TED@State Street Boston
David Grady: How to save the world (or at least yourself) from bad meetings
Dejvid Grejdi (David Grady): Kako da spasite svet (ili bar sebe) od loših poslovnih sastanaka
Filmed:
Readability: 3
2,459,605 views
Epidemija loših, neefikasnih, krcatih sastanaka preplavljuje poslovni svet - i dovodi zaposlene do očaja. Dejvid Grejdi ima neke ideje kako bi se tome moglo stati na kraj.
David Grady - Information security manager
David Grady is on a crusade to help you take back your calendar. Full bio
David Grady is on a crusade to help you take back your calendar. Full bio
Double-click the English transcript below to play the video.
00:13
Picture this:
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Zamislite ovo:
00:14
It's Monday morning,
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ponedeljak je ujutru,
00:15
you're at the office,
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vi ste na poslu,
00:16
you're settling in for the day at work,
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pripremate se za radni dan,
00:18
and this guy that you sort of
recognize from down the hall,
recognize from down the hall,
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a lik kojeg znate sa hodnika, iz viđenja
00:21
walks right into your cubicle
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vam ulazi u kancelariju
00:23
and he steals your chair.
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i krade stolicu.
00:24
Doesn't say a word —
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Ne kaže ni reč -
00:25
just rolls away with it.
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samo je odgura sa sobom.
00:27
Doesn't give you any information
about why he took your chair
about why he took your chair
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Ne kaže vam zašto je odneo stolicu,
00:29
out of all the other chairs
that are out there.
that are out there.
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pored svih ostalih stolica.
00:31
Doesn't acknowledge the fact
that you might need your chair
that you might need your chair
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Ne razmišlja o tome da vama treba stolica
00:34
to get some work done today.
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da biste uradili nešto na poslu.
00:35
You wouldn't stand for
it. You'd make a stink.
it. You'd make a stink.
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Ne biste to trpeli. Skrenuli biste pažnju.
00:37
You'd follow that guy
back to his cubicle
back to his cubicle
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Pratili biste ga do njegove kancelarije
00:39
and you'd say, "Why my chair?"
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i rekli biste: "Što baš moja stolica?"
00:43
Okay, so now it's Tuesday morning
and you're at the office,
and you're at the office,
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Okej, sad je utorak ujutru, na poslu ste,
00:47
and a meeting invitation pops
up in your calendar.
up in your calendar.
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u kalendaru vam iskače termin za sastanak.
00:50
(Laughter)
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(Smeh)
00:51
And it's from this woman who you
kind of know from down the hall,
kind of know from down the hall,
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Od žene, koju isto poznajete iz viđenja,
00:54
and the subject line references some
project that you heard a little bit about.
project that you heard a little bit about.
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tema je o projektu koji vam zvuči poznato.
00:58
But there's no agenda.
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Ali nema plana rada.
01:00
There's no information about why
you were invited to the meeting.
you were invited to the meeting.
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Nema informacije o tome zašto ste pozvani.
01:03
And yet you accept the
meeting invitation, and you go.
meeting invitation, and you go.
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Ali ipak prihvatate, i idete.
01:07
And when this highly
unproductive session is over,
unproductive session is over,
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Nakon ovog neproduktivnog zasedanja,
01:10
you go back to your desk,
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vraćate se svom stolu,
01:12
and you stand at your
desk and you say,
desk and you say,
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stanete nad njim i kažete sebi:
01:14
"Boy, I wish I had those two hours back,
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"Kada bi mi mogli vratiti ova dva sata,
01:16
like I wish I had my chair back."
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zajedno sa mojom stolicom."
01:18
(Laughter)
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(Smeh)
01:20
Every day, we allow our coworkers,
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Svaki dan dopuštamo kolegama,
01:22
who are otherwise very,
very nice people,
very nice people,
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koji su inače mnogo dobri ljudi,
01:24
to steal from us.
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da kradu od nas.
01:26
And I'm talking about something far
more valuable than office furniture.
more valuable than office furniture.
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Mislim na stvari puno vrednije od stolica.
01:30
I'm talking about time. Your time.
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Pričam o vremenu. Vašem vremenu.
01:33
In fact, I believe that
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U stvari, i verujem
01:36
we are in the middle
of a global epidemic
of a global epidemic
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da smo u sred globalne epidemije
01:38
of a terrible new illness
known as MAS:
known as MAS:
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nove strašne bolesti zvane SBP:
01:43
Mindless Accept Syndrome.
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Sindrom Bezumnog Prihvatanja
01:46
(Laughter)
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(Smeh)
01:48
The primary symptom of
Mindless Accept Syndrome
Mindless Accept Syndrome
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Prvi simptom SBP-a
01:50
is just accepting a meeting invitation
the minute it pops up in your calendar.
the minute it pops up in your calendar.
