TED@State Street Boston
David Grady: How to save the world (or at least yourself) from bad meetings
Deivids Greidijs: Kā izglābt pasauli (vai vismaz sevi) no sliktām sanāksmēm
Filmed:
Readability: 3
2,459,605 views
Pasaules uzņēmumus ir pārņēmusi sliktu, nelietderīgu un pārpildītu sanāksmju epidēmija, kas padara to darbiniekus nelaimīgus. Deividam Greidijam ir dažas idejas, kā to novērst.
David Grady - Information security manager
David Grady is on a crusade to help you take back your calendar. Full bio
David Grady is on a crusade to help you take back your calendar. Full bio
Double-click the English transcript below to play the video.
00:13
Picture this:
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Iedomājieties:
00:14
It's Monday morning,
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ir pirmdienas rīts,
00:15
you're at the office,
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jūs esat birojā,
00:16
you're settling in for the day at work,
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jūs iekārtojaties darba dienai,
00:18
and this guy that you sort of
recognize from down the hall,
recognize from down the hall,
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kad kāds kolēģis, kuru puslīdz pazīstat,
00:21
walks right into your cubicle
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ienāk jūsu kabinetā
00:23
and he steals your chair.
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un savāc jūsu krēslu.
00:24
Doesn't say a word —
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Nepasaka ne vārda,
vienkārši aizstumj to projām.
00:25
just rolls away with it.
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00:27
Doesn't give you any information
about why he took your chair
about why he took your chair
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Nepaskaidro,
kāpēc paņēma tieši jūsu krēslu,
kāpēc paņēma tieši jūsu krēslu,
00:29
out of all the other chairs
that are out there.
that are out there.
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no visiem citiem krēsliem.
00:31
Doesn't acknowledge the fact
that you might need your chair
that you might need your chair
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Neatzīst, ka jums krēslu varētu vajadzēt,
lai šodien varētu pastrādāt.
00:34
to get some work done today.
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00:35
You wouldn't stand for
it. You'd make a stink.
it. You'd make a stink.
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Jūs to nepieļautu! Jūs celtu traci.
00:37
You'd follow that guy
back to his cubicle
back to his cubicle
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Jūs sekotu viņam uz kabinetu
00:39
and you'd say, "Why my chair?"
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un jautātu: „Kāpēc tieši manu krēslu?”
00:43
Okay, so now it's Tuesday morning
and you're at the office,
and you're at the office,
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Nu ir otrdienas rīts, un jūs esat birojā,
00:47
and a meeting invitation pops
up in your calendar.
up in your calendar.
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un kalendārā izlec ielūgums uz sapulci.
00:50
(Laughter)
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(Smiekli)
00:51
And it's from this woman who you
kind of know from down the hall,
kind of know from down the hall,
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Tas ir no kolēģes, kuru puslīdz pazīstat,
00:54
and the subject line references some
project that you heard a little bit about.
project that you heard a little bit about.
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un pie temata ir ierakstīts projekts,
par ko esat kaut ko dzirdējuši.
par ko esat kaut ko dzirdējuši.
00:58
But there's no agenda.
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Bet nav dienaskārtības.
01:00
There's no information about why
you were invited to the meeting.
you were invited to the meeting.
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Nav informācijas,
kāpēc uz sanāksmi aicina jūs,
kāpēc uz sanāksmi aicina jūs,
01:03
And yet you accept the
meeting invitation, and you go.
meeting invitation, and you go.
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taču jūs apstiprināt ielūgumu
un piedalāties.
un piedalāties.
01:07
And when this highly
unproductive session is over,
unproductive session is over,
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Kad šī ārkārtīgi nelietderīgā
tikšanās ir galā,
tikšanās ir galā,
01:10
you go back to your desk,
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jūs dodaties atpakaļ uz kabinetu,
01:12
and you stand at your
desk and you say,
desk and you say,
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stāvat pie sava galda un sakāt:
01:14
"Boy, I wish I had those two hours back,
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„Ak, kaut es varētu atgūt
tās divas stundas!"
tās divas stundas!"
01:16
like I wish I had my chair back."
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Jā, un es tāpat gribētu atgūt savu krēslu.
