TED@State Street Boston
David Grady: How to save the world (or at least yourself) from bad meetings
David Grady: Ako ochrániť svet (alebo aspoň seba) pred zlými poradami
Filmed:
Readability: 3
2,459,605 views
Epidémia zlých porád, neefektívnych a preplnených, trápi firmy na celom svete a uvrhuje do nešťastia zamestnancov. David Grady má niekoľko nápadov, ako s nimi skoncovať.
David Grady - Information security manager
David Grady is on a crusade to help you take back your calendar. Full bio
David Grady is on a crusade to help you take back your calendar. Full bio
Double-click the English transcript below to play the video.
00:13
Picture this:
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Predstavte si toto:
00:14
It's Monday morning,
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Je pondelok ráno,
00:15
you're at the office,
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ste v kancelárii,
00:16
you're settling in for the day at work,
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pripravujete sa na pracovný deň
00:18
and this guy that you sort of
recognize from down the hall,
recognize from down the hall,
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a chlapík, ktorého občas
stretnete na chodbe,
stretnete na chodbe,
00:21
walks right into your cubicle
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príde k vášmu stolu
00:23
and he steals your chair.
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a ukradne vám stoličku.
00:24
Doesn't say a word —
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Nepovie ani slovo,
00:25
just rolls away with it.
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iba si ju vezme.
00:27
Doesn't give you any information
about why he took your chair
about why he took your chair
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Nijako vám nevysvetlí,
prečo práve vašu stoličku,
prečo práve vašu stoličku,
00:29
out of all the other chairs
that are out there.
that are out there.
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keď je ich tam kopec.
00:31
Doesn't acknowledge the fact
that you might need your chair
that you might need your chair
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Neuzná, že možno stoličku potrebujete
00:34
to get some work done today.
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na prácu v daný deň.
00:35
You wouldn't stand for
it. You'd make a stink.
it. You'd make a stink.
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Nenechali by ste to len tak.
00:37
You'd follow that guy
back to his cubicle
back to his cubicle
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Išli by ste za ním až k jeho stolu
00:39
and you'd say, "Why my chair?"
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a povedali by ste: „Prečo moju stoličku?“
00:43
Okay, so now it's Tuesday morning
and you're at the office,
and you're at the office,
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Teraz je utorok ráno, ste v kancelárii
00:47
and a meeting invitation pops
up in your calendar.
up in your calendar.
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a v kalendári sa objaví
pozvanie na poradu.
pozvanie na poradu.
00:50
(Laughter)
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(smiech)
00:51
And it's from this woman who you
kind of know from down the hall,
kind of know from down the hall,
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Je od ženy, ktorú trochu poznáte z chodby,
a v riadku predmet stojí projekt,
00:54
and the subject line references some
project that you heard a little bit about.
project that you heard a little bit about.
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o ktorom ste už niečo počuli.
00:58
But there's no agenda.
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Ale chýba program porady.
01:00
There's no information about why
you were invited to the meeting.
you were invited to the meeting.
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Chýba vysvetlenie, prečo vás
na poradu pozývajú.
na poradu pozývajú.
01:03
And yet you accept the
meeting invitation, and you go.
meeting invitation, and you go.
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Aj napriek tomu pozvanie prijmete a idete.
Keď tento vysoko neproduktívny
meeting skončí,
meeting skončí,
01:07
And when this highly
unproductive session is over,
unproductive session is over,
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01:10
you go back to your desk,
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vrátite sa k stolu,
01:12
and you stand at your
desk and you say,
desk and you say,
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zostanete tam a poviete si:
01:14
"Boy, I wish I had those two hours back,
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„Kiežby som mohol
získať tie 2 hodiny späť,
získať tie 2 hodiny späť,
01:16
like I wish I had my chair back."
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ako aj moju stoličku.“
(smiech)
01:18
(Laughter)
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01:20
Every day, we allow our coworkers,
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Každý deň dovoľujeme našim kolegom,
01:22
who are otherwise very,
very nice people,
very nice people,
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ktorí sú v iných ohľadoch
veľmi dobrí ľudia,
veľmi dobrí ľudia,
01:24
to steal from us.
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okradnúť nás.
01:26
And I'm talking about something far
more valuable than office furniture.
more valuable than office furniture.
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Mám na mysli niečo oveľa hodnotnejšie
ako kancelársky nábytok.
01:30
I'm talking about time. Your time.
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Hovorím o čase. Vašom čase.
01:33
In fact, I believe that
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Myslím, že sa nachádzame
uprostred celosvetovej epidémie
uprostred celosvetovej epidémie
01:36
we are in the middle
of a global epidemic
of a global epidemic
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novej hroznej choroby s názvom SBP [MAS]:
01:38
of a terrible new illness
known as MAS:
known as MAS:
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Syndróm bezmyšlienkovitého prijímania
[Mindless Accept Syndrome]
[Mindless Accept Syndrome]
01:43
Mindless Accept Syndrome.