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počinje prihvatanjem sastanka,
čim iskoči u kalendaru.
čim iskoči u kalendaru.
01:54
(Laughter)
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(Smeh)
01:55
It's an involuntary reflex — ding,
click, bing — it's in your calendar,
click, bing — it's in your calendar,
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To je samo refleks,
ding, klik, bing - već ti je u kalendaru.
ding, klik, bing - već ti je u kalendaru.
01:59
"Gotta go, I'm already late
for a meeting." (Laughter)
for a meeting." (Laughter)
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"Žurim, već sam okasnio na sastanak."
(Smeh)
(Smeh)
02:02
Meetings are important, right?
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Sastanci su važni, zar ne?
02:05
And collaboration is key to
the success of any enterprise.
the success of any enterprise.
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I saradnja je ključ za
uspeh svakog preduzetništva.
uspeh svakog preduzetništva.
02:08
And a well-run meeting can yield
really positive, actionable results.
really positive, actionable results.
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Iz dobrog sastanka se mogu izvući
pozitivni svrsishodni rezultati.
pozitivni svrsishodni rezultati.
02:11
But between globalization
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Ali sa globalizacijom
02:13
and pervasive information technology,
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i preovladavajućom
informacionom tehnologijom,
informacionom tehnologijom,
02:15
the way that we work
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način na koji radimo
02:17
has really changed dramatically
over the last few years.
over the last few years.
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se izuzetno, čak i dramatično promenio
u poslednjih par godina.
u poslednjih par godina.
02:20
And we're miserable. (Laughter)
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I očajni smo.
(Smeh)
(Smeh)
02:23
And we're miserable not because the
other guy can't run a good meeting,
other guy can't run a good meeting,
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Nismo očajni što onaj lik
ne ume da vodi sastanak
ne ume da vodi sastanak
02:27
it's because of MAS, our
Mindless Accept Syndrome,
Mindless Accept Syndrome,
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nego zbog SBP-a, Sindroma
bezumnog prihvatanja,
bezumnog prihvatanja,
02:30
which is a self-inflicted wound.
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povrede koju smo sami sebi naneli.
02:33
Actually, I have evidence to prove
that MAS is a global epidemic.
that MAS is a global epidemic.
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Inače, imam dokaze da je
SPB epidemija svetskih razmera.
SPB epidemija svetskih razmera.
02:39
Let me tell you why.
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Reći ću vam i zašto.
02:40
A couple of years ago, I put a video
on Youtube, and in the video,
on Youtube, and in the video,
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Pre nekoliko godina,
postavio sam snimak na Jutjub u kojem
postavio sam snimak na Jutjub u kojem
02:45
I acted out every terrible
conference call you've ever been on.
conference call you've ever been on.
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glumim scene svih groznih sastanaka ikada.
02:48
It goes on for about five minutes,
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I to traje nekih pet minuta,
02:49
and it has all the things that we
hate about really bad meetings.
hate about really bad meetings.
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i sadrži sve stvari
koje mrzimo na groznim sastancima.
koje mrzimo na groznim sastancima.
02:53
There's the moderator who has
no idea how to run the meeting.
no idea how to run the meeting.
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Tu je predsedavajući,
koji nema pojma kako da vodi sastanak.
koji nema pojma kako da vodi sastanak.
02:56
There are the participants who
have no idea why they're there.
have no idea why they're there.
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Učesnici na sastanku,
koji ne znaju zašto su tamo.
koji ne znaju zašto su tamo.
02:58
The whole thing kind of collapses
into this collaborative train wreck.
into this collaborative train wreck.
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Cela stvar se nekako uruši
u jednu zajedničku katastrofu.
u jednu zajedničku katastrofu.
03:02
And everybody leaves very angry.
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Svi odlaze sa sastanka ljuti.
03:05
It's kind of funny.
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Smešno je nekako.
03:06
(Laughter)
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(Smeh)
03:08
Let's take a quick look.
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Hajde da bacimo pogled.
03:10
(Video) Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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(Video) Cilj nam je da dođemo do dogovora
o vrlo bitnoj ponudi.
o vrlo bitnoj ponudi.
03:14
As a group, we need to decide if —
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Kao tim, moramo odlučiti da li -
03:16
bloop bloop —
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blu blup -
03:19
Hi, who just joined?
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Halo, ko nam se upravo javlja?
03:22
Hi, it's Joe. I'm working from home today.
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Halo, ovde Džo. Radim od kuće danas.
03:25
(Laughter)
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(Smeh)
03:27
Hi, Joe. Thanks for
joining us today, great.
joining us today, great.
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Ćao Džo.
Hvala što si se pridružio, sjajno.
Hvala što si se pridružio, sjajno.
