TEDxCreativeCoast
Celeste Headlee: 10 ways to have a better conversation
Celeste Headlee: 改善傾偈嘅十個方法
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當你份工好睇你同人講嘢有幾叻，你就會學識點樣傾偈。但大部分人都唔識傾偈技巧。Celeste Headlee 做咗幾十年電台節目主持，知道傾偈有咩要素：誠懇、簡潔、清晰同適量嘅聆聽。喺呢場深入嘅演講入面，佢分享改善傾偈嘅十項有用規則。佢話：「行出去，同人傾，聽人講。最重要係，準備被驚喜嘅心。」
Celeste Headlee - Writer and radio host
Celeste Headlee's years of interview experience give her a unique perspective on what makes for a good conversation. Full bio
Celeste Headlee's years of interview experience give her a unique perspective on what makes for a good conversation. Full bio
Double-click the English transcript below to play the video.
有幾多人曾經因為好友
00:12
All right, I want to see a show of hands:
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00:14
how many of you have
unfriended someone on Facebook
unfriended someone on Facebook
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喺政治、宗教育兒、糧食議題上
講咗冒犯嘅嘢而喺臉書刪除佢哋？
00:17
because they said something offensive
about politics or religion,
about politics or religion,
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請舉手
00:21
childcare, food?
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（笑聲）
00:23
(Laughter)
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有幾多人有最少一位朋友
00:25
And how many of you
know at least one person that you avoid
know at least one person that you avoid
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因為你唔想同佢傾偈而逃避架？
00:28
because you just don't want
to talk to them?
to talk to them?
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00:30
(Laughter)
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（笑聲）
我哋以前如果想有禮貌咁傾計
00:32
You know, it used to be that in order
to have a polite conversation,
to have a polite conversation,
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我哋就會聽《窈窕淑女》入面
亨利希金斯嘅話
亨利希金斯嘅話
00:36
we just had to follow the advice
of Henry Higgins in "My Fair Lady":
of Henry Higgins in "My Fair Lady":
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只講天氣同健康
00:39
Stick to the weather and your health.
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00:41
But these days, with climate change
and anti-vaxxing, those subjects --
and anti-vaxxing, those subjects --
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但宜家因為氣候轉變、反疫苗嘅討論
（笑聲）
00:44
(Laughter)
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天氣同健康嘅話題都唔再安全嘞
00:46
are not safe either.
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00:47
So this world that we live in,
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我哋身處嘅呢個世界係唔正常
00:50
this world in which every conversation
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任何傾偈都有可能演變成爭執
00:53
has the potential
to devolve into an argument,
to devolve into an argument,
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而政客，會無法同其他政客溝通
00:55
where our politicians
can't speak to one another
can't speak to one another
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連最微不足道嘅事
00:57
and where even the most trivial of issues
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都有人激烈地支持同反對
00:59
have someone fighting both passionately
for it and against it, it's not normal.
for it and against it, it's not normal.
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皮尤研究中心研究咗一萬名美國成人
01:04
Pew Research did a study
of 10,000 American adults,
of 10,000 American adults,
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發現今時今日嘅人
01:08
and they found that at this moment,
we are more polarized,
we are more polarized,
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係歷史上最極端、最分化嘅人
01:10
we are more divided,
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01:12
than we ever have been in history.
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我哋唔再輕易妥協
01:14
We're less likely to compromise,
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即係話我哋唔再聆聽對方
01:16
which means we're
not listening to each other.
not listening to each other.
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我哋選擇居所、伴侶，甚至朋友時
01:18
And we make decisions about where to live,
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01:21
who to marry and even
who our friends are going to be,
who our friends are going to be,
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只係按個人已有嘅信念
01:23
based on what we already believe.
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即係話我哋唔再聆聽對方
01:26
Again, that means
we're not listening to each other.
we're not listening to each other.
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雖然傾偈需要平衡講同聽
01:29
A conversation requires a balance
between talking and listening,
between talking and listening,
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但逐漸地，我哋失去咗呢種平衝
01:32
and somewhere along the way,
we lost that balance.
we lost that balance.