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01:46
(Laughter)
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(smiech)
Hlavné príznaky syndrómu
bezmyšlienkovitého prijímania sú
bezmyšlienkovitého prijímania sú
01:48
The primary symptom of
Mindless Accept Syndrome
Mindless Accept Syndrome
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prijímať pozvania
01:50
is just accepting a meeting invitation
the minute it pops up in your calendar.
the minute it pops up in your calendar.
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hneď čo sa objavia v kalendári.
(smiech)
01:54
(Laughter)
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01:55
It's an involuntary reflex — ding,
click, bing — it's in your calendar,
click, bing — it's in your calendar,
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Je to podmienený reflex,
ding klik bing a je vo vašom kalendári.
ding klik bing a je vo vašom kalendári.
01:59
"Gotta go, I'm already late
for a meeting." (Laughter)
for a meeting." (Laughter)
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„Už musím ísť, meškám na poradu.“
(smiech)
(smiech)
02:02
Meetings are important, right?
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Porady sú dôležité, však?
02:05
And collaboration is key to
the success of any enterprise.
the success of any enterprise.
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A spolupráca je kľúčom k úspechu firmy.
Dobre zorganizovaná porada môže
02:08
And a well-run meeting can yield
really positive, actionable results.
really positive, actionable results.
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priniesť pozitívne a použiteľné výsledky.
02:11
But between globalization
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Uprostred globalizácie
02:13
and pervasive information technology,
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a všadeprítomných informačných technológií
02:15
the way that we work
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sa však náš spôsob práce
02:17
has really changed dramatically
over the last few years.
over the last few years.
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v posledných rokoch dramaticky zmenil.
02:20
And we're miserable. (Laughter)
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Sme na tom biedne.
(smiech)
(smiech)
02:23
And we're miserable not because the
other guy can't run a good meeting,
other guy can't run a good meeting,
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Sme na tom biedne nie preto,
že iní nevedia dobre zorganizovať poradu,
02:27
it's because of MAS, our
Mindless Accept Syndrome,
Mindless Accept Syndrome,
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ale kvôli SBP, nášmu syndrómu
bezmyšlienkovitého prijímania,
bezmyšlienkovitého prijímania,
02:30
which is a self-inflicted wound.
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túto ranu si spôsobujeme sami.
02:33
Actually, I have evidence to prove
that MAS is a global epidemic.
that MAS is a global epidemic.
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Mám dôkazy o tom, že SBP
je celosvetová epidémia.
je celosvetová epidémia.
02:39
Let me tell you why.
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Hneď vám vysvetlím prečo.
02:40
A couple of years ago, I put a video
on Youtube, and in the video,
on Youtube, and in the video,
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Pred pár rokmi som pridal
na YouTube video,
na YouTube video,
v ktorom som napodobnil všetky možné
02:45
I acted out every terrible
conference call you've ever been on.
conference call you've ever been on.
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hrozné konferenčné hovory.
02:48
It goes on for about five minutes,
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Trvá asi 5 minút
02:49
and it has all the things that we
hate about really bad meetings.
hate about really bad meetings.
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a obsahuje všetko to, čo
neznášame na zlých poradách.
neznášame na zlých poradách.
02:53
There's the moderator who has
no idea how to run the meeting.
no idea how to run the meeting.
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Je tam moderátor, ktorý nemá ani poňatia
o tom, ako moderovať poradu.
02:56
There are the participants who
have no idea why they're there.
have no idea why they're there.
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Sú tam účastníci, ktorí netušia,
prečo tam sú.
02:58
The whole thing kind of collapses
into this collaborative train wreck.
into this collaborative train wreck.
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V istom zmysle sa odohráva akési
spoločné vykoľajenie.
03:02
And everybody leaves very angry.
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Všetci vyjdú nahnevaní.
03:05
It's kind of funny.
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Je celkom vtipné.
03:06
(Laughter)
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(smiech)
03:08
Let's take a quick look.
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Pozrime si kúsok videa.
(video)
Naším dnešným cieľom je
Naším dnešným cieľom je
03:10
(Video) Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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zhodnúť sa na veľmi dôležitom návrhu.
Ako skupina musíme rozhodnúť...
03:14
As a group, we need to decide if —
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03:16
bloop bloop —
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blup blup...
(smiech)
03:19
Hi, who just joined?
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Dobrý deň, kto sa pripojil?
03:22
Hi, it's Joe. I'm working from home today.
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Dobrý deň, tu je Joe.
Dnes pracujem z domu.
Dnes pracujem z domu.
