ABOUT THE SPEAKER
William Ury - Mediator
William Ury is a mediator, writer and speaker, working with conflicts ranging from family feuds to boardroom battles to ethnic wars. He's the author of "Getting to Yes."

Why you should listen

William L. Ury co-founded Harvard's Program on Negotiation and is currently a Senior Fellow of the Harvard Negotiation Project. He is the author of The Power of a Positive No: How to Say No & Still Get to Yes, and co-author (with Roger Fisher) of Getting to Yes: Negotiating Agreement Without Giving In, translated into 30+ languages. He is also author of the award-winning Getting Past No: Negotiating with Difficult People and Getting To Peace (released in paperback under the title The Third Side).

Over the last 30 years, Ury has served as a negotiation adviser and mediator in conflicts ranging from corporate mergers to wildcat strikes in a Kentucky coal mine to ethnic wars in the Middle East, the Balkans, and the former Soviet Union. With former president Jimmy Carter, he co- founded the International Negotiation Network, a non-governmental body seeking to end civil wars around the world. During the 1980s, he helped the US and Soviet governments create nuclear crisis centers designed to avert an accidental nuclear war. In that capacity, he served as a consultant to the Crisis Management Center at the White House. More recently, Ury has served as a third party in helping to end a civil war in Aceh, Indonesia, and helping to prevent one in Venezuela.

Ury has taught negotiation to tens of thousands of corporate executives, labor leaders, diplomats and military officers around the world. He helps organizations try to reach mutually profitable agreements with customers, suppliers, unions, and joint-venture partners.

More profile about the speaker
William Ury | Speaker | TED.com
TEDxMidwest

William Ury: The walk from "no" to "yes"

William Ury: 從"不行“到“可以“的道路

Filmed:
2,393,780 views

William Ury, “談判力“的作者,提供了一個充滿智慧,簡易(但卻不簡單)的方式讓就算再困難的情況也能產生協議--從家庭之間的紛爭到, 也許, 中東問題上都能適用。
- Mediator
William Ury is a mediator, writer and speaker, working with conflicts ranging from family feuds to boardroom battles to ethnic wars. He's the author of "Getting to Yes." Full bio

Double-click the English transcript below to play the video.

