TED@State Street Boston
David Grady: How to save the world (or at least yourself) from bad meetings
Hvordan man redder verden (eller i det mindste dig selv) fra dårlige møder
Filmed:
Readability: 3
2,459,605 views
En epidemi af dårlige, ueffektive og overfyldte møder plager verdens firmaer - og gør medarbejderne nedtrykte. David Grady har nogle ideer til hvordan vi stopper det.
David Grady - Information security manager
David Grady is on a crusade to help you take back your calendar. Full bio
David Grady is on a crusade to help you take back your calendar. Full bio
Double-click the English transcript below to play the video.
00:13
Picture this:
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Forestil dig dette:
00:14
It's Monday morning,
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Det er mandag morgen,
00:15
you're at the office,
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du er på kontoret,
00:16
you're settling in for the day at work,
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du gør dig klar til dagens arbejde,
00:18
and this guy that you sort of
recognize from down the hall,
recognize from down the hall,
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og den her fyr, du på en måde genkender,
00:21
walks right into your cubicle
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kommer ind på dit kontor
00:23
and he steals your chair.
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og stjæler din stol.
00:24
Doesn't say a word —
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Siger ikke et ord -
00:25
just rolls away with it.
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ruller bare af sted med den.
Giver ingen information,
hvorfor han tog lige din stol
hvorfor han tog lige din stol
00:27
Doesn't give you any information
about why he took your chair
about why he took your chair
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00:29
out of all the other chairs
that are out there.
that are out there.
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ud af alle de andre stole.
Anerkender ikke, at du måske
har brug for stolen
har brug for stolen
00:31
Doesn't acknowledge the fact
that you might need your chair
that you might need your chair
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00:34
to get some work done today.
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for at få lavet noget arbejde.
00:35
You wouldn't stand for
it. You'd make a stink.
it. You'd make a stink.
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Du ville ikke finde dig i det!
00:37
You'd follow that guy
back to his cubicle
back to his cubicle
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Du ville følge efter ham
til hans kontor,
til hans kontor,
00:39
and you'd say, "Why my chair?"
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og du ville sige:
"Hvorfor min stol?"
"Hvorfor min stol?"
00:43
Okay, so now it's Tuesday morning
and you're at the office,
and you're at the office,
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Okay, så nu er det tirsdag morgen,
og du sidder på kontoret,
og du sidder på kontoret,
00:47
and a meeting invitation pops
up in your calendar.
up in your calendar.
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og en mødeinvitation popper op
i din kalender.
i din kalender.
00:50
(Laughter)
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00:51
And it's from this woman who you
kind of know from down the hall,
kind of know from down the hall,
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Det er fra den kvinde, du på en måde
kender fra længere nede ad gangen,
kender fra længere nede ad gangen,
00:54
and the subject line references some
project that you heard a little bit about.
project that you heard a little bit about.
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og emnefeltet referer til et projekt,
du har hørt en lille smule om.
du har hørt en lille smule om.
00:58
But there's no agenda.
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Men der er ingen dagsorden.
01:00
There's no information about why
you were invited to the meeting.
you were invited to the meeting.
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Der er ingen information om hvorfor,
du var inviteret til mødet.
du var inviteret til mødet.
01:03
And yet you accept the
meeting invitation, and you go.
meeting invitation, and you go.
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Og alligevel accepterer du invitationen
og tager til mødet.
og tager til mødet.
01:07
And when this highly
unproductive session is over,
unproductive session is over,
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Og når denne højst
uproduktive session er ovre,
uproduktive session er ovre,
01:10
you go back to your desk,
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går du tilbage til dit skrivebord,
01:12
and you stand at your
desk and you say,
desk and you say,
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og du står ved det,
og du siger:
og du siger:
01:14
"Boy, I wish I had those two hours back,
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"Jeg ville ønske, jeg kunne
få de to timer tilbage,
få de to timer tilbage,
ligesom jeg ville ønske,
jeg fik min stol tilbage."
jeg fik min stol tilbage."