03:30
I was just saying, we have a lot of people
on the call we'd like to get through,
on the call we'd like to get through,
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Upravo govorim, imamo puno ljudi
do kojih pokušavamo doći,
do kojih pokušavamo doći,
03:33
so let's skip the roll call
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tako da ću preskočiti
prozivanje poimence,
prozivanje poimence,
03:35
and I'm gonna dive right in.
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samo ću početi.
03:37
Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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Današnji cilj je da
se dogovorimo o vrlo bitnoj ponudi.
se dogovorimo o vrlo bitnoj ponudi.
03:41
As a group, we need to decide if —
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Kao tim, moramo odlučiti da li -
03:44
bloop bloop —
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blu, blup -
03:45
(Laughter)
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(Smeh)
03:47
Hi, who just joined?
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Halo, ko nam se javlja?
03:49
No? I thought I heard a beep. (Laughter)
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Ne? Mislio sam da sam čuo zvuk.
(Smeh)
(Smeh)
03:53
Sound familiar?
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Zvuči poznato?
03:55
Yeah, it sounds familiar
to me, too.
to me, too.
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Da, i meni zvuči poznato.
Nekoliko nedelja nakon što
sam to stavio na internet,
sam to stavio na internet,
03:57
A couple of weeks after I put that online,
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03:59
500,000 people in dozens of countries,
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500 000 ljudi u desetinama zemalja,
04:02
I mean dozens of countries,
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bukvalno desetinama,
04:04
watched this video.
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je pogledalo ovaj video.
04:05
And three years later, it's still getting
thousands of views every month.
thousands of views every month.
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Tri godine kasnije, i dalje ima
hiljade pregleda svaki mesec.
hiljade pregleda svaki mesec.
04:08
It's close to about a million right now.
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Sada je već blizu milion.
04:10
And in fact, some of the biggest
companies in the world,
companies in the world,
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Zapravo, neke od
najvećih kompanija sveta,
najvećih kompanija sveta,
04:12
companies that you've
heard of but I won't name,
heard of but I won't name,
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za koje ste čuli,
ali koje neću imenovati
ali koje neću imenovati
04:14
have asked for my permission to use
this video in their new-hire training
this video in their new-hire training
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su tražile moju dozvolu da koriste video
za svoje zaposlene
za svoje zaposlene
04:18
to teach their new employees how
not to run a meeting at their company.
not to run a meeting at their company.
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da ih nauče
kako da ne vode sastanak na poslu.
kako da ne vode sastanak na poslu.
04:22
And if the numbers —
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I ako svi ti brojevi -
04:24
there are a million views and it's
being used by all these companies —
being used by all these companies —
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a ima milion pregleda
od svih tih kompanija -
od svih tih kompanija -
04:26
aren't enough proof that we have
a global problem with meetings,
a global problem with meetings,
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nisu dovoljan dokaz da
imamo globalni problem sa sastancima,
imamo globalni problem sa sastancima,
04:30
there are the many, many thousands
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postoje mase i mase
04:31
of comments posted online
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komentara na internetu
04:33
after the video went up.
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nakon što je video postavljen.
04:35
Thousands of people wrote things like,
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Hiljade ljudi je pisalo stvari poput:
04:37
"OMG, that was my day today!"
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"Bože, takav je bio moj današnji dan!"
04:39
"That was my day every day!"
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"Takav je moj svaki dan!"
04:41
"This is my life."
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"Ovo je moj život."
04:42
One guy wrote,
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Jedan je napisao:
04:43
"It's funny because it's true.
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"Smešno je jer je istina.
04:45
Eerily, sadly, depressingly true.
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Zastrašujuća, tužna, deprimirajuća istina
04:46
It made me laugh until I cried.
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koja me nasmejala do suza.
04:48
And cried. And I cried some more."
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I suza. I još malo suza.
04:51
(Laughter)
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(Smeh)
04:53
This poor guy said,
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Ovaj siroti lik je napisao:
04:54
"My daily life until
retirement or death, sigh."
retirement or death, sigh."
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"Ovo je moj život iz dana u dan,
do penzije ili smrti, uzdah".
do penzije ili smrti, uzdah".
04:59
These are real quotes
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Ovo su stvarni citati
05:01
and it's real sad.
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i stvarno je tužno.
05:02
A common theme running through
all of these comments online
all of these comments online
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Tema koja se prožima kroz
sve ove komentare na internetu
sve ove komentare na internetu
05:05
is this fundamental belief
that we are powerless
that we are powerless
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je zajedničko verovanje da smo nemoćni
05:08
to do anything other
than go to meetings
than go to meetings
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da uradimo išta osim
odlaska na sastanke
odlaska na sastanke
05:10
and suffer through these
poorly run meetings
poorly run meetings
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i da se patimo kroz te
loše organizovane sastanke
loše organizovane sastanke
05:12
and live to meet another day.
