TED@UPS
Regina Hartley: Why the best hire might not have the perfect resume
Regina Hartley: Mengapa pekerja terbaik tidak selalu punya riwayat hidup yang sempurna
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Dihadapkan pada pilihan antara kandidat yang memiliki riwayat hidup sempurna atau mereka yang berhasil melewati rintangan, eksekutif SDM Regina Hartley selalu memberikan kesempatan kepada "Pejuang." Sebagai seseorang yang tumbuh melalui berbagai rintangan, Hartley tahu mereka yang berhasil melalui kesulitan hidup memiliki kemampuan untuk bertahan dalam lingkungan kerja yang selalu berubah. "Pilih kandidat yang tampak remeh, tapi senjata rahasia mereka adalah gairah dan tekad," katanya. "Pekerjakan Pejuang."
Regina Hartley - Human resources expert
Regina Hartley thinks that those who don't always look good on paper may be just the person you need to hire. Full bio
Regina Hartley thinks that those who don't always look good on paper may be just the person you need to hire. Full bio
Double-click the English transcript below to play the video.
00:12
Your company launches
a search for an open position.
a search for an open position.
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Perusahaan Anda membuka
lowongan kerja.
lowongan kerja.
00:16
The applications start rolling in,
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Lamaran kerja mulai berdatangan
00:19
and the qualified candidates
are identified.
are identified.
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dan para kandidat yang memenuhi syarat
ditemukan.
ditemukan.
00:22
Now the choosing begins.
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Kini seleksi dimulai.
00:25
Person A: Ivy League,
4.0, flawless resume,
4.0, flawless resume,
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Kandidat A: Ivy League, IPK 4,0,
resume yang sempurna,
resume yang sempurna,
00:31
great recommendations.
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punya rekomendasi bagus.
00:33
All the right stuff.
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Semuanya bagus.
00:35
Person B: state school,
fair amount of job hopping,
fair amount of job hopping,
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Kandidat B: universitas negeri,
sering ganti pekerjaan,
sering ganti pekerjaan,
00:40
and odd jobs like cashier
and singing waitress.
and singing waitress.
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kerja serabutan seperti kasir dan
penyanyi sekaligus pramusaji.
penyanyi sekaligus pramusaji.
00:45
But remember -- both are qualified.
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Tapi ingat -- keduanya memenuhi syarat.
00:49
So I ask you:
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Jadi saya tanya,
00:51
who are you going to pick?
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mana yang akan Anda pilih?
00:53
My colleagues and I created
very official terms
very official terms
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Kolega saya dan saya menciptakan
istilah resmi yang kami pakai
istilah resmi yang kami pakai
00:57
to describe two distinct
categories of candidates.
categories of candidates.
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untuk membedakan dua kategori kandidat.
01:01
We call A "the Silver Spoon,"
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Kandidat A kami sebut
"Pewaris" (Silver Spoon).
"Pewaris" (Silver Spoon).
01:05
the one who clearly had advantages
and was destined for success.
and was destined for success.
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Orang yang punya segalanya
dan ditakdirkan untuk sukses.
dan ditakdirkan untuk sukses.
01:10
And we call B "the Scrapper,"
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Dan kandidat B kami sebut
"Pejuang" (Scrapper).
"Pejuang" (Scrapper).
01:13
the one who had to fight
against tremendous odds
against tremendous odds
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Orang yang harus melewati
berbagai rintangan
berbagai rintangan
01:16
to get to the same point.
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untuk sukses.
01:20
You just heard a human resources
director refer to people
director refer to people
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Anda baru saja mendengar seorang
Direktur SDM menggolongkan orang
Direktur SDM menggolongkan orang
01:23
as Silver Spoons and Scrappers --
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sebagai "Pewaris" dan "Pejuang" --
01:25
(Laughter)
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(Tertawa)
Istilah ini mungkin menyinggung dan
terdengar sedikit menghakimi.
terdengar sedikit menghakimi.
01:26
which is not exactly politically correct
and sounds a bit judgmental.
and sounds a bit judgmental.
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01:30
But before my human resources
certification gets revoked --
certification gets revoked --
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Tapi sebelum sertifikasi SDM saya
dicabut --
dicabut --
01:35
(Laughter)
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(Tertawa)
01:36
let me explain.
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biar saya jelaskan.