01:16
like I wish I had my chair back."
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01:18
(Laughter)
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01:20
Every day, we allow our coworkers,
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Hver dag tillader vi vores kolleger,
01:22
who are otherwise very,
very nice people,
very nice people,
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som ellers er rigtig venlige personer,
01:24
to steal from us.
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at stjæle fra os.
01:26
And I'm talking about something far
more valuable than office furniture.
more valuable than office furniture.
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Jeg snakker om noget
langt vigtigere end kontormøbler.
langt vigtigere end kontormøbler.
01:30
I'm talking about time. Your time.
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Jeg snakker om tid. Din tid.
01:33
In fact, I believe that
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Rent faktisk, tror jeg på,
01:36
we are in the middle
of a global epidemic
of a global epidemic
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at vi er midt i en global epidemi
01:38
of a terrible new illness
known as MAS:
known as MAS:
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af en frygtelig sygdom
kendt som "MAS":
kendt som "MAS":
Mindless Accept Syndrome
(Hjernedødt Accept Syndrom)
(Hjernedødt Accept Syndrom)
01:43
Mindless Accept Syndrome.
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01:46
(Laughter)
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01:48
The primary symptom of
Mindless Accept Syndrome
Mindless Accept Syndrome
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Det primære symptom af
Mindless Accept Syndrome
Mindless Accept Syndrome
01:50
is just accepting a meeting invitation
the minute it pops up in your calendar.
the minute it pops up in your calendar.
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er bare at acceptere en mødeinvitation
øjeblikket det popper op i din kalender.
øjeblikket det popper op i din kalender.
01:54
(Laughter)
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01:55
It's an involuntary reflex — ding,
click, bing — it's in your calendar,
click, bing — it's in your calendar,
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Den er en ufrivillig refleks - ding,
klik - det er i din kalender.
klik - det er i din kalender.
"Må gå, er allerede sent
for et møde."
for et møde."
01:59
"Gotta go, I'm already late
for a meeting." (Laughter)
for a meeting." (Laughter)
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02:02
Meetings are important, right?
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Møder er vigtige, ikke sandt?
Og samarbejde er nøglen til succes
i ethvert foretagende.
i ethvert foretagende.
02:05
And collaboration is key to
the success of any enterprise.
the success of any enterprise.
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02:08
And a well-run meeting can yield
really positive, actionable results.
really positive, actionable results.
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Og et veldrevet møde kan give
positive, handlingsrettede resultater.
positive, handlingsrettede resultater.
02:11
But between globalization
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Men mellem globalisering
02:13
and pervasive information technology,
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og vidtspredt IT,
02:15
the way that we work
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har måden, vi arbejder på,
02:17
has really changed dramatically
over the last few years.
over the last few years.
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ændret sig drastisk over de sidste par år.
02:20
And we're miserable. (Laughter)
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Og vi har det elendigt.
02:23
And we're miserable not because the
other guy can't run a good meeting,
other guy can't run a good meeting,
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Vi har det ikke elendigt, fordi
den anden fyr ikke kan holde et godt møde.
den anden fyr ikke kan holde et godt møde.
02:27
it's because of MAS, our
Mindless Accept Syndrome,
Mindless Accept Syndrome,
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Det er på grund af MAS, vores
Mindless Accept Syndrome,
Mindless Accept Syndrome,
02:30
which is a self-inflicted wound.
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som er et selvforskyldt sår.
02:33
Actually, I have evidence to prove
that MAS is a global epidemic.
that MAS is a global epidemic.
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Rent faktisk har jeg bevis til at bevise,
at MAS er en global epidemi.
at MAS er en global epidemi.
02:39
Let me tell you why.
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Lad mig fortælle jer hvorfor.
02:40
A couple of years ago, I put a video
on Youtube, and in the video,
on Youtube, and in the video,
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For et par år siden lagde jeg en video op
på YouTube, og i den video fremførte jeg
på YouTube, og i den video fremførte jeg
02:45
I acted out every terrible
conference call you've ever been on.
conference call you've ever been on.