(Smiekli)
(Smiekli)
01:18
(Laughter)
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01:20
Every day, we allow our coworkers,
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Katru dienu mēs ļaujam saviem kolēģiem,
01:22
who are otherwise very,
very nice people,
very nice people,
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kuri visādi citādi ir ļoti jauki cilvēki,
01:24
to steal from us.
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mūs apzagt.
01:26
And I'm talking about something far
more valuable than office furniture.
more valuable than office furniture.
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Es runāju par kaut ko daudz
vērtīgāku nekā biroja mēbeles.
vērtīgāku nekā biroja mēbeles.
01:30
I'm talking about time. Your time.
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Es runāju par laiku. Jūsu laiku.
01:33
In fact, I believe that
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Es patiesībā domāju,
01:36
we are in the middle
of a global epidemic
of a global epidemic
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ka mūs ir piemeklējusi globāla epidēmija,
01:38
of a terrible new illness
known as MAS:
known as MAS:
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briesmīga, jauna slimība ar nosaukumu MAS:
01:43
Mindless Accept Syndrome.
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Muļķīgās apstiprināšanas sindroms.
(Smiekli)
01:46
(Laughter)
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01:48
The primary symptom of
Mindless Accept Syndrome
Mindless Accept Syndrome
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Muļķīgās apstiprināšanas sindroma
galvenais simptoms
galvenais simptoms
01:50
is just accepting a meeting invitation
the minute it pops up in your calendar.
the minute it pops up in your calendar.
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ir tikšanās ielūgumu apstiprināšana,
tiklīdz tie parādās kalendārā.
tiklīdz tie parādās kalendārā.
(Smiekli)
01:54
(Laughter)
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Tas ir reflekss — ding, klik, bing —
un tas ir jūsu kalendārā:
un tas ir jūsu kalendārā:
01:55
It's an involuntary reflex — ding,
click, bing — it's in your calendar,
click, bing — it's in your calendar,
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„Jāskrien, jau kavēju tikšanos.”
01:59
"Gotta go, I'm already late
for a meeting." (Laughter)
for a meeting." (Laughter)
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(Smiekli)
02:02
Meetings are important, right?
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Tikšanās ir svarīgas, vai ne?
02:05
And collaboration is key to
the success of any enterprise.
the success of any enterprise.
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Un sadarbība ir jebkura
uzņēmuma panākumu atslēga.
uzņēmuma panākumu atslēga.
02:08
And a well-run meeting can yield
really positive, actionable results.
really positive, actionable results.
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Labi novadīta tikšanās var dot
tiešām pozitīvus rezultātus,
tiešām pozitīvus rezultātus,
02:11
But between globalization
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taču ar globalizāciju
02:13
and pervasive information technology,
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un visuresošo informācijas tehnoloģiju
02:15
the way that we work
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tas, kā mēs strādājam,
pēdējo gadu laikā ir krasi mainījies,
02:17
has really changed dramatically
over the last few years.
over the last few years.
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02:20
And we're miserable. (Laughter)
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un mēs esam nelaimīgi.
(Smiekli)
02:23
And we're miserable not because the
other guy can't run a good meeting,
other guy can't run a good meeting,
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Esam nelaimīgi ne tāpēc,
ka citi nemāk vadīt sanāksmes,
ka citi nemāk vadīt sanāksmes,
02:27
it's because of MAS, our
Mindless Accept Syndrome,
Mindless Accept Syndrome,
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bet MAS dēļ, mūsu
Muļķīgā apstiprināšanas sindroma dēļ,
Muļķīgā apstiprināšanas sindroma dēļ,
02:30
which is a self-inflicted wound.
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ko mēs paši izraisām.
02:33
Actually, I have evidence to prove
that MAS is a global epidemic.
that MAS is a global epidemic.
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Man ir pierādījumi,
ka MAS ir globāla epidēmija.
ka MAS ir globāla epidēmija.
02:39
Let me tell you why.
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Ļaujiet paskaidrot!
02:40
A couple of years ago, I put a video
on Youtube, and in the video,
on Youtube, and in the video,
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Pirms dažiem gadiem
es YouTube ieliku video.
es YouTube ieliku video.
Šajā video es izspēlēju
katru konferences zvanu,
katru konferences zvanu,
02:45
I acted out every terrible
conference call you've ever been on.
conference call you've ever been on.