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當中部分原因係因為科技
01:35
Now, part of that is due to technology.
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因為你手上面或者
擺喺附近嘅智能電話
擺喺附近嘅智能電話
01:37
The smartphones that you all
either have in your hands
either have in your hands
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01:39
or close enough that you could
grab them really quickly.
grab them really quickly.
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根據皮尤研究
01:42
According to Pew Research,
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三分一美國青年每日傳過百則短訊
01:43
about a third of American teenagers
send more than a hundred texts a day.
send more than a hundred texts a day.
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當中大多數，幾乎全部，寧願傳短訊
01:48
And many of them, almost most of them,
are more likely to text their friends
are more likely to text their friends
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都唔同朋友面對面傾偈
01:53
than they are to talk
to them face to face.
to them face to face.
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01:56
There's this great piece in The Atlantic.
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《大西洋月刊》曾經有篇佳作
作者係一名高中老師叫保羅班韋
01:58
It was written by a high school teacher
named Paul Barnwell.
named Paul Barnwell.
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佢畀佢小朋友做一份溝通習作
02:01
And he gave his kids
a communication project.
a communication project.
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教佢哋點樣唔靠筆記去傾特定話題
02:03
He wanted to teach them how to speak
on a specific subject without using notes.
on a specific subject without using notes.
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佢話：「我發現…」
02:06
And he said this: "I came to realize..."
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（笑聲）
02:08
(Laughter)
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「我發現說話能力
02:12
"I came to realize
that conversational competence
that conversational competence
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可能係教育裡面最常被忽視嘅技能。
02:15
might be the single
most overlooked skill we fail to teach.
most overlooked skill we fail to teach.
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小朋友每日花幾個鐘透過螢幕
獲取意念同交換想法，
獲取意念同交換想法，
02:19
Kids spend hours each day engaging
with ideas and each other through screens,
with ideas and each other through screens,
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但鮮有機會磨練人際溝通能力。
02:23
but rarely do they have an opportunity
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02:25
to hone their interpersonal
communications skills.
communications skills.
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02:28
It might sound like a funny question,
but we have to ask ourselves:
but we have to ask ourselves:
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我哋要問自己一條睇落好笑嘅問題︰
廿一世紀到底有無一種技能
02:31
Is there any 21st-century skill
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02:33
more important than being able to sustain
coherent, confident conversation?"
coherent, confident conversation?"
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比起說話有條理、有自信更緊要？」
我宜家靠同人傾偈搵食
02:39
Now, I make my living talking to people:
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客人有諾貝爾獎得主、貨車司機
02:41
Nobel Prize winners, truck drivers,
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億萬富豪、幼兒園老師
02:43
billionaires, kindergarten teachers,
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國家元首、水管工人
02:46
heads of state, plumbers.
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鍾意嘅同唔鍾意嘅人我都會同佢哋傾
02:48
I talk to people that I like.
I talk to people that I don't like.
I talk to people that I don't like.
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我同一啲我個人嚟講
好唔認同嘅人傾偈
好唔認同嘅人傾偈
02:51
I talk to some people that I disagree with
deeply on a personal level.
deeply on a personal level.
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但我哋之間嘅對話始終好開心
02:55
But I still have
a great conversation with them.
a great conversation with them.
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我想用接著落嚟十分鐘
02:58
So I'd like to spend the next 10 minutes
or so teaching you how to talk
or so teaching you how to talk
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教你哋說話同聆聽
03:02
and how to listen.
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03:04
Many of you have already heard
a lot of advice on this,
a lot of advice on this,
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你哋好多人都聽過唔少建議
例如保持眼神交流
03:07
things like look the person in the eye,
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預先諗好有趣嘅話題去講
03:09
think of interesting topics
to discuss in advance,
to discuss in advance,
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用眼神、點頭同微笑
表示你係留心對話嘅
表示你係留心對話嘅
03:13
look, nod and smile to show
that you're paying attention,
that you're paying attention,
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以及講返或者總結你啱啱聽到嘅
03:18
repeat back what you just heard
or summarize it.
or summarize it.