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ethvert forfærdeligt konference-
opkald, du nogensinde har deltaget i.
opkald, du nogensinde har deltaget i.
02:48
It goes on for about five minutes,
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Det fortsætter ca. 5 min.,
02:49
and it has all the things that we
hate about really bad meetings.
hate about really bad meetings.
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og det indeholder alle de ting,
vi hader ved virkelig dårlige møder.
vi hader ved virkelig dårlige møder.
02:53
There's the moderator who has
no idea how to run the meeting.
no idea how to run the meeting.
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Der er ordstyreren, der ikke aner,
hvordan man skal styre et møde.
hvordan man skal styre et møde.
02:56
There are the participants who
have no idea why they're there.
have no idea why they're there.
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Der er deltagerne, der ikke aner,
hvorfor de er der.
hvorfor de er der.
02:58
The whole thing kind of collapses
into this collaborative train wreck.
into this collaborative train wreck.
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Det hele kollapser,
03:02
And everybody leaves very angry.
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Og alle forlader stedet arrigt.
03:05
It's kind of funny.
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Det er egentligt lidt morsomt.
03:06
(Laughter)
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03:08
Let's take a quick look.
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Lad os tage et hurtigt kig.
03:10
(Video) Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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(Video) Vores mål i dag er at komme til
enighed om et meget vigtigt forslag.
enighed om et meget vigtigt forslag.
Som en gruppe skal vi beslutte om —
03:14
As a group, we need to decide if —
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03:16
bloop bloop —
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bloop bloop —
03:19
Hi, who just joined?
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Hej, hvem sluttede sig lige til?
03:22
Hi, it's Joe. I'm working from home today.
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Hej, det er Joe. Jeg arbejder
hjemmefra i dag.
hjemmefra i dag.
03:25
(Laughter)
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03:27
Hi, Joe. Thanks for
joining us today, great.
joining us today, great.
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Hej Joe. Tak for at være med i dag. Godt,
03:30
I was just saying, we have a lot of people
on the call we'd like to get through,
on the call we'd like to get through,
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jeg var ved at sige, at vi har mange med
på opkaldet,
på opkaldet,
03:33
so let's skip the roll call
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så lad os skippe navnerunden
03:35
and I'm gonna dive right in.
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og gå igang.
03:37
Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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Vores mål i dag er at komme til
enighed om et meget vigtigt forslag.
enighed om et meget vigtigt forslag.
03:41
As a group, we need to decide if —
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Som gruppe skal vi beslutte om —
03:44
bloop bloop —
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bloop bloop —
03:45
(Laughter)
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03:47
Hi, who just joined?
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Hej, hvem sluttede sig lige til?
03:49
No? I thought I heard a beep. (Laughter)
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Nej? Jeg syntes, jeg hørte et bip.
03:53
Sound familiar?
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Lyder bekendt?
03:55
Yeah, it sounds familiar
to me, too.
to me, too.
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Ja, det lyder også bekendt for mig.
03:57
A couple of weeks after I put that online,
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Et par uger efter, jeg lagde det online,
03:59
500,000 people in dozens of countries,
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var der 500.000 folk
fra snesevis af lande,
fra snesevis af lande,
04:02
I mean dozens of countries,
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jeg mener snesevis af lande,
04:04
watched this video.
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der så denne her video.
04:05
And three years later, it's still getting
thousands of views every month.
thousands of views every month.
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Og tre år efter får den stadig
tusindvis af visninger hver måned.
tusindvis af visninger hver måned.
04:08
It's close to about a million right now.
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Den er tæt på omkring en million lige nu.