00:15
Well, the subject學科 of difficult negotiation談判
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講到談判的困難度的主題
00:18
reminds提醒 me of one of my favorite喜愛 stories故事
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讓我想到我喜歡的一個
00:20
from the Middle中間 East,
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中東來的故事
00:22
of a man who left to his three sons兒子 17 camels駱駝.
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一個男子給了他三個兒子17隻駱駝
00:25
To the first son兒子, he left half the camels駱駝.
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他把一半的駱駝給了他大兒子
00:28
To the second第二 son兒子, he left a third第三 of the camels駱駝,
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把三分之一的駱駝給他的二兒子
00:30
and to the youngest最年輕的 son兒子, he left a ninth第九 of the camels駱駝.
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把九分之一給他的小兒子
00:32
Well three sons兒子 got into a negotiation談判.
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三個兒子就開始協商了
00:34
Seventeen十七 doesn't divide劃分 by two.
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17沒有辦法除以2
00:36
It doesn't divide劃分 by three.
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也沒有辦法除以3
00:38
It doesn't divide劃分 by nine.
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沒有辦法除以9
00:40
Brotherly兄弟的 tempers脾氣 started開始 to get strained緊張.
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兄弟之間的感情就開始緊張啦
00:42
Finally最後, in desperation絕望,
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最後, 他們豁出去了
00:44
they went and they consulted諮詢 a wise明智的 old woman女人.
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他們去找了一個聰明的老太太幫他們解決問題
00:47
The wise明智的 old woman女人 thought about their problem問題 for a long time,
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這個聰明的老太太想了很久以後
00:49
and finally最後 she came來了 back and said,
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最後她回來告訴他們
00:51
"Well, I don't know if I can help you,
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“嗯, 我不知道我該如何幫你們,
00:53
but at least最小, if you want, you can have my camel駱駝."
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不過至少, 如果你們要的話, 你們可以拿走我的駱駝."
00:55
So then they had 18 camels駱駝.
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所以他們有18隻駱駝
00:57
The first son兒子 took his half -- half of 18 is nine.
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大兒子拿走了屬於他的一半--18隻的一半是9隻
01:00
The second第二 son兒子 took his third第三 -- a third第三 of 18 is six.
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二兒子拿走了屬於他的三分之一--18隻的三分之一是六
01:03
The youngest最年輕的 son兒子 took his ninth第九 --
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小兒子拿走了屬於他的九分之一
01:05
a ninth第九 of 18 is two.
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18隻的九分之一是2
01:07
You get 17.
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加起來正好是17
01:09
They had one camel駱駝 left over.
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他們還多出了一隻駱駝
01:11
They gave it back to the wise明智的 old woman女人.
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所以他們還給了聰明的老太太
01:13
(Laughter笑聲)
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(笑聲)
01:15
Now if you think about that story故事 for a moment時刻,
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如果你認真的想想這個故事
01:17
I think it resembles酷似
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我想這和大部分我們常碰到的
01:19
a lot of the difficult negotiations談判 we get involved參與 in.
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難度高的談判類似
01:22
They start開始 off like 17 camels駱駝 -- no way to resolve解決 it.
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剛開始的時候他們有17隻駱駝--沒有辦法解決這個難題
01:24
Somehow不知何故, what we need to do
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有的時候,我們需要的是
01:26
is step back from those situations情況, like that wise明智的 old woman女人,
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往後退一步想一想,就像那個聰明的老太太一樣
01:29
look at the situation情況 through通過 fresh新鮮 eyes眼睛
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用不一樣的眼光來看待這個問題
01:31
and come up with an 18th camel駱駝.
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進而選擇用18隻駱駝來解決問題
01:35
Now finding發現 that 18th camel駱駝 in the world's世界 conflicts衝突
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現在用"18隻駱駝"的邏輯來解決世界上的紛爭
01:37
has been my life passion.
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成為我的生命志向
01:40
I basically基本上 see humanity人性 a bit like those three brothers兄弟.
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基本上來說, 我對待人的態度就像那三兄弟一樣
01:43
We're all one family家庭.
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我們是個大家庭
01:45
We know that scientifically科學,
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科學上而言, 我們也知道我們是個大家庭
01:47
thanks謝謝 to the communications通訊 revolution革命,
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感謝大眾傳播的革命
01:49
all the tribes部落 on the planet行星, all 15,000 tribes部落,
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每個在地球上的種族, 一萬五千個種族
01:52
are in touch觸摸 with each other.
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都可以和彼此保持聯絡
01:55
And it's a big family家庭 reunion團圓,
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而這就是個大家庭的團圓
01:57
and yet然而, like many許多 family家庭 reunions聚會,
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就像大部分的家庭團聚一樣
01:59
it's not all peace和平 and light.
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並不盡是和平和光明的
02:01
There's a lot of conflict衝突,
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有許多的衝突
02:03
and the question is,
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問題是
02:05
how do we deal合同 with our differences分歧?
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我們該如何處裡我們之間的差異?
02:07
How do we deal合同 with our deepest最深 differences分歧,
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基本人們對衝突的本性
02:09
given特定 the human人的 propensity傾向 for conflict衝突
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和人類的智慧
02:11
and the human人的 genius天才
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來解決我們之間最深層的差異?
02:13
at devising制定 weapons武器 of enormous巨大 destruction毀壞?
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用設計精密的武器來解決巨大的破壞?
02:16
That's the question.
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這就是問題
02:18
As I've spent花費 the last better part部分 of three decades幾十年,
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我花了過去三十年中最精華的時間
02:21
almost幾乎 four,
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將近四十年
02:23
traveling旅行 the world世界,
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在世界各地旅行著
02:25
trying to work, getting得到 involved參與 in conflicts衝突
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試圖去解決,介入衝突之中
02:28
ranging不等 from Yugoslavia南斯拉夫 to the Middle中間 East
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從南斯拉夫到中東
02:31
to Chechnya車臣 to Venezuela委內瑞拉,
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從車臣到委內瑞拉
02:33
some of the most difficult conflicts衝突 on the face面對 of the planet行星,
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有些是在地表上有史以來最困難的衝突
02:36
I've been asking myself that question.
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我問過我自己這個問題
02:38
And I think I've found發現, in some ways方法,
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我想我藉由某些方式找到了答案
02:40
what is the secret秘密 to peace和平.
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所謂和平的秘密
02:42
It's actually其實 surprisingly出奇 simple簡單.
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事實上答案是令人驚訝的簡單
02:45
It's not easy簡單, but it's simple簡單.
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不是很容易, 但很簡單
02:48
It's not even new.
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不只是現在
02:50
It may可能 be one of our most ancient human人的 heritages遺產.
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這也許是我們最古老的人類遺產
02:52
The secret秘密 to peace和平 is us.
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和平的秘密是我們
02:55
It's us who act法案
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是我們這些
02:57
as the surrounding周圍 community社區
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在社區裡面對各種衝突時
02:59
around any conflict衝突,
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扮演建設性的
03:01
who can play a constructive建設性 role角色.
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角色的人
03:03
Let me give you just a story故事, an example.
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讓我告訴你的故事,一個例子
03:07
About 20 years年份 ago, I was in South Africa非洲
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將近二十年前我在南非
03:09
working加工 with the parties派對 in that conflict衝突,
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和一些團體處裡衝突
03:11
and I had an extra額外 month,
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結束後我有一個月的假
03:13
so I spent花費 some time living活的
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所以我花了點時間和
03:15
with several一些 groups of San Bushmen布須曼人.