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但我想你哋通通忘記呢啲建議
03:21
So I want you to forget all of that.
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呢啲建議太垃圾喇
03:22
It is crap.
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03:24
(Laughter)
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（笑聲）
如果你真係有留心聽人哋講嘢
03:27
There is no reason to learn
how to show you're paying attention
how to show you're paying attention
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根本唔洗學點樣表現你專心
03:31
if you are in fact paying attention.
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（笑聲）
03:35
(Laughter)
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（掌聲）
03:36
(Applause)
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我平時用嘅技巧
03:39
Now, I actually use the exact
same skills as a professional interviewer
same skills as a professional interviewer
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同我做專業面試官時嘅一樣
03:43
that I do in regular life.
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03:46
So, I'm going to teach you
how to interview people,
how to interview people,
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所以我會教你哋點樣訪問人
令你哋交談裏面更善辭令
03:49
and that's actually going to help you
learn how to be better conversationalists.
learn how to be better conversationalists.
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首先要學識唔好畀對話
浪費你嘅時間同令你覺得悶
浪費你嘅時間同令你覺得悶
03:53
Learn to have a conversation
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03:55
without wasting your time,
without getting bored,
without getting bored,
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03:57
and, please God,
without offending anybody.
without offending anybody.
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更重要係唔好冒犯到人
我哋都試過傾得好暢快
04:00
We've all had really great conversations.
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即係話我哋知道好嘅交談係點嘅樣
04:03
We've had them before.
We know what it's like.
We know what it's like.
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04:05
The kind of conversation where you
walk away feeling engaged and inspired,
walk away feeling engaged and inspired,
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就好似你傾完之後覺得
真係有參與到討論同獲得啓發
真係有參與到討論同獲得啓發
又或者傾完之後你覺得同人關係密切
04:09
or where you feel
like you've made a real connection
like you've made a real connection
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或者人哋完全明白你
04:11
or you've been perfectly understood.
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大部分嘅交談都唔應該有原因
做唔到上面嘅嘢
做唔到上面嘅嘢
04:13
There is no reason
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04:14
why most of your interactions
can't be like that.
can't be like that.
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所以我定咗十項基本規則
我會同你哋講解下
我會同你哋講解下
04:18
So I have 10 basic rules.
I'm going to walk you through all of them,
I'm going to walk you through all of them,
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但講真，只要熟練其中一項
04:21
but honestly, if you just choose
one of them and master it,
one of them and master it,
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你就已經可以傾得更加好
04:25
you'll already enjoy better conversations.
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第一：唔好同時做多過一樣嘢
04:27
Number one: Don't multitask.
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我意思係唔止放低電話
平板、車匙或者手頭上嘅嘢
平板、車匙或者手頭上嘅嘢
04:30
And I don't mean
just set down your cell phone
just set down your cell phone
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04:32
or your tablet or your car keys
or whatever is in your hand.
or whatever is in your hand.
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我指嘅係，你嘅靈魂要喺度
04:35
I mean, be present.
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要留心嗰陣時嘅嘢
04:37
Be in that moment.
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唔好諗之前同上司嘅爭執
04:39
Don't think about your argument
you had with your boss.
you had with your boss.
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04:42
Don't think about what
you're going to have for dinner.
you're going to have for dinner.
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唔好諗今晚食乜
如果唔想同人傾偈，不如就唔傾好過
04:44
If you want to get out
of the conversation,
of the conversation,
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04:46
get out of the conversation,
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唔好勉強撐落去，又心不在焉咁
04:48
but don't be half in it
and half out of it.
and half out of it.
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第二：唔好霸住嚟講
04:50
Number two: Don't pontificate.
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如果你只抒己見
04:52
If you want to state your opinion
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又唔回應、拗、反駁或引伸
04:55
without any opportunity for response
or argument or pushback or growth,
or argument or pushback or growth,
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咁去寫網誌啦
05:01
write a blog.
