TED@State Street Boston
David Grady: How to save the world (or at least yourself) from bad meetings
David Grady: Kako spasiti svijet (ili barem sebe) od loših sastanaka
Filmed:
Readability: 3
2,459,605 views
Epidemija loših, neučinkovitih, pretrpanih sastanaka mori svjetski biznis — i čini radnike jadnima. David Grady ima neke ideje kako ju zaustaviti.
David Grady - Information security manager
David Grady is on a crusade to help you take back your calendar. Full bio
David Grady is on a crusade to help you take back your calendar. Full bio
Double-click the English transcript below to play the video.
00:13
Picture this:
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Zamislite ovo:
00:14
It's Monday morning,
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Ponedjeljak je ujutro,
00:15
you're at the office,
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nalazite se u uredu,
00:16
you're settling in for the day at work,
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spremate se za dan na poslu,
00:18
and this guy that you sort of
recognize from down the hall,
recognize from down the hall,
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a taj neki čovjek kojeg
kao znate, niže iz hodnika,
kao znate, niže iz hodnika,
00:21
walks right into your cubicle
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došeće ravno u vaš odjeljak
00:23
and he steals your chair.
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i ukrade vam stolac.
00:24
Doesn't say a word —
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Ne kaže ni riječ —
00:25
just rolls away with it.
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samo se otkotrlja s njim.
00:27
Doesn't give you any information
about why he took your chair
about why he took your chair
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Ne daje vam nikakvu informaciju
zašto je uzeo vaš stolac
zašto je uzeo vaš stolac
00:29
out of all the other chairs
that are out there.
that are out there.
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od svih drugih stolaca koji su tamo.
00:31
Doesn't acknowledge the fact
that you might need your chair
that you might need your chair
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Ne uviđa činjenicu
da možda trebate svoj stolac
da možda trebate svoj stolac
00:34
to get some work done today.
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da bi obavili i nekakav posao danas.
00:35
You wouldn't stand for
it. You'd make a stink.
it. You'd make a stink.
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Ne biste to otrpjeli.
Digli bi frku.
Digli bi frku.
00:37
You'd follow that guy
back to his cubicle
back to his cubicle
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Slijedili bi tog čovjeka
nazad u njegov odjeljak
nazad u njegov odjeljak
00:39
and you'd say, "Why my chair?"
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i rekli bi:
"Zašto moj stolac?"
"Zašto moj stolac?"
00:43
Okay, so now it's Tuesday morning
and you're at the office,
and you're at the office,
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Ok, a sad je utorak ujutro
i nalazite se u uredu
i nalazite se u uredu
00:47
and a meeting invitation pops
up in your calendar.
up in your calendar.
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i u vašem kalendaru
iskoči poziv na sastanak.
iskoči poziv na sastanak.
00:50
(Laughter)
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(Smijeh)
00:51
And it's from this woman who you
kind of know from down the hall,
kind of know from down the hall,
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I dolazi od te žene
koju kao znate, niže iz hodnika,
koju kao znate, niže iz hodnika,
00:54
and the subject line references some
project that you heard a little bit about.
project that you heard a little bit about.
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a u nazivu sastanka se spominje
neki projekt o kojem ste nešto malo čuli.
neki projekt o kojem ste nešto malo čuli.
00:58
But there's no agenda.
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Ali nema dnevnog reda.
01:00
There's no information about why
you were invited to the meeting.
you were invited to the meeting.
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Nema informacije
zašto ste pozvani na sastanak.
zašto ste pozvani na sastanak.
01:03
And yet you accept the
meeting invitation, and you go.
meeting invitation, and you go.
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Prihvaćate pozivnicu za sastanak i odete.
01:07
And when this highly
unproductive session is over,
unproductive session is over,
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I kad je to vrlo
neproduktivno zasjedanje gotovo,
neproduktivno zasjedanje gotovo,
01:10
you go back to your desk,
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vraćate se do svog stola,
01:12
and you stand at your
desk and you say,
desk and you say,
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i stojite tamo i kažete:
01:14
"Boy, I wish I had those two hours back,
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"Čovječe, želio bih ta dva sata nazad,
01:16
like I wish I had my chair back."