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一些San Bushmen的聚落住在一起
03:17
I was curious好奇 about them and about the way in which哪一個 they resolve解決 conflict衝突.
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我對於他們的生活模式和他們解決衝突的方式感到好奇
03:21
Because, after all, within living活的 memory記憶,
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因為,說穿了,在我們的記憶裡
03:23
they were hunters獵人 and gatherers採集,
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他們是獵人和蒐集者
03:25
living活的 pretty漂亮 much like our ancestors祖先 lived生活
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和百分之九十九的人類故事中
03:27
for maybe 99 percent百分 of the human人的 story故事.
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我們的祖先的生活方式一樣
03:30
And all the men男人 have these poison arrows箭頭 that they use for hunting狩獵 --
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而所有的人都擁有這些可以用來狩獵的毒藥
03:33
absolutely絕對 fatal致命.
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絕對致命的毒藥
03:35
So how do they deal合同 with their differences分歧?
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所以他們如何面對他們與其他人之前的差異?
03:37
Well what I learned學到了
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事實上, 我從中學到了
03:39
is whenever每當 tempers脾氣 rise上升 in those communities社區,
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當這些社區裡的人情緒開始沸騰時,
03:42
someone有人 goes and hides the poison arrows箭頭 out in the bush襯套,
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有些人會把毒藥藏在灌木以外的地方
03:45
and then everyone大家 sits坐鎮 around in a circle like this,
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然後所有人坐成像這樣的一個圓圈
03:49
and they sit, and they talk, and they talk.
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他們坐著, 然後討論, 然後討論
03:52
It may可能 take two days, three days, four days,
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也許會花上兩天, 三天, 四天
03:54
but they don't rest休息
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但他們不休息
03:56
until直到 they find a resolution解析度,
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直到他們找到解決方法
03:58
or better yet然而, a reconciliation和解.
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或者更好的, 一個和解的方案
04:00
And if tempers脾氣 are still too high,
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如果情緒仍然很高亢
04:02
then they send發送 someone有人 off to visit訪問 some relatives親戚們
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那他們就會讓有些人休息去拜訪親戚
04:04
as a cooling-off冷靜 period.
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當作是讓彼此冷靜的時間
04:06
Well that system系統
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這個系統是
04:08
is, I think, probably大概 the system系統 that kept不停 us alive to this point,
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我想, 也許是讓我們活到現在的原因
04:11
given特定 our human人的 tendencies傾向.
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基於我們人類的天性
04:13
That system系統, I call the "third第三 side."
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這個系統, 我稱它為第三方
04:16
Because if you think about it,
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因為如果你認真想想
04:18
normally一般 when we think of conflict衝突, when we describe描述 it,
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通常當我們想到爭執, 當我們描述爭執時,
04:21
there's always two sides雙方 --
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通常只有兩方面
04:23
it's Arabs阿拉伯人 versus Israelis以色列人, labor勞動 versus management管理,
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阿拉伯對抗以色列, 勞工階層對抗管理階層
04:25
husband丈夫 versus wife妻子, Republicans共和黨人 versus Democrats民主黨.
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丈夫對抗妻子, 共和黨對抗民主黨
04:28
But what we don't often經常 see
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但我們通常看不見的是
04:30
is that there's always a third第三 side,
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其實這中間都有個第三方
04:32
and the third第三 side of the conflict衝突 is us,
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而這個爭執中的第三方是我們
04:34
it's the surrounding周圍 community社區,
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是周遭的社區
04:36
it's the friends朋友, the allies盟國,
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是朋友, 是夥伴
04:38
the family家庭 members會員, the neighbors鄰居.
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是家人, 是鄰居
04:40
And we can play an incredibly令人難以置信 constructive建設性 role角色.
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而我們能扮演一個難以置信的建設性角色
04:43
Perhaps也許 the most fundamental基本的 way
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應該能說最基本能讓第三方
04:45
in which哪一個 the third第三 side can help
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來幫忙的
04:48
is to remind提醒 the parties派對 of what's really at stake賭注.
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是提醒兩方什麼才是真正重要的
04:51
For the sake清酒 of the kids孩子, for the sake清酒 of the family家庭,
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為了自己的小孩, 為了自己的家人
04:53
for the sake清酒 of the community社區, for the sake清酒 of the future未來,
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為了整個社區, 為了未來著想
04:56
let's stop fighting戰鬥 for a moment時刻 and start開始 talking.
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停下戰鬥而開始進行談話
04:59
Because, the thing is,
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因為, 如果我們
05:01
when we're involved參與 in conflict衝突,
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介入了爭執中
05:03
it's very easy簡單 to lose失去 perspective透視.
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往往很容易失去了對事物的洞察力
05:05
It's very easy簡單 to react應對.
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其實這很容易能反應
05:07
Human人的 beings眾生 -- we're reaction反應 machines.
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人類:我們是反應的機器
05:10
And as the saying goes,
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而就像那句格言說的
05:12
when angry憤怒, you will make the best最好 speech言語
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當你在生氣時, 是最容易說出
05:14
you will ever regret後悔.
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讓你永遠後悔的話
05:17
And so the third第三 side reminds提醒 us of that.
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而第三方能提醒我們這點
05:20
The third第三 side helps幫助 us go to the balcony陽台,
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第三方幫助我們走到陽台上
05:22
which哪一個 is a metaphor隱喻 for a place地點 of perspective透視,
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隱喻為我們找個能透視問題的空間
05:25
where we can keep our eyes眼睛 on the prize.
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讓我們能把焦點集中在最後的勝利上
05:28
Let me tell you a little story故事 from my own擁有 negotiating談判 experience經驗.
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讓我告訴你一個我自己談判經驗上的小故事
05:31
Some years年份 ago, I was involved參與 as a facilitator主持人
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許多年前, 我在俄國的領袖
05:34
in some very tough強硬 talks會談
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和車臣的領袖
05:36
between之間 the leaders領導者 of Russia俄國
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的高峰會談上
05:38
and the leaders領導者 of Chechnya車臣.
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擔任促進會談的角色
05:40
There was a war戰爭 going on, as you know.
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正如你所知道的, 那時戰爭正在進行
05:42
And we met會見 in the Hague海牙,
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而我們在海牙
05:44
in the Peace和平 Palace,
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的和平宮殿裡會面
05:46
in the same相同 room房間 where the Yugoslav南斯拉夫的 war戰爭 crimes犯罪 tribunal法庭
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在同個房間裡, 南斯拉夫的戰犯
05:49
was taking服用 place地點.
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正在接受審判
05:51
And the talks會談 got off to a rather rocky岩石 start開始
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而談話從艱難的對話開始
05:53
when the vice president主席 of Chechnya車臣
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當車臣的副總統
05:55
began開始 by pointing指點 at the Russians俄羅斯 and said,
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開始指著俄國人說,
05:58
"You should stay right here in your seats,
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“你應該好好待在你的位子上,
06:00
because you're going to be on trial審訊 for war戰爭 crimes犯罪."
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因為你將會參加戰犯法庭。“
06:02
And then he went on, and then he turned轉身 to me and said,
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然後他繼續, 然後他指著我說,
06:04
"You're an American美國.
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你是個美國人
06:06
Look at what you Americans美國人 are doing in Puerto波多黎各 Rico波多黎各."
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看看你們美國人在波多黎各幹得好事。“
06:09
And my mind心神 started開始 racing賽跑, "Puerto波多黎各 Rico波多黎各? What do I know about Puerto波多黎各 Rico波多黎各?"
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然後我的思緒開始奔跑, "波多黎各? 我對波多黎各了解多少?“
06:12
I started開始 reacting反應,
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我開始回答他的談話,
06:14
but then I tried試著 to remember記得 to go to the balcony陽台.
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但我試著記得走到陽台上去。