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（笑聲）
05:02
(Laughter)
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我之所以唔邀請學者上節目
05:05
Now, there's a really good reason
why I don't allow pundits on my show:
why I don't allow pundits on my show:
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有一個好好嘅理由
05:09
Because they're really boring.
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就係佢哋太無聊喇
如果係保守派
05:10
If they're conservative, they're going to
hate Obama and food stamps and abortion.
hate Obama and food stamps and abortion.
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佢哋一定憎奧巴馬、糧票同墮胎
如果係自由派
05:14
If they're liberal, they're going to hate
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就一定憎大銀行、油公司同迪克切尼
05:16
big banks and oil corporations
and Dick Cheney.
and Dick Cheney.
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完全估計得到
05:18
Totally predictable.
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但你唔想傾偈變成咁樣
05:20
And you don't want to be like that.
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每次傾偈，你都要當你會學到啲嘢
05:21
You need to enter every conversation
assuming that you have something to learn.
assuming that you have something to learn.
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知名精神科醫生派克話
05:27
The famed therapist M. Scott Peck said
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真正嘅聆聽需要放下自己
05:29
that true listening requires
a setting aside of oneself.
a setting aside of oneself.
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所以要放下己見
05:34
And sometimes that means
setting aside your personal opinion.
setting aside your personal opinion.
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05:38
He said that sensing this acceptance,
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佢話，說話者認同呢段說話嘅話
內心就會愈嚟愈堅強
05:41
the speaker will become
less and less vulnerable
less and less vulnerable
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愈係會對聽者開放內心嘅深處
05:43
and more and more likely
to open up the inner recesses
to open up the inner recesses
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05:46
of his or her mind to the listener.
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同樣地，假設你會從傾偈裏面學到嘢
05:49
Again, assume that you have
something to learn.
something to learn.
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05:52
Bill Nye: "Everyone you will ever meet
knows something that you don't."
knows something that you don't."
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比爾奈話：你遇到嘅每一個人
都識一啲你唔識得嘅嘢
都識一啲你唔識得嘅嘢
05:57
I put it this way:
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對於呢番話，我會演譯為︰
05:58
Everybody is an expert in something.
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每個人都係某方面嘅專家
06:03
Number three: Use open-ended questions.
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第三：善用開放式問題
呢方面可以學學記者
06:06
In this case, take a cue from journalists.
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以「何時、何地、何人
何物、為何、如何」開始發問
何物、為何、如何」開始發問
06:08
Start your questions with who,
what, when, where, why or how.
what, when, where, why or how.
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06:11
If you put in a complicated question,
you're going to get a simple answer out.
you're going to get a simple answer out.
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如果你問複雜嘅問題
你只會得到簡單嘅答案
你只會得到簡單嘅答案
如果我問你：你當時驚唔驚？
06:14
If I ask you, "Were you terrified?"
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你會按句子最有力嘅字眼去答
06:17
you're going to respond to the most
powerful word in that sentence,
powerful word in that sentence,
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即係「驚」呢個字
06:20
which is "terrified," and the answer is
"Yes, I was" or "No, I wasn't."
"Yes, I was" or "No, I wasn't."
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所以答案會係「係」或「唔係」
－你嬲唔嬲？
－係，好嬲
－係，好嬲
06:23
"Were you angry?" "Yes, I was very angry."
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由佢哋描述，佢哋先係體會嘅一方
06:25
Let them describe it.
They're the ones that know.
They're the ones that know.
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嘗試問：當時係點㗎？有咩感覺？
06:28
Try asking them things like,
"What was that like?"
"What was that like?"
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06:31
"How did that feel?"
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06:33
Because then they might have to stop
for a moment and think about it,
for a moment and think about it,
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因為佢哋或者會停低思考
所以你就會有機會得到更有趣嘅答案
06:37
and you're going to get
a much more interesting response.
a much more interesting response.
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第四：順其自然
06:40
Number four: Go with the flow.
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意思係有一啲諗法突然間會有
06:43
That means thoughts
will come into your mind
will come into your mind
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但你需要忘記啲諗法
06:46
and you need to let them
go out of your mind.
go out of your mind.
