TED@State Street Boston
David Grady: How to save the world (or at least yourself) from bad meetings
David Grady: Kaip išgelbėti pasaulį (ar bent save) nuo blogų susirinkimų
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Readability: 3
2,459,605 views
Prastų, neproduktyvių ir perpildytų susirinkimų epidemija užkariauja pasaulio verslus ir taip liūdina darbuotojus. David Graby turi keletą pasiūlymų tam sustabdyti.
David Grady - Information security manager
David Grady is on a crusade to help you take back your calendar. Full bio
David Grady is on a crusade to help you take back your calendar. Full bio
Double-click the English transcript below to play the video.
Pabandykit įsivaizduoti:
00:13
Picture this:
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pirmadienio rytas,
00:14
It's Monday morning,
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00:15
you're at the office,
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ateini į biurą,
00:16
you're settling in for the day at work,
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ruošies pradėt darbo dieną,
00:18
and this guy that you sort of
recognize from down the hall,
recognize from down the hall,
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ir staiga prisistato vyras,
00:21
walks right into your cubicle
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lyg matytas kažkur koridoriuj,
00:23
and he steals your chair.
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ir pavogia tavo kėdę.
00:24
Doesn't say a word —
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Nė žodžio -
00:25
just rolls away with it.
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nustumia ją ir tiek.
00:27
Doesn't give you any information
about why he took your chair
about why he took your chair
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Jokio paaiškinimo,
kodėl iš visų kėdžių
išsirinko būtent tavo.
išsirinko būtent tavo.
00:29
out of all the other chairs
that are out there.
that are out there.
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00:31
Doesn't acknowledge the fact
that you might need your chair
that you might need your chair
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Jam nė motais, jog gal tos kėdės prireiks,
00:34
to get some work done today.
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kad sugebėtum ką nuveikt.
00:35
You wouldn't stand for
it. You'd make a stink.
it. You'd make a stink.
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Šito tai jau nepakęsi.
Kovosi.
Kovosi.
00:37
You'd follow that guy
back to his cubicle
back to his cubicle
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Nuseksi iki jo vietos ir paklausi,
00:39
and you'd say, "Why my chair?"
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„Kodėl paėmei būtent mano kėdę?“
00:43
Okay, so now it's Tuesday morning
and you're at the office,
and you're at the office,
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Dabar, įsivaizduokit, antradienis,
jūs biure,
jūs biure,
00:47
and a meeting invitation pops
up in your calendar.
up in your calendar.
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ir kalendoriaus lange
00:50
(Laughter)
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iššoka kvietimas į susirinkimą.
00:51
And it's from this woman who you
kind of know from down the hall,
kind of know from down the hall,
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Kviečia kaip ir pažįstama
iš kito koridoriaus galo.
iš kito koridoriaus galo.
00:54
and the subject line references some
project that you heard a little bit about.
project that you heard a little bit about.
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Tema – projektas,
apie kurį kažkiek girdėjai.
apie kurį kažkiek girdėjai.
00:58
But there's no agenda.
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Daugiau jokių detalių.
01:00
There's no information about why
you were invited to the meeting.
you were invited to the meeting.
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Neaišku, kodėl tu kviečiamas.
01:03
And yet you accept the
meeting invitation, and you go.
meeting invitation, and you go.
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Nepaisant to, priimi kvietimą ir eini.
01:07
And when this highly
unproductive session is over,
unproductive session is over,
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Po nepaprastai neproduktyvios sesijos
01:10
you go back to your desk,
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grįžti prie savo darbo stalo,
01:12
and you stand at your
desk and you say,
desk and you say,
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stoviniuoji ir ištari:
01:14
"Boy, I wish I had those two hours back,
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„Vargeli! Jei tik kas grąžintų
tas dvi valandas.
tas dvi valandas.
01:16
like I wish I had my chair back."
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Lygiai kaip kas norėčiau,
kad gražintų kėdę.“
kad gražintų kėdę.“
01:18
(Laughter)
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(Juokas)
01:20
Every day, we allow our coworkers,
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Kasdien mes leidžiam savo kolegoms,
01:22
who are otherwise very,
very nice people,
very nice people,
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šiaip jau labai maloniems žmonėms,
01:24
to steal from us.
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iš mūsų vogti.
01:26
And I'm talking about something far
more valuable than office furniture.
more valuable than office furniture.
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Nekalbu apie biuro baldus,
01:30
I'm talking about time. Your time.
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bet apie kai ką brangesnio – laiką.
Tavo laiką.
Tavo laiką.
01:33
In fact, I believe that
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Esu įsitikinęs,
01:36
we are in the middle
of a global epidemic
of a global epidemic
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kad išgyvename globalią
baisios naujos ligos, MAS, epidemiją.
baisios naujos ligos, MAS, epidemiją.
