TED@UPS
Regina Hartley: Why the best hire might not have the perfect resume
Regina Hartley: Zašto najbolja osoba za posao možda nema savršenu biografiju
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Sa datim izborom između kandidata za posao sa savršenom biografijom i onog ko se borio sa poteškoćama, izvršni direktor ljudskih resursa Redžina Hartli uvijek daje šansu „borcu“. Kao neko ko je odrastao sa nedaćama, Hartlijeva zna da su oni koji napreduju na najtežim mjestima osposobljeni istrajnošću da opstanu na stalno promenljivom radnom mjestu. „Izaberite potcjenjenog kandidata čije tajno oružje su strast i cilj“, kaže ona. „Zaposlite borca.“
Regina Hartley - Human resources expert
Regina Hartley thinks that those who don't always look good on paper may be just the person you need to hire. Full bio
Regina Hartley thinks that those who don't always look good on paper may be just the person you need to hire. Full bio
Double-click the English transcript below to play the video.
00:12
Your company launches
a search for an open position.
a search for an open position.
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Vaša kompanija objavljuje otvoreno mjesto
za posao.
za posao.
00:16
The applications start rolling in,
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Prijave počinju da stižu,
00:19
and the qualified candidates
are identified.
are identified.
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i kvalifikovani kandidati
su identifikovani.
su identifikovani.
00:22
Now the choosing begins.
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Sada, proces izbora počinje.
00:25
Person A: Ivy League,
4.0, flawless resume,
4.0, flawless resume,
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Osoba A: odličan fakultet, najviši
prosjek, besprekoran rezime
prosjek, besprekoran rezime
00:31
great recommendations.
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sjajne preporuke.
00:33
All the right stuff.
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Sve što je potrebno.
00:35
Person B: state school,
fair amount of job hopping,
fair amount of job hopping,
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Osoba B: prosječno obrazovanje,
mnogo promjena posla,
mnogo promjena posla,
00:40
and odd jobs like cashier
and singing waitress.
and singing waitress.
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čudni poslovi kao kasirka
ili pjevajuća konobarica.
ili pjevajuća konobarica.
00:45
But remember -- both are qualified.
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Ali ne zaboravite - oboje su
kvalifikovani.
kvalifikovani.
00:49
So I ask you:
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Dakle, pitam vas:
00:51
who are you going to pick?
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koga ćete izabrati?
00:53
My colleagues and I created
very official terms
very official terms
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Moje kolege i ja smo stvorili
vrlo zvanične termine
vrlo zvanične termine
00:57
to describe two distinct
categories of candidates.
categories of candidates.
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za opisivanje ove dvije
kategorije aplikanata.
kategorije aplikanata.
01:01
We call A "the Silver Spoon,"
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Zovemo osobu A "srebrna kašika",
01:05
the one who clearly had advantages
and was destined for success.
and was destined for success.
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ona koja je očigledno imala prednosti
i bila predodređena za uspjeh.
i bila predodređena za uspjeh.
01:10
And we call B "the Scrapper,"
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Osobu B zovemo "borac",
01:13
the one who had to fight
against tremendous odds
against tremendous odds
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ona koja je morala da se bori
protiv mnogih prepreka
protiv mnogih prepreka
01:16
to get to the same point.
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da stigne do iste tačke.
01:20
You just heard a human resources
director refer to people
director refer to people
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Upravo ste čuli direktora ljudskih resursa
kako klasifikuje ljude
kako klasifikuje ljude
01:23
as Silver Spoons and Scrappers --
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kao Srebrne kašike i Borce -
01:25
(Laughter)
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(Smijeh)
01:26
which is not exactly politically correct
and sounds a bit judgmental.
and sounds a bit judgmental.
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što nije baš politički korektno
i zvuči malo osudjujuće.
i zvuči malo osudjujuće.