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因為我哋都有睇過一啲訪問
06:49
We've heard interviews often
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06:51
in which a guest is talking
for several minutes
for several minutes
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啲嘉賓講咗幾分鐘嘢
然之後主持問返問題
06:54
and then the host comes back in
and asks a question
and asks a question
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但啲問題可能無關或者已經討論過
06:56
which seems like it comes out of nowhere,
or it's already been answered.
or it's already been answered.
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咁就反映咗主持頭先嗰兩分鐘無聽到
07:00
That means the host probably
stopped listening two minutes ago
stopped listening two minutes ago
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07:02
because he thought
of this really clever question,
of this really clever question,
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主持以為條問題好聰明，佢一定要問到
07:06
and he was just bound
and determined to say that.
and determined to say that.
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但其實我哋同個主持都一樣
07:09
And we do the exact same thing.
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當我哋坐低同人傾偈時
07:11
We're sitting there having
a conversation with someone,
a conversation with someone,
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我哋竟然會諗返嗰日
喺咖啡室撞到明星 Hugh Jackman
喺咖啡室撞到明星 Hugh Jackman
07:14
and then we remember that time
that we met Hugh Jackman in a coffee shop.
that we met Hugh Jackman in a coffee shop.
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（笑聲）
07:17
(Laughter)
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於是我哋就無再聽
07:18
And we stop listening.
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事情同想法必然會喺你腦海閃過
07:20
Stories and ideas
are going to come to you.
are going to come to you.
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但你要學識唔好分心諗咗去其他嘢度
07:22
You need to let them come and let them go.
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07:26
Number five: If you don't know,
say that you don't know.
say that you don't know.
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第五：唔識就話唔識
07:30
Now, people on the radio,
especially on NPR,
especially on NPR,
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電台，尤其是公共廣播電台上嘅人
佢哋清楚知道自己係開梗咪
07:33
are much more aware
that they're going on the record,
that they're going on the record,
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所以佢哋好小心喺咩事情上
稱自己做專家
稱自己做專家
07:36
and so they're more careful
about what they claim to be an expert in
about what they claim to be an expert in
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同埋好小心咁講佢哋肯定知道嘅嘢
07:39
and what they claim to know for sure.
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你都應該咁，小心駛得萬年船
07:41
Do that. Err on the side of caution.
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而且一言千金
07:44
Talk should not be cheap.
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07:46
Number six: Don't equate
your experience with theirs.
your experience with theirs.
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第六：唔好騎劫人哋嘅經歷
07:51
If they're talking
about having lost a family member,
about having lost a family member,
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例如人哋講梗親人過身
你就唔好講你親戚去世個陣嘅嘢
07:54
don't start talking about the time
you lost a family member.
you lost a family member.
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當人哋講梗工作窘境
07:56
If they're talking about the trouble
they're having at work,
they're having at work,
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就唔好反過嚟抱怨自己份工
07:59
don't tell them about
how much you hate your job.
how much you hate your job.
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你同人哋嘅經歷唔同，從來都唔會一樣
08:02
It's not the same. It is never the same.
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經歷係好個人嘅
08:04
All experiences are individual.
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而且人哋嘅經歷唔屬於你
08:05
And, more importantly,
it is not about you.
it is not about you.
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唔好喺人哋分享梗嗰陣
同人講自己有幾勁幾慘
同人講自己有幾勁幾慘
08:09
You don't need to take that moment
to prove how amazing you are
to prove how amazing you are
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08:13
or how much you've suffered.
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08:15
Somebody asked Stephen Hawking once
what his IQ was, and he said,
what his IQ was, and he said,
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有人問霍金佢智商幾高
佢話：「唔知。
自誇智商嘅都係傻瓜。」
自誇智商嘅都係傻瓜。」
08:18
"I have no idea. People who brag
about their IQs are losers."
about their IQs are losers."
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08:21
(Laughter)
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（笑聲）
傾偈唔係攞嚟推廣自己
08:23
Conversations are not
a promotional opportunity.
a promotional opportunity.
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08:28
Number seven:
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第七：唔好重複說話
08:31
Try not to repeat yourself.