03:25
(Laughter)
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(smiech)
03:27
Hi, Joe. Thanks for
joining us today, great.
joining us today, great.
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Dobrý deň, Joe. Cením si,
že ste sa k nám pridali, výborne.
že ste sa k nám pridali, výborne.
Vravel som, zvolali sme veľa ľudí,
03:30
I was just saying, we have a lot of people
on the call we'd like to get through,
on the call we'd like to get through,
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03:33
so let's skip the roll call
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nejdem preto registrovať,
03:35
and I'm gonna dive right in.
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kto je prítomný, a hneď začnem.
03:37
Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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Naším dnešným cieľom je zhodnúť sa
na jednom veľmi dôležitom návrhu.
03:41
As a group, we need to decide if —
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Ako skupina by sme mali rozhodnúť, či...
03:44
bloop bloop —
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blup, blup...
03:45
(Laughter)
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(smiech)
03:47
Hi, who just joined?
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Dobrý deň, kto sa pripojil?
03:49
No? I thought I heard a beep. (Laughter)
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Nikto? Zdalo sa mi, že som počul pípnutie.
(smiech)
(smiech)
03:53
Sound familiar?
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Je vám to povedomé?
03:55
Yeah, it sounds familiar
to me, too.
to me, too.
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Áno, mne je to tiež povedomé.
03:57
A couple of weeks after I put that online,
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Pár týždňov po nahratí videa
03:59
500,000 people in dozens of countries,
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ho videlo 500 000 ľudí
04:02
I mean dozens of countries,
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z desiatok krajín,
04:04
watched this video.
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áno, z desiatok krajín.
04:05
And three years later, it's still getting
thousands of views every month.
thousands of views every month.
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3 roky nato sa stále prehráva
stovky ráz mesačne.
stovky ráz mesačne.
04:08
It's close to about a million right now.
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Čoskoro dosiahne milión pozretí.
04:10
And in fact, some of the biggest
companies in the world,
companies in the world,
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Niektoré z najväčších svetových firiem,
04:12
companies that you've
heard of but I won't name,
heard of but I won't name,
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firiem, ktoré poznáte,
ale nebudem menovať,
ale nebudem menovať,
04:14
have asked for my permission to use
this video in their new-hire training
this video in their new-hire training
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ma požiadali o povolenie
používať toto video na školenie
nových zamestnancov,
nových zamestnancov,
04:18
to teach their new employees how
not to run a meeting at their company.
not to run a meeting at their company.
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aby ich naučili ako
neviesť firemnú poradu.
neviesť firemnú poradu.
04:22
And if the numbers —
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Ak tieto čísla,
milión prehratí a všetky tie firmy,
04:24
there are a million views and it's
being used by all these companies —
being used by all these companies —
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nie sú dostatočným dôkazom
04:26
aren't enough proof that we have
a global problem with meetings,
a global problem with meetings,
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o tom, že porady sú celosvetový problém,
04:30
there are the many, many thousands
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mám aj tisícky
04:31
of comments posted online
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online komentárov,
04:33
after the video went up.
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ktoré sa objavili po publikovaní videa.
04:35
Thousands of people wrote things like,
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Tisícky ľudí napísali niečo ako:
04:37
"OMG, that was my day today!"
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„Pane bože, dnes sa stalo presne toto!“
04:39
"That was my day every day!"
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„Toto sa deje každý deň!“
04:41
"This is my life."
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„To je môj život.“
04:42
One guy wrote,
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Jeden chlapík napísal:
„Je to vtipné, lebo to je pravda.
„Je to vtipné, lebo to je pravda.
04:43
"It's funny because it's true.
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04:45
Eerily, sadly, depressingly true.
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Znepokojujúca, smutná
a deprimujúca pravda.
a deprimujúca pravda.
04:46
It made me laugh until I cried.
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Smial som sa až do plaču.
04:48
And cried. And I cried some more."
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A potom som plakal.
A potom som plakal ďalej.“
A potom som plakal ďalej.“
04:51
(Laughter)
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(smiech)
04:53
This poor guy said,
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Tento úbohý človek povedal:
04:54
"My daily life until
retirement or death, sigh."
retirement or death, sigh."
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„Môj každodenný život až
do dôchodku alebo smrti. Vzdych.“
do dôchodku alebo smrti. Vzdych.“
04:59
These are real quotes
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Ľudia to skutočne povedali a je to smutné.
05:01
and it's real sad.
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05:02
A common theme running through
all of these comments online
all of these comments online
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Spoločným prvkom všetkých
tých online komentárov je,
tých online komentárov je,
05:05
is this fundamental belief
that we are powerless
that we are powerless
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že veríme v našu bezmocnosť
robiť niečo iné, ako ísť na porady,
05:08
to do anything other
than go to meetings
than go to meetings
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05:10
and suffer through these
poorly run meetings
poorly run meetings
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odtrpieť tie zle vedené porady
05:12
and live to meet another day.