01:30
But before my human resources
certification gets revoked --
certification gets revoked --
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Ali prije nego što mi oduzmu poziciju -
01:35
(Laughter)
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(Smijeh)
01:36
let me explain.
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dozvolite mi da objasnim.
01:38
A resume tells a story.
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Rezime priča priču.
01:41
And over the years, I've learned
something about people
something about people
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Tokom godina, naučila sam nešto o ljudima
01:44
whose experiences read
like a patchwork quilt,
like a patchwork quilt,
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čija iskustva grade platno puno zakrpa,
01:47
that makes me stop and fully consider them
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što me natjera da stanem
i potpuno ih osmotrim
i potpuno ih osmotrim
01:51
before tossing their resumes away.
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prije bacanja njihovog rezimea.
01:54
A series of odd jobs may indicate
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Niz neobičnih poslova može da ukazuje
01:57
inconsistency, lack of focus,
unpredictability.
unpredictability.
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na nedosljednost, manjak koncentracije,
nepredvidljivost.
nepredvidljivost.
02:02
Or it may signal a committed
struggle against obstacles.
struggle against obstacles.
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Ili, može da ukazuje na posvećenu
borbu protiv prepreka.
borbu protiv prepreka.
02:07
At the very least, the Scrapper
deserves an interview.
deserves an interview.
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U najgorem slučaju,
Borac zaslužuje intervju.
Borac zaslužuje intervju.
02:12
To be clear,
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Da se razumijemo,
02:14
I don't hold anything
against the Silver Spoon;
against the Silver Spoon;
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nemam ništa protiv Srebrne kašike;
02:17
getting into and graduating
from an elite university
from an elite university
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upisati i završiti elitni fakultet
02:20
takes a lot of hard work and sacrifice.
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zahtjeva mnogo truda i žrtve.
02:24
But if your whole life has been
engineered toward success,
engineered toward success,
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Ali, ako je vaš cijeli život
izgrađen za uspjeh,
izgrađen za uspjeh,
02:28
how will you handle the tough times?
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kako čete podnijeti teška vremena?
02:31
One person I hired felt that
because he attended an elite university,
because he attended an elite university,
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Jedna osoba koju sam zaposlila je mislila
da, pošto je završila elitni fakultet,
da, pošto je završila elitni fakultet,
02:35
there were certain assignments
that were beneath him,
that were beneath him,
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ima zadataka koji su mu ispod časti,
02:38
like temporarily doing manual labor
to better understand an operation.
to better understand an operation.
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na primjer privremen ručni rad
da bi bolje razumio posao.
da bi bolje razumio posao.
02:44
Eventually, he quit.
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Vremenom, odustao je.
02:47
But on the flip side,
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Ali, sa druge strane,
02:50
what happens when your whole life
is destined for failure
is destined for failure
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šta se dešava kad vam je čitav život
suđen neuspjeh
suđen neuspjeh
02:54
and you actually succeed?
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a zapravo uspijete?
02:57
I want to urge you
to interview the Scrapper.
to interview the Scrapper.
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Želim da vas ubijedim
da intervjuišete Borca.
da intervjuišete Borca.
03:02
I know a lot about this
because I am a Scrapper.
because I am a Scrapper.
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Znam dosta o ovome jer sam i ja Borac.
03:07
Before I was born,
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Prije nego što sam rođena,
03:09
my father was diagnosed
with paranoid schizophrenia,
with paranoid schizophrenia,
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ocu mi je dijagnostifikovana
paranoidna šizofrenija,
paranoidna šizofrenija,
03:13
and he couldn't hold a job
in spite of his brilliance.
in spite of his brilliance.
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i nije mogao da zadrži posao
bez obzira na svoju pamet.
bez obzira na svoju pamet.
03:17
Our lives were one part "Cuckoo's Nest,"
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Životi su nam bili dijelom
"Let iznad kukavičjeg gnijeza"
"Let iznad kukavičjeg gnijeza"
03:20
one part "Awakenings"
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dijelom "Buđenje"
03:23
and one part "A Beautiful Mind."