06:17
And then when he paused暫停,
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當他暫停談話,
06:19
and everyone大家 looked看著 at me for a response響應,
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所有人把目光集中到我身上想看我有什麼回答
06:21
from a balcony陽台 perspective透視, I was able能夠 to thank him for his remarks備註
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從陽台角度看來, 我能夠謝謝他的評論
06:24
and say, "I appreciate欣賞 your criticism批評 of my country國家,
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然後說, “我感謝你對我的國家的批評,
06:27
and I take it as a sign標誌 that we're among其中 friends朋友
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而我會把那當作是我們是朋友的象徵
06:29
and can speak說話 candidly坦率地 to one another另一個.
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所以才能率直的和對方談話
06:32
And what we're here to do is not to talk about Puerto波多黎各 Rico波多黎各 or the past過去.
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我們在這裡不是為了討論波多黎各或是過去
06:35
What we're here to do is to see if we can figure數字 out a way
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我們在這裡是為看我們是否能找出
06:38
to stop the suffering痛苦 and the bloodshed流血 in Chechnya車臣."
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結束車臣人民的受苦和流血。
06:41
The conversation會話 got back on track跟踪.
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對話回到原先的軌道上
06:44
That's the role角色 of the third第三 side,
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這就是第三方的角色
06:46
is to help the parties派對 to go to the balcony陽台.
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為了幫助任何一方走到陽台上
06:48
Now let me take you for a moment時刻
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現在讓我借用你一點時間
06:51
to what's widely廣泛 regarded認為 as the world's世界 most difficult conflict衝突,
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來看看人們稱為世界上最困難的爭執
06:53
or the most impossible不可能 conflict衝突,
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或者最不可能解決的爭執
06:55
is the Middle中間 East.
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那就是中東問題
06:57
Question is: where's哪裡 the third第三 side there?
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問題是:第三方在哪裡?
07:00
How could we possibly或者 go to the balcony陽台?
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我們該如何走到陽台上?
07:02
Now I don't pretend假裝 to have an answer回答
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我不想裝作我有解決中東問題
07:04
to the Middle中間 East conflict衝突,
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的答案
07:06
but I think I've got a first step,
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但我想我知道第一步該怎麼做
07:08
literally按照字面, a first step,
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照字面上來講的第一步
07:10
something that any one of us could do as third-siders第三學派.
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是我們之中任何一位都能把自己當作第三方而做的事情
07:13
Let me just ask you one question first.
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讓我首先問你一個問題
07:15
How many許多 of you
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在你們之中有誰
07:17
in the last years年份
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在過去這幾年
07:19
have ever found發現 yourself你自己 worrying令人擔憂 about the Middle中間 East
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曾經煩惱過中東問題
07:22
and wondering想知道 what anyone任何人 could do?
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且想過誰能解決這些問題?
07:24
Just out of curiosity好奇心, how many許多 of you?
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只是好奇, 有多少人?
07:26
Okay, so the great majority多數 of us.
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好的, 大多數的人都想過這個問題
07:29
And here, it's so far away.
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就在這裡, 這個離中東這麼遠的地方
07:31
Why do we pay工資 so much attention注意 to this conflict衝突?
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為什麼我們這麼關心這個問題?
07:34
Is it the number of deaths死亡?
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是因為死亡人數嗎?
07:36
There are a hundred times more people who die
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在非洲的爭執中, 有比中東問題更多的
07:38
in a conflict衝突 in Africa非洲 than in the Middle中間 East.
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數以百計的人死去
07:40
No, it's because of the story故事,
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不是, 是因為故事本身
07:42
because we feel personally親自 involved參與
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因為我們覺得是置身在
07:44
in that story故事.
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故事當中
07:46
Whether是否 we're Christians基督徒, Muslims穆斯林 or Jews猶太人,
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不管我們是天主教, 穆斯林, 或者猶太人
07:48
religious宗教 or non-religious沒有信仰,
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有信仰或者沒信仰
07:50
we feel we have a personal個人 stake賭注 in it.
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我們覺得這關係到個人利益
07:52
Stories故事 matter. As an anthropologist人類學家, I know that.
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故事是有關係的。 身為一個人類學家, 我很清楚的知道這點
07:55
Stories故事 are what we use to transmit發送 knowledge知識.
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故事是我們用來傳達知識的工具
07:58
They give meaning含義 to our lives生活.
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他們給了我們的生活意義
08:00
That's what we tell here at TEDTED, we tell stories故事.
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就像我們在TED告訴你們的, 我們在講故事
08:02
Stories故事 are the key.
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故事是重點
08:04
And so my question is,
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所以我的問題是
08:07
yes, let's try and resolve解決 the politics政治
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是的, 我們來試著解決在中東的
08:09
there in the Middle中間 East,
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政治紛爭
08:11
but let's also take a look at the story故事.
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但讓我們先看一下故事本身
08:14
Let's try to get at the root of what it's all about.
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試著看到故事的根源和內容
08:16
Let's see if we can apply應用 the third第三 side to it.
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試著看看我們是否使用第三方的理念
08:18
What would that mean? What is the story故事 there?
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那是什麼意義? 那故事會是怎樣?
08:21
Now as anthropologists人類學家, we know
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身為人類學家, 我們知道
08:23
that every一切 culture文化 has an origin起源 story故事.
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每個文化都有其起源的故事
08:26
What's the origin起源 story故事 of the Middle中間 East?
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那中東的起源故事是什麼?
08:28
In a phrase短語, it's:
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簡單來說就是
08:30
4,000 years年份 ago, a man and his family家庭
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四千年以前, 一個男人和他的家庭
08:33
walked across橫過 the Middle中間 East,
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穿越了中東
08:35
and the world世界 has never been the same相同 since以來.
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而世界從此就再也不一樣了
08:38
That man, of course課程,
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那個男人當然就是
08:40
was Abraham亞伯拉罕.
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亞伯拉罕
08:42
And what he stood站在 for was unity統一,
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而他代表團結
08:44
the unity統一 of the family家庭.
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一個家庭的團結
08:46
He's the father父親 of us all.
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他是我們大家的父親
08:48
But it's not just what he stood站在 for, it's what his message信息 was.
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但不只是他所代表的, 是他的訊息是什麼
08:50
His basic基本 message信息 was unity統一 too,
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他的基本訊息也是團結
08:53
the interconnectedness互聯 of it all, the unity統一 of it all,
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所有的互聯性和所有的團結
08:56
and his basic基本 value was respect尊重,
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而他的基本原則是尊重
08:59
was kindness善良 toward strangers陌生人.
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是對陌生人的友好
09:01
That's what he's known已知 for, his hospitality待客.
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這是他廣為人知的地方, 他的好客
09:04
So in that sense,
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所以就此而言
09:06
he's the symbolic象徵 third第三 side
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他是中東裡的
09:08
of the Middle中間 East.
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第三方的象徵
09:10
He's the one who reminds提醒 us
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他是提醒我們
09:13
that we're all part部分 of a greater更大 whole整個.
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我們都是隸屬於一個偉大的總體的那個人
09:15
Now how would you --
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現在, 你要如何--
09:17
now think about that for a moment時刻.
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讓我們針對這個思考一下
09:19
