti,
preći ću na stvar.
preći ću na stvar.
03:37
Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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Naš cilj danas jeste da dođemo
do važnog dogovora.
do važnog dogovora.
03:41
As a group, we need to decide if —
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Kao grupa moramo odlučiti
03:44
bloop bloop —
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bloop, bloop.
03:45
(Laughter)
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(Smijeh)
03:47
Hi, who just joined?
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Zdravo, ko se uključio?
03:49
No? I thought I heard a beep. (Laughter)
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Ne, učinilo mi se da sam čuo zvuk.
(Smijeh)
(Smijeh)
Zvuči vam poznato?
03:53
Sound familiar?
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03:55
Yeah, it sounds familiar
to me, too.
to me, too.
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Kao i meni.
03:57
A couple of weeks after I put that online,
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Nakon nekoliko sedmica, i postavljanja
03:59
500,000 people in dozens of countries,
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videa online, preko 500.000 ljudi
04:02
I mean dozens of countries,
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širom svijeta
04:04
watched this video.
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je pogledalo ovaj video.
04:05
And three years later, it's still getting
thousands of views every month.
thousands of views every month.
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Tri godine nakon toga, i dalje dobija
par hiljada pregleda mjesečno.
par hiljada pregleda mjesečno.
04:08
It's close to about a million right now.
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Približava se cifri od milion pregleda.
04:10
And in fact, some of the biggest
companies in the world,
companies in the world,
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Ustvari, neke od najvećih kompanija,
04:12
companies that you've
heard of but I won't name,
heard of but I won't name,
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kompanije koje sigurno znate,
koje neću spominjati,
koje neću spominjati,
04:14
have asked for my permission to use
this video in their new-hire training
this video in their new-hire training
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tražile su moju dozvolu da koriste video
u svrhu trening- sesije
u svrhu trening- sesije
04:18
to teach their new employees how
not to run a meeting at their company.
not to run a meeting at their company.
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sa svojim zaposlenicima o temi
"Kako ne voditi sastanak".
"Kako ne voditi sastanak".
04:22
And if the numbers —
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Ako vam te brojke od milion pregleda
04:24
there are a million views and it's
being used by all these companies —
being used by all these companies —
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i upotreba video materijala od strane
poznatih kompanija
poznatih kompanija
04:26
aren't enough proof that we have
a global problem with meetings,
a global problem with meetings,
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nije dovoljan dokaz da imamo globalni
problem,
problem,
04:30
there are the many, many thousands
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postoji preko hiljadu komentara koji
04:31
of comments posted online
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su objavljeni, nakon što je video
04:33
after the video went up.
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postavljen.
Hiljade ljudi je pisalo slično ovome,
04:35
Thousands of people wrote things like,
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04:37
"OMG, that was my day today!"
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"OMG, takav je bio moj dan danas!"
04:39
"That was my day every day!"
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"Takav je moj svaki dan!"
04:41
"This is my life."
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"Ovo je moj život!"
04:42
One guy wrote,
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Jedna osoba je napisala,
04:43
"It's funny because it's true.
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"Ovo je smiješno, zbog toga
04:45
Eerily, sadly, depressingly true.
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što je istinito!"
04:46
It made me laugh until I cried.
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Natjeralo me na smijeh, dok nisam
04:48
And cried. And I cried some more."
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zaplakao.
04:51
(Laughter)
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(Smijeh)
04:53
This poor guy said,
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Jedan gospodin je napisao,
04:54
"My daily life until
retirement or death, sigh."
retirement or death, sigh."
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"Moj dnevni život do penzionisanja
ili smrti".
ili smrti".
04:59
These are real quotes
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To su stvarne rečenice
05:01
and it's real sad.
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koje su tužne.
05:02
A common theme running through
all of these comments online
all of these comments online
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Zajedničko za sve komentare
05:05
is this fundamental belief
that we are powerless
that we are powerless
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jeste vjerovanje da smo nemoćni
05:08
to do anything other
than go to meetings
than go to meetings
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da radimo ništa drugo,
nego da idemo na sastanke
nego da idemo na sastanke
05:10
and suffer through these
poorly run meetings
poorly run meetings
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loše sastanke,
05:12
and live to meet another day.
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i tako iz dana u dan.
05:14
But the truth is, we're
not powerless at all.
not powerless at all.
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Ali istina je da nismo nemoćni.
05:17
In fact, the cure for MAS
is right here in our hands.
is right here in our hands.