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kādā jelkad esat piedalījušies.
02:48
It goes on for about five minutes,
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Tas ilgst aptuveni piecas minūtes
02:49
and it has all the things that we
hate about really bad meetings.
hate about really bad meetings.
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un ataino visu,
ko neciešam nejēdzīgās sapulcēs
ko neciešam nejēdzīgās sapulcēs
Tur ir moderators, kuram nav ne
jausmas, kā vadīt sanāksmes.
jausmas, kā vadīt sanāksmes.
02:53
There's the moderator who has
no idea how to run the meeting.
no idea how to run the meeting.
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02:56
There are the participants who
have no idea why they're there.
have no idea why they're there.
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Tur ir dalībnieki, kuri nesaprot,
kādēļ tur atrodas.
kādēļ tur atrodas.
02:58
The whole thing kind of collapses
into this collaborative train wreck.
into this collaborative train wreck.
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Tas viss vairāk vai mazāk
aiziet pa pieskari,
aiziet pa pieskari,
03:02
And everybody leaves very angry.
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un visi dodas projām ļoti dusmīgi.
03:05
It's kind of funny.
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Vispār tas ir visai smieklīgs.
(Smiekli)
03:06
(Laughter)
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03:08
Let's take a quick look.
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Uzmetīsim aci!
03:10
(Video) Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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(Video) Mūsu uzdevums šodien ir panākt
vienošanos par ļoti svarīgu priekšlikumu.
vienošanos par ļoti svarīgu priekšlikumu.
03:14
As a group, we need to decide if —
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Kā grupai mums jāizlemj, vai...
Blop, blop!
03:16
bloop bloop —
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03:19
Hi, who just joined?
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Sveiki! Kurš tikko pievienojās?
(Smiekli)
03:22
Hi, it's Joe. I'm working from home today.
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Sveiki, te Jānis.
Es šodien strādāju no mājām.
Es šodien strādāju no mājām.
(Smiekli)
03:25
(Laughter)
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03:27
Hi, Joe. Thanks for
joining us today, great.
joining us today, great.
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Sveiks, Jāni! Paldies, ka pievienojies.
Kā jau teicu,
sarunā piedalās daudz cilvēku,
sarunā piedalās daudz cilvēku,
03:30
I was just saying, we have a lot of people
on the call we'd like to get through,
on the call we'd like to get through,
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03:33
so let's skip the roll call
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tāpēc nesaukšu visus vārdā
un ķeršos pie lietas.
un ķeršos pie lietas.
03:35
and I'm gonna dive right in.
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(Smiekli)
03:37
Our goal today is to come to an
agreement on a very important proposal.
agreement on a very important proposal.
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Mūsu uzdevums šodien ir panākt
vienošanos par ļoti svarīgu priekšlikumu
vienošanos par ļoti svarīgu priekšlikumu
03:41
As a group, we need to decide if —
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Kā grupai mums ir jāizlemj, vai...
Blop, blop!
03:44
bloop bloop —
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(Smiekli)
03:45
(Laughter)
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03:47
Hi, who just joined?
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Sveiki, kurš pievienojās?
03:49
No? I thought I heard a beep. (Laughter)
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Nē? Man likās es kaut ko dzirdēju.
(Smiekli)
(Smiekli)
03:53
Sound familiar?
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Pazīstama situācija?
Jā, man arī.
03:55
Yeah, it sounds familiar
to me, too.
to me, too.
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03:57
A couple of weeks after I put that online,
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Dažas nedēļas pēc video publicēšanas
500 000 cilvēki no dažādām valstīm
03:59
500,000 people in dozens of countries,
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04:02
I mean dozens of countries,
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— tiešām desmitiem dažādu valstu —
04:04
watched this video.
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noskatījās šo video.
04:05
And three years later, it's still getting
thousands of views every month.
thousands of views every month.
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Trīs gadus vēlāk tam joprojām ir
tūkstošiem skatījumu katru mēnesi.
tūkstošiem skatījumu katru mēnesi.
04:08
It's close to about a million right now.
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Šobrīd tas tuvojas miljonam.