Today今天 we face面對 the scourge災害 of terrorism恐怖主義.
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今天我們面臨恐怖主義的折磨
09:22
What is terrorism恐怖主義?
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什麼是恐怖主義?
09:24
Terrorism恐怖主義 is basically基本上 taking服用 an innocent無辜 stranger陌生人
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簡單來說恐怖主義是把無辜的陌生人
09:27
and treating治療 them as an enemy敵人 whom you kill
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像敵人一樣的傷害
09:30
in order訂購 to create創建 fear恐懼.
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以達到製造恐怖氣氛的目的
09:32
What's the opposite對面 of terrorism恐怖主義?
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那什麼是恐怖主義的相反意義?
09:34
It's taking服用 an innocent無辜 stranger陌生人
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是把無辜的陌生人
09:36
and treating治療 them as a friend朋友
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像朋友一樣的對待
09:38
whom you welcome歡迎 into your home
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歡迎他們到你家裡
09:41
in order訂購 to sow母豬 and create創建 understanding理解,
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以達到播下善因和互相理解
09:43
or respect尊重, or love.
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或尊重, 或愛的目的
09:46
So what if then
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所以如果你能
09:48
you took the story故事 of Abraham亞伯拉罕,
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把亞拉伯罕的故事
09:51
which哪一個 is a third第三 side story故事,
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這個第三方的故事
09:53
what if that could be --
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如果能夠因為
09:55
because Abraham亞伯拉罕 stands站立 for hospitality待客 --
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亞拉伯罕代表了好客
09:58
what if that could be an antidote解藥 to terrorism恐怖主義?
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如果能夠因為這樣而成為恐怖主義的解藥?
10:01
What if that could be a vaccine疫苗
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如果能有個預防針
10:03
against反對 religious宗教 intolerance不耐症?
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消滅宗教之間的對立?
10:05
How would you bring帶來 that story故事 to life?
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你會如何把這個故事運用到生活上?
10:08
Now it's not enough足夠 just to tell a story故事 --
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單單述說個故事是不夠的
10:10
that's powerful強大 --
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那是有力的--
10:12
but people need to experience經驗 the story故事.
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但人們需要體驗這個故事
10:14
They need to be able能夠 to live生活 the story故事. How would you do that?
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他們需要生活在那個故事之中. 你要如何辦到?
10:17
And that was my thinking思維 of how would you do that.
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而這是我覺得你該做的事情
10:20
And that's what comes to the first step here.
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這是第一個步驟
10:22
Because the simple簡單 way to do that
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因為這個步驟很簡單
10:24
is you go for a walk步行.
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就是你去步行
10:27
You go for a walk步行 in the footsteps步伐 of Abraham亞伯拉罕.
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你跟隨著亞伯拉罕的腳步走
10:30
You retrace追溯 the footsteps步伐 of Abraham亞伯拉罕.
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你追述著亞伯拉罕的腳步前進
10:33
Because walking步行 has a real真實 power功率.
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因為步行中藴涵著真正的力量
10:36
You know, as an anthropologist人類學家, walking步行 is what made製作 us human人的.
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你知道, 身為個人類學家, 步行是讓我們成為人的原因
10:39
Walking步行, it's funny滑稽, when you walk步行,
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有趣的是, 當你步行,
10:41
you walk步行 side-by-side並排側
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你走在一起
10:43
in the same相同 common共同 direction方向.
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在同一個常見的方向裡
10:46
Now if I were to come to you face-to-face面對面
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如果我是面對著你而前進
10:48
and come this close to you,
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而這麼靠近你
10:51
you would feel threatened受威脅.
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你會感到有威脅感
10:54
But if I walk步行 shoulder-to-shoulder肩到肩,
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但如果我們是肩並肩同行
10:56
even touching接觸 shoulders肩膀,
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就會碰觸到彼此的肩膀
10:58
it's no problem問題.
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也不成問題
11:00
Who fights打架 while they walk步行?
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誰會在步行中打架呢?
11:02
That's why in negotiations談判, often經常, when things get tough強硬,
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這就是為什麼在談判中, 當事情變得難以解決時
11:05
people go for walks散步 in the woods樹木.
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人們在樹林間步行
11:07
So the idea理念 came來了 to me
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所以我有這個
11:09
of what about inspiring鼓舞人心
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開發一個路徑, 一個途徑
11:11
a path路徑, a route路線 --
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的點子
11:13
think the silk route路線, think the Appalachian阿巴拉契亞 trail落後 --
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想想絲路, 想想阿巴拉契亞足跡--
11:16
that followed其次 in the footsteps步伐
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那都是跟隨著亞伯拉罕
11:18
of Abraham亞伯拉罕.
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的足跡
11:20
People said, "That's crazy. You can't.
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人們說, “這太瘋狂了, 你辦不到
11:22
You can't retrace追溯 the footsteps步伐 of Abraham亞伯拉罕. It's too insecure不安全.
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你沒有辦法追循亞伯拉罕的足跡. 這太不安全了。
11:25
You've got to cross交叉 all these borders國界.
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你必須要穿越所有的國界.
11:27
It goes across橫過 10 different不同 countries國家 in the Middle中間 East,
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中東裡有十個不同的國家
11:29
because it unites聯信 them all."
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因為他們集結在一起了”
11:31
And so we studied研究 the idea理念 at Harvard哈佛.
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所以我們在哈佛裡研究了這個想法
11:33
We did our due應有 diligence勤勉.
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我們做了所有被交付的任務
11:35
And then a few少數 years年份 ago, a group of us,
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幾年前, 我們之中的一個組
11:37
about 25 of us from about 10 different不同 countries國家,
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有大概25名來自10個不同國家的成員
11:39
decided決定 to see if we could retrace追溯 the footsteps步伐 of Abraham亞伯拉罕,
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決定試試看我們是否能追循亞伯拉罕的腳步
11:41
going from his initial初始 birthplace出生地 in the city of Urfa烏爾法
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從他的出生地吾珥出發
11:44
in Southern南部的 Turkey火雞, Northern北方 Mesopotamia美索不達米亞.
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在南土耳其, 北美索不達米亞
11:47
And we then took a bus總線 and took some walks散步
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然後我們坐公車和步行
11:50
and went to Harran哈蘭,
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到了哈蘭
11:52
where, in the Bible聖經, he sets off on his journey旅程.
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在聖經裡, 亞伯拉罕在這裡開始他的旅程
11:55
Then we crossed越過 the border邊境 into Syria敘利亞, went to Aleppo阿勒頗,
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然後我們穿越了敘利亞的國界, 前往阿勒頗
11:57
which哪一個, turns out, is named命名 after Abraham亞伯拉罕.
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是個由亞伯拉罕的名字來命名的地方
11:59
We went to Damascus大馬士革,
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我們去到大馬士革
12:01
which哪一個 has a long history歷史 associated相關 with Abraham亞伯拉罕.
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這個地方和亞伯拉罕有很深的淵源
12:03
We then came來了 to Northern北方 Jordan約旦,
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我們然後來到北約丹
12:06
to Jerusalem耶路撒冷,
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再去耶路撒冷
12:08
which哪一個 is all about Abraham亞伯拉罕, to Bethlehem伯利恆,
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那地方整個城市都和亞伯拉罕有關, 去到伯利恆
12:11
and finally最後 to the place地點 where he's buried隱藏
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最後去到希布倫
12:13
in Hebron希伯倫.
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亞伯拉罕的墓地
12:15
So effectively有效, we went from womb子宮 to tomb.
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我們有效率的從發源地走到另一個發源地
12:17
We showed顯示 it could be doneDONE. It was an amazing驚人 journey旅程.
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我們證明了這一切是有可能辦到的. 這是趟驚奇的旅程
12:20
Let me ask you a question.
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讓我問你個問題
12:22
How many許多 of you have had the experience經驗
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在你們之中有多少人有經歷過
12:24
of being存在 in a strange奇怪 neighborhood鄰里,
