TED@State Street Boston
David Grady: How to save the world (or at least yourself) from bad meetings
大衛‧葛雷蒂: 如何將世界（或至少你自己）從令人厭倦的會議中拯救出來
Filmed:
Readability: 3
2,459,605 views
差勁的、無效率的、過於擁擠的會議的迅速傳播是世界商業界的困擾──並使勞工痛苦。大衛‧葛雷蒂有些想法，也許能緩解這一現象。
David Grady - Information security manager
David Grady is on a crusade to help you take back your calendar. Full bio
David Grady is on a crusade to help you take back your calendar. Full bio
Double-click the English transcript below to play the video.
00:13
Picture this:
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想像一下
00:14
It's Monday morning,
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星期一早上
00:15
you're at the office,
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你走進辦公室
00:16
you're settling in for the day at work,
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準備開始一天的工作，
00:18
and this guy that you sort of
recognize from down the hall,
recognize from down the hall,
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突然間有個同事，一個你好像認得，
可能在隔壁組工作的同事
可能在隔壁組工作的同事
00:21
walks right into your cubicle
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走進你的辦公室
00:23
and he steals your chair.
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把你的椅子拿走
00:24
Doesn't say a word —
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甚麼都沒說
00:25
just rolls away with it.
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拿了椅子，就走了，
00:27
Doesn't give you any information
about why he took your chair
about why he took your chair
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完全沒解釋為甚麼他把你的椅子拿走，
00:29
out of all the other chairs
that are out there.
that are out there.
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全公司那麼多椅子
卻偏要拿你的，
卻偏要拿你的，
00:31
Doesn't acknowledge the fact
that you might need your chair
that you might need your chair
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也無視你很也許需要用這張椅子
00:34
to get some work done today.
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來完成你今天需要的工作。
00:35
You wouldn't stand for
it. You'd make a stink.
it. You'd make a stink.
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你絕對不會接受
所以你馬上行動，
所以你馬上行動，
00:37
You'd follow that guy
back to his cubicle
back to his cubicle
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你追著這個同事回到他的辦公桌，
00:39
and you'd say, "Why my chair?"
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質問他: "為甚麼偏要拿我的椅子?"
00:43
Okay, so now it's Tuesday morning
and you're at the office,
and you're at the office,
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現在，時間快轉到星期二早上，
你人已經到了公司，
你人已經到了公司，
00:47
and a meeting invitation pops
up in your calendar.
up in your calendar.
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行事曆傳來一個會議的邀請。
00:50
(Laughter)
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(笑聲)
00:51
And it's from this woman who you
kind of know from down the hall,
kind of know from down the hall,
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是一個你可能認識的女同事寄來的，
00:54
and the subject line references some
project that you heard a little bit about.
project that you heard a little bit about.
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會議的標題隱約的
提到你稍微聽過的一個案子，
提到你稍微聽過的一個案子，
00:58
But there's no agenda.
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但這個會議沒有議程，
01:00
There's no information about why
you were invited to the meeting.
you were invited to the meeting.
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沒有任何有關於為什麼你會被邀請的資訊，
01:03
And yet you accept the
meeting invitation, and you go.
meeting invitation, and you go.
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但你還是接受邀請，並出席。
01:07
And when this highly
unproductive session is over,
unproductive session is over,
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當這場沒有效率的會議結束之後
01:10
you go back to your desk,
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你回你的座位
01:12
and you stand at your
desk and you say,
desk and you say,
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並站在你座位旁
01:14
"Boy, I wish I had those two hours back,
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說道 "我真希望我能要回那兩小時
01:16
like I wish I had my chair back."
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就像我想要回我的椅子一樣"。
01:18
(Laughter)
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(笑聲)
01:20
Every day, we allow our coworkers,
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每天，我們同意讓我們的同事
01:22
who are otherwise very,
very nice people,
very nice people,
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去偷走我們的東西，
01:24
to steal from us.
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儘管他們是非常好的人。
01:26
And I'm talking about something far
more valuable than office furniture.
more valuable than office furniture.
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我在講的比辦公用品還寶貴，
01:30
I'm talking about time. Your time.