04:10
And in fact, some of the biggest
companies in the world,
companies in the world,
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Daži no lielākajiem uzņēmumiem pasaulē
— vārdā nesaukšu,
bet tie ir visiem zināmi —
bet tie ir visiem zināmi —
04:12
companies that you've
heard of but I won't name,
heard of but I won't name,
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04:14
have asked for my permission to use
this video in their new-hire training
this video in their new-hire training
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man ir lūguši atļauju izmantot
šo video jauno darbinieku apmācībām,
šo video jauno darbinieku apmācībām,
04:18
to teach their new employees how
not to run a meeting at their company.
not to run a meeting at their company.
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lai mācītu, kā nevadīt sanāksmes
viņu uzņēmumā.
viņu uzņēmumā.
04:22
And if the numbers —
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Un, ja šie skaitļi
04:24
there are a million views and it's
being used by all these companies —
being used by all these companies —
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— miljons skatījumu,
izmantošana apmācībās —
izmantošana apmācībās —
nav pietiekami pierādījumi, ka mums
ir globāla problēma ar sanāksmēm,
ir globāla problēma ar sanāksmēm,
04:26
aren't enough proof that we have
a global problem with meetings,
a global problem with meetings,
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04:30
there are the many, many thousands
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tad ir tūkstošiem publicēto komentāru
04:31
of comments posted online
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04:33
after the video went up.
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pēc video augšupielādes.
04:35
Thousands of people wrote things like,
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Tūkstošiem cilvēku rakstīja:
04:37
"OMG, that was my day today!"
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„Ak dievs, tā bija mana šodiena!”
04:39
"That was my day every day!"
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„Tāda ir mana ikdiena!”
„Tāda ir mana dzīve.”
04:41
"This is my life."
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04:42
One guy wrote,
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Cits rakstīja:
04:43
"It's funny because it's true.
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„Tas ir smieklīgi, jo tā ir patiesība.
Baisa, skumja, nomācoša patiesība.
Baisa, skumja, nomācoša patiesība.
04:45
Eerily, sadly, depressingly true.
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04:46
It made me laugh until I cried.
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Es smējos līdz asarām.
04:48
And cried. And I cried some more."
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Un raudāju. Un raudāju vēl.”
(Smiekli)
04:51
(Laughter)
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04:53
This poor guy said,
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Šis nabaga cilvēks teica:
04:54
"My daily life until
retirement or death, sigh."
retirement or death, sigh."
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„Mana ikdiena līdz pensijai
vai nāvei, ehh.”
vai nāvei, ehh.”
(Smiekli)
04:59
These are real quotes
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Šie ir īsti citāti,
05:01
and it's real sad.
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un tas patiešām ir skumji.
05:02
A common theme running through
all of these comments online
all of these comments online
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Kopīgais visiem šiem interneta komentāriem
05:05
is this fundamental belief
that we are powerless
that we are powerless
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ir pārliecība, ka nav mūsu spēkos
05:08
to do anything other
than go to meetings
than go to meetings
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darīt ko citu, kā vien iet uz sanāksmēm
05:10
and suffer through these
poorly run meetings
poorly run meetings
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un mocīties šajās
slikti vadītajās sanāksmēs,
slikti vadītajās sanāksmēs,
05:12
and live to meet another day.
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un darīt to no jauna rītdien.
05:14
But the truth is, we're
not powerless at all.
not powerless at all.
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Bet patiesībā mēs nemaz
neesam bezspēcīgi.
neesam bezspēcīgi.
05:17
In fact, the cure for MAS
is right here in our hands.
is right here in our hands.
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Zāles pret MAS ir mūsu rokās.
05:20
It's right at our fingertips, literally.
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Tās mums ir burtiski acu priekšā!
05:22
It's something that I call ¡No MAS!
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Es to saucu par ¡No MAS!
(Smiekli)
05:26
(Laughter)
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05:28
Which, if I remember my
high school Spanish,
high school Spanish,
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Ja pareizi atceros no spāņu valodas,
05:30
means something like,
"Enough already, make it stop!"
"Enough already, make it stop!"
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tas nozīmē „Pietiek taču vienreiz!”
05:33
Here's how No MAS
works. It's very simple.
works. It's very simple.
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Lūk, kā darbojas ¡No MAS!,
tas ir ļoti vienkārši.
tas ir ļoti vienkārši.