01:38
of a terrible new illness
known as MAS:
known as MAS:
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01:43
Mindless Accept Syndrome.
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MAS -
bereikšmių sutikimų sindromas.
bereikšmių sutikimų sindromas.
01:46
(Laughter)
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(Juokas)
01:48
The primary symptom of
Mindless Accept Syndrome
Mindless Accept Syndrome
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Pirminis požymis:
01:50
is just accepting a meeting invitation
the minute it pops up in your calendar.
the minute it pops up in your calendar.
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kalendoriaus lange iššoka kvietimas
ir tu jį kaipmat priimi.
ir tu jį kaipmat priimi.
01:54
(Laughter)
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(Juokas)
01:55
It's an involuntary reflex — ding,
click, bing — it's in your calendar,
click, bing — it's in your calendar,
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Nesąmoningu refleksu įrašai jį
į dienotvarkę
į dienotvarkę
01:59
"Gotta go, I'm already late
for a meeting." (Laughter)
for a meeting." (Laughter)
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ir tau reikia eiti, nes jau vėluoji!
02:02
Meetings are important, right?
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Susirinkimai yra svarbūs,
ar ne taip?
ar ne taip?
02:05
And collaboration is key to
the success of any enterprise.
the success of any enterprise.
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O bendradarbiavimas –
bet kokio projekto sėkmės raktas.
bet kokio projekto sėkmės raktas.
02:08
And a well-run meeting can yield
really positive, actionable results.
really positive, actionable results.
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Geri susirinkimai neša teigiamus,
realius rezultatus.
realius rezultatus.
02:11
But between globalization
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Per paskutinius kelerius metus
02:13
and pervasive information technology,
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globalizacija ir
informacinės technologijos
informacinės technologijos
02:15
the way that we work
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aukštyn kojom apvertė
02:17
has really changed dramatically
over the last few years.
over the last few years.
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mūsų darbo įpročius.
02:20
And we're miserable. (Laughter)
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Mes labai liūdni.
02:23
And we're miserable not because the
other guy can't run a good meeting,
other guy can't run a good meeting,
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Ir ne todėl, kad ne visi
rengia kokybiškus susirinkimus,
rengia kokybiškus susirinkimus,
02:27
it's because of MAS, our
Mindless Accept Syndrome,
Mindless Accept Syndrome,
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o dėl MAS,
mūsų bereikšmių sutikimų sindromo.
mūsų bereikšmių sutikimų sindromo.
02:30
which is a self-inflicted wound.
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Tai žaizda, kuria patys sau ir atvėrėm.
02:33
Actually, I have evidence to prove
that MAS is a global epidemic.
that MAS is a global epidemic.
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Iš tiesų tai aš neturiu jokių įrodymų,
kad MAS virsta globalia epidemija.
kad MAS virsta globalia epidemija.
02:39
Let me tell you why.
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Pasakysiu kodėl.
02:40
A couple of years ago, I put a video
on Youtube, and in the video,
on Youtube, and in the video,
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Prieš porą metų į Youtube įkėliau įrašą,
kuriame suvaidinau
kuriame suvaidinau
02:45
I acted out every terrible
conference call you've ever been on.
conference call you've ever been on.
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patį baisiausią konferencinį skambutį,
kuriam esat kada buvę.
kuriam esat kada buvę.
02:48
It goes on for about five minutes,
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Jis tęsiasi apie penkias minutes
02:49
and it has all the things that we
hate about really bad meetings.
hate about really bad meetings.
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ir jame rasi visas didžiausias
konferencinio skambučio ydas:
konferencinio skambučio ydas:
02:53
There's the moderator who has
no idea how to run the meeting.
no idea how to run the meeting.
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tai ir moderatorius, neturintis
žalio supratimo, kaip jam vadovauti;
žalio supratimo, kaip jam vadovauti;
02:56
There are the participants who
have no idea why they're there.
have no idea why they're there.
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ir dalyviai, nesuprantantys,
ko ten susirinko.
ko ten susirinko.
02:58
The whole thing kind of collapses
into this collaborative train wreck.
into this collaborative train wreck.
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Bendromis pastangomis
skambutis virsta į traukinio katastrofą.
skambutis virsta į traukinio katastrofą.
03:02
And everybody leaves very angry.
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Visi išsiskirsto baisiai įpykę.
03:05
It's kind of funny.
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Kažkiek komiška.
03:06
(Laughter)
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(Juokas)
03:08
Let's take a quick look.
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Užmeskim akį:
03:10
(Video) Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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„Mūsų tikslas šiandien yra
priimti sprendimą labai svarbaus
priimti sprendimą labai svarbaus
03:14
As a group, we need to decide if —
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pasiūlymo klausimu.