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我們講的是你的時間
01:33
In fact, I believe that
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事實上，我認為
01:36
we are in the middle
of a global epidemic
of a global epidemic
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我們正處於全球的疫情當中，
01:38
of a terrible new illness
known as MAS:
known as MAS:
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一個疫情名為MAS：
01:43
Mindless Accept Syndrome.
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盲目接受症候群。
01:46
(Laughter)
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(笑聲)
01:48
The primary symptom of
Mindless Accept Syndrome
Mindless Accept Syndrome
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盲目接受症候群的主要症狀為
01:50
is just accepting a meeting invitation
the minute it pops up in your calendar.
the minute it pops up in your calendar.
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馬上無條件的接受任何的會議邀請。
01:54
(Laughter)
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(笑聲)
01:55
It's an involuntary reflex — ding,
click, bing — it's in your calendar,
click, bing — it's in your calendar,
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他是一個反射動作，
只要叮— 點擊，乒— 就出現在你的月曆上，
只要叮— 點擊，乒— 就出現在你的月曆上，
01:59
"Gotta go, I'm already late
for a meeting." (Laughter)
for a meeting." (Laughter)
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"該走了，我的會議已經遲到了"。（笑聲）
02:02
Meetings are important, right?
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會議非常重要，對吧？
02:05
And collaboration is key to
the success of any enterprise.
the success of any enterprise.
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合作通常是企業成功的關鍵。
02:08
And a well-run meeting can yield
really positive, actionable results.
really positive, actionable results.
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一個好的會議能夠帶來正面且效率的回應
02:11
But between globalization
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但是全球化
02:13
and pervasive information technology,
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以及大型資訊技術之間，
02:15
the way that we work
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我們的工作方式
02:17
has really changed dramatically
over the last few years.
over the last few years.
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在過去的幾年內產生巨大的變化，
02:20
And we're miserable. (Laughter)
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然後我們變得很痛苦。 (笑聲)
02:23
And we're miserable not because the
other guy can't run a good meeting,
other guy can't run a good meeting,
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我們很痛苦不是因為
別人不能開一個好會議，
別人不能開一個好會議，
02:27
it's because of MAS, our
Mindless Accept Syndrome,
Mindless Accept Syndrome,
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是因為MAS，我們的盲目接受症候群，
02:30
which is a self-inflicted wound.
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這個病是我們自找的。
02:33
Actually, I have evidence to prove
that MAS is a global epidemic.
that MAS is a global epidemic.
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事實上，我能夠證明
MAS是一個全球性的疫情，
MAS是一個全球性的疫情，
02:39
Let me tell you why.
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讓我解釋。
02:40
A couple of years ago, I put a video
on Youtube, and in the video,
on Youtube, and in the video,
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幾年前我在YouTube上傳了一部影片，
02:45
I acted out every terrible
conference call you've ever been on.
conference call you've ever been on.
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我把會議上曾經歷最糟糕的情況都展現出來，
02:48
It goes on for about five minutes,
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片長大約五分鐘
02:49
and it has all the things that we
hate about really bad meetings.
hate about really bad meetings.
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包括了一切有關令我們厭煩的會議，
02:53
There's the moderator who has
no idea how to run the meeting.
no idea how to run the meeting.
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有主持者完全不知道怎麼運作會議，
02:56
There are the participants who
have no idea why they're there.
have no idea why they're there.
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參會者完全不知道為什麼參加會議，
02:58
The whole thing kind of collapses
into this collaborative train wreck.
into this collaborative train wreck.
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整件事演變成一連串的鬧劇，
03:02
And everybody leaves very angry.
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最後大家都憤怒的離去。
03:05
It's kind of funny.
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其實有點好笑。
03:06
(Laughter)
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(笑聲)
03:08
Let's take a quick look.
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讓我們簡單看一下
03:10
(Video) Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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(影片) 我們今天的目標是為一個
非常重要的計畫達成一個共識，
非常重要的計畫達成一個共識，
03:14
As a group, we need to decide if —
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作為一個團隊，我們需要決定如果——
03:16
bloop bloop —
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嗶 嗶——
03:19
Hi, who just joined?
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嗨，誰剛剛加入?
03:22
Hi, it's Joe. I'm working from home today.