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咁樣畀人感覺高傲又乏味
08:32
It's condescending,
and it's really boring,
and it's really boring,
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08:35
and we tend to do it a lot.
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但我哋偏偏成日都咁做
尤其同同事、小朋友講嘢個陣
08:36
Especially in work conversations
or in conversations with our kids,
or in conversations with our kids,
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我哋為咗表明諗法，不斷講同一番說話
08:40
we have a point to make,
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08:42
so we just keep rephrasing it
over and over.
over and over.
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唔好咁樣做
08:45
Don't do that.
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第八：唔需要講細節
08:46
Number eight: Stay out of the weeds.
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講真，人哋根本唔在意
08:49
Frankly, people don't care
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年份、名、日期等嘅細節
08:52
about the years, the names,
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08:54
the dates, all those details
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就算你就好努力去記都好
08:56
that you're struggling
to come up with in your mind.
to come up with in your mind.
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人哋都唔在意，佢哋關心嘅係你
08:59
They don't care.
What they care about is you.
What they care about is you.
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想知你係點樣嘅人
09:01
They care about what you're like,
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同你有咩共同之處
09:04
what you have in common.
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忘記啲瑣碎細節啦
09:05
So forget the details. Leave them out.
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傾偈嗰陣唔好講細節
09:08
Number nine:
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第九：
呢點雖然唔係壓軸
但係係最關鍵嘅一項
但係係最關鍵嘅一項
09:10
This is not the last one,
but it is the most important one.
but it is the most important one.
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聆聽
09:13
Listen.
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09:14
I cannot tell you how many
really important people have said
really important people have said
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我數唔清有幾多重要人物曾經講過
聆聽係最重要嘅技能
09:18
that listening is perhaps the most,
the number one most important skill
the number one most important skill
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仲係可以培養嘅技能
09:22
that you could develop.
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09:23
Buddha said, and I'm paraphrasing,
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佛陀話過，我喺度引述返︰
09:25
"If your mouth is open,
you're not learning."
you're not learning."
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「開口時非學習時」
前美國總統卡爾文話：
無人會因為多聽而失業
無人會因為多聽而失業
09:28
And Calvin Coolidge said, "No man
ever listened his way out of a job."
ever listened his way out of a job."
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09:32
(Laughter)
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（笑聲）
點解我哋唔聆聽人哋？
09:34
Why do we not listen to each other?
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09:36
Number one, we'd rather talk.
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第一，我哋寧願講嘢
當我講梗嘢，我就控制個局
09:39
When I'm talking, I'm in control.
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我唔洗聽冇興趣嘅嘢
09:41
I don't have to hear anything
I'm not interested in.
I'm not interested in.
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我就係大家目光嘅焦點
09:43
I'm the center of attention.
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我可以藉著講嘢嚟強化自己身份
09:45
I can bolster my own identity.
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09:47
But there's another reason:
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仲有一個原因：我哋會分心
09:48
We get distracted.
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09:50
The average person talks
at about 225 word per minute,
at about 225 word per minute,
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常人每分鐘講到大概 225 個字
09:53
but we can listen at up to
500 words per minute.
500 words per minute.
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但每分鐘就聽到最多 500 字
於是我哋個腦喺人哋講嘢嗰陣
就用剩低 275 字諗其他嘢
就用剩低 275 字諗其他嘢
09:57
So our minds are filling in
those other 275 words.
those other 275 words.
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我知道要認真聽人哋講嘢
係要花費精神同心機
係要花費精神同心機
10:01
And look, I know,
it takes effort and energy
it takes effort and energy
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10:05
to actually pay attention to someone,
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但如果無留心就唔係傾緊偈
10:07
but if you can't do that,
you're not in a conversation.
you're not in a conversation.
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因為你哋只係喺同一笪地方
10:10
You're just two people shouting out
barely related sentences
barely related sentences
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對喊梗冇乜相關嘅嘢
10:13
in the same place.
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（笑聲）
10:14
(Laughter)
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你要聆聽人哋
10:16
You have to listen to one another.