01:38
A resume tells a story.
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Sebuah resume menceritakan satu narasi.
01:41
And over the years, I've learned
something about people
something about people
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Selama bertahun-tahun,
saya belajar tentang orang-orang
saya belajar tentang orang-orang
01:44
whose experiences read
like a patchwork quilt,
like a patchwork quilt,
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yang pengalamannya seperti
karya seni tambal sulam,
karya seni tambal sulam,
01:47
that makes me stop and fully consider them
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yang membuat saya benar-benar
mempertimbangkan mereka
mempertimbangkan mereka
01:51
before tossing their resumes away.
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alih-alih menyingkirkan resume mereka
begitu saja.
begitu saja.
01:54
A series of odd jobs may indicate
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Serentetan kerja serabutan bisa menandakan
01:57
inconsistency, lack of focus,
unpredictability.
unpredictability.
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inkonsistensi, kurangnya fokus,
ketidakpastian.
ketidakpastian.
02:02
Or it may signal a committed
struggle against obstacles.
struggle against obstacles.
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Atau bisa mengindikasikan kegigihan
melawan rintangan.
melawan rintangan.
02:07
At the very least, the Scrapper
deserves an interview.
deserves an interview.
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Setidaknya, Pejuang layak diwawancara.
02:12
To be clear,
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Saya tekankan,
02:14
I don't hold anything
against the Silver Spoon;
against the Silver Spoon;
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saya tidak anti Pewaris;
02:17
getting into and graduating
from an elite university
from an elite university
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Masuk dan lulus dari universitas terkemuka
02:20
takes a lot of hard work and sacrifice.
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tidak gampang dan
butuh banyak pengorbanan.
butuh banyak pengorbanan.
02:24
But if your whole life has been
engineered toward success,
engineered toward success,
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Tapi jika seluruh hidup Anda
telah dirancang menuju kesuksesan,
telah dirancang menuju kesuksesan,
02:28
how will you handle the tough times?
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bagaimana Anda bisa mengatasi masa sulit?
02:31
One person I hired felt that
because he attended an elite university,
because he attended an elite university,
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Seseorang yang saya pekerjakan adalah
lulusan universitas terkemuka,
lulusan universitas terkemuka,
02:35
there were certain assignments
that were beneath him,
that were beneath him,
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dan ia merasa pekerjaan tertentu
tidak pantas untuknya.
tidak pantas untuknya.
02:38
like temporarily doing manual labor
to better understand an operation.
to better understand an operation.
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Seperti kadang-kadang melakukan
kerja manual
kerja manual
untuk dapat lebih mengerti suatu proses.
02:44
Eventually, he quit.
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Akhirnya, dia mengundurkan diri.
02:47
But on the flip side,
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Tapi sebaliknya,
02:50
what happens when your whole life
is destined for failure
is destined for failure
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apa yang terjadi jika seluruh hidup Anda
ditakdirkan gagal,
ditakdirkan gagal,
02:54
and you actually succeed?
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tapi Anda akhirnya sukses?
02:57
I want to urge you
to interview the Scrapper.
to interview the Scrapper.
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Saya ingin mendorong Anda untuk
mewawancarai Pejuang.
mewawancarai Pejuang.
03:02
I know a lot about this
because I am a Scrapper.
because I am a Scrapper.
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Saya tahu banyak soal ini,
karena saya sendiri Pejuang.
karena saya sendiri Pejuang.
03:07
Before I was born,
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Sebelum saya lahir,
03:09
my father was diagnosed
with paranoid schizophrenia,
with paranoid schizophrenia,
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ayah saya didiagnosis
skizofrenia paranoid.
skizofrenia paranoid.
03:13
and he couldn't hold a job
in spite of his brilliance.
in spite of his brilliance.
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Ayah saya tidak punya pekerjaan stabil,
meskipun dia pintar sekali.
meskipun dia pintar sekali.
03:17
Our lives were one part "Cuckoo's Nest,"
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Hidup kami seperti sebagian
film "Cuckoo's Nest,"
film "Cuckoo's Nest,"
03:20
one part "Awakenings"
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sebagian film "Awakenings,"
03:23
and one part "A Beautiful Mind."
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dan sebagian film "A Beautiful Mind."