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i dijelom "Blistavi um".
03:25
(Laughter)
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(Smijeh)
03:28
I'm the fourth of five children
raised by a single mother
raised by a single mother
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Četvrto sam od pet djece
odgojeno od strane same majke
odgojeno od strane same majke
03:32
in a rough neighborhood
in Brooklyn, New York.
in Brooklyn, New York.
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u opasnom komšiluku u Bruklinu, Nju Jorku.
03:35
We never owned a home,
a car, a washing machine,
a car, a washing machine,
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Nikad nismo imali kuću,
auto, mašinu za veš,
auto, mašinu za veš,
03:40
and for most of my childhood,
we didn't even have a telephone.
we didn't even have a telephone.
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ni, većinu mog djetinjstva, telefon.
03:45
So I was highly motivated
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Dakle, bila sam jako motivisana
03:46
to understand the relationship
between business success and Scrappers,
between business success and Scrappers,
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da shvatim vezu između poslovnog
uspjeha i Boraca,
uspjeha i Boraca,
03:50
because my life could easily
have turned out very differently.
have turned out very differently.
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jer je i moj život lako mogao
biti potpuno drugačiji.
biti potpuno drugačiji.
03:56
As I met successful business people
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Kako sam upoznavala uspješne
poslovne ljude,
poslovne ljude,
03:58
and read profiles of high-powered leaders,
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i čitala profile moćnih vođa,
04:02
I noticed some commonality.
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primijetila sam sličnosti.
04:04
Many of them had experienced
early hardships,
early hardships,
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Mnogi od njih su prošli teška iskustva,
04:08
anywhere from poverty, abandonment,
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od siromaštva, napuštenosti,
04:12
death of a parent while young,
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smrti roditelja tokom mladosti,
04:14
to learning disabilities,
alcoholism and violence.
alcoholism and violence.
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do invaliditeta, alkoholizma i nasilja.
04:18
The conventional thinking has been
that trauma leads to distress,
that trauma leads to distress,
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Konevncionalno razmišljanje
je da trauma vodi nestabilnosti,
je da trauma vodi nestabilnosti,
04:23
and there's been a lot of focus
on the resulting dysfunction.
on the resulting dysfunction.
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i dosta svjetla je bačeno
da rezultujući deformitet.
da rezultujući deformitet.
04:26
But during studies of dysfunction,
data revealed an unexpected insight:
data revealed an unexpected insight:
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Ali tokom proučavanja deformiteta, podaci
su otkrili nešto neočekivano:
su otkrili nešto neočekivano:
04:32
that even the worst circumstances
can result in growth and transformation.
can result in growth and transformation.
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čak i najgore okolnosti mogu
dovesti do rasta i transformacije.
dovesti do rasta i transformacije.
04:38
A remarkable and counterintuitive
phenomenon has been discovered,
phenomenon has been discovered,
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Nevjerovatan fenomen je otkriven,
04:42
which scientists call
Post Traumatic Growth.
Post Traumatic Growth.
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koji naučnici nazivaju
Post-traumatični rast.
Post-traumatični rast.
04:47
In one study designed to measure
the effects of adversity
the effects of adversity
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U jednoj studiji dizajniranoj da mjeri
nivo efekata uzrokovanih nedaćama
nivo efekata uzrokovanih nedaćama
04:50
on children at risk,
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na djeci pod rizikom,
04:52
among a subset of 698 children
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među grupom od 698 djece
04:57
who experienced the most severe
and extreme conditions,
and extreme conditions,
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koji su iskusili najteže
i najekstremnije okolnosti,
i najekstremnije okolnosti,
05:01
fully one-third grew up to lead healthy,
successful and productive lives.
successful and productive lives.
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trećina je odrasla u zdrave,
uspješne i produktivne ljude.
uspješne i produktivne ljude.