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Rješenje za sindorom BPS
je u našim rukama.
je u našim rukama.
05:20
It's right at our fingertips, literally.
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Bukvalno se nalazi nadomak naših prstiju.
05:22
It's something that I call ¡No MAS!
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Zove se "NE BPS! sindrom,
05:26
(Laughter)
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(Smijeh)
05:28
Which, if I remember my
high school Spanish,
high school Spanish,
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što na španskom, ukoliko se sjećam
svojih
svojih
05:30
means something like,
"Enough already, make it stop!"
"Enough already, make it stop!"
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srednjoškolskih dana znači: "Prestani!".
05:33
Here's how No MAS
works. It's very simple.
works. It's very simple.
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"NE BPS " sistem funcioniše
na sljedeći način.
na sljedeći način.
05:36
First of all, the next time you
get a meeting invitation
get a meeting invitation
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Sljedeći put kada vas pozovu
na sastanak
na sastanak
05:39
that doesn't have a lot
of information in it at all,
of information in it at all,
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o kojem nemate mnogo infomacija,
05:42
click the tentative button!
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pritisnite "čekanje na odgovor".
05:44
It's okay, you're allowed,
that's why it's there.
that's why it's there.
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Slobodno!
Zbog toga i postoji.
Zbog toga i postoji.
05:46
It's right next to the accept button.
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Odmah je pored "prihvatam".
05:48
Or the maybe button, or whatever button
is there for you not to accept immediately.
is there for you not to accept immediately.
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Ili bilo koje drugo dugme,
samo ne prihvatajte odmah.
samo ne prihvatajte odmah.
05:51
Then, get in touch with the person
who asked you to the meeting.
who asked you to the meeting.
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Potražite osobu koja vam je poslala
pozivnicu.
pozivnicu.
05:55
Tell them you're very excited
to support their work,
to support their work,
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Recite im da podržavate njihov rad,
05:58
ask them what the goal
of the meeting is,
of the meeting is,
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pitajte ih koji je povod vašeg sastanka,
06:00
and tell them you're interested in learning
how you can help them achieve their goal.
how you can help them achieve their goal.
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i recite da ste spremni da im pomognete
da postignu svoj cilj.
da postignu svoj cilj.
06:03
And if we do this often enough,
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Ukoliko to budemo radili svakodnevnije
06:05
and we do it respectfully,
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i sa dozom respekta.
06:07
people might start to be
a little bit more thoughtful
a little bit more thoughtful
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Možda će kolege razmisliti
06:09
about the way they put together
meeting invitations.
meeting invitations.
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o tome koga će zvati
i šta će biti predmet sastanaka.
i šta će biti predmet sastanaka.
06:11
And you can make more thoughtful
decisions about accepting it.
decisions about accepting it.
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A vi ćete razmisliti o tome
da li ćete prihvatiti pozivnicu.
da li ćete prihvatiti pozivnicu.
06:14
People might actually start
sending out agendas. Imagine!
sending out agendas. Imagine!
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Možda će vam početi slati i dnevni red
sastanaka. Zamislite!
sastanaka. Zamislite!
06:17
Or they might not have a conference call
with 12 people to talk about a status
with 12 people to talk about a status
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Možda neće imati konferencijske pozive
sa 12 osoba,
sa 12 osoba,
06:21
when they could just do a quick
email and get it done with.
email and get it done with.
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nego će takve stvari rješavati putem
e-maila.
e-maila.
06:24
People just might start to change their
behavior because you changed yours.
behavior because you changed yours.
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Možda će pokušati promijeniti svoje
ponašanje, zbog vašeg.
ponašanje, zbog vašeg.
06:29
And they just might bring
your chair back, too. (Laughter)
your chair back, too. (Laughter)
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I možda dobijete svoju stolicu
nazad. (Smijeh)
nazad. (Smijeh)
06:33
No MAS!
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Recite, "NE BPS" sindromu.
06:34
Thank you.
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Hvala vam.
06:35
(Applause).
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(Aplauz)
ABOUT THE SPEAKER
David Grady - Information security managerDavid Grady is on a crusade to help you take back your calendar.
Why you should listen
David Grady is an information security manager who believes that strong communication skills are a necessity in today’s global economy. He has been a print journalist, a “PR guy” and a website producer, and has ghostwritten speeches and magazine articles for Fortune 500 company executives. A mid-life career change brought him into the world of information risk management, where every day he uses his communications experience to transform complex problems into understandable challenges.
David Grady | Speaker | TED.com