03:25
(Laughter)
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(Tertawa)
03:28
I'm the fourth of five children
raised by a single mother
raised by a single mother
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Saya anak keempat dari lima bersaudara,
dibesarkan hanya oleh ibu kami
dibesarkan hanya oleh ibu kami
03:32
in a rough neighborhood
in Brooklyn, New York.
in Brooklyn, New York.
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di lingkungan yang sulit
di Brooklyn, New York.
di Brooklyn, New York.
03:35
We never owned a home,
a car, a washing machine,
a car, a washing machine,
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Kami tidak punya rumah, mobil, mesin cuci
03:40
and for most of my childhood,
we didn't even have a telephone.
we didn't even have a telephone.
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dan hampir sepanjang masa kecil saya,
kami bahkan tidak punya telepon.
kami bahkan tidak punya telepon.
03:45
So I was highly motivated
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Jadi, saya sangat termotivasi
03:46
to understand the relationship
between business success and Scrappers,
between business success and Scrappers,
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untuk memahami hubungan antara
kesuksesan bisnis dan Pejuang
kesuksesan bisnis dan Pejuang
03:50
because my life could easily
have turned out very differently.
have turned out very differently.
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karena jalan hidup saya bisa saja
benar-benar berbeda.
benar-benar berbeda.
03:56
As I met successful business people
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Saat saya bertemu pebisnis sukses
03:58
and read profiles of high-powered leaders,
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dan membaca profil pemimpin-pemimpin
yang berkuasa,
yang berkuasa,
04:02
I noticed some commonality.
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saya menemukan kesamaan.
04:04
Many of them had experienced
early hardships,
early hardships,
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Banyak dari mereka telah mengalami
kesulitan sejak masih muda,
kesulitan sejak masih muda,
04:08
anywhere from poverty, abandonment,
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dari kemiskinan, pengabaian,
kehilangan salah satu orang tua
saat mereka masih kecil,
saat mereka masih kecil,
04:12
death of a parent while young,
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04:14
to learning disabilities,
alcoholism and violence.
alcoholism and violence.
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hingga ketidakmampuan belajar,
alkoholisme, dan kekerasan.
alkoholisme, dan kekerasan.
04:18
The conventional thinking has been
that trauma leads to distress,
that trauma leads to distress,
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Pemikiran konvensional beranggapan
trauma memicu penderitaan,
trauma memicu penderitaan,
04:23
and there's been a lot of focus
on the resulting dysfunction.
on the resulting dysfunction.
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dan sudah banyak yang mempelajari
disfungsi yang diakibatkannya.
disfungsi yang diakibatkannya.
04:26
But during studies of dysfunction,
data revealed an unexpected insight:
data revealed an unexpected insight:
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Tapi dalam studi disfungsi,
data menunjukkan suatu hal di luar dugaan:
data menunjukkan suatu hal di luar dugaan:
04:32
that even the worst circumstances
can result in growth and transformation.
can result in growth and transformation.
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pertumbuhan dan perubahan bisa terjadi
di lingkungan terburuk sekalipun.
di lingkungan terburuk sekalipun.
04:38
A remarkable and counterintuitive
phenomenon has been discovered,
phenomenon has been discovered,
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Satu fenomena luar biasa dan
berlawanan dengan intuisi.
berlawanan dengan intuisi.
04:42
which scientists call
Post Traumatic Growth.
Post Traumatic Growth.
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Para ilmuwan menyebutnya pertumbuhan
pasca trauma (Post Traumatic Growth).
pasca trauma (Post Traumatic Growth).
04:47
In one study designed to measure
the effects of adversity
the effects of adversity
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Sebuah studi yang mengukur
pengaruh kemalangan
pengaruh kemalangan
04:50
on children at risk,
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pada anak-anak beresiko menunjukkan
04:52
among a subset of 698 children
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bahwa dari 698 anak yang mengalami
kondisi sangat parah dan ekstrem,
kondisi sangat parah dan ekstrem,
04:57
who experienced the most severe
and extreme conditions,
and extreme conditions,
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05:01
fully one-third grew up to lead healthy,
successful and productive lives.
successful and productive lives.
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sepertiganya tumbuh
sehat, sukses, dan produktif.
sehat, sukses, dan produktif.
05:08
In spite of everything and against
tremendous odds, they succeeded.
tremendous odds, they succeeded.