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isto koliko bih želio svoj stolac nazad."
01:18
(Laughter)
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(Smijeh)
01:20
Every day, we allow our coworkers,
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Svaki dan, dopuštamo svojim suradnicima,
01:22
who are otherwise very,
very nice people,
very nice people,
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koji su u inače vrlo, vrlo dragi ljudi,
01:24
to steal from us.
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da nam kradu.
01:26
And I'm talking about something far
more valuable than office furniture.
more valuable than office furniture.
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A pričam o nečemu
puno vrednijem od uredskog namještaja.
puno vrednijem od uredskog namještaja.
01:30
I'm talking about time. Your time.
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Pričam o vremenu. Vašem vremenu.
01:33
In fact, I believe that
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Zapravo, vjerujem kako
01:36
we are in the middle
of a global epidemic
of a global epidemic
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smo usred globalne epidemije
01:38
of a terrible new illness
known as MAS:
known as MAS:
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strašne nove bolesti znane kao MAS:
01:43
Mindless Accept Syndrome.
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Mindless Accept Syndrome
(sindrom bezumnog prihvaćanja).
(sindrom bezumnog prihvaćanja).
01:46
(Laughter)
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(Smijeh)
01:48
The primary symptom of
Mindless Accept Syndrome
Mindless Accept Syndrome
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Primarni simptom
sindroma bezumnog prihvaćanja
sindroma bezumnog prihvaćanja
01:50
is just accepting a meeting invitation
the minute it pops up in your calendar.
the minute it pops up in your calendar.
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je samo prihvaćanje poziva na sastanak
iste minute što je iskočio u vaš kalendar.
iste minute što je iskočio u vaš kalendar.
01:54
(Laughter)
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(Smijeh)
01:55
It's an involuntary reflex — ding,
click, bing — it's in your calendar,
click, bing — it's in your calendar,
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te je nesvjestan refleks — ding,
klik, bing — u kalendaru vam je,
klik, bing — u kalendaru vam je,
01:59
"Gotta go, I'm already late
for a meeting." (Laughter)
for a meeting." (Laughter)
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"Moram ići, već kasnim
na sastanak." (Smijeh)
na sastanak." (Smijeh)
02:02
Meetings are important, right?
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Sastanci su bitni, je li tako?
02:05
And collaboration is key to
the success of any enterprise.
the success of any enterprise.
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I suradnja je ključ
uspjeha u svakom poduhvatu.
uspjeha u svakom poduhvatu.
02:08
And a well-run meeting can yield
really positive, actionable results.
really positive, actionable results.
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I dobro vođen sastanak može uroditi
zbilja pozitivnim, konkretnim rezultatima.
zbilja pozitivnim, konkretnim rezultatima.
02:11
But between globalization
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Ali između globalizacije
02:13
and pervasive information technology,
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i prožetosti informatičkom tehnologijom,
02:15
the way that we work
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način na koji radimo
02:17
has really changed dramatically
over the last few years.
over the last few years.
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se zbilja dramatično promijenio
tijekom zadnjih nekoliko godina.
tijekom zadnjih nekoliko godina.
02:20
And we're miserable. (Laughter)
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I jadni smo. (Smijeh)
02:23
And we're miserable not because the
other guy can't run a good meeting,
other guy can't run a good meeting,
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I jadni smo ne zato što neki čovjek
ne može dobro voditi sastanak,
ne može dobro voditi sastanak,
02:27
it's because of MAS, our
Mindless Accept Syndrome,
Mindless Accept Syndrome,
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nego zbog MAS, našeg
sindroma bezumnog prihvaćanja.
sindroma bezumnog prihvaćanja.
02:30
which is a self-inflicted wound.
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koji je samouzrokovana rana.
02:33
Actually, I have evidence to prove
that MAS is a global epidemic.
that MAS is a global epidemic.
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Zapravo, imam dokaz koji ukazuje
da je MAS globalna epidemija.
da je MAS globalna epidemija.
02:39
Let me tell you why.
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Da vam kažem zašto.
02:40
A couple of years ago, I put a video
on Youtube, and in the video,
on Youtube, and in the video,
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Prije par godina, stavio sam
video na Youtube, a u videu
video na Youtube, a u videu
02:45
I acted out every terrible
conference call you've ever been on.
conference call you've ever been on.