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i preživimo do sledećeg.
05:14
But the truth is, we're
not powerless at all.
not powerless at all.
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Ali istina je da uopšte nismo nemoćni.
05:17
In fact, the cure for MAS
is right here in our hands.
is right here in our hands.
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U stvari, lek za SBP
je ovde u našim rukama.
je ovde u našim rukama.
05:20
It's right at our fingertips, literally.
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U vrhovima prstiju nam je, bukvalno.
05:22
It's something that I call ¡No MAS!
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I zove se - no mas!
05:26
(Laughter)
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(Smeh)
05:28
Which, if I remember my
high school Spanish,
high school Spanish,
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Što znači, ako se dobro sećam
španskog iz srednje,
španskog iz srednje,
05:30
means something like,
"Enough already, make it stop!"
"Enough already, make it stop!"
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nešto poput: "Dosta više, prekini!"
05:33
Here's how No MAS
works. It's very simple.
works. It's very simple.
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Evo kako No mas deluje.
Veoma je jednostavno.
Veoma je jednostavno.
05:36
First of all, the next time you
get a meeting invitation
get a meeting invitation
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Prvo, kada sledeći put dobijete
poziv na sastanak
poziv na sastanak
05:39
that doesn't have a lot
of information in it at all,
of information in it at all,
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koji nema puno informacija,
05:42
click the tentative button!
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kliknite na dugme Možda!
05:44
It's okay, you're allowed,
that's why it's there.
that's why it's there.
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Sve je u redu, smete to uraditi,
zato i postoji.
zato i postoji.
05:46
It's right next to the accept button.
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Pored je dugme Prihvati.
05:48
Or the maybe button, or whatever button
is there for you not to accept immediately.
is there for you not to accept immediately.
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Ili je to dugme Kasnije, koje god dugme
vas ne tera da prihvatite.
vas ne tera da prihvatite.
05:51
Then, get in touch with the person
who asked you to the meeting.
who asked you to the meeting.
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Onda, kontaktirajte
osobu koja vas je pozvala na sastanak.
osobu koja vas je pozvala na sastanak.
05:55
Tell them you're very excited
to support their work,
to support their work,
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Recite im da ste jako uzbuđeni
da podržite njihov rad,
da podržite njihov rad,
05:58
ask them what the goal
of the meeting is,
of the meeting is,
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pitajte ih šta je cilj njihovog sastanka
06:00
and tell them you're interested in learning
how you can help them achieve their goal.
how you can help them achieve their goal.
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i recite da vas interesuje da saznate
kako da im pomognete da ostvare svoj cilj.
kako da im pomognete da ostvare svoj cilj.
06:03
And if we do this often enough,
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Ako radimo ovo dovoljno često,
06:05
and we do it respectfully,
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i radimo to sa poštovanjem,
06:07
people might start to be
a little bit more thoughtful
a little bit more thoughtful
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ljudi će imati više obzira
06:09
about the way they put together
meeting invitations.
meeting invitations.
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kada sazivaju te sastanke.
I vi ćete obzirnije odlučivati
koje sastanke ćete prihvatati.
koje sastanke ćete prihvatati.
06:11
And you can make more thoughtful
decisions about accepting it.
decisions about accepting it.
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06:14
People might actually start
sending out agendas. Imagine!
sending out agendas. Imagine!
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Možda ljudi počnu i da šalju planove rada.
Zamislite!
Zamislite!
06:17
Or they might not have a conference call
with 12 people to talk about a status
with 12 people to talk about a status
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Ili neće sazivati
dvanaestoro ljudi da pričaju o statusu
dvanaestoro ljudi da pričaju o statusu
06:21
when they could just do a quick
email and get it done with.
email and get it done with.
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kada mogu samo poslati mejl
i završiti s time.
i završiti s time.
06:24
People just might start to change their
behavior because you changed yours.
behavior because you changed yours.
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Možda ljudi promene svoje ponašanje,
ako vi promenite vaše.
ako vi promenite vaše.
06:29
And they just might bring
your chair back, too. (Laughter)
your chair back, too. (Laughter)
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Možda vam čak i vrate stolicu jednom.
(Smeh)
(Smeh)
06:33
No MAS!
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No MAS!
Hvala!
06:34
Thank you.
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(Aplauz)
06:35
(Applause).
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ABOUT THE SPEAKER
David Grady - Information security managerDavid Grady is on a crusade to help you take back your calendar.
Why you should listen
David Grady is an information security manager who believes that strong communication skills are a necessity in today’s global economy. He has been a print journalist, a “PR guy” and a website producer, and has ghostwritten speeches and magazine articles for Fortune 500 company executives. A mid-life career change brought him into the world of information risk management, where every day he uses his communications experience to transform complex problems into understandable challenges.
David Grady | Speaker | TED.com