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Meski segala hal yang mereka alami
dan melewati berbagai kesulitan,
dan melewati berbagai kesulitan,
mereka berhasil.
05:13
One-third.
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Sepertiganya.
05:15
Take this resume.
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Misalkan riwayat hidup berikut.
05:17
This guy's parents
give him up for adoption.
give him up for adoption.
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Orang tua pria ini menyerahkannya
untuk diadopsi.
untuk diadopsi.
05:20
He never finishes college.
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Dia tidak lulus kuliah,
05:23
He job-hops quite a bit,
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lumayan sering ganti pekerjaan,
05:25
goes on a sojourn to India for a year,
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tinggal di India selama setahun.
05:28
and to top it off, he has dyslexia.
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Dia bahkan mengidap disleksia.
05:32
Would you hire this guy?
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Akankah Anda mempekerjakan orang ini?
05:34
His name is Steve Jobs.
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Namanya Steve Jobs.
05:38
In a study of the world's
most highly successful entrepreneurs,
most highly successful entrepreneurs,
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Dalam sebuah studi mengenai
para pebisnis dunia yang sangat sukses.
para pebisnis dunia yang sangat sukses.
05:42
it turns out a disproportionate
number have dyslexia.
number have dyslexia.
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ternyata sejumlah pebisnis
mengidap disleksia.
mengidap disleksia.
05:46
In the US,
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Di Amerika,
35 persen pebisnis dalam studi ini
mengidap disleksia.
mengidap disleksia.
05:48
35 percent of the entrepreneurs
studied had dyslexia.
studied had dyslexia.
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05:52
What's remarkable --
among those entrepreneurs
among those entrepreneurs
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Yang mengesankan -- para pebisnis
05:56
who experience post traumatic growth,
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yang mengalami pertumbuhan
pasca trauma tersebut
pasca trauma tersebut
05:59
they now view their learning disability
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kini menganggap
ketidakmampuan belajar mereka
ketidakmampuan belajar mereka
06:03
as a desirable difficulty
which provided them an advantage
which provided them an advantage
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sebagai kesulitan yang diinginkan
dan menguntungkan
dan menguntungkan
06:07
because they became better listeners
and paid greater attention to detail.
and paid greater attention to detail.
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karena mereka menjadi pendengar yang lebih
baik dan perhatian pada hal-hal kecil.
baik dan perhatian pada hal-hal kecil.
06:13
They don't think they are who they are
in spite of adversity,
in spite of adversity,
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Mereka tidak berpikir bahwa mereka sampai
di posisi mereka
di posisi mereka
meski berbagai kesulitan
yang mereka lalui,
yang mereka lalui,
06:18
they know they are who they are
because of adversity.
because of adversity.
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mereka tahu kesulitan itulah
yang telah membentuk mereka.
yang telah membentuk mereka.
06:23
They embrace their trauma and hardships
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Mereka menerima trauma
dan kesulitan mereka
dan kesulitan mereka
06:25
as key elements of who they've become,
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sebagai kunci utama
pembentukan diri mereka.
pembentukan diri mereka.
06:28
and know that without those experiences,
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Mereka tahu bahwa
tanpa pengalaman tersebut,
tanpa pengalaman tersebut,
06:31
they might not have developed
the muscle and grit required
the muscle and grit required
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mereka mungkin tidak bisa
membangun kekuatan dan keberanian
membangun kekuatan dan keberanian
06:34
to become successful.
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yang diperlukan untuk sukses.
06:38
One of my colleagues
had his life completely upended
had his life completely upended
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Salah satu rekan saya,
kehidupannya berubah drastis
kehidupannya berubah drastis
06:41
as a result of the Chinese
Cultural Revolution in 1966.
Cultural Revolution in 1966.
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karena Revolusi Kebudayaan Tiongkok
di tahun 1966.
di tahun 1966.
06:46
At age 13, his parents were relocated
to the countryside,
to the countryside,
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Pada usia 13 tahun,
orang tuanya dipindahkan ke pedesaan,
orang tuanya dipindahkan ke pedesaan,
06:51
the schools were closed
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sekolah-sekolah ditutup.
06:54
and he was left alone in Beijing
to fend for himself until 16,
to fend for himself until 16,
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Dia sendirian di Beijing dan hidup tanpa
bantuan orang lain sampai umur 16 tahun
bantuan orang lain sampai umur 16 tahun
06:59
when he got a job in a clothing factory.