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sam odglumio svaki strašan
konferencijski razgovor moguć.
konferencijski razgovor moguć.
02:48
It goes on for about five minutes,
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Traje otprilike pet minuta,
02:49
and it has all the things that we
hate about really bad meetings.
hate about really bad meetings.
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i ima sve one stvari koje
mrzimo u zbilja lošim sastancima.
mrzimo u zbilja lošim sastancima.
02:53
There's the moderator who has
no idea how to run the meeting.
no idea how to run the meeting.
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Imamo predsjedavajućeg koji
nema pojma kako voditi sastanak.
nema pojma kako voditi sastanak.
02:56
There are the participants who
have no idea why they're there.
have no idea why they're there.
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Imamo sudionike koji
nemaju pojma zašto su tamo.
nemaju pojma zašto su tamo.
02:58
The whole thing kind of collapses
into this collaborative train wreck.
into this collaborative train wreck.
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Cijela stvar se nekako uruši
u taj suradnički sudar vlakova.
u taj suradnički sudar vlakova.
03:02
And everybody leaves very angry.
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I svi odlaze vrlo ljuti.
03:05
It's kind of funny.
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Nekako je zabavno.
03:06
(Laughter)
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(Smijeh)
03:08
Let's take a quick look.
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Bacimo brzi pogled.
03:10
(Video) Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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(Video) Naš je cilj danas doći do
sporazuma o vrlo važnom prijedlogu.
sporazuma o vrlo važnom prijedlogu.
03:14
As a group, we need to decide if —
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Kao grupa, moramo odlučiti ako —
03:16
bloop bloop —
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blup blup —
03:19
Hi, who just joined?
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Bok, tko se upravo spojio?
03:22
Hi, it's Joe. I'm working from home today.
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Bok, Joe je. Danas radim od doma.
03:25
(Laughter)
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(Smijeh)
03:27
Hi, Joe. Thanks for
joining us today, great.
joining us today, great.
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Bok Joe. Hvala što si nam
se pridružio danas, odlično.
se pridružio danas, odlično.
03:30
I was just saying, we have a lot of people
on the call we'd like to get through,
on the call we'd like to get through,
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Baš sam bio govorio, imamo puno ljudi
u pozivu kroz koji bi htjeli proći,
u pozivu kroz koji bi htjeli proći,
03:33
so let's skip the roll call
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pa ajmo preskočiti prozivku
03:35
and I'm gonna dive right in.
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a ja ću prijeći ravno na stvar.
03:37
Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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Naš je cilj danas doći do
sporazuma o vrlo važnom prijedlogu.
sporazuma o vrlo važnom prijedlogu.
03:41
As a group, we need to decide if —
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Kao grupa, moramo odlučiti ako —
03:44
bloop bloop —
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blup blup —
03:45
(Laughter)
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(Smijeh)
03:47
Hi, who just joined?
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Bok, tko se u pravo spojio?
03:49
No? I thought I heard a beep. (Laughter)
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Ne? Mislio sam da sam čuo bip. (Smijeh)
03:53
Sound familiar?
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Zvuči poznato?
03:55
Yeah, it sounds familiar
to me, too.
to me, too.
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Da, i meni također zvuči poznato.
03:57
A couple of weeks after I put that online,
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Nekoliko tjedana nakon
što sam to stavio online,
što sam to stavio online,
03:59
500,000 people in dozens of countries,
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500.000 ljudi iz desetaka zemalja,
04:02
I mean dozens of countries,
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mislim desetaka zemalja,
04:04
watched this video.
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je pogledala ovaj video.
04:05
And three years later, it's still getting
thousands of views every month.
thousands of views every month.
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I tri godine kasnije, i dalje dobija
tisuće pregleda svaki mjesec.
tisuće pregleda svaki mjesec.
04:08
It's close to about a million right now.
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Blizu je milijunu trenutno.