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嗨，我是喬，我今天在家辦公。
03:25
(Laughter)
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(笑聲)
03:27
Hi, Joe. Thanks for
joining us today, great.
joining us today, great.
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嗨，喬，謝謝你的加入，很好。
03:30
I was just saying, we have a lot of people
on the call we'd like to get through,
on the call we'd like to get through,
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我剛剛提到說，我們這次會議有很多人參加，
03:33
so let's skip the roll call
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所以我們直接跳過點名，
03:35
and I'm gonna dive right in.
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我就直接開始了。
03:37
Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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我們今天的目標是為一個
非常重要的計畫達成一個共識，
非常重要的計畫達成一個共識，
03:41
As a group, we need to decide if —
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作為一個團隊，我們需要決定如果——
03:44
bloop bloop —
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嗶 嗶——
03:45
(Laughter)
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(笑聲)
03:47
Hi, who just joined?
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嗨，誰剛剛加入?
03:49
No? I thought I heard a beep. (Laughter)
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沒人? 我以為我聽到嗶聲 (笑聲)
03:53
Sound familiar?
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聽起來熟悉嗎?
03:55
Yeah, it sounds familiar
to me, too.
to me, too.
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對，這對我來說也很熟悉。
03:57
A couple of weeks after I put that online,
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在我上傳影片的幾週後，
03:59
500,000 people in dozens of countries,
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來自數十國家的50萬人
04:02
I mean dozens of countries,
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我講的是數十個國家
04:04
watched this video.
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觀看這部影片。
04:05
And three years later, it's still getting
thousands of views every month.
thousands of views every month.
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之後的三年，每個月
仍然有幾千次的觀看次數，
仍然有幾千次的觀看次數，
04:08
It's close to about a million right now.
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到現在大概有一百萬次了。
04:10
And in fact, some of the biggest
companies in the world,
companies in the world,
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事實上，有些國際大公司，
04:12
companies that you've
heard of but I won't name,
heard of but I won't name,
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你肯定知道這些公司，但我不會公布名字，
04:14
have asked for my permission to use
this video in their new-hire training
this video in their new-hire training
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他們徵求我的允許
把影片使用在他們的員工培訓上面，
把影片使用在他們的員工培訓上面，
04:18
to teach their new employees how
not to run a meeting at their company.
not to run a meeting at their company.
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來教導新員工如何不在公司裡開這樣的會議，
04:22
And if the numbers —
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如果
04:24
there are a million views and it's
being used by all these companies —
being used by all these companies —
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幾百萬次的觀看紀錄和被大公司使用的事實
04:26
aren't enough proof that we have
a global problem with meetings,
a global problem with meetings,
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不足以證明會議已經是全球性議題，
04:30
there are the many, many thousands
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在影片上傳之後
04:31
of comments posted online
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有成千上萬的評論
04:33
after the video went up.
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發布在網路上，
04:35
Thousands of people wrote things like,
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數千人寫下這樣的話
04:37
"OMG, that was my day today!"
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"我的天，這就是我的天"
04:39
"That was my day every day!"
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"這是我的每一天"
04:41
"This is my life."
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"這是我的生活"
04:42
One guy wrote,
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有一個人寫道
04:43
"It's funny because it's true.
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"這很有趣因為這是事實。
04:45
Eerily, sadly, depressingly true.
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怪異，可悲，令人沮喪的事實，
04:46
It made me laugh until I cried.
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它讓我笑到哭出來，
04:48
And cried. And I cried some more."
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然後我一直哭，一直哭"。
04:51
(Laughter)
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(笑聲)
04:53
This poor guy said,
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這個可憐人寫道
04:54
"My daily life until
retirement or death, sigh."
retirement or death, sigh."
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"這是我直到退休或死亡的每一天，嘆氣"。
04:59
These are real quotes
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這些都是真實的評論
05:01
and it's real sad.
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而且真的令人沮喪。
05:02
A common theme running through
all of these comments online
all of these comments online
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這些網路上的評論有一個共同點，
05:05
is this fundamental belief
that we are powerless
that we are powerless
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那就是我們覺得無能為力
05:08
to do anything other
than go to meetings
than go to meetings
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來避免參加這些會議，
05:10
and suffer through these
poorly run meetings
poorly run meetings
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並且忍受這些效率很差的會議，
05:12
and live to meet another day.