05:36
First of all, the next time you
get a meeting invitation
get a meeting invitation
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Pirmkārt, nākamreiz,
kad saņemsiet ielūgumu uz sanāksmi,
kad saņemsiet ielūgumu uz sanāksmi,
par ko nav daudz informācijas,
05:39
that doesn't have a lot
of information in it at all,
of information in it at all,
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05:42
click the tentative button!
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nospiediet pogu „Varbūt”!
05:44
It's okay, you're allowed,
that's why it's there.
that's why it's there.
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Jūs drīkstat to darīt,
tāpēc jau tā tur ir.
tāpēc jau tā tur ir.
05:46
It's right next to the accept button.
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Tā ir blakus pogai „Apstiprināt”.
05:48
Or the maybe button, or whatever button
is there for you not to accept immediately.
is there for you not to accept immediately.
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Vai nospiediet jebkuru citu pogu,
kas ļauj atlikt ielūguma pieņemšanu.
kas ļauj atlikt ielūguma pieņemšanu.
05:51
Then, get in touch with the person
who asked you to the meeting.
who asked you to the meeting.
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Tad sazinieties ar cilvēku,
kurš jūs uzaicināja.
kurš jūs uzaicināja.
05:55
Tell them you're very excited
to support their work,
to support their work,
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Pasakiet, ka ar prieku
atbalstīsiet viņa darbu,
atbalstīsiet viņa darbu,
05:58
ask them what the goal
of the meeting is,
of the meeting is,
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pajautājiet, kāds ir tikšanās mērķis,
06:00
and tell them you're interested in learning
how you can help them achieve their goal.
how you can help them achieve their goal.
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un pasakiet, ka vēlaties uzzināt,
kā varat palīdzēt sasniegt šo mērķi.
kā varat palīdzēt sasniegt šo mērķi.
06:03
And if we do this often enough,
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Ja mēs to darītu pietiekami bieži
06:05
and we do it respectfully,
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un mēs to darītu godprātīgi,
06:07
people might start to be
a little bit more thoughtful
a little bit more thoughtful
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cilvēki varbūt kļūtu uzmanīgāki,
06:09
about the way they put together
meeting invitations.
meeting invitations.
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izsūtot ielūgumus uz sanāksmēm.
Un jūs varētu būt uzmanīgāki
ar ielūgumu apstiprināšanu.
ar ielūgumu apstiprināšanu.
06:11
And you can make more thoughtful
decisions about accepting it.
decisions about accepting it.
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06:14
People might actually start
sending out agendas. Imagine!
sending out agendas. Imagine!
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Cilvēki varbūt pat sāktu izsūtīt
dienaskārtības. Iedomājieties!
dienaskārtības. Iedomājieties!
06:17
Or they might not have a conference call
with 12 people to talk about a status
with 12 people to talk about a status
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Vai varbūt pat iztiktu
bez konferences zvana starp 12 cilvēkiem
bez konferences zvana starp 12 cilvēkiem
reizēs, kad pietiktu ar īsu e-pastu.
06:21
when they could just do a quick
email and get it done with.
email and get it done with.
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06:24
People just might start to change their
behavior because you changed yours.
behavior because you changed yours.
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Cilvēki varbūt sāktu mainīt savu uzvedību,
jo jūs būsit mainījis savējo.
jo jūs būsit mainījis savējo.
06:29
And they just might bring
your chair back, too. (Laughter)
your chair back, too. (Laughter)
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Un viņi pat varētu atnest atpakaļ
jūsu krēslu. (Smiekli)
jūsu krēslu. (Smiekli)
06:33
No MAS!
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¡No MAS!
06:34
Thank you.
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Paldies.
(Aplausi)
06:35
(Applause).
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ABOUT THE SPEAKER
David Grady - Information security managerDavid Grady is on a crusade to help you take back your calendar.
Why you should listen
David Grady is an information security manager who believes that strong communication skills are a necessity in today’s global economy. He has been a print journalist, a “PR guy” and a website producer, and has ghostwritten speeches and magazine articles for Fortune 500 company executives. A mid-life career change brought him into the world of information risk management, where every day he uses his communications experience to transform complex problems into understandable challenges.
David Grady | Speaker | TED.com