Turim nuspręst, ar...“
Turim nuspręst, ar...“
03:16
bloop bloop —
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– pyp pyp –
03:19
Hi, who just joined?
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„Sveiki, kas čia?“
03:22
Hi, it's Joe. I'm working from home today.
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„Labas, čia Joe. Šiandien dirbu iš namų.“
03:25
(Laughter)
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(Juokas)
03:27
Hi, Joe. Thanks for
joining us today, great.
joining us today, great.
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„Sveikas, Joe. Puiku, kad prisijungei.
03:30
I was just saying, we have a lot of people
on the call we'd like to get through,
on the call we'd like to get through,
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Taigi kadangi mūsų daug,
03:33
so let's skip the roll call
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praleisiu vardų sąrašą
03:35
and I'm gonna dive right in.
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ir einu tiesiai prie reikalo.
03:37
Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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Mūsų tikslas šiandien yra
priimti sprendimą labai svarbaus
priimti sprendimą labai svarbaus
03:41
As a group, we need to decide if —
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pasiūlymo klausimu.
Kartu turim nuspręst, ar...“
Kartu turim nuspręst, ar...“
03:44
bloop bloop —
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– pyp pyp –
03:45
(Laughter)
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(Juokas)
03:47
Hi, who just joined?
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„Sveiki, kas čia?
03:49
No? I thought I heard a beep. (Laughter)
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Nieko? Pasigirdo.“
03:53
Sound familiar?
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Pažįstama?
03:55
Yeah, it sounds familiar
to me, too.
to me, too.
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Taip, man taip pat.
03:57
A couple of weeks after I put that online,
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Per pora savaičių
03:59
500,000 people in dozens of countries,
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įrašą peržiūrėjo 500 000 žmonių
04:02
I mean dozens of countries,
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dešimtyse valstybių.
04:04
watched this video.
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Dešimtyse.
04:05
And three years later, it's still getting
thousands of views every month.
thousands of views every month.
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Ir po trejų metų
kas mėnesį jį peržiūri tūkstančiai.
kas mėnesį jį peržiūri tūkstančiai.
04:08
It's close to about a million right now.
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Dabar jau beveik milijonas.
04:10
And in fact, some of the biggest
companies in the world,
companies in the world,
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Vienos didžiausių pasaulio kompanijų
04:12
companies that you've
heard of but I won't name,
heard of but I won't name,
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paprašė manęs leidimo
04:14
have asked for my permission to use
this video in their new-hire training
this video in their new-hire training
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naudoti įrašą darbuotojų apmokymuose,
04:18
to teach their new employees how
not to run a meeting at their company.
not to run a meeting at their company.
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kad parodytų, kaip nereikia
vadovauti susirinkimui.
vadovauti susirinkimui.
04:22
And if the numbers —
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Ir jei šie skaičiai neįtikina,
04:24
there are a million views and it's
being used by all these companies —
being used by all these companies —
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kad tai globali problema,
04:26
aren't enough proof that we have
a global problem with meetings,
a global problem with meetings,
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kad tai globali problema,
04:30
there are the many, many thousands
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tai tūkstančiai komentarų,
04:31
of comments posted online
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pasirodžiusių po įrašo
patalpinimo,
patalpinimo,
04:33
after the video went up.
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įtikins.
04:35
Thousands of people wrote things like,
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Žmonės rašė:
04:37
"OMG, that was my day today!"
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„O Dieve! Tai mano diena!”
04:39
"That was my day every day!"
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„Čia mano kasdienybė!”
04:41
"This is my life."
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„Mano gyvenimas.”
04:42
One guy wrote,
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Kitas parašė:
04:43
"It's funny because it's true.
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„Juokinga, nes tiesa.
04:45
Eerily, sadly, depressingly true.
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Liūdna, skaudi tiesi.
04:46
It made me laugh until I cried.
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Juokiausi, kol apsiverkiau.
04:48
And cried. And I cried some more."
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Tada dar paverkiau. Ir dar truputį.“
Šis vargšas žmogus pasakė:
04:51
(Laughter)
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04:53
This poor guy said,
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„Mano kasdienybė
04:54
"My daily life until
retirement or death, sigh."
retirement or death, sigh."
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iki pensijos arba mirties.
Atodūsis.”
04:59
These are real quotes
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Tai tikri žodžiai
05:01
and it's real sad.
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ir dėl to labai liūdna.
05:02
A common theme running through
all of these comments online
all of these comments online
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Visus šiuos komentarus
05:05
is this fundamental belief
that we are powerless
that we are powerless
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vienija įsitikinimas,
05:08
to do anything other
than go to meetings
than go to meetings
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kad nėra kitos išeities,
05:10
and suffer through these
poorly run meetings
poorly run meetings
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tik eiti į susirinkimus ir
kęsti prastą vadovavimą
kęsti prastą vadovavimą
05:12
and live to meet another day.