04:10
And in fact, some of the biggest
companies in the world,
companies in the world,
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I zapravo, neke od najvećih
kompanija na svijetu,
kompanija na svijetu,
04:12
companies that you've
heard of but I won't name,
heard of but I won't name,
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kompanije za koje ste čuli
ali ih neću imenovati,
ali ih neću imenovati,
04:14
have asked for my permission to use
this video in their new-hire training
this video in their new-hire training
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me pitalo za dopuštenje za korištenje
ovog videa u njihovim treninzima za novake
ovog videa u njihovim treninzima za novake
04:18
to teach their new employees how
not to run a meeting at their company.
not to run a meeting at their company.
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da nauče svoje nove djelatnike kako
ne voditi sastanak u njihovoj kompaniji.
ne voditi sastanak u njihovoj kompaniji.
04:22
And if the numbers —
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A ako brojevi —
04:24
there are a million views and it's
being used by all these companies —
being used by all these companies —
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milijun pregleda i
što ga koriste sve te kompanije —
što ga koriste sve te kompanije —
04:26
aren't enough proof that we have
a global problem with meetings,
a global problem with meetings,
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nisu dovoljan dokaz da imamo
globalni problem sa sastancima,
globalni problem sa sastancima,
04:30
there are the many, many thousands
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ima puno, puno tisuća
04:31
of comments posted online
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komentara objavljenih online
04:33
after the video went up.
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nakon što se pojavio video.
04:35
Thousands of people wrote things like,
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Tisuće je ljudi pisalo stvari poput:
04:37
"OMG, that was my day today!"
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"OMG, to je bio moj dan danas!"
04:39
"That was my day every day!"
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"To je bio moj dan svaki dan!"
04:41
"This is my life."
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"Ovo je moj život."
04:42
One guy wrote,
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Jedan je čovjek napisao,
04:43
"It's funny because it's true.
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"Smješno je zato jer je točno.
04:45
Eerily, sadly, depressingly true.
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Jezivo, tužno, depresivno točno.
04:46
It made me laugh until I cried.
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Nasmijalo me da sam plakao.
04:48
And cried. And I cried some more."
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I plakao. I još malo plakao."
04:51
(Laughter)
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(Smijeh)
04:53
This poor guy said,
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Ovaj je jadni čovjek napisao:
04:54
"My daily life until
retirement or death, sigh."
retirement or death, sigh."
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"Moja svakodnevnica do
mirovine ili smrti, šmrc."
mirovine ili smrti, šmrc."
04:59
These are real quotes
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To su pravi citati.
05:01
and it's real sad.
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I zbilja je tužno.
05:02
A common theme running through
all of these comments online
all of these comments online
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Zajednička tema koja
se vrti kroz sve te komentare
se vrti kroz sve te komentare
05:05
is this fundamental belief
that we are powerless
that we are powerless
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je to temeljno vjerovanje
da smo nemoćni
da smo nemoćni
05:08
to do anything other
than go to meetings
than go to meetings
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učiniti išta drugo
nego ići na sastanke
nego ići na sastanke
05:10
and suffer through these
poorly run meetings
poorly run meetings
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i trpjeti kroz te
loše vođene sastanke
loše vođene sastanke
05:12
and live to meet another day.
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i živjeti u čekanju novog dana.
05:14
But the truth is, we're
not powerless at all.
not powerless at all.
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Ali istina jest,
uopće nismo nemoćni.
uopće nismo nemoćni.
05:17
In fact, the cure for MAS
is right here in our hands.
is right here in our hands.
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Zapravo, lijek za MAS
je točno tu u našim glavama.
je točno tu u našim glavama.
05:20
It's right at our fingertips, literally.
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Točno nam je pod prstima, doslovno.
05:22
It's something that I call ¡No MAS!
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To je nešto što zovem ¡No MAS!
05:26
(Laughter)
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(Smijeh)
05:28
Which, if I remember my
high school Spanish,
high school Spanish,
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Što, ako se dobro sjećam
svog srednjoškolskog Španjolskog,
svog srednjoškolskog Španjolskog,
05:30
means something like,
"Enough already, make it stop!"
"Enough already, make it stop!"
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znači nešto kao:
"Dosta više, prestani!"
"Dosta više, prestani!"
05:33
Here's how No MAS
works. It's very simple.
works. It's very simple.
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Evo kako No MAS radi.