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史蒂芬 · 柯維講得好好
10:19
Stephen Covey said it very beautifully.
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佢話：大多數人聆聽唔係因為想理解
10:20
He said, "Most of us don't listen
with the intent to understand.
with the intent to understand.
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而係想回應
10:24
We listen with the intent to reply."
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10:28
One more rule, number 10,
and it's this one: Be brief.
and it's this one: Be brief.
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最後，第十：簡短
「好嘅交談就好似迷你裙咁，
10:32
[A good conversation is like a miniskirt;
short enough to retain interest,
short enough to retain interest,
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短到可以引人入勝，
10:36
but long enough to cover
the subject. -- My Sister]
the subject. -- My Sister]
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但亦都長到覆蓋到重點。」
呢句係我家姐講嘅
呢句係我家姐講嘅
（笑聲）
10:38
(Laughter)
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10:40
(Applause)
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（掌聲）
以上所有都可以濃縮成一個基本概念︰
10:42
All of this boils down to the same
basic concept, and it is this one:
basic concept, and it is this one:
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你要展示你係有興趣聆聽
10:47
Be interested in other people.
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我公公好出名，我嘅成長少唔去公公
10:50
You know, I grew up
with a very famous grandfather,
with a very famous grandfather,
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10:52
and there was kind of a ritual in my home.
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屋企有個習俗
人哋會走嚟同我公公婆婆傾偈
10:54
People would come over
to talk to my grandparents,
to talk to my grandparents,
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佢哋走咗之後，我阿媽走過嚟問我哋︰
10:57
and after they would leave,
my mother would come over to us,
my mother would come over to us,
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「知唔知佢哋係邊個？
11:00
and she'd say, "Do you know who that was?
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呢個係美國選美亞軍。
11:02
She was the runner-up to Miss America.
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嗰個係沙加緬度市長。
11:03
He was the mayor of Sacramento.
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呢嗰個贏過普立茲獎。
11:05
She won a Pulitzer Prize.
He's a Russian ballet dancer."
He's a Russian ballet dancer."
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而呢個係俄羅斯巷蕾舞者。」
11:08
And I kind of grew up assuming
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所以我成長裏邊一直覺得
每人都隱藏住好犀利嘅特質
11:12
everyone has some hidden,
amazing thing about them.
amazing thing about them.
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講真，咁樣至令我成為更優秀主持
11:15
And honestly, I think
it's what makes me a better host.
it's what makes me a better host.
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我盡量唔講嘢，用開放態度睇事情
11:19
I keep my mouth shut
as often as I possibly can,
as often as I possibly can,
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11:22
I keep my mind open,
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同埋成日準備受驚喜嘅心
11:23
and I'm always prepared to be amazed,
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而我係從未失望過
11:26
and I'm never disappointed.
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你跟住我做，出去同人傾偈，聆聽佢哋
11:28
You do the same thing.
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11:30
Go out, talk to people,
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11:33
listen to people,
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最重要係要有被驚喜嘅準備
11:34
and, most importantly,
be prepared to be amazed.
be prepared to be amazed.
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11:38
Thanks.
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多謝
（掌聲）
11:39
(Applause)
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ABOUT THE SPEAKER
Celeste Headlee - Writer and radio hostCeleste Headlee's years of interview experience give her a unique perspective on what makes for a good conversation.
Why you should listen
Celeste Headlee hosts a daily news/talk show, On Second Thought, on Georgia Public Broadcasting.
Headlee has worked in public radio since 1999, as a reporter, host and correspondent. She was the Midwest Correspondent for NPR before becoming the co-host of the PRI show "The Takeaway.” After that, she guest hosted a number of NPR shows including "Tell Me More,” "Talk of the Nation,” "Weekend All Things Considered” and "Weekend Edition". Headlee also anchored election coverage for PBS World in 2012 and was a regular guest on CNN.
Headlee holds multiple degrees in music and still performs as a professional opera singer. She appears on the album “Classically Blue” from gospel artist Lea Gilmore. She's the granddaughter of composer William Grant Still.
Celeste Headlee | Speaker | TED.com