05:08
In spite of everything and against
tremendous odds, they succeeded.
tremendous odds, they succeeded.
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Uprkos svemu i protiv
nevjerovatnih šansi, uspjeli su.
nevjerovatnih šansi, uspjeli su.
05:13
One-third.
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Jedna trećina.
05:15
Take this resume.
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Pogledajmo ovaj rezime.
05:17
This guy's parents
give him up for adoption.
give him up for adoption.
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Roditelji ove osobe su
ga dali na usvajanje.
ga dali na usvajanje.
05:20
He never finishes college.
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Nikad nije završio fakultet.
05:23
He job-hops quite a bit,
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Mijenja poslove često jedan period,
05:25
goes on a sojourn to India for a year,
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ode na godišnji put u Indiju,
05:28
and to top it off, he has dyslexia.
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i povrh svega, ima disleksiju.
05:32
Would you hire this guy?
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Da li biste ga vi zaposlili?
05:34
His name is Steve Jobs.
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Njegovo ime je Stiv Džobs.
05:38
In a study of the world's
most highly successful entrepreneurs,
most highly successful entrepreneurs,
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U studiji o najuspješnijim svjetskim
preduzetnicima,
preduzetnicima,
05:42
it turns out a disproportionate
number have dyslexia.
number have dyslexia.
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zaključeno je da velik broj
ima disleksiju.
ima disleksiju.
05:46
In the US,
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U SAD,
05:48
35 percent of the entrepreneurs
studied had dyslexia.
studied had dyslexia.
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35% proučavanih preduzentika
ima disleksiju.
ima disleksiju.
05:52
What's remarkable --
among those entrepreneurs
among those entrepreneurs
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Izvanredno je što - ti preduzetnici
05:56
who experience post traumatic growth,
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koji iskuse post-traumatični rast,
05:59
they now view their learning disability
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sada vide svoj invaliditet
06:03
as a desirable difficulty
which provided them an advantage
which provided them an advantage
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kao poželjnu poteškoću
koja im je pružila prednost
koja im je pružila prednost
06:07
because they became better listeners
and paid greater attention to detail.
and paid greater attention to detail.
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jer su postali bolji slušaoci
i više obraćali pažnju na detalje.
i više obraćali pažnju na detalje.
06:13
They don't think they are who they are
in spite of adversity,
in spite of adversity,
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Ne misle da su ono što jesu
upkros nedaćama,
upkros nedaćama,
06:18
they know they are who they are
because of adversity.
because of adversity.
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znaju da su ono što jesu zbog nedaća.
06:23
They embrace their trauma and hardships
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Prigrlili su svoje traume i tegobe
06:25
as key elements of who they've become,
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kao ključne elemente svog karaktera,
06:28
and know that without those experiences,
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i znaju da, bez tih iskustava,
06:31
they might not have developed
the muscle and grit required
the muscle and grit required
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možda nikad ne bi razvili
volju i želju potrebnu
volju i želju potrebnu
06:34
to become successful.
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za doživljeni uspjeh.
06:38
One of my colleagues
had his life completely upended
had his life completely upended
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Jednom od mojih kolega je život
bio potpuno uništen
bio potpuno uništen
06:41
as a result of the Chinese
Cultural Revolution in 1966.
Cultural Revolution in 1966.
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kao posljedica Kineske Kulturološke
Revolucije 1966.
Revolucije 1966.
06:46
At age 13, his parents were relocated
to the countryside,
to the countryside,
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Sa 13 godina, roditelji su mu se preselili
na selo,
na selo,
06:51
the schools were closed
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škole su zatvorene
06:54
and he was left alone in Beijing
to fend for himself until 16,
to fend for himself until 16,
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i ostavljen je sam u Pekingu do svoje 16.,
06:59
when he got a job in a clothing factory.
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kada se zaposlio u fabrici odjeće.