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ir kaip nors ištverti iki rytdienos.
05:14
But the truth is, we're
not powerless at all.
not powerless at all.
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Bet mes juk visai ne bejėgiai.
05:17
In fact, the cure for MAS
is right here in our hands.
is right here in our hands.
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Vaistas nuo MAS mūsų rankose,
05:20
It's right at our fingertips, literally.
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pirštų galiukuose,
tikrąja to žodžio prasme.
tikrąja to žodžio prasme.
05:22
It's something that I call ¡No MAS!
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Vadinu tai ¡No MAS!,
(Juokas)
05:26
(Laughter)
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Kas, jei pamenu teisingai,
05:28
Which, if I remember my
high school Spanish,
high school Spanish,
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05:30
means something like,
"Enough already, make it stop!"
"Enough already, make it stop!"
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Ispaniškai reiškia “Gana! Užtenka!”
05:33
Here's how No MAS
works. It's very simple.
works. It's very simple.
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Viskas labai paprasta.
05:36
First of all, the next time you
get a meeting invitation
get a meeting invitation
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Visų pirma, kitąkart
gavę kvietimą į susirinkimą,
gavę kvietimą į susirinkimą,
05:39
that doesn't have a lot
of information in it at all,
of information in it at all,
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kuriame nėra jokios informacijos,
05:42
click the tentative button!
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spauskit neapsisprendimo mygtuką.
05:44
It's okay, you're allowed,
that's why it's there.
that's why it's there.
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Viskas gerai, nieko blogo,
tam jis ten ir yra.
tam jis ten ir yra.
05:46
It's right next to the accept button.
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Jis prie pat sutikimo mygtuko.
05:48
Or the maybe button, or whatever button
is there for you not to accept immediately.
is there for you not to accept immediately.
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Jis prie pat sutikimo mygtuko.
Arba tai „gal" mygtukas, ar
bet koks kitas nepriimantis susirinkimo.
bet koks kitas nepriimantis susirinkimo.
05:51
Then, get in touch with the person
who asked you to the meeting.
who asked you to the meeting.
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Tada susisiekit su kviečiančiuoju.
05:55
Tell them you're very excited
to support their work,
to support their work,
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Išreikškit paramą,
05:58
ask them what the goal
of the meeting is,
of the meeting is,
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paklauskit apie susirinkimo tikslą
06:00
and tell them you're interested in learning
how you can help them achieve their goal.
how you can help them achieve their goal.
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ir pasakykit, kad norėtumėt padėt
jį pasiekti.
jį pasiekti.
06:03
And if we do this often enough,
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Jei mes tai darysim pakankamai dažnai
06:05
and we do it respectfully,
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ir su pagarba,
06:07
people might start to be
a little bit more thoughtful
a little bit more thoughtful
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gal kiti pradės galvoti apie tai,
06:09
about the way they put together
meeting invitations.
meeting invitations.
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ką ir kaip kviesti į susirinkimus,
06:11
And you can make more thoughtful
decisions about accepting it.
decisions about accepting it.
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o jūs geriau pagalvosit
prieš sutikdami dalyvauti.
prieš sutikdami dalyvauti.
06:14
People might actually start
sending out agendas. Imagine!
sending out agendas. Imagine!
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Gal kas netgi
atsiųs susitikimo dienotvarkę
atsiųs susitikimo dienotvarkę
06:17
Or they might not have a conference call
with 12 people to talk about a status
with 12 people to talk about a status
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ar vietoj konferencinio skambučio
su dvylika atsakovų
su dvylika atsakovų
06:21
when they could just do a quick
email and get it done with.
email and get it done with.
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reikalą išspręs el. paštu.
06:24
People just might start to change their
behavior because you changed yours.
behavior because you changed yours.
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Žmonės pakeis savo elgesį,
nes tu pakeitei savąjį.
nes tu pakeitei savąjį.
06:29
And they just might bring
your chair back, too. (Laughter)
your chair back, too. (Laughter)
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O gal net ir kėdę parneš.
06:33
No MAS!
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NoMAS.
06:34
Thank you.
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Ačiū!
06:35
(Applause).
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ABOUT THE SPEAKER
David Grady - Information security managerDavid Grady is on a crusade to help you take back your calendar.
Why you should listen
David Grady is an information security manager who believes that strong communication skills are a necessity in today’s global economy. He has been a print journalist, a “PR guy” and a website producer, and has ghostwritten speeches and magazine articles for Fortune 500 company executives. A mid-life career change brought him into the world of information risk management, where every day he uses his communications experience to transform complex problems into understandable challenges.
David Grady | Speaker | TED.com