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苟延殘喘的活過另一天。
05:14
But the truth is, we're
not powerless at all.
not powerless at all.
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但事實上，我們並不是無能為力，
05:17
In fact, the cure for MAS
is right here in our hands.
is right here in our hands.
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實際上盲目接受症候群的解藥就在我們手裡，
真的就在我們的指尖，
05:20
It's right at our fingertips, literally.
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05:22
It's something that I call ¡No MAS!
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我稱之為 ¡No MAS!。
05:26
(Laughter)
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(笑聲)
05:28
Which, if I remember my
high school Spanish,
high school Spanish,
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如果我還記得我高中的西班牙課，
05:30
means something like,
"Enough already, make it stop!"
"Enough already, make it stop!"
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這句話的意思大概是 "已經夠了，停止吧"
05:33
Here's how No MAS
works. It's very simple.
works. It's very simple.
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拒絕 MAS 的做法很簡單，
05:36
First of all, the next time you
get a meeting invitation
get a meeting invitation
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首先，下次你接到會議邀請的時候，
05:39
that doesn't have a lot
of information in it at all,
of information in it at all,
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那種沒有任何相關資訊的會議邀請，
05:42
click the tentative button!
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點擊 "不確定" 按鈕！
05:44
It's okay, you're allowed,
that's why it's there.
that's why it's there.
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你是可以這麼做的，所以才有這個按鈕，
05:46
It's right next to the accept button.
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就在"接受"按鈕的旁邊，
05:48
Or the maybe button, or whatever button
is there for you not to accept immediately.
is there for you not to accept immediately.
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或者是"或許"按鈕，
或什麼其他按鈕讓你不用立刻同意接受。
或什麼其他按鈕讓你不用立刻同意接受。
05:51
Then, get in touch with the person
who asked you to the meeting.
who asked you to the meeting.
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然後，去聯絡那個找你參加會議的人
05:55
Tell them you're very excited
to support their work,
to support their work,
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告訴他你很高興能後支持他的工作。
05:58
ask them what the goal
of the meeting is,
of the meeting is,
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然後問他會議的目的，
06:00
and tell them you're interested in learning
how you can help them achieve their goal.
how you can help them achieve their goal.
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告訴他們你願意去學習
如何幫助他們達成目標。
如何幫助他們達成目標。
06:03
And if we do this often enough,
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如果我們經常這樣做，
06:05
and we do it respectfully,
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以尊重的態度這樣做，
06:07
people might start to be
a little bit more thoughtful
a little bit more thoughtful
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人們在邀請別人參與會議的時候
06:09
about the way they put together
meeting invitations.
meeting invitations.
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會多用點腦筋，
06:11
And you can make more thoughtful
decisions about accepting it.
decisions about accepting it.
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而你也可以做出更周全的決定來接受它。
06:14
People might actually start
sending out agendas. Imagine!
sending out agendas. Imagine!
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人們或許真的開始列出議程，想像一下！
06:17
Or they might not have a conference call
with 12 people to talk about a status
with 12 people to talk about a status
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或者他們不會開一個12人的
電話會議來討論現況，
電話會議來討論現況，
06:21
when they could just do a quick
email and get it done with.
email and get it done with.
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當他們可以簡單的使用電子郵件搞定。
06:24
People just might start to change their
behavior because you changed yours.
behavior because you changed yours.
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人們的行為會因為你的改變而改變，
06:29
And they just might bring
your chair back, too. (Laughter)
your chair back, too. (Laughter)
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而他們也許還會把你的椅子還給你。 (笑聲)
06:33
No MAS!
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拒絕 MAS!
06:34
Thank you.
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謝謝
06:35
(Applause).
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(鼓掌)
ABOUT THE SPEAKER
David Grady - Information security managerDavid Grady is on a crusade to help you take back your calendar.
Why you should listen
David Grady is an information security manager who believes that strong communication skills are a necessity in today’s global economy. He has been a print journalist, a “PR guy” and a website producer, and has ghostwritten speeches and magazine articles for Fortune 500 company executives. A mid-life career change brought him into the world of information risk management, where every day he uses his communications experience to transform complex problems into understandable challenges.
David Grady | Speaker | TED.com