07:01
But instead of accepting his fate,
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Ali, umjesto da prihvati svoju sudbinu,
07:04
he made a resolution that he would
continue his formal education.
continue his formal education.
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odlučio je da nastavi svoje
formalno obrazovanje.
formalno obrazovanje.
07:09
Eleven years later, when
the political landscape changed,
the political landscape changed,
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11 godina kasnije, kada se politička
situacija promijenila,
situacija promijenila,
07:13
he heard about a highly selective
university admissions test.
university admissions test.
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čuo je za jako selektivan prijemni
test za fakultet.
test za fakultet.
07:18
He had three months to learn
the entire curriculum
the entire curriculum
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Imao je 3 mjeseca da nauči
čitav nastavni plan i program
čitav nastavni plan i program
07:22
of middle and high school.
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srednje i više škole.
07:24
So, every day he came home
from the factory,
from the factory,
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Dakle, svakog dana bi došao kući
iz fabrike,
iz fabrike,
07:28
took a nap, studied until 4am,
went back to work
went back to work
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odspavao, učio do 4 ujutru,
otišao nazad na posao
otišao nazad na posao
07:33
and repeated this cycle
every day for three months.
every day for three months.
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i ponovio ovaj režim svakog dana
tri mjeseca.
tri mjeseca.
07:38
He did it, he succeeded.
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Uspio je.
07:41
His commitment to his education
was unwavering, and he never lost hope.
was unwavering, and he never lost hope.
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Njegova posvećenost obrazovanju je bila
neumoljiva, i nikad nije izgubio nadu.
neumoljiva, i nikad nije izgubio nadu.
07:47
Today, he holds a master's degree,
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Danas, ima Master diplomu,
07:50
and his daughters each have degrees
from Cornell and Harvard.
from Cornell and Harvard.
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a njegove ćerke diplome
sa Kornela i Harvarda.
sa Kornela i Harvarda.
07:55
Scrappers are propelled by the belief
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Borci su vodjeni vjerovanjem
07:58
that the only person you have
full control over is yourself.
full control over is yourself.
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da je jedina osoba nad kojom imas
kompletnu kontrolu - ti.
kompletnu kontrolu - ti.
08:03
When things don't turn out well,
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Kada stvari ne ispadnu dobro,
08:05
Scrappers ask, "What can I do differently
to create a better result?"
to create a better result?"
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Borci se pitaju: "Šta mogu
da uradim drugačije za bolji rezultat?"
da uradim drugačije za bolji rezultat?"
08:11
Scrappers have a sense of purpose
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Borci imaju osjećaj svrhe
08:13
that prevents them
from giving up on themselves,
from giving up on themselves,
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koji ih sprječava da odustanu od sebe,
08:16
kind of like if you've survived poverty,
a crazy father and several muggings,
a crazy father and several muggings,
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otprilike da, ako ste preživjeli
siromaštvo, ludog oca i par pljački,
siromaštvo, ludog oca i par pljački,
08:22
you figure, "Business challenges? --
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mislite, "Poslovni izazov?" -
08:25
(Laughter)
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(Smijeh)
08:26
Really?
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Stvarno?
08:27
Piece of cake. I got this."
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Prosto k'o pasulj.
08:29
(Laughter)
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(Smijeh)
08:30
And that reminds me -- humor.
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I to me podsjeti - humor.
08:33
Scrappers know that humor
gets you through the tough times,
gets you through the tough times,
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Borci znaju da vas humor
izvuče iz teških vremena,
izvuče iz teških vremena,
08:36
and laughter helps you
change your perspective.
change your perspective.
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a smijeh vam pomaže da promijenite
perspektivu.
perspektivu.
08:40
And finally, there are relationships.
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I konačno, veze.
08:43
People who overcome adversity
don't do it alone.
don't do it alone.
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Ljudi koji prevaziđu nedaće
ne urade to sami.
ne urade to sami.