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ketika dia mendapat pekerjaan
di pabrik pakaian.
di pabrik pakaian.
07:01
But instead of accepting his fate,
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Tapi bukannya menerima nasibnya,
07:04
he made a resolution that he would
continue his formal education.
continue his formal education.
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dia bertekad untuk melanjutkan sekolah.
07:09
Eleven years later, when
the political landscape changed,
the political landscape changed,
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Sebelas tahun kemudian,
ketika keadaan politik berubah,
ketika keadaan politik berubah,
07:13
he heard about a highly selective
university admissions test.
university admissions test.
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dia mendengar tentang
tes masuk universitas yang sangat ketat.
tes masuk universitas yang sangat ketat.
07:18
He had three months to learn
the entire curriculum
the entire curriculum
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Dia punya tiga bulan
untuk mempelajari seluruh kurikulum
untuk mempelajari seluruh kurikulum
07:22
of middle and high school.
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SMP dan SMA.
07:24
So, every day he came home
from the factory,
from the factory,
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Jadi, setiap hari selesai bekerja
dia pulang ke rumah,
dia pulang ke rumah,
07:28
took a nap, studied until 4am,
went back to work
went back to work
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beristirahat sebentar,
belajar sampai jam 4 pagi,
belajar sampai jam 4 pagi,
kembali bekerja,
07:33
and repeated this cycle
every day for three months.
every day for three months.
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dan ini berulang tiap hari
selama tiga bulan.
selama tiga bulan.
07:38
He did it, he succeeded.
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Dia melakukannya, dia berhasil.
07:41
His commitment to his education
was unwavering, and he never lost hope.
was unwavering, and he never lost hope.
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Dia berkomitmen tinggi terhadap pendidikan
dan tidak pernah putus asa.
dan tidak pernah putus asa.
07:47
Today, he holds a master's degree,
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Hari ini, dia punya gelar S2.
07:50
and his daughters each have degrees
from Cornell and Harvard.
from Cornell and Harvard.
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Satu putrinya lulusan Cornell
dan putri lainnya lulusan Harvard.
dan putri lainnya lulusan Harvard.
07:55
Scrappers are propelled by the belief
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Pejuang didorong oleh keyakinan
07:58
that the only person you have
full control over is yourself.
full control over is yourself.
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bahwa dia sendiri yang punya
kendali penuh atas dirinya sendiri.
kendali penuh atas dirinya sendiri.
08:03
When things don't turn out well,
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Ketika sesuatu tidak berjalan baik,
08:05
Scrappers ask, "What can I do differently
to create a better result?"
to create a better result?"
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Pejuang bertanya, "Apa yang bisa saya
lakukan untuk mendapatkan
lakukan untuk mendapatkan
hasil yang lebih baik?"
08:11
Scrappers have a sense of purpose
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Pejuang punya tujuan
08:13
that prevents them
from giving up on themselves,
from giving up on themselves,
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yang mencegah mereka menyerah,
08:16
kind of like if you've survived poverty,
a crazy father and several muggings,
a crazy father and several muggings,
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seperti jika Anda selamat dari kemiskinan,
ayah yang gila, dan beberapa penjambretan,
ayah yang gila, dan beberapa penjambretan,
08:22
you figure, "Business challenges? --
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Anda berpikir, "Tantangan bisnis? --
08:25
(Laughter)
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(Tertawa)
08:26
Really?
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Yang benar saja.
08:27
Piece of cake. I got this."
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Mudah sekali. Saya bisa atasi."
08:29
(Laughter)
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(Tertawa)
08:30
And that reminds me -- humor.
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Dan ini mengingatkan saya pada --
humor.
humor.
08:33
Scrappers know that humor
gets you through the tough times,
gets you through the tough times,
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Pejuang tahu humor membantu Anda
melewati masa sulit,
melewati masa sulit,
08:36
and laughter helps you
change your perspective.
change your perspective.
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dan tertawa membantu mengubah
perspektif Anda.
perspektif Anda.
08:40
And finally, there are relationships.
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Dan akhirnya, hubungan.
08:43
People who overcome adversity
don't do it alone.
don't do it alone.
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Orang yang mengatasi kesulitan
tidak melakukannya sendirian.
tidak melakukannya sendirian.