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a žiť s cieľom odbiť si ďalší deň.
05:14
But the truth is, we're
not powerless at all.
not powerless at all.
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Pravdou však je, že nie sme bezmocní.
05:17
In fact, the cure for MAS
is right here in our hands.
is right here in our hands.
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Liek na SBP je v skutočnosti
v našich rukách.
v našich rukách.
Doslova ho máme na dosah.
05:20
It's right at our fingertips, literally.
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05:22
It's something that I call ¡No MAS!
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Volám to Stop SBP!
[No MAS]
[No MAS]
05:26
(Laughter)
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(smiech)
05:28
Which, if I remember my
high school Spanish,
high school Spanish,
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Ak si dobre pamätám hodiny španielčiny,
05:30
means something like,
"Enough already, make it stop!"
"Enough already, make it stop!"
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znamená to „Už by stačilo!“. [No MAS]
05:33
Here's how No MAS
works. It's very simple.
works. It's very simple.
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Stop SBP funguje jednoducho.
05:36
First of all, the next time you
get a meeting invitation
get a meeting invitation
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Po prvé, keď najbližšie dostanete pozvanie
05:39
that doesn't have a lot
of information in it at all,
of information in it at all,
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bez ďalších informácií,
kliknite na tlačidlo Možno.
05:42
click the tentative button!
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05:44
It's okay, you're allowed,
that's why it's there.
that's why it's there.
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Nič sa nedeje, môžete to
urobiť, preto tam je.
urobiť, preto tam je.
Je vedľa tlačidla Prijať.
05:46
It's right next to the accept button.
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05:48
Or the maybe button, or whatever button
is there for you not to accept immediately.
is there for you not to accept immediately.
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Je to tlačidlo Možno alebo iné tlačidlo,
ktoré umožňuje neprijať pozvanie okamžite.
05:51
Then, get in touch with the person
who asked you to the meeting.
who asked you to the meeting.
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Potom kontaktujte
odosielateľa pozvania.
05:55
Tell them you're very excited
to support their work,
to support their work,
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Opíšte mu svoje nadšenie
podporiť jeho prácu,
podporiť jeho prácu,
05:58
ask them what the goal
of the meeting is,
of the meeting is,
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opýtajte sa ho na cieľ
porady a napíšte mu,
porady a napíšte mu,
06:00
and tell them you're interested in learning
how you can help them achieve their goal.
how you can help them achieve their goal.
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že by ste radi vedeli,
ako mu ho môžete pomôcť dosiahnuť.
06:03
And if we do this often enough,
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Ak to budeme robiť často a s úctou,
06:05
and we do it respectfully,
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06:07
people might start to be
a little bit more thoughtful
a little bit more thoughtful
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možno ostatní začnú vytvárať
06:09
about the way they put together
meeting invitations.
meeting invitations.
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pozvania ohľaduplnejšie.
06:11
And you can make more thoughtful
decisions about accepting it.
decisions about accepting it.
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A vy sa budete môcť rozumnejšie
rozhodnúť, či ich prijmete.
rozhodnúť, či ich prijmete.
06:14
People might actually start
sending out agendas. Imagine!
sending out agendas. Imagine!
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Dokonca môžete začať posielať
programy. Predstavte si to!
programy. Predstavte si to!
06:17
Or they might not have a conference call
with 12 people to talk about a status
with 12 people to talk about a status
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Alebo môžete nezvolať prednášku
s 12 účastníkmi o nejakom stave,
06:21
when they could just do a quick
email and get it done with.
email and get it done with.
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ak môžete iba rozposlať
krátky e-mail a vyriešiť to hneď.
06:24
People just might start to change their
behavior because you changed yours.
behavior because you changed yours.
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Ostatní možno začnú meniť svoje správanie,
lebo sa zmenilo to vaše.
06:29
And they just might bring
your chair back, too. (Laughter)
your chair back, too. (Laughter)
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Možno vám dokonca vrátia stoličku.
06:33
No MAS!
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Stop SBP!
06:34
Thank you.
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Ďakujem.
06:35
(Applause).
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(potlesk)
ABOUT THE SPEAKER
David Grady - Information security managerDavid Grady is on a crusade to help you take back your calendar.
Why you should listen
David Grady is an information security manager who believes that strong communication skills are a necessity in today’s global economy. He has been a print journalist, a “PR guy” and a website producer, and has ghostwritten speeches and magazine articles for Fortune 500 company executives. A mid-life career change brought him into the world of information risk management, where every day he uses his communications experience to transform complex problems into understandable challenges.
David Grady | Speaker | TED.com