08:47
Somewhere along the way,
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Negdje na putu,
08:49
they find people who
bring out the best in them
bring out the best in them
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naiđu na ljude koji vide najbolje u njima
08:52
and who are invested in their success.
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i koji su posvećeni njihovom uspjehu.
08:56
Having someone you can
count on no matter what
count on no matter what
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Imati nekoga na koga možete da računate
bez obzira na sve
bez obzira na sve
08:59
is essential to overcoming adversity.
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je ključno u prevazilaženju nedaća.
09:02
I was lucky.
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Ja sam imala sreće.
09:04
In my first job after college,
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Na svom prvom poslu nakon fakulteta,
09:06
I didn't have a car, so I carpooled
across two bridges
across two bridges
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nisam imala kola,
pa sam stopirala preko dva mosta
pa sam stopirala preko dva mosta
09:09
with a woman who was
the president's assistant.
the president's assistant.
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sa predsjednikovom asistentkinjom.
09:13
She watched me work
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Gledala me kako radim
09:14
and encouraged me to focus on my future
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i bodrila me da se koncentrišem
na budućnost
na budućnost
09:17
and not dwell on my past.
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i ne gledam u prošlost.
09:20
Along the way I've met many people
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Na putu sam upoznala mnoge ljude
09:23
who've provided me
brutally honest feedback,
brutally honest feedback,
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koji su mi pružili brutalno
iskrene reakcije,
iskrene reakcije,
09:27
advice and mentorship.
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savjete i mentorstvo.
09:29
These people don't mind
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Ove ljude nije briga
09:31
that I once worked as a singing waitress
to help pay for college.
to help pay for college.
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što sam jednom radila kao pjevajuća
konobarica da platim fakultet.
konobarica da platim fakultet.
09:36
(Laughter)
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(Smijeh)
09:37
I'll leave you with one final,
valuable insight.
valuable insight.
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Ostaviću vas sa jednim finalnim,
značajnim pogledom.
značajnim pogledom.
09:40
Companies that are committed
to diversity and inclusive practices
to diversity and inclusive practices
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Kompanije posvećene raznovrsnosti
i inkluzivne prakse
i inkluzivne prakse
09:45
tend to support Scrappers
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teže podržavanju Boraca
09:48
and outperform their peers.
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i tako pobjeđuju rivale.
09:51
According to DiversityInc,
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Prema DiveristyInc,
09:54
a study of their top 50
companies for diversity
companies for diversity
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studija njihovih top 50
raznovrsnih kompanija
raznovrsnih kompanija
09:57
outperformed the S&P 500 by 25 percent.
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je nadmašila S&P 500
za 25%.
za 25%.
10:04
So back to my original question.
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Vratimo se mom prvom pitanju.
10:08
Who are you going to bet on:
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Na koga se kladite:
10:10
Silver Spoon or Scrapper?
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Srebrnu kašiku ili Borca?
10:13
I say choose the underestimated contender,
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Ja kažem, izaberite potcijenjenog
takmičara
takmičara
10:17
whose secret weapons
are passion and purpose.
are passion and purpose.
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čija tajna oružja su strast i smisao.
10:22
Hire the Scrapper.
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Zaposlite borca.
10:24
(Applause)
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(Aplauz)
ABOUT THE SPEAKER
Regina Hartley - Human resources expertRegina Hartley thinks that those who don't always look good on paper may be just the person you need to hire.
Why you should listen
Throughout her 25-year UPS career -- working in talent acquisition, succession planning, learning and development, employee relations and communications -- Regina Hartley has seen how, given the opportunity, people with passion and purpose will astound you. Today, Hartley is VP of HR supporting IT and Engineering for UPS, and she makes human connections with employees immersed in technology.
Hartley holds a BA in political science from SUNY Binghamton and an MA in corporate and organizational communication from Fairleigh Dickinson University. She is a certified Senior Professional in Human Resources (SPHR) from the HRCI.
Regina Hartley | Speaker | TED.com