08:47
Somewhere along the way,
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Dalam usahanya, mereka bertemu orang
yang membuat mereka mengeluarkan
kemampuan terbaik mereka,
kemampuan terbaik mereka,
08:49
they find people who
bring out the best in them
bring out the best in them
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08:52
and who are invested in their success.
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orang yang membantu kesuksesan mereka.
08:56
Having someone you can
count on no matter what
count on no matter what
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Punya seseorang yang bisa
diandalkan kapan saja
diandalkan kapan saja
08:59
is essential to overcoming adversity.
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sangat penting untuk mengatasi kesulitan.
09:02
I was lucky.
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Saya beruntung.
09:04
In my first job after college,
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Pada pekerjaan pertama saya,
saya tidak punya mobil,
09:06
I didn't have a car, so I carpooled
across two bridges
across two bridges
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jadi saya menumpang pada
09:09
with a woman who was
the president's assistant.
the president's assistant.
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seorang wanita yang menjabat
asisten presdir.
asisten presdir.
09:13
She watched me work
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Dia memperhatikan saya bekerja
09:14
and encouraged me to focus on my future
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dan mendorong saya
untuk fokus pada masa depan
untuk fokus pada masa depan
09:17
and not dwell on my past.
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dan tidak selalu memikirkan
masa lalu saya.
masa lalu saya.
09:20
Along the way I've met many people
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Selama ini saya sudah bertemu banyak orang
09:23
who've provided me
brutally honest feedback,
brutally honest feedback,
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yang sangat jujur dalam mengkritik,
09:27
advice and mentorship.
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menasehati, dan membimbing saya.
09:29
These people don't mind
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Orang-orang ini tidak keberatan bahwa
09:31
that I once worked as a singing waitress
to help pay for college.
to help pay for college.
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saya dulu bekerja sebagai penyanyi
sekaligus pramusaji demi biaya kuliah.
sekaligus pramusaji demi biaya kuliah.
09:36
(Laughter)
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(Tertawa)
09:37
I'll leave you with one final,
valuable insight.
valuable insight.
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Saya akan memberi Anda
satu nasehat penting.
satu nasehat penting.
09:40
Companies that are committed
to diversity and inclusive practices
to diversity and inclusive practices
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Perusahaan yang berkomitmen pada
keragaman dan praktek inklusif
keragaman dan praktek inklusif
09:45
tend to support Scrappers
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cenderung mendukung Pejuang
09:48
and outperform their peers.
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dan lebih unggul daripada
perusahaan lainnya.
perusahaan lainnya.
09:51
According to DiversityInc,
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Menurut DiversityInc,
09:54
a study of their top 50
companies for diversity
companies for diversity
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hasil studi mengenai keragaman
di 50 perusahaan teratas mereka
di 50 perusahaan teratas mereka
09:57
outperformed the S&P 500 by 25 percent.
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mengungguli S&P 500 sebesar 25 persen.
10:04
So back to my original question.
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Kembali ke pertanyaan awal saya.
10:08
Who are you going to bet on:
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Anda akan bertaruh untuk siapa:
10:10
Silver Spoon or Scrapper?
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Pewaris atau Pejuang?
10:13
I say choose the underestimated contender,
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Saya bilang, pilih kandidat
yang kelihatan remeh
yang kelihatan remeh
10:17
whose secret weapons
are passion and purpose.
are passion and purpose.
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tapi yang senjata rahasianya adalah
gairah dan tekad.
gairah dan tekad.
10:22
Hire the Scrapper.
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Pekerjakan Pejuang.
10:24
(Applause)
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(Tepuk tangan)
ABOUT THE SPEAKER
Regina Hartley - Human resources expertRegina Hartley thinks that those who don't always look good on paper may be just the person you need to hire.
Why you should listen
Throughout her 25-year UPS career -- working in talent acquisition, succession planning, learning and development, employee relations and communications -- Regina Hartley has seen how, given the opportunity, people with passion and purpose will astound you. Today, Hartley is VP of HR supporting IT and Engineering for UPS, and she makes human connections with employees immersed in technology.
Hartley holds a BA in political science from SUNY Binghamton and an MA in corporate and organizational communication from Fairleigh Dickinson University. She is a certified Senior Professional in Human Resources (SPHR) from the HRCI.
Regina Hartley | Speaker | TED.com