Zbilja je jednostavno.
Zbilja je jednostavno.
05:36
First of all, the next time you
get a meeting invitation
get a meeting invitation
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Prije svega, slijedeći put
kad dobijete pozivnicu za sastanak
kad dobijete pozivnicu za sastanak
05:39
that doesn't have a lot
of information in it at all,
of information in it at all,
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koja ne sadrži puno informacija,
05:42
click the tentative button!
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kliknite tipku 'privremeno ne znam'!
05:44
It's okay, you're allowed,
that's why it's there.
that's why it's there.
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U redu je, dopušteno je,
zato i postoji.
zato i postoji.
05:46
It's right next to the accept button.
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Odmah je do tipke 'prihvaćam'.
05:48
Or the maybe button, or whatever button
is there for you not to accept immediately.
is there for you not to accept immediately.
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ili tipku 'možda', ili koja je god
tipka raspoloživa da ne prihvatite odmah.
tipka raspoloživa da ne prihvatite odmah.
05:51
Then, get in touch with the person
who asked you to the meeting.
who asked you to the meeting.
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Potom, čujte se s osobom
koja vas je zvala na sastanak.
koja vas je zvala na sastanak.
05:55
Tell them you're very excited
to support their work,
to support their work,
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Recite im da ste vrlo uzbuđeni
da im podržite rad,
da im podržite rad,
05:58
ask them what the goal
of the meeting is,
of the meeting is,
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pitajte ih koji je cilj sastanka,
06:00
and tell them you're interested in learning
how you can help them achieve their goal.
how you can help them achieve their goal.
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i recite im da ste zainteresirani naučiti
kako im možete pomoći da ostvare cilj.
kako im možete pomoći da ostvare cilj.
06:03
And if we do this often enough,
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A ako to radimo dovoljno često,
06:05
and we do it respectfully,
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i ako to radimo s uvažavanjem,
06:07
people might start to be
a little bit more thoughtful
a little bit more thoughtful
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ljudi mogu početi
biti malo promišljeniji
biti malo promišljeniji
06:09
about the way they put together
meeting invitations.
meeting invitations.
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u načinu na koji sastavljaju
pozivnice za sastanke.
pozivnice za sastanke.
06:11
And you can make more thoughtful
decisions about accepting it.
decisions about accepting it.
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A vi možete donositi promišljenije
odluke o njihovom prihvaćanju.
odluke o njihovom prihvaćanju.
06:14
People might actually start
sending out agendas. Imagine!
sending out agendas. Imagine!
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Ljudi možda zbilja počnu
slati i dnevni red. Zamislite!
slati i dnevni red. Zamislite!
06:17
Or they might not have a conference call
with 12 people to talk about a status
with 12 people to talk about a status
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Ili bi mogli ne imati konferencijski razgovor
sa 12 ljudi u kojem raspravljaju stanje
sa 12 ljudi u kojem raspravljaju stanje
06:21
when they could just do a quick
email and get it done with.
email and get it done with.
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kad bi mogli samo poslati
brzi email i tako riješiti stvar.
brzi email i tako riješiti stvar.
06:24
People just might start to change their
behavior because you changed yours.
behavior because you changed yours.
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Ljudi bi baš mogli i promijeniti
svoje ponašanje, jer ste vi to učinili.
svoje ponašanje, jer ste vi to učinili.
06:29
And they just might bring
your chair back, too. (Laughter)
your chair back, too. (Laughter)
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I možda bi vam i vratili
vaš stolac, također (Smijeh)
vaš stolac, također (Smijeh)
06:33
No MAS!
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No MAS!
06:34
Thank you.
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Hvala vam!
06:35
(Applause).
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(Pljesak)
ABOUT THE SPEAKER
David Grady - Information security managerDavid Grady is on a crusade to help you take back your calendar.
Why you should listen
David Grady is an information security manager who believes that strong communication skills are a necessity in today’s global economy. He has been a print journalist, a “PR guy” and a website producer, and has ghostwritten speeches and magazine articles for Fortune 500 company executives. A mid-life career change brought him into the world of information risk management, where every day he uses his communications experience to transform complex problems into understandable challenges.
David Grady | Speaker | TED.com