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在個完全陌生的社區
12:26
or strange奇怪 land土地,
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或著陌生的地方
12:28
and a total stranger陌生人, perfect完善 stranger陌生人,
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然後一個完全陌生的人, 完完全全陌生的人
12:31
comes up to you and shows節目 you some kindness善良,
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朝你走來並對你示好
12:34
maybe invites邀請 you into their home, gives you a drink,
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也許邀請你去他們家, 給你喝點東西
12:36
gives you a coffee咖啡, gives you a meal膳食?
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給你杯咖啡, 給你餐點?
12:38
How many許多 of you have ever had that experience經驗?
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在你們之中有多少人有這樣的經驗?
12:40
That's the essence本質
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這就是亞伯拉罕之路
12:42
of the Abraham亞伯拉罕 path路徑.
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的本質
12:44
But that's what you discover發現, is you go into these villages村莊 in the Middle中間 East
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但你發現的是, 你去到那些中東的村莊裡
12:46
where you expect期望 hostility敵意,
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你以為會面對擁有敵意的人們
12:48
and you get the most amazing驚人 hospitality待客,
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而你得到最讓人驚喜的待客之道
12:50
all associated相關 with Abraham亞伯拉罕.
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全部都和亞伯拉罕有關聯
12:52
"In the name名稱 of father父親 Abraham亞伯拉罕,
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“以聖父亞伯拉罕之名,
12:54
let me offer提供 you some food餐飲."
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讓我提供你一些食物“
12:56
So what we discovered發現
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所以我們發現
12:58
is that Abraham亞伯拉罕 is not just a figure數字 out of a book for those people.
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亞伯拉罕不只是一個藏在書中的人物
13:01
He's alive; he's a living活的 presence存在.
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他活著, 他是個活生生的存在
13:04
And to make a long story故事 short,
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而讓我簡短的講完這個故事
13:06
in the last couple一對 of years年份 now,
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在過去的這幾年裡
13:08
thousands數千 of people
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數以千計的人們
13:10
have begun開始 to walk步行 parts部分 of the path路徑 of Abraham亞伯拉罕
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開始試著在某些亞伯拉罕的路線上步行
13:12
in the Middle中間 East,
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在中東
13:14
enjoying享受 the hospitality待客 of the people there.
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享受著那些人們的好客
13:17
They've他們已經 begun開始 to walk步行
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他們開始在以色列
13:19
in Israel以色列 and Palestine巴勒斯坦,
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巴勒斯坦
13:21
in Jordan約旦, in Turkey火雞, in Syria敘利亞.
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在約丹, 土耳其, 敘利亞步行
13:23
It's an amazing驚人 experience經驗.
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這是個很棒的經驗
13:25
Men男人, women婦女, young年輕 people, old people --
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男人, 女人, 年輕人, 老人--
13:27
more women婦女 than men男人, actually其實, interestingly有趣.
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有趣的是, 事實上女人比男人多
13:30
For those who can't walk步行,
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那些無法參加的
13:32
who are unable無法 to get there right now,
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現在無法到現場參加的人們
13:34
people started開始 to organize組織 walks散步
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他們開始規劃步行
13:36
in cities城市, in their own擁有 communities社區.
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在城市裡, 在他們自己的社區裡。
13:38
In Cincinnati辛辛那提, for instance, that organized有組織的 a walk步行
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舉例來說,在辛辛那提市他們規劃了場步行
13:40
from a church教會 to a mosque清真寺 to a synagogue會堂
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從教堂走到清真寺再走到猶太教堂
13:42
and all had an Abrahamic亞伯拉罕 meal膳食 together一起.
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然後大家一起享用亞伯拉罕式餐點
13:44
It was Abraham亞伯拉罕 Path路徑 Day.
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那是亞伯拉罕之路日
13:46
In Sao聖保羅 Paulo聖保羅, Brazil巴西, it's become成為 an annual全年 event事件
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在巴西的聖保羅, 這已變成一年一度的活動
13:48
for thousands數千 of people to run
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讓數以千計的人跑起來
13:50
in a virtual虛擬 Abraham亞伯拉罕 Path路徑 Run,
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在虛擬的亞伯拉罕之路上奔跑著
13:52
uniting團結 the different不同 communities社區.
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集結了不同的社區。
13:54
The media媒體 love it; they really adore崇拜 it.
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媒體愛死了這件事, 他們非常熱愛這件事
13:57
They lavish闊氣 attention注意 on it
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他們花了許多精神和時間關心這件事
13:59
because it's visual視覺,
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因為這是看得到的
14:01
and it spreads利差 the idea理念,
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而且這個能傳播一個想法
14:03
this idea理念 of Abrahamic亞伯拉罕 hospitality待客
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亞伯拉罕式的好客
14:05
of kindness善良 towards strangers陌生人.
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對於陌生人的友好
14:07
And just a couple一對 weeks ago,
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就在幾個禮拜前
14:09
there was an NPR美國國家公共電台 story故事 on it.
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全國公共廣播電台才剛報導過
14:11
Last month,
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上個月,
14:13
there was a piece in the Guardian監護人,
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在衛報上有條新聞
14:15
in the Manchester曼徹斯特 Guardian監護人, about it --
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在曼徹斯特衛報上
14:18
two whole整個 pages網頁.
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有大概兩版全頁
14:21
And they quoted a villager村民
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他們訪問個村莊裡的人
14:24
who said, "This walk步行 connects所連接 us to the world世界."
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他說:“這個步行讓我們和全世界連結在一起“
14:27
He said it was like a light that went on in our lives生活.
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他說這就像我們生活中的一盞明燈
14:30
It brought us hope希望.
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為我們照亮了希望
14:32
And so that's what it's about.
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而這就是亞伯拉罕之路想表達的
14:34
But it's not just about psychology心理學;
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但不只是心靈層面的
14:37
it's about economics經濟學,
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也關於經濟層面
14:39
because as people walk步行 they spend money.
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因為當人們步行時他們也會花錢
14:41
And this woman女人 right here, Um Ahmad艾哈邁德,
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在那裡的這個女人, Um Ahmad,
14:44
is a woman女人 who lives生活 on a path路徑 in Northern北方 Jordan約旦.
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住在亞伯拉罕之路在北約丹的路上
14:47
She's desperately拼命 poor較差的.
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她非常非常的窮
14:49
She's partially部分 blind, her husband丈夫 can't work,
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她有點失明, 她的丈夫無法工作
14:52
she's got seven kids孩子.
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她有七個小孩要養
14:55
But what she can do is cook廚師,
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但她只會煮飯
14:57
and so she's begun開始 to cook廚師 for some groups of walkers步行者
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然後她開始為某些步行的團體煮飯
15:00
who come through通過 the village and have a meal膳食 in her home.
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他們來到村莊然後在她家用餐
15:03
They sit on the floor地板.
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他們坐在地上
15:05
She doesn't even have a tablecloth桌布.
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她家甚至沒有桌布
15:07
She makes品牌 the most delicious美味的 food餐飲
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她煮出最美味的食物
15:09
that's fresh新鮮 from the herbs草藥 in the surrounding周圍 countryside農村.
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用鄉村的新鮮草藥煮出來的食物
15:12
And so more and more walkers步行者 have come,
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越來越多的步行者前來她家
15:14
and lately最近 she's begun開始 to earn an income收入
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最近她開始有了收入
15:16
to support支持 her family家庭.
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來支持她的家庭
15:18
And so she told our team球隊 there, she said,
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她告訴我們的團隊, 她說,
15:21
"You have made製作 me visible可見
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“你們讓我被關注了
15:24
in a village where people were once一旦 ashamed羞愧
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在這個人們一度覺得看著我