04:10
And in fact, some of the biggest
companies in the world,
companies in the world,
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Nogle af de
største firmaer i verden,
største firmaer i verden,
firmaer man kender,
men jeg ikke vil nævne,
men jeg ikke vil nævne,
04:12
companies that you've
heard of but I won't name,
heard of but I won't name,
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04:14
have asked for my permission to use
this video in their new-hire training
this video in their new-hire training
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har spurgt om tilladelse til at bruge
videoen til deres optræning
videoen til deres optræning
04:18
to teach their new employees how
not to run a meeting at their company.
not to run a meeting at their company.
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for at lære deres nye ansatte, hvordan man
ikke skal holde et møde i deres firma.
ikke skal holde et møde i deres firma.
04:22
And if the numbers —
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Og hvis tal —
04:24
there are a million views and it's
being used by all these companies —
being used by all these companies —
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en million visninger,
og alle firmaerne —
og alle firmaerne —
ikke er nok bevis på at vi har
et globalt problem med møder,
et globalt problem med møder,
04:26
aren't enough proof that we have
a global problem with meetings,
a global problem with meetings,
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04:30
there are the many, many thousands
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så er der mange, mange tusinde
04:31
of comments posted online
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kommentarer opslået online
04:33
after the video went up.
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efter videoen kom op.
04:35
Thousands of people wrote things like,
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Tusinder af folk skrev ting som:
04:37
"OMG, that was my day today!"
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"OMG, det var min dag i dag!"
04:39
"That was my day every day!"
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"Det var min dag, hver dag!"
04:41
"This is my life."
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"Det her er mit liv."
04:42
One guy wrote,
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En skrev:
"Det er sjovt, fordi det er sandt.
Uhyggeligt og deprimerende sandt.
Uhyggeligt og deprimerende sandt.
04:43
"It's funny because it's true.
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04:45
Eerily, sadly, depressingly true.
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Det fik mig til at grine til jeg græd.
04:46
It made me laugh until I cried.
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04:48
And cried. And I cried some more."
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Og jeg græd. Og jeg græd noget mere."
04:51
(Laughter)
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04:53
This poor guy said,
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Denne her stakkel sagde:
04:54
"My daily life until
retirement or death, sigh."
retirement or death, sigh."
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"Mit daglige liv indtil
pension eller døden, suk."
pension eller døden, suk."
04:59
These are real quotes
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Disse er virkelige citater,
og det er virkeligt trist.
og det er virkeligt trist.
05:01
and it's real sad.
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05:02
A common theme running through
all of these comments online
all of these comments online
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Et fælles tema for alle
disse kommentarer online
disse kommentarer online
05:05
is this fundamental belief
that we are powerless
that we are powerless
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er den fundamentale tro
på, at vi er magtesløse
på, at vi er magtesløse
05:08
to do anything other
than go to meetings
than go to meetings
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overfor at gøre andet
end at gå til møder
end at gå til møder
05:10
and suffer through these
poorly run meetings
poorly run meetings
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og lide gennem disse
dårligt organiserede møder
dårligt organiserede møder
05:12
and live to meet another day.
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og leve for at møde den næste dag.
05:14
But the truth is, we're
not powerless at all.
not powerless at all.
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Men sandheden er, at vi
slet ikke er magtesløse.
slet ikke er magtesløse.
05:17
In fact, the cure for MAS
is right here in our hands.
is right here in our hands.
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Faktisk er kuren for MAS
lige her i vores egne hænder.
lige her i vores egne hænder.
05:20
It's right at our fingertips, literally.
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Den er lige ved vores fingerspidser.
05:22
It's something that I call ¡No MAS!
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Det er noget, jeg kalder: "¡No MAS!"
05:26
(Laughter)
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05:28
Which, if I remember my
high school Spanish,
high school Spanish,
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Som, hvis jeg kan huske
mit gymnasiespansk,
mit gymnasiespansk,
05:30
means something like,
"Enough already, make it stop!"
"Enough already, make it stop!"
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betyder noget a la: "Så er det nok,
få det til at stoppe!"
få det til at stoppe!"
05:33
Here's how No MAS
works. It's very simple.
works. It's very simple.