15:26
to look at me."
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會感到羞恥和難為情的村莊裡“
15:28
That's the potential潛在 of the Abraham亞伯拉罕 path路徑.
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這就是亞伯拉罕之路的潜力
15:31
There are literally按照字面 hundreds數以百計 of those kinds of communities社區
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基本上而言有數以百計類似這樣的村莊
15:33
across橫過 the Middle中間 East, across橫過 the path路徑.
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在中東上, 在亞伯拉罕之路上。
15:37
The potential潛在 is basically基本上 to change更改 the game遊戲.
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其潜力就在於改變遊戲規則
15:40
And to change更改 the game遊戲, you have to change更改 the frame,
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而去改變遊戲規則, 你必須要改變基本架構
15:42
the way we see things --
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我們看待事物的方式--
15:44
to change更改 the frame
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去改變基本架構
15:46
from hostility敵意 to hospitality待客,
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從擁有敵意到好客
15:49
from terrorism恐怖主義 to tourism旅遊.
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從恐怖主義到觀光旅遊
15:52
And in that sense, the Abraham亞伯拉罕 path路徑
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而在那觀念裡, 亞伯拉罕之路
15:54
is a game-changer改變遊戲規則.
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是個改變遊戲規則的方法
15:56
Let me just show顯示 you one thing.
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讓我給你看一樣東西
15:58
I have a little acorn橡子 here
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我這裡有個橡實
16:00
that I picked採摘的 up while I was walking步行 on the path路徑
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是我今年初步行亞伯拉罕之路時
16:02
earlier this year.
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撿到的
16:04
Now the acorn橡子 is associated相關 with the oak橡木 tree, of course課程 --
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想當然爾, 橡實和橡樹有關係
16:06
grows成長 into an oak橡木 tree,
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它長在橡樹上
16:08
which哪一個 is associated相關 with Abraham亞伯拉罕.
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也和亞伯拉罕有關聯
16:10
The path路徑 right now is like an acorn橡子;
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這條路就像個橡實
16:12
it's still in its early phase.
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它還在剛開始的階段
16:14
What would the oak橡木 tree look like?
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橡樹會長得如何?
16:16
Well I think back to my childhood童年,
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當我想到我的童年時
16:18
a good part部分 of which哪一個 I spent花費, after being存在 born天生 here in Chicago芝加哥,
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就在我出生在芝加哥後, 我到歐洲去生活
16:20
I spent花費 in Europe歐洲.
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那是段美好的時光
16:22
If you had been
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如果你在1945年時
16:24
in the ruins廢墟 of, say, London倫敦
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有去過倫敦的廢墟,
16:26
in 1945, or Berlin柏林,
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或者是柏林的廢墟遺址
16:29
and you had said,
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然後你說
16:31
"Sixty六十 years年份 from now,
419
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“60年後
16:33
this is going to be the most peaceful平靜的, prosperous繁榮 part部分 of the planet行星,"
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這裡將成為世界上最和平,最富有的的地方“
16:35
people would have thought
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人們會覺得
16:37
you were certifiablycertifiably insane.
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你肯定是瘋了
16:39
But they did it thanks謝謝 to a common共同 identity身分 -- Europe歐洲 --
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但他們辦到了也擁有共同的代號 -- 歐洲 --
16:43
and a common共同 economy經濟.
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和一個共同的經濟體
16:45
So my question is, if it can be doneDONE in Europe歐洲,
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所以我的問題是, 如果歐洲辦得到
16:48
why not in the Middle中間 East?
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那為什麼中東辦不到?
16:50
Why not, thanks謝謝 to a common共同 identity身分,
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為何不能用共同的代號--
16:52
which哪一個 is the story故事 of Abraham亞伯拉罕,
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就像亞拉伯罕的故事一樣--
16:54
and thanks謝謝 to a common共同 economy經濟
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且因為興旺的旅遊業
16:56
that would be based基於 in good part部分 on tourism旅遊?
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而擁有共同的經濟體呢?
17:00
So let me conclude得出結論 then
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所以讓我總結一下
17:02
by saying that in the last 35 years年份,
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在過去的35年裡
17:05
as I've worked工作
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在我和一些世界上最危險,困難,
17:07
in some of the most dangerous危險, difficult and intractable棘手
434
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和棘手的
17:09
conflicts衝突 around the planet行星,
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爭執工作過後
17:11
I have yet然而 to see one conflict衝突
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我看到一個爭執
17:14
that I felt could not be transformed改造.
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讓我覺得似乎無法改變
17:17
It's not easy簡單, of course課程,
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當然, 那不是件簡單的事
17:19
but it's possible可能.
439
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但是有可能的
17:21
It was doneDONE in South Africa非洲.
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南非的紛爭解決了
17:23
It was doneDONE in Northern北方 Ireland愛爾蘭.
441
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在北愛爾蘭的紛爭也解決了
17:25
It could be doneDONE anywhere隨地.
442
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每個地方的紛爭都有可能可以解決
17:27
It simply只是 depends依靠 on us.
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一切都取決於我們
17:29
It depends依靠 on us taking服用 the third第三 side.
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需要我們成為那第三方
17:32
So let me invite邀請 you
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讓我邀請你
17:34
to consider考慮 taking服用 the third第三 side,
446
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來想想如何成為第三方
17:36
even as a very small step.
447
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2000
就算是個很小的步伐
17:38
We're about to take a break打破 in a moment時刻.
448
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2000
我們快要到休息時間了
17:40
Just go up to someone有人
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走到某個人面前
17:42
who's誰是 from a different不同 culture文化, a different不同 country國家,
450
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來自不同的文化, 不同的國家
17:45
a different不同 ethnicity種族, some difference區別,
451
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不同的種族, 和你有差異的
17:47
and engage從事 them in a conversation會話; listen to them.
452
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然後與他們對話, 聆聽他們的想法
17:50
That's a third第三 side act法案.
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這就是個第三方的表現
17:52
That's walking步行 Abraham's亞伯拉罕 path路徑.
454
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這就是亞伯拉罕之路的步行精神
17:54
After a TEDTalkTED演講,
455
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在TED演講後,
17:56
why not a TEDWalkTEDWalk?
456
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何不來個TED步行?
17:58
So let me just leave離開 you
457
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讓我交給你
18:00
with three things.
458
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三件事情
18:02
One is, the secret秘密 to peace和平
459
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第一件, 和平的祕密
18:05
is the third第三 side.
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就是第三方
18:08
The third第三 side is us.
461
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第三方是我們
18:10
Each of us,
462
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我們每一個人
18:12
with a single step,
463
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2000
用小小的一步
18:14
can take the world世界, can bring帶來 the world世界
464
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來帶領世界, 來帶動世界
18:17
a step closer接近 to peace和平.
465
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接近和平的那一步
18:20
There's an old African非洲人 proverb諺語 that goes:
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1085000
2000
有個舊的非洲諺語說:
18:22
"When spider蜘蛛 webs unite團結,
467
1087000
2000
"當蜘蛛網團結在一起時,
18:24
they can halt even the lion獅子."
468
1089000
3000
他們可以使一隻獅子停止前進“
18:27
If we're able能夠 to unite團結
469
1092000
2000
如果我們能團結在一起
18:29
our third-side第三端 webs of peace和平,
470
1094000
2000
我們第三方的和平網團結在一起,
18:31
we can even halt the lion獅子 of war戰爭.
471
1096000
3000
我們可以使戰爭這隻獅子停止下來。
18:34
Thank you very much.
472
1099000
2000
非常謝謝你們
18:36
(Applause掌聲)
473
1101000
2000
(掌聲)
Translated by Serena Chang
Reviewed by Shelley Krishna R. TSANG

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ABOUT THE SPEAKER
William Ury - Mediator
William Ury is a mediator, writer and speaker, working with conflicts ranging from family feuds to boardroom battles to ethnic wars. He's the author of "Getting to Yes."

Why you should listen

William L. Ury co-founded Harvard's Program on Negotiation and is currently a Senior Fellow of the Harvard Negotiation Project. He is the author of The Power of a Positive No: How to Say No & Still Get to Yes, and co-author (with Roger Fisher) of Getting to Yes: Negotiating Agreement Without Giving In, translated into 30+ languages. He is also author of the award-winning Getting Past No: Negotiating with Difficult People and Getting To Peace (released in paperback under the title The Third Side).

Over the last 30 years, Ury has served as a negotiation adviser and mediator in conflicts ranging from corporate mergers to wildcat strikes in a Kentucky coal mine to ethnic wars in the Middle East, the Balkans, and the former Soviet Union. With former president Jimmy Carter, he co- founded the International Negotiation Network, a non-governmental body seeking to end civil wars around the world. During the 1980s, he helped the US and Soviet governments create nuclear crisis centers designed to avert an accidental nuclear war. In that capacity, he served as a consultant to the Crisis Management Center at the White House. More recently, Ury has served as a third party in helping to end a civil war in Aceh, Indonesia, and helping to prevent one in Venezuela.

Ury has taught negotiation to tens of thousands of corporate executives, labor leaders, diplomats and military officers around the world. He helps organizations try to reach mutually profitable agreements with customers, suppliers, unions, and joint-venture partners.

More profile about the speaker
William Ury | Speaker | TED.com

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