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Her er hvordan No MAS
fungerer. Det er meget simpelt.
fungerer. Det er meget simpelt.
05:36
First of all, the next time you
get a meeting invitation
get a meeting invitation
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Først og fremmest: Næste gang du
modtager en mødeinvitation,
modtager en mødeinvitation,
05:39
that doesn't have a lot
of information in it at all,
of information in it at all,
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der ikke indeholder meget
information overhovedet,
information overhovedet,
05:42
click the tentative button!
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klik på "usikker"-knappen!
05:44
It's okay, you're allowed,
that's why it's there.
that's why it's there.
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Det er okay; du må godt.
Det er derfor, den er der.
Det er derfor, den er der.
Lige ved siden
af "accepter".
af "accepter".
05:46
It's right next to the accept button.
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05:48
Or the maybe button, or whatever button
is there for you not to accept immediately.
is there for you not to accept immediately.
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Eller "måske"-knappen, eller hvad end
der er der, så du ikke accepterer nu.
der er der, så du ikke accepterer nu.
05:51
Then, get in touch with the person
who asked you to the meeting.
who asked you to the meeting.
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Få fat i personen, der
inviterede dig til mødet
inviterede dig til mødet
05:55
Tell them you're very excited
to support their work,
to support their work,
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Sig, at du er begejstret
for at støtte op om arbejdet,
for at støtte op om arbejdet,
05:58
ask them what the goal
of the meeting is,
of the meeting is,
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spørg hvad målet med mødet er,
06:00
and tell them you're interested in learning
how you can help them achieve their goal.
how you can help them achieve their goal.
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og sig, at du er interesseret i at lære,
hvordan du kan hjælpe dem nå det mål.
hvordan du kan hjælpe dem nå det mål.
06:03
And if we do this often enough,
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Og hvis vi gør det ofte nok,
06:05
and we do it respectfully,
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og vi gør det respektfuldt,
06:07
people might start to be
a little bit more thoughtful
a little bit more thoughtful
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vil folk måske begynde
at tænke lidt mere
at tænke lidt mere
06:09
about the way they put together
meeting invitations.
meeting invitations.
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over den måde de sammen-
sætter mødeinvitationerne.
sætter mødeinvitationerne.
06:11
And you can make more thoughtful
decisions about accepting it.
decisions about accepting it.
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Og du kan træffe bedre beslutninger
om at acceptere dem.
om at acceptere dem.
06:14
People might actually start
sending out agendas. Imagine!
sending out agendas. Imagine!
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Folk vil måske begynde at
tilsende dagsordener. Tænk engang!
tilsende dagsordener. Tænk engang!
06:17
Or they might not have a conference call
with 12 people to talk about a status
with 12 people to talk about a status
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Eller de vil måske droppe konference-
opkaldene med 12 personer,
opkaldene med 12 personer,
06:21
when they could just do a quick
email and get it done with.
email and get it done with.
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når det kunne have været gjort
med en hurtig email i stedet.
med en hurtig email i stedet.
06:24
People just might start to change their
behavior because you changed yours.
behavior because you changed yours.
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Folk ville måske begynde at ændre
deres adfærd, fordi du ændrede din.
deres adfærd, fordi du ændrede din.
06:29
And they just might bring
your chair back, too. (Laughter)
your chair back, too. (Laughter)
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Og de vil måske også
give dig din stol tilbage.
give dig din stol tilbage.
06:33
No MAS!
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No MAS!
06:34
Thank you.
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Tak.
06:35
(Applause).
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ABOUT THE SPEAKER
David Grady - Information security managerDavid Grady is on a crusade to help you take back your calendar.
Why you should listen
David Grady is an information security manager who believes that strong communication skills are a necessity in today’s global economy. He has been a print journalist, a “PR guy” and a website producer, and has ghostwritten speeches and magazine articles for Fortune 500 company executives. A mid-life career change brought him into the world of information risk management, where every day he uses his communications experience to transform complex problems into understandable challenges.
David Grady | Speaker | TED.com